Heyday
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About
Heyday is an advanced help center tool designed to streamline communication management by offering a range of features for both team members and administrators. It provides tools for FAQ automation, customer insights, analytics, chat setup, and integration with various channels like Facebook Messenger, Instagram, and WhatsApp. Users can manage their profiles, notifications, and chat conversations effectively. Administrators have access to detailed analytics, advanced reporting, and settings to customize the chatbot experience. The platform also includes capabilities for continuous conversations, customer rating feedback, and various customer engagement tools to enhance user experience.
Platform
Task
Features
• analytics dashboard
• customizable chatbot
• multi-channel integration
• customer insights
• performance reports
• faq automation
• team collaboration functions
• user profile management
• chat management
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