Lekta
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About
Lekta offers conversational AI technology designed to help businesses create virtual agents for customer care. These AI-powered agents can interact with customers through human-like interfaces across both voice and text channels, including call center infolines, websites, mobile apps, and Facebook Messenger. Lekta's solution supports multi-channel deployment, allowing one application to function across several platforms simultaneously. It is enterprise-ready, having been successfully implemented in large European enterprises, emphasizing security, scalability, and compliance with enterprise requirements. The company also provides a methodology based on its experience to optimally integrate its technology into existing processes, systems, and data infrastructure.
Platform
Features
• multi-channel deployment
• conversational ai technology
• integration methodology
• secure and scalable
• enterprise-ready solution
• text channel support
• voice channel support
• virtual agent creation
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