Ivy.ai
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About
Ivy.ai is a specialized generative AI platform designed to transform engagement for higher education, healthcare, and government sectors. Recently merged with Ocelot and Gravyty, the platform focuses on creating highly intelligent virtual assistants that act as a first point of contact for users. Unlike generic chatbots, Ivy.ai is pre-trained on millions of student-specific utterances and leverages a sophisticated web crawler to ingest data directly from an organization's primary sources. This ensures that the information provided to users is both accurate and grounded in the institution's official documentation. The platform’s core technology, IvyQuantum, offers a suite of tools including a no-code flow builder for custom logic and a Brain Scan feature for bulk content management. It supports omnichannel communication, allowing institutions to interact with their audience through web chat, SMS, Amazon Alexa, and Facebook Messenger. Additionally, the system integrates with third-party vendors and internal systems like student records to deliver personalized answers, such as checking financial aid status or academic records, rather than just providing static FAQ responses. Ivy.ai is primarily built for administrators and support staff in colleges, universities, hospitals, and local government agencies who need to manage high volumes of inquiries with limited resources. It is particularly effective for departments such as Admissions, Financial Aid, and IT Help Desks. By automating routine questions, the tool allows staff to focus on more complex student or citizen needs, ultimately reducing call and email volumes while increasing user satisfaction ratings. What distinguishes Ivy.ai is its deep vertical specialization and strict adherence to institutional standards. It provides a Voluntarily Product Accessibility Template (VPAT) and Higher Education Community Vendor Assessment Tool (HECVAT) to meet rigorous procurement requirements. Furthermore, its ability to support over 100 languages through Google Translate and its seamless hand-off to live agents ensure that communication remains accessible and human-centric when necessary.
Pros & Cons
Supports over 100 languages through Google Translate integration.
Reduces call and email volume by up to 50% for some institutions.
Daily web crawling ensures chatbot responses remain accurate and synchronized with site updates.
Provides specialized compliance documentation like VPAT and HECVAT for institutional security.
Offers deep integrations with SMS, Alexa, and existing student record systems.
Pricing is not transparent and requires contacting sales for a custom quote.
Reliance on Google Translate for multilingual support may lack the nuance of native translation.
Implementation and full integration with legacy campus systems may require significant setup time.
Use Cases
Admissions officers can use the chatbot to automate common inquiries about deadlines and requirements, freeing staff for high-level recruitment.
Financial aid departments can integrate the bot with student records to allow users to check their award status 24/7 without calling the office.
IT Help Desk teams can deploy the bot to handle routine password resets and software access questions across multiple platforms like SMS and web.
Local government agencies can use the AI crawler to ingest municipal data and provide citizens with instant answers to public service questions.
Platform
Features
• omnichannel integration
• ai web crawler
• multilingual support (100+ languages)
• no-code flow builder
• enterprise live chat hand-off
• cluster analysis & analytics
• brain scan content management
• ivyquantum generative ai
FAQs
How does Ivy.ai keep its information updated?
The platform uses ChatbotSync, an AI web crawler that automatically scans your public website or knowledge base daily. This ensures that the chatbot's responses are always based on your most recent primary source data.
Does Ivy.ai support languages other than English?
Yes, the platform leverages Google Translate to provide multilingual support in over 100 different languages. This allows international students or non-native speakers to interact with the bot in their preferred tongue.
Can the chatbot handle personalized student information?
Through custom integrations with third-party vendors, IvyQuantum can access personal records to provide tailored responses. This enables users to ask specific questions about their own accounts, such as financial aid or enrollment status.
What channels can I use to deploy the chatbot?
Ivy.ai offers omnichannel support, meaning it can be deployed via web chat, SMS text messaging, Facebook Messenger, and even voice-activated platforms like Amazon Alexa.
How is the pricing for higher education institutions determined?
Pricing for colleges and universities is structured based on the number of full-time equivalent (FTE) students and the specific content areas, such as Admissions or Financial Aid, you want the bot to cover.
Pricing Plans
Campus Professional Plan
Unknown Price• Generative AI Chatbot
• ChatbotSync (Daily Web Crawl)
• Conversations Inbox
• Cluster Analysis
• Custom Branding & White Labeling
• Brain Scan & Bulk Edit
• Omnichannel Live Chat
• Unlimited Administrators
• Reporting Dashboards
• SMS & Alexa Integration
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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