AI Jobs

Benefits:

• Competitive salary and equity

• Flexible remote work culture

• Learning budget

• Premium AI tools (ChatGPT, Claude, etc.)

• Travel to customer sites

Experience Requirements:

• 3+ years in a technical role involving customer interactions at a high-growth SaaS company

• Experience with enterprise CX platforms (Zendesk, Gorgias, Kustomer, etc.)

• Excellent project management skills

• Solid understanding of CX workflows, pain points, and metrics

Other Requirements:

• Working in North American time zones is a must

Responsibilities:

• Partner with CX leaders on AI-first transformation roadmaps

• Lead Automation Workshops and deliver AI Manager Training sessions

• Conduct automation audits and systematic QA on customer environments

• Triage technical issues and keep support/engineering teams accountable

• Identify and support upsell and cross-sell opportunities

Benefits:

• Comprehensive health coverage

• 401(k) matching

• Wellness and work enablement stipends

• Generous PTO

• A Sabbatical program

Experience Requirements:

• 4 – 7+ years of experience in business operations, consulting, investment banking, or a strategy/ops role in a high-growth startup

Other Requirements:

• Strong analytical and problem-solving skills; fluency in Excel/Google Sheets or BI tools

• Excellent project management and organizational skills

• Authorized to work in the US

• Located within the New York City metro area

Responsibilities:

• Partner with the executive team to set and track company KPIs

• Lead preparation and facilitation of bi-weekly KPI review meetings

• Provide Chief of Staff–like support to leadership

• Support quarterly and annual planning processes

• Build and maintain KPI dashboards and conduct ad-hoc analyses

Benefits:

• Pay based on experience

• Remote

• Async

Experience Requirements:

• Understanding of human psychology and people

• Familiarity with ChatGPT + n8n or other automation tools (bonus)

Other Requirements:

• Ability to write in a friendly, warm, and concise way

• Speed in response

Responsibilities:

• Set up HelpCrunch system and tags

• Answer support messages daily

• Analyze and report common recurring questions

Benefits:

• Annual compensation reviews

• Remote office set-up bonus

• Employee assistance program

• Up to three free Jimdo websites

• Access to LinkedIn Learning

Experience Requirements:

• 3+ years in Customer Support, Success, or similar roles

• Proven experience with payments, billing, or financial processes

• Experience in SaaS, fintech, or high-volume environments

• Experience with Zendesk, billing systems, Google Workspace, and Slack

Other Requirements:

• Strong sense of ownership, sound judgment, and a customer-first mindset

• Comfort working in ambiguous situations and handling sensitive or regulated topics responsibly

• Bonus: Fluency in German or French

Responsibilities:

• Handle regular customer inquiries to build knowledge of products and workflows

• Take ownership of complex cases across billing, payments, contracts, and disputes

• Apply sound judgment in fiduciary decisions and commercial cases

• Identify recurring issues and share actionable insights to prevent problems

• Proactively engage customers to guide outcomes and support retention

Benefits:

• Annual compensation reviews

• Remote office set-up bonus

• Employee assistance program

• Up to three free Jimdo websites

• Access to LinkedIn Learning

Experience Requirements:

• 5+ years of experience in People Operations or HR systems roles

• Strong analytical skills with People data and dashboards

• Experience improving HR processes through automation or data

• Practical experience applying AI in an operational context

• Solid understanding of HR systems (HRIS, payroll, compensation)

Other Requirements:

• Strong sense of responsibility when working with sensitive employee data

Responsibilities:

• Use data and analytics to identify inefficiencies in People Ops

• Design and maintain People Operations dashboards

• Redesign HR processes using AI and automation

• Build AI-enabled solutions such as workflow automations

• Enable the People team to use analytics and AI through coaching

Benefits:

• Equity

• 401K

• Bi-annual in-person company off-sites

• Health and wellness programs

• Paid time off

Experience Requirements:

• 8+ years of experience in Customer Success or Account Management

• Experience working with complex enterprise-level customers

• Proven experience owning and driving successful renewals

Other Requirements:

• Data-driven approach to customer success

• Exceptional communication skills

• Comfortable in a fast-paced ambiguous environment

• Familiarity with CS tools like Gainsight or Catalyst

Responsibilities:

• Own the full post-sales relationship for strategic customers

• Lead onboarding and education efforts

• Drive product adoption and value realization

• Own renewal conversations and commercial negotiations

• Identify and lead expansion opportunities

Benefits:

• Equity

• 401K

• Bi-annual in-person company off-sites

• Health and wellness programs

• Paid time off

Experience Requirements:

• 8+ years of experience in implementation or technical project management

• Experience managing complex multi-stakeholder onboarding projects

Other Requirements:

• Strong technical fluency with APIs and data flows

• Builder's mindset for creating systems and processes

• High agency and ownership

• NYC-based or open to working from NYC office

Responsibilities:

• Lead customer implementations end-to-end

• Design and build Laurel’s implementation engine

• Serve as primary operational point of contact during onboarding

• Partner with Solutions Engineering on technical integrations

• Identify gaps and lead improvements in implementation processes

Benefits:

• Fast-paced, evolving environment

• Collaborative startup culture

• Opportunity to scale a support function

Experience Requirements:

• Minimum 2 years in B2B SaaS customer support

• Bilingual fluency in French and English

• Strong experience with support tools (Intercom, Zendesk)

• Ability to manage multiple tickets and deadlines

• Solution-oriented and autonomous

Other Requirements:

• Empathy and customer focus

• Experience in AI, LegalTech, or IP

• Experience in early-stage startups

• Additional languages like German or Dutch

Responsibilities:

• Ensure first-response and resolution times meet SLAs

• Investigate and resolve complex technical issues

• Boost customer satisfaction and retention

• Contribute to scaling the support team and processes

• Establish reliable, scalable support functions

Benefits:

• Founding member opportunity

• Work at the intersection of AI and law

• Competitive package

• Professional growth opportunities

• Flexible work arrangements

Experience Requirements:

• 2+ years in onboarding or customer success (B2B SaaS)

• Ability to manage complex customer relationships

• Proactive and empathetic communicator

• Bilingual proficiency in French and English

• Ability to work in a high-growth startup

Other Requirements:

• Passion for AI-powered legal solutions

• Experience developing processes from scratch

• Willingness to become an expert in patent workflows

Responsibilities:

• Build deep trust with patent professionals

• Drive onboarding, training, and enablement

• Monitor customer engagement and proactively address churn

• Advocate for customer needs to product teams

• Develop scalable CSM playbooks and resources

Benefits:

• Equity packages

• Inclusive parental leave policy

• Annual Vibe & Thrive allowance

• Flexible leave options

Experience Requirements:

• 1–2 years of experience in HR Shared Services or Admin

• Experience managing high ticket volumes (600+ monthly)

• Proficiency in Excel or Google Sheets (VLOOKUP, Pivots)

• Experience using Workday HCM and JIRA Service Management

• Experience supporting multi-region teams (APAC, Americas, EMEA)

Other Requirements:

• Excellent written and verbal communication skills

• Customer-first mindset

Responsibilities:

• Provide first-line support for Tier 1 inquiries

• Manage ticketing system requests through JIRA

• Support Onboarding and Offboarding processes

• Process self-serviceable requests in Workday

• Create and maintain documentation and SOPs

Benefits:

• Flexible hybrid work model

• Fulfilling and inclusive experience

• Global diversity, equity, & inclusion

Education Requirements:

• Bachelor’s degree in Business, Computer Science, Engineering, or related field

Experience Requirements:

• Minimum of 5+ years of related experience in Customer Success / Experience

• 1+ years of AI related experience

• Experience in go-to-customer/GTM roles in enterprise technology / SaaS

• Experience managing AI or software adoption programs

• Demonstrated experience designing and executing success plans

Other Requirements:

• Project & Program Management skills

• Technical readiness knowledge (generative AI, integrations)

• Business & Strategic Acumen

• Responsible AI & Compliance knowledge

Responsibilities:

• Accelerate customers’ time-to-value for Zendesk AI solutions

• Own customers’ multi-year AI roadmap

• Deliver quantifiable commercial outcomes and protect renewals

• Serve as the design authority for customers’ AI deployments

• Partner with executive stakeholders to co-create AI strategy

Benefits:

• Flexible hybrid work model

• Fulfilling and inclusive experience

• Global diversity, equity, & inclusion

Education Requirements:

• Bachelor’s degree in Business, Computer Science, Engineering, or related field

Experience Requirements:

• 7+ years in Customer Success / Professional Services / TAM

• 2+ years in AI-related roles

• 2+ years of people management experience

• Experience in go-to-customer/GTM roles in enterprise SaaS

• Track record of building predictive adoption models

Other Requirements:

• Product & technical fluency with generative AI

• Executive presence briefing CxOs

• Bias for action and comfort with ambiguity

• Knowledge of responsible AI governance

Responsibilities:

• Own and scale a 6-10 person AI Success Strategist team

• Operationalize repeatable playbooks and delivery SLAs

• Hire, coach, and develop individual contributors

• Lead C-level briefings for strategic customers

• Maintain predictive health scores and portfolio risk forecasting

Benefits:

• Flexible hybrid work model

• Fulfilling and inclusive experience

• Global diversity, equity, & inclusion

Education Requirements:

• Bachelor’s degree in Business, Computer Science, Engineering, or related field

Experience Requirements:

• Minimum of 5+ years of related experience in Customer Success / Experience

• 1+ years of AI related experience

• Fluency in French is required

• Experience in go-to-customer/GTM roles in enterprise SaaS

• Experience managing AI or software adoption programs

Other Requirements:

• Project & Program Management expertise

• Technical knowledge of generative AI and integrations

• Analytical capacity to interpret adoption data

• Responsible AI & Compliance knowledge

Responsibilities:

• Accelerate customers’ time-to-value for AI solutions

• Own customers’ multi-year AI roadmap and cross-functional delivery

• Deliver quantifiable commercial outcomes and protect renewals

• Serve as the primary AI thought leader and trusted advisor

• Design solution reviews and coordinate troubleshooting for implementations

Benefits:

• Comprehensive health coverage

• 401(k) matching

• Wellness and work enablement stipends

• Generous PTO

• A Sabbatical program

Experience Requirements:

• 4 – 7+ years of experience in business operations, consulting, investment banking, or a strategy/ops role

Other Requirements:

• Authorized to work in the US

• Within the New York City metro area

Responsibilities:

• Partner with the executive team to set and track company KPIs

• Lead preparation, facilitation, and follow-through of the bi-weekly KPI review

• Ensure accountability by documenting decisions and driving action items

• Provide Chief of Staff–like support to the leadership team

• Support quarterly and annual planning processes

Experience Requirements:

• Typically, 3–6 years of experience working as a Salesforce Administrator

Other Requirements:

• Solid grasp of core Salesforce functionality including Flows and validation rules

• Salesforce Administrator certification is preferred but not required

• Clear and straightforward communicator

Responsibilities:

• Own day-to-day Salesforce administration (users, permissions, layouts)

• Review existing workflows, validation rules, and automations

• Support and improve sales and pipeline processes

• Design, build, and improve Salesforce Flows and approval processes

• Help maintain data quality through regular clean-ups

Experience Requirements:

• Minimum 5 years in an administrative role

Other Requirements:

• Excellent written and verbal communication skills

• Strong work ethics

• Ability to adapt and work in a fast-paced and high-growth environment

Responsibilities:

• Manage professional and personal scheduling for CEO across time zones

• Arrange and manage travel logistics and activities

• Manage emails, messages and correspondence

• Handle expenses, documentations, reminders, and personal logistics

• Liaise with internal teams and external stakeholders

Benefits:

• Comprehensive Health, Dental, and Vision coverage

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually)

• FlexWellness program ($1,800 annually)

Experience Requirements:

• 2+ years in B2B SaaS

• Experience in Customer Success, Growth, or Lifecycle Marketing preferred

• Experience designing digital programs that drive measurable results

Other Requirements:

• Comfort with data and automation tools

• Bias toward action

• Ownership mindset

• Adaptability and comfort with rapidly evolving tools

Responsibilities:

• Build scalable 1:many programs (webinars, office hours, etc.)

• Use data and behavioral insights to drive product usage

• Identify expansion potential and activate digital plays

• Experiment and optimize digital engagement strategies

• Leverage data, automation, and AI to improve outcomes

Responsibilities:

• successfully onboard new business users by training them

• be the primary point of contact and build strong long-term relationships with key customer accounts

• deliver high levels of customer satisfaction

• create and manage feedback loops, gathering actionable insights that will inform the product roadmap

• track all customer-related activities and deliverables, pipeline management, and revenue projection

Benefits:

• Competitive salary

• Hybrid work schedule (3 days in-office per week)

• Clear growth path into Customer Success, Operations, or Account Management

• Supportive and collaborative team environment

• Health insurance

Experience Requirements:

• 2–3 years of experience in a customer service, support, or client-facing role

• Familiarity with customer support tools, ticketing systems, or CRMs

• Experience working with SaaS applications, technical savvy, marketplace, or online platform environment is a plus

Other Requirements:

• Strong written and verbal communication skills

• Organized, detail-oriented, and reliable

• Comfortable multitasking in a fast-paced environment

• Ability to follow processes while learning when to escalate issues

Responsibilities:

• Respond to customer inquiries and support requests in a timely and professional manner

• Assist the Customer Success Manager with resolving customer issues and following up as needed

• Track and document customer issues, feedback, and resolutions in our systems

• Escalate technical or complex issues to the appropriate internal teams

• Help monitor customer feedback and flag recurring issues or trends

Experience Requirements:

• 7–12 years of experience in operations

• 3+ years in a senior-level or team lead capacity

• Background in SaaS, digital marketplaces, or high-volume transactional platforms

• Experience with selling products or software directly to customers online

• Familiarity with tools like Intercom, Stripe, ClickUp, or equivalent systems

Other Requirements:

• Excellent judgment in fast-paced, high-stakes operational decisions

• Analytical mindset with comfort in process design, automation, and continuous improvement

Responsibilities:

• Oversee Daily Marketplace Operations

• Manage and Optimize Support Systems

• Coordinate Digital Product Delivery

• Collaborate with Product & Engineering

• Monitor Risk, Fraud, and Compliance