Support Sidekick
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About
Support Sidekick is an AI-powered tool designed to empower support teams by integrating with Zendesk history to pre-write customer responses. It aims to boost customer satisfaction, increase agent happiness, and reduce cost-per-ticket. Key features include "Magic Macros" which create AI-generated first drafts of responses based on past tickets, eliminating the need to start from a blank page. "Context at your Fingertips" helps agents by analyzing previous tickets to find relevant conversations, providing necessary context quickly. "Smart Summaries" automatically summarize tickets and extract key questions into scannable bullets, saving agents time spent reading. The tool analyzes incoming emails, summarizes tickets, identifies relevant past threads, and then pre-writes a response in Zendesk, making the support process more efficient and effective.
Platform
Features
• unlimited users
• ai-powered response generation
• zendesk integration
• 60-day money back guarantee
• searchable closed ticket database
• email analysis for intent and tone
• automatic ticket summarization
• contextual conversation retrieval
Pricing Plans
Starter
$50.00 / per month• Unlimited tickets analyzed
• Up to 500 tickets pre-written
• Up to 500 summaries/mo.
• Relevant Conversations shown
• Unlimited users
• 60-day money back guarantee
STANDARD
$100.00 / per month• Unlimited tickets analyzed
• Up to 1000 tickets pre-written
• Up to 1000 summaries/mo.
• Relevant Conversations shown
• Unlimited users
• 60-day money back guarantee
Plus
$150.00 / per month• Unlimited tickets analyzed
• Up to 1500 tickets pre-written
• Up to 1500 summaries/mo.
• Relevant Conversations shown
• Unlimited users
• 60-day money back guarantee
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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