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Certainly

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About

Certainly is a Conversational AI platform that helps businesses elevate customer conversations and deliver real business value. It leverages Generative AI and Conversational AI, tailored for specific business needs. The platform builds highly customizable virtual agents for complex customer service journeys with multi-domain and multi-lingual demands. Key features include boosting average order value, deflecting support tickets, collecting customer data, and driving customer activation. Integrations include Shopify and Zendesk, with seamless handover to human agents. Certainly offers one-click multilingual support, fast setup with templated flows, and in-platform reporting.

Platform
Web
Task
customer chatting

Features

multilingual support

ai-powered product recommendations

customer service automation

generative ai

conversational ai platform

shopify integration

e-commerce solutions

zendesk integration

Pricing Plans

Starter
399.00 / per month

12,000 annual conversations

AI Agent

Web Widget Channel

NLU Intention Flows

OpenAI-Based Generative AI

Proprietary Data Indexing (3 PDF/CSV Sources)

Mail Handover

Operational Reporting

Email Support

Growth
2000.00 / per month

60,000 annual conversations

Up to 4 AI Agents

3 Channels

Advanced Escalations & Integrations to Out-of-the-Box Platforms

Proprietary Data Indexing (up to 10 Sources)

Smart Analytics & Actionable Reporting

Pooled CSM

AI Transcript Summarizer

Sentiment Prediction

Advanced Testing Environment

Enterprise
5000.00 / per month

300,000 annual conversations

Unlimited AI Agents

Unlimited Channels

Advanced Escalations & Integrations to Complex Platforms

LLM Agnosticism

Version Control and Change Management

Workflow-Based Automation

Reporting & Chat API

Dedicated CSM

Resolution-Based Pricing [Optional]

Job Opportunities

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Certainly

Senior Backend Engineer

Certainly is a Conversational AI platform that elevates conversations and delivers real business value with AI chatbots for customer service and e-commerce.

engineeringhybridCopenhagenfull-time

Benefits:

  • Competitive salary.

  • Opportunity to work on challenging and exciting projects.

  • Collaborative and dynamic work environment.

  • Professional development and growth opportunities.

  • Flexible working hours and remote work options.

Education Requirements:

  • At least a Bachelor’s degree in Computer Science, Computer Engineering, or related field.

Experience Requirements:

  • At least 5 years of experience in backend development.

Other Requirements:

  • Strong problem-solving skills and attention to detail.

  • Excellent communication and collaboration skills.

  • Ability to work in a fast-paced environment and prioritize tasks effectively.

  • Strong understanding of software development principles, patterns, and best practices.

  • Experience with cloud-based technologies such as AWS, Azure, or Google Cloud.

  • Strong understanding of security and compliance requirements

Responsibilities:

  • Design and develop backend systems and applications, ensuring scalability, reliability, and performance.

  • Collaborate with cross-functional teams to identify and prioritize project requirements and deliverables.

  • Implement efficient and scalable backend architectures using state-of-the-art technologies.

  • Develop and maintain high-quality, well-tested, and documented code.

  • Participate in code reviews and provide constructive feedback to improve code quality and maintainability.

Show more details

Fullstack React Engineer

Certainly is a Conversational AI platform that elevates conversations and delivers real business value with AI chatbots for customer service and e-commerce.

Benefits:

  • Competitive salary and benefits package.

  • Opportunity to work on challenging and exciting projects.

  • Collaborative and dynamic work environment.

  • Professional development and growth opportunities.

  • Flexible working hours and remote work options.

Education Requirements:

  • At least a bachelor’s degree in computer science, Computer Engineering, or related field.

Experience Requirements:

  • At least 5 years of experience in frontend development and leadership.

Other Requirements:

  • Strong problem-solving skills and attention to detail.

  • Excellent communication and collaboration skills.

  • Ability to work in a fast-paced environment and prioritize tasks effectively.

  • Strong understanding of software development principles, patterns, and best practices.

  • Understanding of security and compliance requirements

Responsibilities:

  • Lead the design and development of frontend systems and applications, ensuring scalability, reliability, and performance.

  • Collaborate with cross-functional teams to identify and prioritize project requirements and deliverables.

  • Design and implement efficient and scalable frontend architectures, using state-of-the-art technologies.

  • Develop and maintain high-quality, well-tested, and documented code.

  • Mentor and guide junior engineers and developers to improve their skills and knowledge.

Show more details

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