Experience Requirements:

• 4–7 years of experience in Customer Success / Account Management at a B2B SaaS or fintech company.

• Have worked with technical products (APIs, data platforms, risk/fraud tooling a plus).

• Are comfortable leading executive conversations (Heads of Risk, Product, Payments).

• Have experience driving renewals, expansions, and customer advocacy.

• Thrive in an early-stage environment: scrappy, adaptable, execution-oriented.

Other Requirements:

• You’ve built or scaled a Customer Success function before.

Responsibilities:

• Own the entire customer lifecycle post-implementation

• Run account reviews (QBRs, regular touchpoints) to drive measurable outcomes.

• Proactively manage customer health: track adoption, identify risks, and address issues before they escalate.

• Drive renewals and expansions by spotting growth opportunities early.

• Be the voice of the customer and relay feedback to Product and Engineering.

Experience Requirements:

• 3+ years building production systems in Python/Django with Postgres.

• Hands-on experience fine-tuning and optimizing LLMs/SLMs, ideally in fraud, anomaly detection, or adversarial domains.

• A track record of reducing latency/cost in ML inference without compromising accuracy.

• Comfort working across the stack - from PyTorch profiling to Django APIs.

• An experimental but practical mindset: ship fast, measure rigorously, iterate.

Other Requirements:

• Prior work with imbalanced datasets (e.g., 1 in 10,000 fraud cases).

• Knowledge of feature stores, online learning, and temporal aggregation for fraud models.

• Familiarity with regulatory requirements around PII, KYC/AML, and compliance in financial data.

Responsibilities:

• Fine-tune, distill, and quantize LLMs and small language models (SLMs) for fraud detection tasks: entity resolution, anomaly detection, customer communication classification, synthetic data generation.

• Optimize inference so our models run fast and cost-efficiently in production - using techniques like lightweight fine-tuning (LoRA/PEFT), quantization to smaller precisions, and modern serving frameworks (e.g. vLLM, TensorRT)

• Build training/eval pipelines for fraud models that balance recall (catch fraud) with precision (minimize false positives).

• Create golden datasets, adversarial test sets, and online/offline evaluation harnesses that mirror real-world fraud evolution.

• Architect and own Python/Django services that integrate model predictions directly into customer-facing APIs.

Benefits:

• Flexible work arrangements

• Comprehensive health coverage

• Generous PTO policy

• Professional development support

• Competitive compensation package

Education Requirements:

• Bachelor’s degree in Marketing, Communications, Journalism, English, Business, or related field

• A technical background (e.g., Computer Science, Engineering, IT) with strong writing skills

• Master’s degree (MBA/MA in Marketing, Communications, or Technology Management) is a plus and will be considered

Experience Requirements:

• Proven experience (2–5 years) in technical content writing and product marketing

• Strong ability to simplify complex technical concepts into user-friendly, engaging content

• Experience with B2B/B2C product marketing in the tech/software/SaaS domain preferred

• Hands-on experience in building social media campaigns and content calendars

• Excellent written and verbal communication skills

Other Requirements:

• Ability to work independently and collaboratively with cross-functional teams

• Familiarity with SEO, analytics, and content distribution best practices is a plus

• Experience in AI/Analytics/Contact Center or related tech domains

• Knowledge of tools like HubSpot, WordPress, Canva, or social media management platforms

Responsibilities:

• Write clear, compelling, and technically accurate content such as blogs, product documentation, case studies, whitepapers, website messaging, social media posts, and email campaigns

• Collaborate with product and sales teams to deeply understand product features, positioning, and customer needs, and craft messaging that highlights value

• Develop and execute content strategies for social media that build awareness, engagement, and thought leadership around the product

• Create content for product launches, email campaigns, webinars, and customer communications

• Stay updated with industry trends, competitor messaging, and recommend insights to shape relevant and impactful messaging, through all our interactions

Education Requirements:

• relevant education background in Engineering

Experience Requirements:

• 4-5 years

Other Requirements:

• Comfortable using programming languages and relational databases

• Strong debugging and troubleshooting skills

• Strong understanding of JavaScript fundamentals

• Good hands-on experience with React, Redux, Nodejs and Mongo

Responsibilities:

• Own and build new features, improvements, bug fixes

• Write clear quality code for software and applications and perform test reviews

• Develop, implement, and test APIs

• Provide input on software development projects

• Have critical and analytical thinking skills

Experience Requirements:

• 5-8 years

Other Requirements:

• Proven US customer management; confident with Director/VP stakeholders

• Strong requirements writing and concise executive communication

• Solid agile PM, risk management, and value realization skills

• Comfortable translating requirements to user stories and API/integration work items

• Passionate about AI and thrive at the intersection of delivery, customer success, and product innovation

Responsibilities:

• Lead discovery; write BRD/FRD/SRS, workflows, PDD, and author SOWs

• Run agile delivery, oversee QA/UAT, cutover, change management

• Drive communications: stakeholder updates, exec readouts, adoption/ROI

• Manage T&M estimates, invoicing, milestone acceptance, forecast/margin hygiene

• Support growth: proposals, ROMs, change orders, and expansion roadmaps

Other Requirements:

• Requires being in our NYC office 5 days a week

Other Requirements:

• Eligible to work in Mexico

• English proficiency

Benefits:

• Non-bureaucratic compute approvals

• Work on frontier methods that scale

• Everyone on the team can code

• Competitive compensation with generous early-stage equity, full medical and vision

Education Requirements:

• BSc/MSc/PhD is an indicator

Experience Requirements:

• Familiar with TRL/veRL/etc.

• Comfortable with torchrun/accelerate/multi-node training.

• Clever about getting the data needed – or synthetically generating it.

• Finds easy solutions to hard problems, but doesn't mind getting their hands dirty, i.e., jumping a layer down into PyTorch or CUDA.

• Publications are a plus, but being able to critically evaluate research is a must.

Other Requirements:

• Not afraid of formulas

• Thinks they can learn anything in 2 weeks, but isn't arrogant about it.

• Prefers .py to .tex

• Must articulate ideas well! A big part of making successful models is telling people about them. This includes writing docs and technical reports at the minimum – and jumping on podcasts at the extreme.

• If you do not have US work authorization, we can help with that.

Responsibilities:

• Post-train reasoning into LLMs with GRPO and SFT.

• Design and iterate RL training environments for retrieval – unstructured, structured, web.

• Own the entire training pipeline: from training data curation to wandb.

• Run small and large model experiments – yolo runs encouraged.

• Work on next-generation vision-first embedding models.

Education Requirements:

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

Experience Requirements:

• 4–7 years of professional full-stack development experience.

Other Requirements:

• Proficiency in JavaScript (ES6+), HTML5, CSS3, and modern frontend frameworks such as React, Angular, or Vue.js.

• Strong backend expertise in Java, Spring Boot, or equivalent frameworks for building RESTful services.

• Hands-on experience with PostgreSQL (or other relational databases) — including schema design and performance tuning.

• Solid grasp of data structures, algorithms, and system design principles.

• Experience working in agile development environments with version control (Git).

Responsibilities:

• Design and develop scalable, maintainable, and high-performance web applications across the stack.

• Participate and contribute to Architecture and Design discussions to make key technical decisions for new modules, integrations, and system improvements.

• Build and optimize RESTful APIs, microservices, and database models supporting complex data workflows.

• Design efficient PostgreSQL schemas, ensuring data integrity, scalability, and performance.

• Collaborate with product managers, designers, and data engineers to translate product vision into robust technical solutions.

Experience Requirements:

• 3+ years of professional software development experience.

Other Requirements:

• Strong proficiency in React.js and modern JavaScript/TypeScript.

• Experience with backend technologies (Java, Node.js, Python, or similar).

• Experience with Data Engineering and AI tools

• Solid understanding of REST APIs and/or GraphQL.

• Familiarity with cloud platforms (AWS, GCP, or Azure).

Responsibilities:

• Develop and maintain full-stack applications with a focus on frontend React development.

• Collaborate with product managers and designers to create user-friendly interfaces for complex data applications.

• Design, build, and scale backend services and APIs that support a SaaS environment.

• Ensure high performance, security, and reliability of the application.

• Contribute to architectural decisions and participate in code reviews.

Benefits:

• Challenging projects.

• A friendly and inclusive workplace culture.

• Competitive compensation.

• A great benefits package.

• Catered lunch.

Experience Requirements:

• 2+ years of hands-on HubSpot power-user or admin experience

Other Requirements:

• Expertise in lead lifecycle configuration, scoring, workflow automation, and campaign setup.

• Strong experience building dashboards and reports for funnel metrics and campaign ROI.

• Good working knowledge of Salesforce CRM and HubSpot → Salesforce integrations, and how HubSpot and SFDC integrate for full funnel lifecycle and opportunity management.

• Experience supporting ABM motions (We use Clay ABM lists that integrate with Hubspot).

• AI-forward experimentation mindset with a love of learning new ways of doing things

Responsibilities:

• Build and maintain the full HubSpot lead lifecycle (MQL → SQL → Opportunity → Closed-Won).

• Configure multi-channel HubSpot campaigns: events, webinars, paid/organic ads, email nurture, social campaigns, and ABM sequences with Hubspot CRM and Content Hub.

• Build reports and dashboards that track full-funnel performance, campaign attribution, and revenue metrics.

• Create workflows, scoring models, segmentation logic, custom fields, and data-quality processes.

• Manage the HubSpot ↔ Salesforce sync: mappings, lifecycle logic, campaign influence, and data hygiene.

Benefits:

• Challenging projects.

• A friendly and inclusive workplace culture.

• Competitive compensation.

• A great benefits package.

• Catered lunch.

Education Requirements:

• A degree in Computer Science, Electrical Engineering, or a related field.

Other Requirements:

• Proficiency in both front-end and back-end programming languages such as TypeScript, HTML, Go, and Python.

• Strong experience building custom data visualizations and interactive user interfaces.

• Hands-on experience with front-end frameworks (e.g., Vue, React, or similar) and visualization libraries such as D3.js or SVG-based tools.

• Excellent debugging, problem-solving, and collaboration skills.

• Strong communication and attention to detail.

Responsibilities:

• Work in a fast-paced environment that values innovation, diversity of talent, and technical excellence.

• Collaborate closely with Clockwork engineering teams to design, prototype, and implement end-to-end web applications and interactive visualizations that simplify complex data for network engineers and enterprise clients.

• Develop front-end interfaces using modern frameworks and back-end services that ensure performance, reliability, and scalability.

• Write clean, efficient, and maintainable code across multiple languages and layers of the stack.

• Continuously improve platform performance, usability, and design by staying current with modern technologies and development practices.

Benefits:

• Challenging projects.

• Competitive compensation.

• A great benefits package.

• A friendly and inclusive workplace culture.

• Catered lunches.

Experience Requirements:

• 7+ years of experience in field marketing within B2B technology

• Proven success scaling growth and executing high-performing event programs for recognized technology brands.

• Deep expertise across virtual, hybrid, and in-person event management

• Strong understanding of demand generation, audience engagement, and event ROI measurement.

Other Requirements:

• A self-starter who can operate independently with little direction, but also thrives as a collaborative team player

• Highly organized and adaptable

• Strong brand sensibility

• Willing to work onsite in Palo Alto, CA (2–3 days per week) and travel domestically ~4-5 times per year.

Responsibilities:

• Lead and execute Clockwork’s field marketing strategy across in-person, virtual, and hybrid formats

• Plan and deliver high-impact events that drive brand awareness, customer engagement, and measurable pipeline growth.

• Collaborate closely with the Head of Marketing, Sales, and Executives to align event strategy with GTM priorities and revenue objectives.

• Be hands-on and proactive — from vendor management and logistics to booth design, campaign coordination, and on-site execution.

• Develop scalable event frameworks and playbooks to support Clockwork’s expansion into new markets and global audiences.

Benefits:

• Challenging projects.

• Competitive compensation.

• A great benefits package.

• A friendly and inclusive workplace culture.

• Catered lunches.

Education Requirements:

• A degree in computer science, electrical engineering or related field.

Experience Requirements:

• At least 5 years of industry experience.

Other Requirements:

• Expertise in data structures, algorithms and software design.

• Designing, building and scaling large distributed systems in production.

• Service-oriented architectures and cloud technologies (AWS, GCP, Azure).

• Operating systems (e.g. threads, scheduling, process sync, kernel programming).

• Fluency in one or more languages: C, C++, Golang, Java, Python.

Responsibilities:

• Lead/contribute directly to the design and build of high performance, reliable and scalable systems.

Benefits:

• Challenging projects.

• Competitive compensation.

• A great benefits package.

• A friendly and inclusive workplace culture.

• Catered lunches.

Experience Requirements:

• At least 5 years of experience with C/C++ systems programming

Other Requirements:

• Deep knowledge of Linux internals (e.g., system calls, memory management, kernel modules)

• Strong foundation in concurrent programming and synchronization techniques

• Strong understanding of the TCP/IP stack, socket programming, and low-latency networking (e.g., RDMA, DPDK, XDP)

• Strong understanding of memory hierarchy, CPU caches, multi-core architectures, and GPUs

• Strong skills in systems design, performance analysis, and low-level debugging

Responsibilities:

• Lead/contribute directly to the design and build of high performance, reliable and scalable systems.

Education Requirements:

• A degree in computer science, electrical engineering or related field.

Experience Requirements:

• 5+ years in a solutions architect or engineering role, preferably within cloud or AI infrastructure domains.

• Previous pre-sales experience, including POCs, with client stakeholders, including senior technical staff and management.

Other Requirements:

• Hands-on experience with cloud platforms (AWS, GCP, Azure, OCI).

• Strong understanding of Kubernetes and container orchestration.

• Extensive knowledge of networking protocols.

• Excellent communication and relationship-building abilities, with a customer-centric mindset.

• Proficiency with Python, SQL, and Linux (Golang, C, C++, and Java are a plus).

Responsibilities:

• Collaborate closely with customers to understand their unique business needs and create, prototype, and deploy tailored solutions that align with their requirements.

• Lead proof of concept evaluations to showcase the value of Clockwork's solutions within customer environments.

• Provide technical leadership during customer meetings, presentations, and workshops, addressing any technical queries or concerns that arise.

• Work closely with Clockwork's sales team to complete PoC evaluations and close deals.

• Collaborate with product and engineering teams, and identify opportunities for product enhancement.

Benefits:

• Challenging projects.

• Competitive compensation.

• A great benefits package.

• Catered lunches.

• A friendly and inclusive workplace culture.

Education Requirements:

• A degree in computer science, electrical engineering or related field.

Experience Requirements:

• Experience designing, building and deploying large-scale distributed systems.

Other Requirements:

• Fluency in at least one of the following languages: C, C++, Golang, Java, Python.

• Excellent communication skills.

• Excellent debugging and problem solving skills.

• Operating systems expertise (e.g. threads, scheduling, process sync, kernel programming).

• Computer networks expertise (e.g. networking stacks and protocols, queuing theory, congestion control).

Responsibilities:

• Use your coding skills and distributed system knowledge to contribute directly to the design and build of high performance, reliable and scalable systems.

Benefits:

• Challenging projects.

• A friendly and inclusive workplace culture.

• Competitive compensation.

• A great benefits package.

• Catered lunch

Experience Requirements:

• Deep experience with PyTorch and torch.distributed (c10d)

• Hands-on experience with at least one of: Megatron-LM, DeepSpeed, or FairScale

• Proficiency in Python and Linux shell scripting

• Experience with multi-node GPU clusters using Slurm, Kubernetes, or similar

• Strong understanding of NCCL, collective communication, and GPU topology

Other Requirements:

• Familiarity with debugging tools and techniques for distributed systems.

• Experience scaling LLM training across 8+ GPUs and multiple nodes

• Knowledge of tensor, pipeline, and data parallelism

• Familiarity with containerized training environments (Docker, Singularity)

• Exposure to HPC environments or cloud GPU infrastructure

Responsibilities:

• Develop and support distributed PyTorch training jobs using torch.distributed / c10d

• Integrate and maintain frameworks like Megatron-LM, DeepSpeed, and related LLM training stacks

• Diagnose and resolve distributed training issues (e.g., NCCL hangs, OOM, checkpoint corruption)

• Optimize performance across communication, I/O, and memory bottlenecks

• Implement fault tolerance, checkpointing, and recovery mechanisms for long-running jobs

Benefits:

• Competitive compensation that includes base salary, bonuses and profit sharing

• Equity Awards in the form of Stock Options

• Comprehensive healthcare fully covered for you and your family including medical, dental, and vision

• Flexible work and vacation schedules

• 401k with matching contributions

Experience Requirements:

• 10+ years of full-stack marketing and senior leadership experience with B2C marketing, preferably in technology products and startups.

• Best-in-class brand builder, storyteller, and a track record of building brand engagement

• Able to zoom between 30,000-foot strategy and 3-foot execution daily

• Demonstrated success managing paid acquisition budget across multiple channels to drive efficient and sustained user and revenue growth

• Experience building reporting dashboards and synthesizing complex data points and KPIs to generate easy-to-understand executive reports

Other Requirements:

• Demonstrated effective leadership, including the ability to build and foster successful teams that scale

• Proactive leader who thrives in startup environments and knows how to unblock themselves

• Excellent spoken and written communication skills, allowing you to deliver complex information clearly to your colleagues and through marketing material

• Successful track record of collaborating within and across teams

Responsibilities:

• Build and lead the marketing function, including paid acquisition, brand, lifecycle, product marketing, and communications

• Create and execute on a comprehensive marketing and brand strategy that aligns with our business objectives

• Own the product positioning and messaging across all internal and external-facing communications while working closely with product leaders to ensure alignment and consistency

• Oversee all digital marketing endeavors, encompassing SEO, content marketing, email marketing, social media, and paid advertising campaigns

• Lead the team responsible for go-to-market strategies, product campaigns, brand communications, performance marketing, PR, social media, influencer and partnerships

Benefits:

• Competitive compensation that includes base salary, bonuses and profit sharing

• Equity Awards in the form of Stock Options

• Comprehensive healthcare fully covered for you and your family including medical, dental, and vision

• Flexible work and vacation schedules

• 401k with matching contributions

Experience Requirements:

• 7+ years of experience

• Strong computer science fundamentals and problem solving skills

• A user-centric mindset

• Expert proficiency with SQL, Typescript, and Node

• Experience with GraphQL and/or REST

Other Requirements:

• Experience with Docker, Kubernetes, and at least one major cloud service, such as AWS or GCP

• Experience with pub/sub systems and streaming platforms

• Experience with large-scale, reliable, and low-latency distributed systems

• Excellent communication skills

• Strong desire to grow and learn new things

• Experience developing features that utilize LLMs such as ChatGPT, Gemini, or Claude

• Experience with CRDTs

Responsibilities:

• Iterate with the team on product definition and implementation with a focus on the end user's experience, scalability, and security

• Specify, build, and maintain services, APIs, and features for the product

• Create and support robust integration, testing, deployment, alerting, and monitoring systems

• Perform code reviews and participate in design discussions

• Mentor junior developers