Certainly
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About
Certainly is an advanced conversational AI platform designed to function as a digital twin of a company's highest-performing support agents. Rather than simply managing tickets or acting as a basic FAQ interface, the platform aims to resolve inquiries autonomously and turn millions of monthly interactions into opportunities for revenue, retention, and brand loyalty. It is specifically optimized for high-growth sectors such as e-commerce, financial services, and retail, where maintaining a consistent and helpful brand voice is critical across diverse customer segments and languages. The technology operates through a proprietary platform that allows for the creation of Agentic AI tailored to specific business needs. These AI agents integrate deeply with existing tech stacks, including e-commerce platforms like Shopify to pull real-time order data and customer history. They also connect with helpdesk software such as Zendesk to update tickets and pass metadata, or marketing tools like Klaviyo to manage subscriptions and visitor events. By leveraging OpenAI for natural language generation and Google Analytics for event tracking, the system ensures that every conversation is both human-like and data-driven. The platform is intended for mid-market and enterprise-level brands that require scalable customer service and marketing automation solutions. It serves roles such as Customer Support Managers looking to automate routine tickets, E-commerce Directors aiming to increase conversion rates through guided shopping, and Marketing Leads wanting to create personalized customer journeys. The implementation process is handled collaboratively with Certainly’s experts, covering discovery, design, development, and continuous optimization, which reduces the technical burden on the client’s internal team. What distinguishes Certainly from other chatbot solutions is its commitment to managed services and its specialized e-commerce capabilities. While many tools offer self-service bot builders, Certainly provides a professional approach where AI experts design custom workflows and specialized shopping assistants that can recommend products based on user behavior. Its ability to provide multilingual support out of the box and handle complex omnichannel deployments—ranging from web widgets to Meta and email—makes it a robust choice for global brands looking to scale their digital presence without losing a personalized touch.
Pros & Cons
Deeply integrates with Shopify to retrieve live order and customer data for high-context personalization.
Provides a managed 5-step implementation process including design and development by in-house AI experts.
Supports over 500 brands with millions of monthly conversations for proven scalability.
Features specialized e-commerce tools like product recommendations that directly drive conversion rates.
The Starter plan restricts usage to only the Web Widget channel, excluding email and social media.
Pricing is not transparently listed and requires contacting sales for all subscription tiers.
Custom workflows and complex logic require an annual agreement for inclusion in the setup.
Use Cases
E-commerce managers can deploy AI shopping assistants to provide personalized product recommendations and reduce cart abandonment.
Customer support leads can automate routine ticket resolution across multiple languages to maintain 24/7 coverage.
Marketing teams can create hyper-personalized brand journeys and gamified interactions to increase visitor engagement.
International financial service providers can guide students through relocation processes using dedicated AI assistants like FintiBot.
Global retailers can streamline support by integrating AI agents with Zendesk to handle metadata and ticket updates automatically.
Platform
Features
• agentic ai workflows
• multilingual ai agents
• klaviyo marketing automation
• google analytics event posting
• crm-driven personalization
• ai shopping assistants
• zendesk ticket automation
• shopify data integration
FAQs
What is an AI Agent in the context of Certainly?
An AI Agent acts as a digital twin of your best human representative, capable of resolving support tickets and guiding customers through purchases. Unlike basic bots, these agents use proprietary technology to handle complex, multilingual conversations 24/7.
How much manual work is required from my team to set up?
Certainly uses a "built with you" approach where their experts handle the discovery, design, and development. Your team provides business goals and data, while Certainly's experts craft the custom solution and handle deployment.
Can the AI interact with customers across different platforms?
Yes, depending on your plan, the AI can operate on your website widget, email, and Meta platforms. The Enterprise plan offers unlimited channels for a truly omnichannel customer experience.
Which third-party tools can Certainly integrate with?
Certainly offers deep integrations with Shopify for order data, Zendesk for ticket management, OpenAI for natural responses, and Klaviyo for marketing automation. It also connects with Google Analytics to track conversation events.
Pricing Plans
Starter
Unknown Price• Up to 24k annual conversations
• Pre-Built Integrations Library
• Knowledge Base Training
• Unlimited AI Agents
• Web Widget Channel Only
• Standard Email Support
• Access to Video Academy
Professional
Unknown Price• Up to 120k annual conversations
• 3 Custom Workflows (with Annual Agreement)
• Unlimited AI Agents
• Web + 1 Channel (Meta or Email)
• CRM-Driven Personalization
• Pooled Success Team
Enterprise
Unknown Price• Up to 300k annual conversations
• 5 Complex Workflows (with Annual Agreement)
• Unlimited AI Agents
• Unlimited Channels
• White-Label Customization
• Dedicated Success Manager
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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