Certainly

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About
Certainly is a Conversational AI platform that helps businesses elevate customer conversations and deliver real business value. It leverages Generative AI and Conversational AI, tailored for specific business needs. The platform builds highly customizable virtual agents for complex customer service journeys with multi-domain and multi-lingual demands. Key features include boosting average order value, deflecting support tickets, collecting customer data, and driving customer activation. Integrations include Shopify and Zendesk, with seamless handover to human agents. Certainly offers one-click multilingual support, fast setup with templated flows, and in-platform reporting.
Platform
Features
• multilingual support
• ai-powered product recommendations
• customer service automation
• generative ai
• conversational ai platform
• shopify integration
• e-commerce solutions
• zendesk integration
Pricing Plans
Starter
€399.00 / per month• 12,000 annual conversations
• AI Agent
• Web Widget Channel
• NLU Intention Flows
• OpenAI-Based Generative AI
• Proprietary Data Indexing (3 PDF/CSV Sources)
• Mail Handover
• Operational Reporting
• Email Support
Growth
€2000.00 / per month• 60,000 annual conversations
• Up to 4 AI Agents
• 3 Channels
• Advanced Escalations & Integrations to Out-of-the-Box Platforms
• Proprietary Data Indexing (up to 10 Sources)
• Smart Analytics & Actionable Reporting
• Pooled CSM
• AI Transcript Summarizer
• Sentiment Prediction
• Advanced Testing Environment
Enterprise
€5000.00 / per month• 300,000 annual conversations
• Unlimited AI Agents
• Unlimited Channels
• Advanced Escalations & Integrations to Complex Platforms
• LLM Agnosticism
• Version Control and Change Management
• Workflow-Based Automation
• Reporting & Chat API
• Dedicated CSM
• Resolution-Based Pricing [Optional]
Job Opportunities
Senior Backend Engineer
Certainly is a Conversational AI platform that elevates conversations and delivers real business value with AI chatbots for customer service and e-commerce.
Benefits:
Competitive salary.
Opportunity to work on challenging and exciting projects.
Collaborative and dynamic work environment.
Professional development and growth opportunities.
Flexible working hours and remote work options.
Education Requirements:
At least a Bachelor’s degree in Computer Science, Computer Engineering, or related field.
Experience Requirements:
At least 5 years of experience in backend development.
Other Requirements:
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong understanding of software development principles, patterns, and best practices.
Experience with cloud-based technologies such as AWS, Azure, or Google Cloud.
Strong understanding of security and compliance requirements
Responsibilities:
Design and develop backend systems and applications, ensuring scalability, reliability, and performance.
Collaborate with cross-functional teams to identify and prioritize project requirements and deliverables.
Implement efficient and scalable backend architectures using state-of-the-art technologies.
Develop and maintain high-quality, well-tested, and documented code.
Participate in code reviews and provide constructive feedback to improve code quality and maintainability.
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Fullstack React Engineer
Certainly is a Conversational AI platform that elevates conversations and delivers real business value with AI chatbots for customer service and e-commerce.
Benefits:
Competitive salary and benefits package.
Opportunity to work on challenging and exciting projects.
Collaborative and dynamic work environment.
Professional development and growth opportunities.
Flexible working hours and remote work options.
Education Requirements:
At least a bachelor’s degree in computer science, Computer Engineering, or related field.
Experience Requirements:
At least 5 years of experience in frontend development and leadership.
Other Requirements:
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong understanding of software development principles, patterns, and best practices.
Understanding of security and compliance requirements
Responsibilities:
Lead the design and development of frontend systems and applications, ensuring scalability, reliability, and performance.
Collaborate with cross-functional teams to identify and prioritize project requirements and deliverables.
Design and implement efficient and scalable frontend architectures, using state-of-the-art technologies.
Develop and maintain high-quality, well-tested, and documented code.
Mentor and guide junior engineers and developers to improve their skills and knowledge.
Show more details
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