Heyday
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About
Heyday is a comprehensive AI-powered platform for building and managing customer service chatbots. It features an intuitive FAQ Builder that allows businesses to create, edit, and categorize frequently asked questions and their answers. The platform supports a 'Draft' section for making changes and testing content before publishing to the live chatbot. Key functionalities include training the chatbot's AI to better detect customer questions, translating FAQs for multilingual support, and enabling customer rating to gather feedback on chatbot responses. Heyday facilitates the automation of customer interactions, provides tools for managing transitions within the chatbot experience using quick replies, and helps administrators analyze performance. It is designed to streamline customer support, enhance customer experience, and reduce manual workload.
Platform
Task
Features
• chatbot analytics
• quick reply for chatbot transitions
• customizable chat interface
• live and draft faq management
• customer feedback rating for chatbots
• multilingual faq translation
• chatbot ai training
• ai-powered faq builder
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