AI Jobs

Experience Requirements:

• Strong in growth, product, support, or ops

Experience Requirements:

• Led Customer Success or CS Operations in a B2B SaaS environment

• Owned CS metrics, OKRs, and reporting

• Experience with service-day / consulting / professional services models

• Proven people leadership and performance management experience

Other Requirements:

• Strong operational background: capacity planning, process design, reporting

• Comfortable owning accountability without owning revenue

• Data-driven and outcome-focused

Responsibilities:

• Define, own, and report on CS input metrics (CSAT, LCP, etc.)

• Own and continuously improve Fliplet’s CS methodology and playbooks

• Own end-to-end delivery of Service Day work

• Lead, coach, and performance-manage the CS team

• Own CS capacity forecasting and planning

Benefits:

• 20 days annual holiday plus 8 bank holidays

• Annual budget for professional development

• £1,000 annual budget for health, wellness & equipment

• Fundraising budget to support charity

• Share options scheme eligibility

Experience Requirements:

• 2-3+ years of professional experience in a similar role

• SaaS experience is highly beneficial

Other Requirements:

• Technical proficiency in web programming languages (HTML/CSS)

• Proficiency in HubSpot CRM

• Experience using AI to accelerate delivery of CS work

• Exceptional project management and organizational skills

Responsibilities:

• Manage multiple customer projects ensuring timely delivery

• Gather requirements and draft accurate service estimates

• Develop detailed project plans with timelines and deliverables

• Build prototypes using Fliplet Studio

• Establish a clear Onboarding Project Plan for new customers

Benefits:

• Competitive pay package

• 100% employer-covered premium medical, dental, and vision insurance

• 401(k) plan

• Free lunches in the office

Education Requirements:

• Bachelor’s degree or higher

• Background in Computer Science, Communications, or Electrical Engineering (plus)

Experience Requirements:

• 2+ years of experience in partnerships, business development, or commercial sourcing

Other Requirements:

• Bilingual communication skills in English and Mandarin

• Experience in data centers, cloud computing, or AI infrastructure preferred

• Industry certifications such as CPSM or PMP are a plus

• Willingness to travel internationally

Responsibilities:

• Develop and execute commercial sourcing and partnership plans for GPU compute

• Identify and build relationships with cloud providers and hardware vendors

• Lead commercial negotiations and contract performance management

• Manage cost, delivery, and operational risk across partnerships

• Coordinate internal and external stakeholders for resource onboarding

Benefits:

• Best in class health and medical benefits

• Profit-Sharing Plan

• Staycation

• Open Door Policy

• Zen-like Workspace

Experience Requirements:

• 8 years of experience in customer support within a B2B SaaS company

• 3+ years of experience managing or leading a customer support team

Other Requirements:

• Excellent written and verbal English communication skills

• Hands-on experience handling customer support via emails, chats, and calls

• Strong working knowledge of support systems such as HelpScout, Zendesk, and similar platforms

• Ability to work independently and manage teams during the night shift

Responsibilities:

• Ensure consistent, high-quality customer support across email, chat, and voice channels

• Act as an escalation point for complex customer issues and ensure timely resolution

• Monitor team performance, KPIs, SLAs, CSAT, and quality metrics

• Develop, document and improve support processes, workflows, and knowledge base

• Collaborate with Product, Engineering, and other internal teams to resolve issues

Education Requirements:

• National Senior Certificate

• Trade Tested Toolmaker or Millwright

• Completed 4 year apprenticeship

Experience Requirements:

• Minimum 7 years post Apprenticeship experience

• Automotive/Heavy Engineering experience

• Supervisory experience

Other Requirements:

• PLC and project management experience

• Preferable from the Automotive industry

Responsibilities:

• Maintenance Management and diagnosing equipment problems

• Compile and supervise the Preventive Maintenance Programme

• Supervise the carrying out of breakdown repairs

• Manage implementation of Engineering Projects

• Identify areas for improvement and implement interventions

Benefits:

• Wide range of benefits

• Investments in people

• Talent Network access

Responsibilities:

• Serve public sector

• Innovate within the Tyler family

• Support overall wellness of family members

Benefits:

• Wide range of benefits

• Wellness support

• Talent Network access

Responsibilities:

• Participate in professional services leadership

• Innovate within the global council

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts

• Paid parental leave

Experience Requirements:

• at least 2 years of customer service experience

Other Requirements:

• Authorized to work in the United States

• Post-offer criminal background check and agency suitability clearance

• Experience in eDiscovery (plus)

Responsibilities:

• Answering client questions via phone and email

• Teaching product functionality

• Troubleshooting technical issues

• Solving complex client tickets

• Developing a strong relationship with the Product and Engineering teams

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts

• Paid parental leave

Experience Requirements:

• at least 8 years of experience leading Customer Success or post-sales teams

Other Requirements:

• Authorized to work in the United States

• Flexibility to travel to spend time with customers

Responsibilities:

• Build, coach and manage a team of 7

• Develop a Customer Success roadmap

• Create long-lasting, deep and strategic relationships with customers

• Identify and track customer metrics (NDR, NCR, CSQLs)

• Collaborate cross-functionally to drive customer experience

Benefits:

• paid time off

• medical

• dental

• 401k

• vision

Education Requirements:

• Bachelor's degree or equivalent experience

Experience Requirements:

• 1+ years of experience in a customer-facing role

• Experience in a fast-paced, technology-driven environment

Other Requirements:

• Exceptional verbal and written communication skills

• Ability to establish trust with customers through competence and rapport

• Strong analytical skills with comfort interpreting data insights

• Detail-oriented with excellent organizational skills

• Highly curious, eager to learn, and adaptable

Responsibilities:

• Lead onboarding efforts and provide tailored web portal configurations

• Conduct regular account reviews to identify growth opportunities

• Gather customer feedback to collaborate with technical teams

• Design and implement new processes to enhance team efficiency

• Monitor customer support tickets to guarantee satisfaction

Education Requirements:

• Bachelor’s degree is required

• Master’s degree in Engineering, Computer Science, or Business preferred

Experience Requirements:

• 10+ years of progressive leadership experience

• Proven track record of leading multi-service or AI-driven initiatives

• Experience at a technology, AI, or hyper-growth company

• Management consulting experience at a top-tier firm preferred

Other Requirements:

• Exceptional strategic thinking and problem-solving skills

• Willingness to travel

• World-class individual contributor

• Excellent organization skills

Responsibilities:

• Own vision, strategy, and execution for AI Services

• Define organizational structure and leadership model

• Provide hands-on operational leadership

• Establish scalable AI Services processes and systems

• Partner cross-functionally with Product, Engineering, and Marketing

Education Requirements:

• Bachelor’s degree is required

• Master’s degree in Engineering or Business preferred

Experience Requirements:

• 10+ years driving and managing a business

• 3+ years managing a business with P&L ownership

• Experience in professional services organization

• Success in building and launching a new business from scratch

Other Requirements:

• Entrepreneurial spirit

• Excellent written and oral communication skills

• World-class individual contributor

Responsibilities:

• Single accountable owner for the business P&L

• Analyze market and industry opportunities

• Build and test new offerings with clients

• Establish robust analytics and feedback loops

• Work cross-functionally with Marketing, Legal, and Sales

Education Requirements:

• Bachelor’s degree is required

• Master’s degree in Engineering or Business preferred

Experience Requirements:

• 10+ years driving and managing a business

• 3+ years managing a business with P&L ownership

• Experience in professional services organization

• Success in building and launching a new business from scratch

Other Requirements:

• Entrepreneurial spirit

• Strong commercial acumen

• World-class individual contributor

Responsibilities:

• End-to-end owner of a new, high-impact business line

• Single accountable owner for the business P&L

• Build and test new offerings with clients

• Analyze market and industry opportunities

• Optimize supply and demand for the business

Benefits:

• Health

• dental

• vision

• competitive compensation

Responsibilities:

• Bridge between customers and product team, driving operational excellence

Benefits:

• Health

• dental

• vision

• competitive compensation

Responsibilities:

• Support our executive team and keep operations running smoothly

Experience Requirements:

• 4+ years of professional experience with Python or Node.js focused on automation

• Experience building command-line tools

• Strong understanding of REST APIs, webhooks, and authentication

• Expert-level SQL (PostgreSQL/MySQL)

Other Requirements:

• Automation Mindset

• Strong Git usage

Responsibilities:

• Design, develop, and maintain scripts and CLI tools to automate internal tasks

• Build and maintain internal tools or glue code integrating systems like Jira and Slack

• Write and execute complex SQL queries for debugging and safe bulk operations

• Investigate issues reported by internal teams and provide scripted long-term solutions

• Create scripts that run reliably from the project root using env-based configuration

Benefits:

• Competitive package

• Mentoring and real career moves

• Monthly socials and cultural celebrations

• Personal passion grant

• Hybrid work and fitness perks

Education Requirements:

• Qualifications in Health, Disability, Aged or Community Care

Experience Requirements:

• Experience in disability, aged, or community care

• NDIS knowledge (bonus)

Other Requirements:

• Communication skills

• The grit to juggle competing priorities

Responsibilities:

• Manage coordination of services, support workers and client outcomes

• Ensure client requests and bookings are completed correctly

• Own rosters balancing SCHADS compliance with client budgets

• Handle complaints and incidents with calm confidence

• Maintain communication with clients, families, and workers

Benefits:

• Competitive pay

• health insurance

• daily breakfast

• weekday lunches

• Friday team lunch

Experience Requirements:

• 3–5 years of experience in front office, office admin, or facilities support.

Other Requirements:

• Good communication skills (English, Kannada & Hindi preferred)

• Basic knowledge of MS Office / Google Workspace (Excel, Docs, Gmail)

• A people-friendly, proactive, and reliable personality

• Experience in a startup or tech company is a plus

Responsibilities:

• Welcome visitors, guests, and employees with a friendly and professional attitude

• Handle incoming calls, emails, courier and meeting room bookings

• Support daily office needs such as stationery, pantry, and other supplies

• Coordinate with housekeeping, security, and facility teams for upkeep

• Manage vendor coordination for regular office services

Experience Requirements:

• 5–8 years of experience in IT Support / IT Operations / IT Engineering

Other Requirements:

• Hands-on experience with Jamf Pro, Intune, or Workspace One

• Experience with Okta, Azure AD, or Google Workspace

• Knowledge of Ticketing systems (ServiceNow, Jira)

• Good understanding of ITIL concepts

• Experience supporting employees in a SaaS environment

Responsibilities:

• Act as primary point of contact for L1–L2 IT support issues

• Manage Mac and Windows devices via MDM tools

• Administer identity platforms and manage user access (IAM)

• Administer SaaS tools such as Slack, Atlassian, and Salesforce

• Support IT security initiatives and endpoint security