Benefits:

• Competitive salaries and compensation packages

• Equity for all employees

• All the beer, snacks, and coffee you can imagine

• Team Happy Hours, birthday parties, and company fun days

Benefits:

• Competitive salaries and compensation packages

• Equity for all employees

• All the beer, snacks, and coffee you can imagine

• Team Happy Hours, birthday parties, and company fun days

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f?pvs=21). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Experience Requirements:

• 2+ years of experience in an EA, operations, or similar role, preferably in tech or SaaS.

• Demonstrated ability to manage multiple projects and priorities simultaneously.

• Proficiency in tools like MS Office, Google Workspace, and project management platforms.

• Strong written and verbal communication skills.

• Bachelor’s degree in a relevant field is preferred but not required

Responsibilities:

• Manage and coordinate the executive team's schedules, appointments, and meetings. Prioritize and schedule meetings, ensuring optimal use of executives' time.

• Dive deep into learning new tools, technologies, and best practices to drive automation and process improvements.

• Collaborate with clients, vendors, and internal teams to identify needs, propose solutions, and manage relationships.

• Draft, proofread, and edit emails, memos, reports, and other documents as needed.

• Analyze and optimize workflows to improve team efficiency and effectiveness. Act as a problem-solver and resourceful partner for cross-functional teams. Ensure timely and effective communication, documentation, and reporting. Data and Document Management: Maintain and organize confidential information and documents, Create and manage executive-level reports and presentations

Benefits:

• Clock In From Home

• Enjoy Work/Life Balance

• Invest In Your Health & Wealth

• Get Paid For Your Hard Work

• A Team That Values You

Education Requirements:

• High school diploma or equivalent required

• Associate’s degree in office administration or related field preferred

Experience Requirements:

• At least 4 years of administrative/clerical experience supporting executive leadership and board of directors required

Other Requirements:

• Must be located in Columbus, Ohio.

• Must be able to meet with COO in person at least once a week.

• Light travel to quarterly meeting when not held in Columbus, Ohio

Responsibilities:

• Manage and prioritize complex calendars for the CEO and COO, including scheduling meetings, appointments, and travel arrangements.

• Handle correspondence, phone calls, and emails on behalf of the CEO and COO, ensuring prompt responses and appropriate delegation.

• Prepare agendas, materials, and notes for executive meetings; follow up on action items post-meeting.

• Draft and edit presentations, reports, and other executive-level documents.

• Scan, save, and organize files and documents. Including all company mail.

Benefits:

• Medical Insurance

• Annual Salary Review

• Days Off

• Teambuilding and Corporate Events

• Flexible Working Schedule

Experience Requirements:

• Proven customer support experience in the tech industry

• Excellent written and verbal knowledge of English

Other Requirements:

• The flexibility to work according to US hours

• Excellent problem-solving skills

• A positive attitude and the ability to build relationships with clients

Responsibilities:

• Respond to customer queries via email and chat

• Provide detailed information about the products

• Listen to customer issues and provide adequate solutions

• Keep the record of customers and follow-up with them on a timely basis for a better customer experience

• Maintain a good relationship between customers and the company

Benefits:

• High-Growth, High-Performance Environment

• Leadership and Ownership

• Hands-On Impact & Strategic Influence

• Global Team & Flexibility

• Culture of Excellence and Innovation

Experience Requirements:

• 7+ years' experience

Responsibilities:

• Build & Scale the People Operations Function

• End-to-End Talent Strategy

• Hands-On Execution & Strategic Planning

• Performance Management & Development

• Shape Organizational Culture & Employee Engagement

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Stock options/Equity plan

• MacBook & equipment

• Hybrid & remote work

• Conferences & events attendance

• Book allowance

Benefits:

• Stock options/Equity plan

• MacBook & equipment

• Hybrid & remote work

• Conferences & events attendance

• Book allowance

Benefits:

• Competitive Compensation

• Stocks

• International Exposure

• Diversity and Inclusion

• One-of-a-kind office space

Benefits:

• 401K

• Transportation Benefits

• Health Benefits

• mabl Kudos

• Team Outings

Experience Requirements:

• 1+ years experience as a Customer Success Manager, Account Executive, or Project Manager at a B2B SaaS company

Other Requirements:

• A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment

• Ability to support a high volume 1:many book of business

• Excellent written and verbal communications

• Motivated and strategic in finding expansion opportunities within accounts

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Self-learner and self-starter, able to become a product expert and customer advocate, and passionate about learning new technologies

• Bonus if you have an understanding of the software development lifecycle, specifically within Quality Assurance

• Experience with Gainsight a plus

Responsibilities:

• Account Management

• Digital Engagement

• Customer Onboarding and Ongoing Support

Experience Requirements:

• 2–3 years of experience as a Customer Success Manager in a B2B SaaS company

Other Requirements:

• Proven track record of meeting contract renewal targets

• Excellent written and verbal communication skills

• Experience with technologies such as CSS and HTML

• Motivation and strategic thinking in identifying upsell opportunities

• Analytical skills for identifying trends and opportunities using data

• Passionate about learning and working in a startup environment

• Proficient in English communication

Responsibilities:

• Support mabl users and ensure they achieve their objectives

• Provide training and best practices on the mabl platform

• Maintain consistent communication with customers and key stakeholders on usage methods and effect measurement

• Lead business reviews with enterprise clients

• Manage contract renewal processes effectively

Experience Requirements:

• At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role

Other Requirements:

• Initiative and drive of a self-starter with the collaborative spirit of a team player

• Experience working with front-end web technologies and APIs

• Strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition

• Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs

• Professional experience with test automation and/or DevOps tools is a major plus

• Some project management experience

• You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value

• You are an effective communicator; we are a small team, and you will impact every aspect of our company

• Are generally available to work collaboratively with an East Coast team from late morning to mid afternoon

Responsibilities:

• Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor

• Guide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform

• Facilitate successful outcomes of their business and technical objectives through usage of mabl

• Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem

• Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement

Experience Requirements:

• 3+ years of experience

Other Requirements:

• Knowledge of QA/Automation testing

• Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus

• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools

• Knowledge of ticketing systems such as Salesforce and Jira

• Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)

• Customer-centric attitude, with strong communication skills and technical acumen

• Deep passion for representing customers needs in product planning and design processes

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Interest in learning good test automation practices and patterns

Responsibilities:

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues

• Take ownership of customer issues reported and seeing problems through to resolution

• Create and evolve support and customer success processes, tools, and technologies

• Work cross functionally with other teams at mabl to improve the customer experience

Experience Requirements:

• 3+ years of experience

Other Requirements:

• Knowledge of QA/Automation testing

• Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus

• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools

• Knowledge of ticketing systems such as Salesforce and Jira

• Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)

• Customer-centric attitude, with strong communication skills and technical acumen

• Deep passion for representing customers needs in product planning and design processes

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Interest in learning good test automation practices and patterns

Responsibilities:

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues

• Take ownership of customer issues reported and seeing problems through to resolution

• Create and evolve support and customer success processes, tools, and technologies

• Work cross functionally with other teams at mabl to improve the customer experience