Brainfish
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About
Brainfish is an ambient AI support agent that delivers real-time guidance and proactive support. It uses computer vision to observe user navigation and provide in-app support when needed. Features include self-generating documentation, multimodal answer engine, end-to-end actions, contextual guidance, and behavioral reporting. It integrates with tools like Hubspot, Stripe, Zendesk and others, providing a self-service experience for customers.
Platform
Task
Features
• computer vision
• api integrations
• pattern recognition
• contextual guidance
• ai answers
• behavioral reporting
• self-generating knowledge
• ambient ai
FAQs
What is Brainfish in simple terms?
Brainfish is an AI self-service agent that delivers in-product assistance for your users both proactively and reactively, throughout the customer journey—outperforming both resource-heavy in-house builds and shallow AI bandaids.
What is an Ambient Agent?
An Ambient AI agent is an system that perceives its environment, takes actions autonomously to achieve goals, and may improve its performance through machine learning or by acquiring knowledge.
How does Brainfish work?
Brainfish uses a combination of AI models and intelligent structures to form an AI agent.AI models, computer vision, pattern recognition, are combined to crawl your online product’s User Experience (UX), then leverage learned information from these observations to generate a sophisticated "living" product map.
What is a user session?
A session for Brainfish purposes is a user asking at least 1 question through an agent (in-product/web/admin). In this session the user can ask multiple follow ups in the same thread - and this is still classified as 1 session.
How does this work from a data privacy perspective?
Brainfish is SOC2 Type II and ISO27001:2022 certified
Can I connect this to XYZ system?
Yes! Brainfish natively integrates with a range of support tools like Zendesk, and can also integrate via AI Actions to any system through APIs (not available to Core users).
Does this work with my existing content?
Yes, Brainfish agents have the ability to draw from a range of Knowledge sources (such as Websites, Docs, third-party knowledgebases) and either import or sync this data to be used in AI Answers.
Do you have a startup plan?
Yes! We do offer heavily discounted incentives for startups — we deeply know the pain of creating your first customer experience, and think Brainfish is a necessity for all software products.
Pricing Plans
Core
USD795.00 / month• 2500 user sessions /month
• 1 Ambient Support Agent
• Self-Generating Knowledge
• Performance Analytics
• Basic Integrations + CMS
• Static Next Best Actions
• Hosted Help Center Website
• Basic Support
Growth
USD1295.00 / month• AI Actions
• 7500 user sessions /month
• Unlimited Ambient Agents with goals
• AI Themes & Insights
• White Glove Onboarding
• Priority Support
• Everything in Core
Enterprise
Unknown Price• Unlimited sessions /month
• Localized cloud deployments
• Custom Integrations
• Custom Pricing & Terms
• SSO/SAML
• Dedicated account manager
• Everything in Growth
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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