AI Jobs

Experience Requirements:

• 5+ years in IT support

• Proven people management experience

Other Requirements:

• Hands-on experience with Windows, macOS, and SaaS platforms

• Experience with IT procurement and vendor management

• Expertise in Okta/Azure AD and Jira

Responsibilities:

• Lead and mentor IT support engineers globally

• Serve as the primary escalation point for Tier-2 issues

• Define and track IT support KPIs

• Oversee global desktop and application support

• Manage IT procurement and vendor relationships via NetSuite

Experience Requirements:

• 10+ years of hands-on Salesforce delivery experience (mandatory)

• Proven track record delivering Salesforce projects with high customer satisfaction

• Experience working in onshore–offshore delivery models

• Preference for candidates who have grown from techno-functional consultant roles into engagement managers

Other Requirements:

• Entrepreneurial mindset

• Passion for building delivery excellence

• Comfort working hands-on across multiple projects

• Builder's mindset

Responsibilities:

• Partner with engagement and delivery teams to ensure successful project outcomes

• Design, document, and continuously improve a robust delivery-execution framework

• Coach and mentor Salesforce project managers, business analysts, and technical leads

• Introduce practical uses of AI and automation to improve Salesforce delivery efficiency

• Own and enforce structured handoffs between NA and India delivery teams

Education Requirements:

• Associate’s degree or higher preferred (or equivalent relevant experience)

Experience Requirements:

• Minimum of 2 years of experience in purchasing, inventory management, or a related field

Other Requirements:

• Strong organizational and communication skills

• Proficiency with Microsoft Office and other basic computer tools (e.g., Excel, Google Sheets)

• Must be legally authorized to work in the United States

• Background check required

• Bilingual proficiency in Korean and English preferred

Responsibilities:

• Place purchase orders to ensure smooth operations of the online store

• Monitor inventory levels and maintain optimal stock availability

• Implement cost-saving initiatives to improve purchasing efficiency

• Communicate effectively with vendors and internal teams

• Prepare and maintain purchasing and inventory reports

Benefits:

• Employer-paid licensing

• Multi-state and multi-market experience

Experience Requirements:

• 1-2+ years of hands-on real estate experience

• Direct experience working with the MLS

• Experience with Google Workspace and Microsoft Office

• Experience managing dozens of listings simultaneously

Other Requirements:

• Only accepting applicants from: AZ, FL, TX

• Resourceful and self-directed

Responsibilities:

• Manage 50+ listings per month

• Draft, review, and maintain MLS listings and documentation

• Order, schedule, and coordinate 3rd party service vendors

• Support real estate pricing specialists in developing asset prices

• Collaborate cross-functionally to resolve issues and keep listings moving

Benefits:

• Continual training

• Potential opportunities for growth

Education Requirements:

• Graduate from an accredited real estate or similar degree program

Experience Requirements:

• Minimum of 1-2 years of experience as a transaction coordinator or escrow officer

• Experience with Google Workspace and Microsoft Office

• Experienced with listing services/MLS

Other Requirements:

• License in Arizona, Florida, Georgia, or Texas (plus)

• Tech-savvy and comfortable in a tech-forward work environment

Responsibilities:

• Monitor multiple closings at various stages of the transaction life cycle

• Perform administrative tasks and transactional duties associated with real estate closing

• Review and approve due diligence and closing documents

• Review HOA documents and bylaws for conflicts

• Assist with resolution of issues identified during due diligence and closing

Experience Requirements:

• 5+ Years in Residential Construction

• Experience in scheduling, field supervision, and production

• Proven ability to manage 30+ active work orders simultaneously

Other Requirements:

• Construction fluency in flooring, paint, drywall, and MEP trades

• Bid leveling expertise

• Proficiency with PM software like Monday.com, Asana, or Procore

Responsibilities:

• Review and validate scopes of work from construction partners

• Oversee daily dispatch of home field agents and photographers

• Standardize inconsistent vendor quotes and negotiate pricing

• Lead recruitment and performance auditing of vendor network

• Audit work quality remotely using photo and video documentation

Responsibilities:

• Submit a general application for Talent Acquisition review

Benefits:

• Flexible, remote environment

• Unique culture that thrives on transparency, communication, and creativity

• Healthy work/life balance

• Trust and flexibility to attend to outside commitments

Experience Requirements:

• Organized, adaptive, and growth-oriented

• Effectively coordinate people and processes

Responsibilities:

• Support education, training, and product enablement initiatives

• Coordinate consulting services projects from initiation to completion

• Ensure projects are delivered on time, within budget, and aligned with objectives

• Event and resource coordination

• Operational support

Benefits:

• A fast-growing environment

• A truly international & multicultural team

• A structured onboarding journey

• Collaborative and caring environment

Experience Requirements:

• Experience in customer support within a SaaS environment

• Experience leading support teams

• Demonstrated ability to manage customer relationships and operational follow-up

• Comfortable working cross-functionally with Product, Tech, and Customer Success teams

Other Requirements:

• Fluent in English & French (C1 minimum required)

• Solid understanding of customer support operations in a SaaS environment

• Strong ticket analysis and troubleshooting capabilities

• Ability to interpret operational data and KPIs

• Familiarity with ticketing tools and documentation systems

Responsibilities:

• Handle customer support requests on a regular basis

• Manage ticket prioritization to ensure timely responses and SLA compliance

• Manage the Care team on a day-to-day basis

• Coach and support team members through regular feedback and 1:1s

• Track and monitor key operational KPIs

Benefits:

• Competitive compensation with equity

• 100 percent covered health, dental, and vision with HSA

• 401k plan with match

• Remote-first with Open PTO

• Annual company retreats

Education Requirements:

• Bachelor’s degree required

• MBA a plus

Experience Requirements:

• 10+ years in B2B SaaS with meaningful enterprise customer ownership

• Proven commercial ownership of renewals and expansions

• Track record building and leading Customer Success organizations at growth-stage companies

• Strong executive presence and ability to translate usage into ROI narratives

• Operational excellence in building playbooks and accountability systems

Other Requirements:

• Bias to action, ownership, and clear metrics

• Comfort with ambiguity and fast iteration

• Team-first, candid communication, and high standards

• Player-coach mindset

Responsibilities:

• Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)

• Own renewal strategy and execution end to end

• Serve as executive sponsor on most strategic accounts

• Lead the Customer Success organization across Delivery and Growth lanes

• Build a disciplined feedback loop from enterprise customers into Product and GTM

Education Requirements:

• Bachelor’s degree in Business, Finance, Technology or related field

• Master’s degree in Business, Finance, or related field preferred

Experience Requirements:

• 20+ years of experience in customer success, contact centers, or B2B technology

• 10+ years of experience leading large, high-performance teams

• Proven success managing relationships with Fortune 500 brands

• Track record of driving measurable improvements in CS KPIs

• Executive leadership experience in a SaaS company preferred

Other Requirements:

• Ability to travel domestically

• Ability to communicate complex software concepts to enterprise-level executives

• Familiarity with contact center technologies or CCaaS

Responsibilities:

• Define and execute regional vision for Customer Success and Services

• Monitor and enhance KPIs including NPS, CSAT, and Solution Adoption

• Serve as executive sponsor and trusted advisor to C-level stakeholders

• Partner with Sales, Product, and R&D teams for seamless customer experiences

• Oversee renewal practices to align with revenue growth targets

Benefits:

• Competitive Compensation salary and benefits package

• Fully remote work with flexible hours

• Comprehensive health, dental, and vision insurance

• Generous PTO and paid holidays

• Equity Options

Experience Requirements:

• 7+ years in Customer Success at a SaaS company

• Proven success leading the $25M to $100M+ ARR journey

• Experience running CS for high-volume transactional businesses

• Multi-product expansion growth experience (upsell/cross-sell)

• Experience using AI, automation, and data to make CS proactive

Other Requirements:

• Strategic and hands-on mindset

• Proven collaborator with Product and Marketing

• Urgency, accountability, and collaborative competition

Responsibilities:

• Design and implement scalable playbooks from onboarding to expansion

• Scale low-touch/tech-touch models for mass segments

• Lead upsell/cross-sell plays for multi-product growth

• Embed AI tools to spot risks early and personalize at scale

• Measure business performance and forecast NRR with precision

Benefits:

• Competitive compensation and equity participation

• Flexible, innovative, and highly collaborative environment

Experience Requirements:

• Minimum of 10 years of customer success experience

• 5+ years operating at the VP level leading and scaling CS teams

• VP-level experience in SaaS, subscription-based environments

• Strong track record of driving high renewal and retention rates

• Experience supporting large enterprise customers with complex solutions

Other Requirements:

• Entrepreneurial mindset

• Ability to rapidly develop deep product expertise

• Willingness to lead from the front and operate hands-on

Responsibilities:

• Build, lead, and scale a global Customer Success organization

• Develop strategies to deliver incremental professional services revenue

• Align CS strategy with customer satisfaction and value creation goals

• Drive operational excellence through standardized CS processes

• Act as executive sponsor with major customers and strategic partners

Benefits:

• Competitive base salary with uncapped commission potential

• Equity options

• Comprehensive health, dental, and vision insurance

• 401(k) with company match

• Generous PTO policy and fully remote work

Experience Requirements:

• 15+ years of formal CS experience

• 5+ years experience in a manager, coach or leadership capacity

• Proven track record of high NRR and GRR

• Experience as an early CS hire or first non-founder CS hire at a startup

• Strong experience getting adoption using a consultation-first approach

Other Requirements:

• Roll up your sleeves attitude

• High energy and resilience

• Passion for learning technologies

• Experience with complex, regulated sectors like Life Sciences

Responsibilities:

• Scale the CS function including team buildout and integration management

• Recruit, hire, onboard and coach new CSMs and SEs

• Help build out an agentic-first CS motion

• Influence the product roadmap based on customer insights

• Develop strategic plans to onboard key accounts in regulated sectors

Benefits:

• Flexible workplace model (Remote or Hybrid-remote options)

• On-Target Earnings total rewards philosophy

Experience Requirements:

• 15+ years of experience in Customer Success or SaaS leadership

• 10+ years leading global teams and leaders of leaders

• Demonstrated ability to scale organizations across multiple regions (AMER/EMEA)

• Experience supporting enterprise customers with API-driven products

• Strong executive communication and relationship-building skills

Other Requirements:

• Grit, Trust, Candor, Care, and Humility values

• Fluency in English

• Deep operational expertise in forecasting and KPI design

Responsibilities:

• Lead global CSM organization vision and strategy across AMER, EMEA, APAC

• Accountable for global retention, Net Revenue Retention (NRR), and health

• Act as executive sponsor for top strategic global customers

• Define global programs driving customer maturity and product adoption

• Analyze churn and renewal trends to refine global strategy

Benefits:

• Full healthcare benefits (medical, dental, vision)

• Supplemental benefits (STD, LTD, HSA, 401k)

• Responsible Time Off (PTO) + Holiday Pay

• Competitive Compensation + Bonus

Education Requirements:

• Bachelor’s degree in Business, Management, or related field required

• Master’s degree preferred

Experience Requirements:

• 10+ years of experience in Customer Experience or Customer Success

• 5+ years in people management

• Experience implementing AI to improve customer experience and scale

• Experience building and operationalizing Support and Success functions

• Proficiency with Zendesk and ChurnZero preferred

Other Requirements:

• Builder-operator mindset

• Willingness to roll up sleeves to get critical work done

• Acceptable Background and References Required

Responsibilities:

• Own execution and outcomes for Support, CS Management, and CX

• Define segmented customer experience strategy (Enterprise/Mid-market/SMB)

• Design AI-enabled capabilities like chat and workflow optimization

• Own customer enablement and health strategy including usage monitoring

• Establish KPIs, dashboards, and reporting for team performance visibility

Benefits:

• 401(k) plan and stock options

• Competitive health insurance and mental health options

• Paid time off and parental leave

• Access to best-in-class development programs

• Annual discretionary bonus

Education Requirements:

• Bachelor’s Degree or equivalent related work experience

Experience Requirements:

• 10+ years of management and operations experience

• 5+ years leading/growing teams in Customer Success or Professional Services

• 8+ years experience in small account management

• 3+ years designing/operating pooled or tech-touch models

• Proficiency with Gainsight, Salesforce, and Tableau

Other Requirements:

• Simple, Scalable, Standardized mindset

• Radical ownership mindset

• High emotional intelligence for stakeholder interaction

• Background check required

Responsibilities:

• Build and lead cross-functional regional teams including DSMs and CSMs

• Set Digital Success strategy for high-volume portfolios

• Oversee the entire small contract post-sales lifecycle

• Drive regional revenue growth and high renewal rates

• Manage financial resources, forecasting, and budget allocation

Benefits:

• Salary and benefits reflecting impact

• Parental Leave

• Flexible Work Environment

• Home Office Setup support

• Professional Development training and learning sessions

Education Requirements:

• Bachelor’s or Advanced Degree preferred in Business, IT, Purchasing, or Finance

Experience Requirements:

• Relevant experience in Procurement or Procurement transformation

• Experience working with large Fortune 500 companies

• Knowledge of Purchasing systems (Ariba, Coupa, SAP, etc.)

• Experience with Customer Relationship Management (CRM) software

• Track record thriving in a high growth startup

Other Requirements:

• Business fluent in a second language is a plus

• Stickler for details

• Obsessive Customer Focus

Responsibilities:

• Oversee launch of new clients including strategic positioning and training

• Perform data analytics and monitor KPIs to drive usage and revenue

• Conduct Business Reviews with Clients and executive sponsors

• Identify product enhancements and client expansion opportunities

• Create policies and procedures to optimize customer experience

Benefits:

• 100% remote and global

• Flexible work hours and asynchronous work

• Home office setup stipend

• Access to leading-edge tools and technology

• Company culture events like coffee chats and happy hours

Experience Requirements:

• Minimum of 15 years experience in customer success or account management

• 15+ years in a leadership role (VP, SVP, COO)

• Experience in SaaS and subscription-based business models

• Expertise in Salesforce and customer success tools

• Background in K-12, Nonprofits, or Health & Human Services

Other Requirements:

• Executive customer presence for high-stakes C-level conversations

• Experience in private equity-backed or high-growth SaaS preferred

• Customer empathy and advocacy

Responsibilities:

• Develop and execute customer success strategy for retention and expansion

• Lead and mentor a team of CSMs

• Own customer health metrics and identify growth opportunities

• Drive revenue expansion through upsells and cross-sells

• Collaborate cross-functionally with Sales, Product, and Support

Benefits:

• Hands-on Experience

• Learning & Development

• Mentorship

• Flexible Work

Education Requirements:

• Currently pursuing a degree in Business, Economics, Management, or a related field at BI Norwegian Business School.

Experience Requirements:

• Previous experience in starting a business, website, or other side hustle is highly preferred.

Other Requirements:

• Fluent in English, both written and spoken

• Proactive, organized, and hungry to learn

• Research Skills: Ability to gather, synthesize, and present data

• Interested in tech, design, gaming, or 3D is a plus

Responsibilities:

• Assist with market research, competitor analysis, and user insights

• Support operations and internal processes

• Help prepare pitch decks and investor materials

• Engage with users and analytics to gather feedback

• Set up and improve email marketing