UNLESS
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About
UNLESS is an AI platform designed for customer success in regulated markets like finance, healthcare, and insurance. It offers AI search, assistants, and agents, focusing on compliance, security, and privacy. The platform helps businesses automate tasks, resolve issues rapidly, and scale without increasing support team size. Features include ticket deflection, reduced case handling time, and integration with legacy systems. It allows organizations to train AI models with their knowledge base and improve documentation through AI-powered quality assurance. UNLESS offers end-to-end solutions for self-service support, contextual help, and internal team assistance.
Platform
Task
Features
• priority support
• ai search
• conversational ai
• ai assistance
• ai agents
• unlimited ai assistants
• team assistant
• document quality feedback loop
FAQs
Do you offer a free pilot?
Subscriptions have a minimum initial term of 13 months, including a one-time, free pilot phase during which they can be canceled without payment obligation. After the successful completion of the pilot phase, the full subscription term will be invoiced.
Do you offer a flat fee subscription as well?
Our subscriptions are practically flat fee. They contain several fair use limits, though. This is because usage is equal to cost for us, and we would like to avoid the situation where we make a loss.
What is a conversation?
A conversation is essentially a user session, in which a user sees and interacts with the conversational components, either by messaging or in any other way.
What counts as a response?
A response means that a user directly interacted with the messaging component, resulting in the AI returning a message. This message is what we call a response. It is more or less equal to one of your users asking a question, possibly saving you a churned user or a customer support ticket.
I have further questions about pricing
You can always reach out to us via chat, book a short call using the "Contact sales" button, or send an email to sales@unless.com. We're happy to discuss your use case and answer any additional questions you might have.
We might need a more custom solution. Is that possible?
Of course! We are happy to discuss your requirements and come up with a custom plan that works for you and your organization. This can include custom integrations, components, plugins as well as bigger projects you might have in mind.
Do you offer any free trials or demos?
While we do not offer free trials, we do provide demos. Our demos give you a comprehensive overview of our product's features and capabilities, and our team is available to answer any questions you may have.
What happens when I fill in the form?
Once you fill in the form, someone from our team will get in contact with you to explain in detail what's possible with our product and answer any preliminary questions you might have. If it's a good match, we can then showcase the product in action!
What does Premium Support entail?
Our Premium support offers personalized attention and solutions that fit your business needs. We provide a custom onboarding plan for a strong start, assign a dedicated account manager and do regular check-ins for your continued success.
What does the onboarding look like?
Our onboarding is tailored to the needs and requirements of your business, including any custom work. We offer a 1-month pilot to help you get started with Unless, including training your team and your AI. During the onboarding process, we work closely with you to map out your use cases, provide technical assistance, and offer strategic guidance to ensure a successful launch.
What is UNLESS?
UNLESS is a conversational AI platform for regulated markets - allowing finance, insurance and healthcare companies to launch compliant AI assistants into their legacy systems in a very simple way.
How does Unless work?
We help organizations open up their proprietary knowledge with the help of generative AI. You can train an AI model with many sources, like a knowledge base, documents or your website. Our system will then address potential gaps in your documentation and help you fixing those in a continuous feedback loop. From then on, your customers and your team can engage in conversations with AI assistants through many channels.
Do I need technical skills?
We take pride in the fact that non-technical staff can manage everything. Our platform is self-service, and we also offer onboarding training to upskill you when needed.
Is the Unless AI unbiased?
The responses of our AI models depend entirely and only on the sources that your organization uses to train them. So, external bias does not play a role.
How does Unless ensure data privacy?
Our platform has built-in constraints to prevent personal data leakage. For example, our AI Privacy Safeguard operates like a switch that stores PII in a protected data storage facility called "Privacy Vault", while feeding the AI model with anonymized tokens instead.
Pricing Plans
premium
€1699.00 / /month• Conversational AI
• Document quality feedback loop
• Unlimited AI assistants
• Team Assistant
• Priority support
• AI Actions
• Custom branding
• AI Privacy Safeguard
• 3 AI Topics
• 50+ integrations
enterprise
Unknown Price• Conversational AI
• Document quality feedback loop
• Unlimited AI assistants
• Team Assistant
• Priority support
• AI Actions
• Custom branding
• AI Privacy Safeguard
• Custom AI Topics
• 50+ integrations
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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