Support Sidekick
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About
Support Sidekick is an AI-powered productivity tool specifically designed to integrate with Zendesk, helping customer support teams streamline their workflow. By leveraging a company's historical ticket data, the platform automatically drafts responses to incoming inquiries, ensuring that agents never have to start from a blank page. The primary goal is to reduce the cognitive load on agents by providing them with high-quality first drafts that match the brand's established tone and factual history, ultimately leading to faster response times and improved customer satisfaction scores. The tool functions through a multi-step automated process that begins the moment a new email arrives in Zendesk. It analyzes the message to extract the customer's intent and tone, then generates a concise, bulleted summary for the agent to review quickly. Simultaneously, the system scans the database of closed tickets to find the five most relevant previous conversations. Using this context, it pre-writes a response directly within the Zendesk interface, allowing the support agent to simply review, tweak, and send the message without manual research or typing repetitive templates. This solution is ideal for high-volume support departments and customer success managers who deal with repetitive inquiries or complex technical questions that require historical context. Because it works within the existing Zendesk environment, it minimizes context switching and allows teams to scale their operations without significantly increasing headcount. Support Sidekick is particularly useful for industries with extensive documentation or those that prioritize consistent messaging across a large team of agents. What distinguishes Support Sidekick from generic AI writing tools is its deep integration with a company's specific historical data. Instead of relying on general knowledge, it draws directly from the logic found in past successful resolutions. This ensures that the AI-generated suggestions are grounded in the company's actual policies and unique voice. Furthermore, its flat-rate pricing per tier for unlimited users makes it a more predictable and cost-effective alternative to seat-based AI additions offered by larger platforms.
Pros & Cons
Includes a 60-day money-back guarantee for all standard pricing tiers.
Supports an unlimited number of users across all subscription levels.
Surfaces the five most relevant historical threads to provide agents with immediate context.
Automatically extracts questions into bite-sized scannable bullets for quicker reading.
The entry-level Starter plan is limited to 500 pre-written responses and summaries per month.
Only integrates with Zendesk, making it unavailable for teams using other helpdesk platforms.
Use Cases
Customer support managers can maintain a consistent brand voice across large teams by training the AI on historical ticket data.
Support agents can reduce their time-to-resolution by using the AI-generated drafts as a starting point rather than typing responses from scratch.
Technical support teams can leverage the Relevant Conversations feature to quickly find how similar complex issues were solved in the past.
Platform
Features
• zendesk integration
• ai-powered response drafting
• bulleted question extraction
• unlimited user support
• relevant conversation surfacing
• intent and tone extraction
• historical ticket analysis
• automatic ticket summarization
FAQs
How does Support Sidekick generate its response drafts?
It analyzes your incoming Zendesk emails to understand intent and tone, then searches your database of closed tickets for relevant historical context. It uses this information to pre-write a response in your own brand's voice.
Can I use Support Sidekick with multiple agents?
Yes, all pricing tiers include support for unlimited users, allowing your entire team to access the tool's features without extra per-seat costs. Plans are based on the number of tickets pre-written and summarized.
What happens if I am not satisfied with the service?
Support Sidekick offers a 60-day money-back guarantee across all of its standard pricing plans. This allows teams to test the AI's effectiveness in their specific Zendesk environment risk-free.
Does the tool require me to leave Zendesk to see summaries or drafts?
No, the tool is designed to work directly within the Zendesk interface. Drafts, relevant conversation links, and ticket summaries are displayed where your agents already work.
Pricing Plans
Starter
USD50.00 / per month• Unlimited tickets analyzed
• Up to 500 tickets pre-written
• Up to 500 summaries/mo.
• Relevant Conversations shown
• Unlimited users
• 60-day money back guarantee
STANDARD
USD100.00 / per month• Unlimited tickets analyzed
• Up to 1000 tickets pre-written
• Up to 1000 summaries/mo.
• Relevant Conversations shown
• Unlimited users
• 60-day money back guarantee
Plus
USD150.00 / per month• Unlimited tickets analyzed
• Up to 1500 tickets pre-written
• Up to 1500 summaries/mo.
• Relevant Conversations shown
• Unlimited users
• 60-day money back guarantee
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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