Automate customer support and lead generation 24/7 with custom AI chatbots trained on your own data, supporting 100+ languages across web, WhatsApp, and voice.
ChatShape
Automate customer support and capture leads with custom AI chatbots trained on your website's content and PDF documents to provide instant, 24/7 visitor assistance.
About ChatShape
ChatShape is an artificial intelligence platform designed to help businesses build and deploy custom chatbots tailored to their specific data. By simply providing a website URL or uploading PDF files, the tool extracts and processes textual information to create a responsive AI assistant. This assistant can then be embedded directly into any website to handle customer inquiries, offer product information, and automate repetitive support tasks. The primary goal is to provide 24/7 customer service without the need for a large human support staff, ensuring that visitors receive immediate responses to their questions at any time of day. The technical process involves a web crawler that scans visible and copyable text from the provided links. Once the data is ingested, users can customize the chatbot's behavior, tone, and visual appearance to align with their brand identity. Integration is handled through a simple script tag added to the website's HTML, making it accessible for users without deep technical expertise. Beyond basic chat functionality, ChatShape includes a lead generation module that prompts users for contact information during conversations. This data, along with chat history and lead origin details like the visitor's country, is stored in a centralized dashboard for later review and export. This tool is particularly suitable for small to medium-sized businesses, e-commerce store owners on platforms like Shopify or WordPress, and customer success teams looking to increase efficiency. It serves as a middle layer between the company's knowledge base and the customer, potentially reducing the volume of support tickets by providing accurate, automated answers based on existing documentation. Marketing professionals can also leverage the tool to convert site traffic into leads by configuring the AI to engage visitors proactively and capture email addresses during natural interactions. What distinguishes ChatShape from standard rule-based chatbots is its reliance on large language models trained specifically on the user's proprietary content. This allows for more nuanced and context-aware conversations compared to rigid decision trees. Users have the flexibility to update the AI's instructions via system prompts even after the bot is live, allowing for continuous refinement of responses. Additionally, the platform provides detailed analytics and the ability to export chat logs, offering insights into customer pain points and the overall performance of the automated support system.
Pros & cons
Pros
- Supports training on both live URLs and uploaded PDF files.
- Provides detailed lead data including the visitor's country of origin.
- Reports high AI deflection rates of up to 85% for support queries.
- Allows for 24/7 customer interaction without manual intervention.
- Simple no-code installation using a standard script tag.
Cons
- The crawler can only extract text that is visible and copyable on the page.
- Maximum number of web sources is limited based on the user's specific plan.
- Advanced integrations beyond script tags may require direct contact with the developer.
Use cases
- Customer support teams can use the bot to provide instant answers to common FAQs, reducing the manual ticket workload.
- E-commerce store owners on Shopify or WordPress can embed the bot to assist shoppers and capture contact details for marketing.
- Marketing managers can configure the chatbot to proactively collect leads and export them for lead nurturing campaigns.
- Agencies can build custom-trained AI assistants for clients to handle industry-specific inquiries based on provided documentation.
- Solo founders can provide 24/7 site assistance without needing to hire a full-time support representative.
Features
- customizable branding and tone
- custom system prompts
- script tag integration
- csv lead export
- analytics and message logging
- lead generation module
- pdf document training
- automated website crawling
Pricing
Free
Free
- Website crawling
- PDF file uploads
- Lead generation forms
- Custom branding
- Chat analytics
- Script tag embedding
- No credit card required
FAQs
What is ChatShape?
ChatShape is a platform that allows you to build AI-powered chatbots for your website by crawling your site links or reading your uploaded documents. The resulting chatbot can be embedded on your site to answer customer questions and generate leads based on your specific data.
What information does the bot read from my website?
The crawler extracts all visible and copyable text available on the web pages you provide. After crawling, the tool displays the extracted links and allows you to generate the chatbot from those specific sources.
Can I create a chatbot from a PDF file?
Yes, you can upload multiple PDF files to ChatShape to train your chatbot. This feature allows the AI to answer questions based on internal work documents or technical manuals that may not be on your public website.
Can I collect leads and emails from visitors?
You can enable an email input form within the chat window to collect lead information. These leads, along with their country of origin and conversation history, can be viewed in your dashboard and exported to a CSV file.
How do I embed the chatbot on my website?
Once your chatbot is generated, you simply copy the provided script tag and add it to your website's HTML. This process makes the chatbot immediately available to visitors on your site.
Can I update how my bot responds after it is live?
Yes, you can modify the AI's instructions through a custom prompt and change the start message at any time. These updates allow you to tune the chatbot's tone and accuracy as you monitor customer interactions.
Ratings & reviews
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