Education Requirements:

• High school diploma or equivalency certificate

Experience Requirements:

• 5+ years managing construction teams

• 5+ years direct hands-on experience in concrete and underground infrastructure

Other Requirements:

• Subject to post-employment random drug testing

• Subject to background checks

• Ability to lift 25+ lbs

Responsibilities:

• Oversee concrete pouring and underground utility installations

• Manage and schedule contractors and subcontractors

• Monitor daily progress of wastewater facility construction

• Develop and enforce aggressive construction schedules

• Champion and enforce xAI’s safety program

Education Requirements:

• High school diploma or equivalency certificate

Experience Requirements:

• 2+ years of experience with server, storage, compute and network hardware

• 2+ years troubleshooting and repairing servers

• 2+ years of experience in Inventory Management

Other Requirements:

• Ability to lift up to 35lbs unassisted

• Comfortable working at elevated heights up to 50 feet

• Available to work evenings and weekends

Responsibilities:

• Perform troubleshooting and monitoring of servers and networks

• Rack and stack data center network equipment

• Maintain Warehouse inventory and asset management

• Label and troubleshoot fiber/optics cables

• Install racks, servers, and switches

Education Requirements:

• High school diploma or equivalent

Experience Requirements:

• 1+ years of experience in maintenance, facilities, or a related role

Other Requirements:

• Basic knowledge of mechanical, electrical, or plumbing systems

• Familiarity with hand tools and power tools

Responsibilities:

• Assist in non-critical maintenance and repair work

• Assist in the operation of critical equipment under supervision

• Perform limited maintenance on offline critical equipment

• Support daily inspections of facilities areas

• Help maintain spare parts inventory

Experience Requirements:

• 2+ years of experience in facilities maintenance or a related role

Other Requirements:

• Solid knowledge of mechanical, electrical, or plumbing systems

• Proficiency with hand and power tools

Responsibilities:

• Perform non-critical maintenance and repair work

• Assist in the operation of critical equipment under supervision

• Perform limited maintenance on offline critical equipment

• Conduct daily inspections of facilities areas

• Maintain spare parts inventory

Benefits:

• Professional Experience in a dynamic international SaaS company

• Hands-on exposure to customer support operations and tools

• Skill Development in communication and troubleshooting

• Immersion in a collaborative and supportive global team culture

Education Requirements:

• Student with active student status in Hungary

Experience Requirements:

• Entry-level

Other Requirements:

• Fluent English speakers

• Tech-savvy (Windows, Mac, Google Suite)

• Problem-solvers with attention to detail

• Available to work 20-30 hours per week

Responsibilities:

• Handle L1 customer queries with a focus on payment-related issues

• Build a bridge between Prezi and its users

• Collaborate with the support team to improve workflows

• Learn from experienced professionals and grow knowledge

Benefits:

• Competitive salary and equity

• Flexible remote work culture

• Learning budget

• Premium AI tools (ChatGPT, Claude, etc.)

• Travel to customer sites

Experience Requirements:

• 3+ years in a technical role involving customer interactions at a high-growth SaaS company

• Experience with enterprise CX platforms (Zendesk, Gorgias, Kustomer, etc.)

• Excellent project management skills

• Solid understanding of CX workflows, pain points, and metrics

Other Requirements:

• Working in North American time zones is a must

Responsibilities:

• Partner with CX leaders on AI-first transformation roadmaps

• Lead Automation Workshops and deliver AI Manager Training sessions

• Conduct automation audits and systematic QA on customer environments

• Triage technical issues and keep support/engineering teams accountable

• Identify and support upsell and cross-sell opportunities

Benefits:

• Comprehensive health coverage

• 401(k) matching

• Wellness and work enablement stipends

• Generous PTO

• A Sabbatical program

Experience Requirements:

• 4 – 7+ years of experience in business operations, consulting, investment banking, or a strategy/ops role in a high-growth startup

Other Requirements:

• Strong analytical and problem-solving skills; fluency in Excel/Google Sheets or BI tools

• Excellent project management and organizational skills

• Authorized to work in the US

• Located within the New York City metro area

Responsibilities:

• Partner with the executive team to set and track company KPIs

• Lead preparation and facilitation of bi-weekly KPI review meetings

• Provide Chief of Staff–like support to leadership

• Support quarterly and annual planning processes

• Build and maintain KPI dashboards and conduct ad-hoc analyses

Benefits:

• Pay based on experience

• Remote

• Async

Experience Requirements:

• Understanding of human psychology and people

• Familiarity with ChatGPT + n8n or other automation tools (bonus)

Other Requirements:

• Ability to write in a friendly, warm, and concise way

• Speed in response

Responsibilities:

• Set up HelpCrunch system and tags

• Answer support messages daily

• Analyze and report common recurring questions

Benefits:

• Annual compensation reviews

• Remote office set-up bonus

• Employee assistance program

• Up to three free Jimdo websites

• Access to LinkedIn Learning

Experience Requirements:

• 3+ years in Customer Support, Success, or similar roles

• Proven experience with payments, billing, or financial processes

• Experience in SaaS, fintech, or high-volume environments

• Experience with Zendesk, billing systems, Google Workspace, and Slack

Other Requirements:

• Strong sense of ownership, sound judgment, and a customer-first mindset

• Comfort working in ambiguous situations and handling sensitive or regulated topics responsibly

• Bonus: Fluency in German or French

Responsibilities:

• Handle regular customer inquiries to build knowledge of products and workflows

• Take ownership of complex cases across billing, payments, contracts, and disputes

• Apply sound judgment in fiduciary decisions and commercial cases

• Identify recurring issues and share actionable insights to prevent problems

• Proactively engage customers to guide outcomes and support retention

Benefits:

• Annual compensation reviews

• Remote office set-up bonus

• Employee assistance program

• Up to three free Jimdo websites

• Access to LinkedIn Learning

Experience Requirements:

• 5+ years of experience in People Operations or HR systems roles

• Strong analytical skills with People data and dashboards

• Experience improving HR processes through automation or data

• Practical experience applying AI in an operational context

• Solid understanding of HR systems (HRIS, payroll, compensation)

Other Requirements:

• Strong sense of responsibility when working with sensitive employee data

Responsibilities:

• Use data and analytics to identify inefficiencies in People Ops

• Design and maintain People Operations dashboards

• Redesign HR processes using AI and automation

• Build AI-enabled solutions such as workflow automations

• Enable the People team to use analytics and AI through coaching

Benefits:

• Equity

• 401K

• Bi-annual in-person company off-sites

• Health and wellness programs

• Paid time off

Experience Requirements:

• 8+ years of experience in Customer Success or Account Management

• Experience working with complex enterprise-level customers

• Proven experience owning and driving successful renewals

Other Requirements:

• Data-driven approach to customer success

• Exceptional communication skills

• Comfortable in a fast-paced ambiguous environment

• Familiarity with CS tools like Gainsight or Catalyst

Responsibilities:

• Own the full post-sales relationship for strategic customers

• Lead onboarding and education efforts

• Drive product adoption and value realization

• Own renewal conversations and commercial negotiations

• Identify and lead expansion opportunities

Benefits:

• Equity

• 401K

• Bi-annual in-person company off-sites

• Health and wellness programs

• Paid time off

Experience Requirements:

• 8+ years of experience in implementation or technical project management

• Experience managing complex multi-stakeholder onboarding projects

Other Requirements:

• Strong technical fluency with APIs and data flows

• Builder's mindset for creating systems and processes

• High agency and ownership

• NYC-based or open to working from NYC office

Responsibilities:

• Lead customer implementations end-to-end

• Design and build Laurel’s implementation engine

• Serve as primary operational point of contact during onboarding

• Partner with Solutions Engineering on technical integrations

• Identify gaps and lead improvements in implementation processes

Benefits:

• Fast-paced, evolving environment

• Collaborative startup culture

• Opportunity to scale a support function

Experience Requirements:

• Minimum 2 years in B2B SaaS customer support

• Bilingual fluency in French and English

• Strong experience with support tools (Intercom, Zendesk)

• Ability to manage multiple tickets and deadlines

• Solution-oriented and autonomous

Other Requirements:

• Empathy and customer focus

• Experience in AI, LegalTech, or IP

• Experience in early-stage startups

• Additional languages like German or Dutch

Responsibilities:

• Ensure first-response and resolution times meet SLAs

• Investigate and resolve complex technical issues

• Boost customer satisfaction and retention

• Contribute to scaling the support team and processes

• Establish reliable, scalable support functions

Benefits:

• Founding member opportunity

• Work at the intersection of AI and law

• Competitive package

• Professional growth opportunities

• Flexible work arrangements

Experience Requirements:

• 2+ years in onboarding or customer success (B2B SaaS)

• Ability to manage complex customer relationships

• Proactive and empathetic communicator

• Bilingual proficiency in French and English

• Ability to work in a high-growth startup

Other Requirements:

• Passion for AI-powered legal solutions

• Experience developing processes from scratch

• Willingness to become an expert in patent workflows

Responsibilities:

• Build deep trust with patent professionals

• Drive onboarding, training, and enablement

• Monitor customer engagement and proactively address churn

• Advocate for customer needs to product teams

• Develop scalable CSM playbooks and resources

Benefits:

• Competitive salary

• Hybrid work schedule (3 days in-office per week)

• Clear growth path into Customer Success, Operations, or Account Management

• Supportive and collaborative team environment

• Health insurance

Experience Requirements:

• 2–3 years of experience in a customer service, support, or client-facing role

• Familiarity with customer support tools, ticketing systems, or CRMs

• Experience working with SaaS applications, technical savvy, marketplace, or online platform environment is a plus

Other Requirements:

• Strong written and verbal communication skills

• Organized, detail-oriented, and reliable

• Comfortable multitasking in a fast-paced environment

• Ability to follow processes while learning when to escalate issues

Responsibilities:

• Respond to customer inquiries and support requests in a timely and professional manner

• Assist the Customer Success Manager with resolving customer issues and following up as needed

• Track and document customer issues, feedback, and resolutions in our systems

• Escalate technical or complex issues to the appropriate internal teams

• Help monitor customer feedback and flag recurring issues or trends

Experience Requirements:

• 7–12 years of experience in operations

• 3+ years in a senior-level or team lead capacity

• Background in SaaS, digital marketplaces, or high-volume transactional platforms

• Experience with selling products or software directly to customers online

• Familiarity with tools like Intercom, Stripe, ClickUp, or equivalent systems

Other Requirements:

• Excellent judgment in fast-paced, high-stakes operational decisions

• Analytical mindset with comfort in process design, automation, and continuous improvement

Responsibilities:

• Oversee Daily Marketplace Operations

• Manage and Optimize Support Systems

• Coordinate Digital Product Delivery

• Collaborate with Product & Engineering

• Monitor Risk, Fraud, and Compliance

Benefits:

• Competitive salary

• Hybrid work schedule

• Clear growth path into Customer Success, Operations, or Account Management

• Health insurance

• Dental insurance

Experience Requirements:

• 2–3 years of experience in a customer service, support, or client-facing role

• Familiarity with customer support tools, ticketing systems, or CRMs

• Experience working with SaaS applications, marketplace, or online platform environment is a plus

Other Requirements:

• Strong written and verbal communication skills

• Organized, detail-oriented, and reliable

• Comfortable multitasking in a fast-paced environment

• Ability to follow processes while learning when to escalate issues

Responsibilities:

• Respond to customer inquiries and support requests in a timely and professional manner

• Assist the Customer Success Manager with resolving customer issues

• Track and document customer issues, feedback, and resolutions

• Escalate technical or complex issues to the appropriate internal teams

• Help monitor customer feedback and flag recurring issues or trends

Experience Requirements:

• 7–12 years of experience in operations

• 3+ years in a senior-level or team lead capacity

• Background in SaaS, digital marketplaces, or high-volume transactional platforms

• Proven success managing cross-functional ops

• Familiarity with tools like Intercom, Stripe, ClickUp, or equivalent systems

Other Requirements:

• Experience with selling products or software directly to customers online

• Excellent judgment in fast-paced, high-stakes operational decisions

• Analytical mindset with comfort in process design, automation, and continuous improvement

Responsibilities:

• Oversee Daily Marketplace Operations

• Manage and Optimize Support Systems

• Coordinate Digital Product Delivery

• Collaborate with Product & Engineering

• Monitor Risk, Fraud, and Compliance

Benefits:

• Training, mentoring & international conferences.

• Relaxed and informal culture.

• Company events.

• Flexible working hours.

Experience Requirements:

• IT knowledge for issues resolution and triage.

Other Requirements:

• Good written English (there will not be any calls with customers).

• Ability to maintain knowledge base.

• Be reliable and available.

• Proactive to solve customers issues.

Responsibilities:

• Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.

• Manage tickets for questions and issues raised in our platform via chatbot or email.

• Keep up to date knowledge base for self-issue solving.

• Manage feedback and suggestions for product development.

• Triage customer issues in our servers to provide reproducible steps for the development team.

Benefits:

• You'll receive a medical allowance to support your health and wellness needs.

• Flexible working environment and working hours that fit your lifestyle.

• Highly competitive compensation package.

• Virtual events like talent shows, Among Us nights, and online game sessions.

• You will grow more here than you would anywhere else, that is a promise.

Experience Requirements:

• 2+ years of experience in a Customer Support role, preferably in a SaaS or IT company

Other Requirements:

• Resume MUST be in English

• Excellent communication skills in English as well as listening skills and the proven ability to understand customer inquiries

• Ability to speak English and Spanish fluently is a Must

• Ability to clearly explain complex ideas verbally and in writing

• Ability to dig deeper to uncover customer’s true objectives

• High level of empathy – it’s important for our Customer Support Associate to be a good person to peers and customers

• Proactive individuals who take initiative and actively seek out opportunities to contribute and make a positive impact

• Exceptional ability to follow established processes and procedures with precision, ensuring adherence to guidelines

• Excellent organization and time management skills

• Teamwork mentality and willingness to assist wherever needed

• Requires minimal supervision

• Experience with video calls, voice calls, and live chat support

Responsibilities:

• Deliver high quality support and operate as a safety net to customers of our SaaS product

• Communicate and respond to varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries

• Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer environment

• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions

• Empower customers to self-serve and help users navigate our on-demand success resources