Benefits:

• Flexibility to work anywhere in Mexico

• Flexible Vacation Policy

• Orum Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays)

• 100% coverage for employees and dependents for healthcare, dental, and vision insurance plans

• Parental leave

Experience Requirements:

• 2+ years of experience in Technical Support

Responsibilities:

• Efficiently operate a high-volume, multi-channel ticket queue, handling complex cases that may take a month or more to resolve.

• Serve as an escalation point for intricate support requests, troubleshooting complex integrations and sophisticated software setups.

• Build cross-functional relationships and apply advanced time management skills to achieve Key Performance Indicators.

• Provide holistic solutions to fully resolve support requests, anticipating downstream impacts for seamless, world-class customer support.

• Master Orum’s product suite and its integrated technologies, becoming a go-to resource for both customers and internal teams.

Education Requirements:

• Proven experience in transcription, preferably in a technical or data-driven environment

Other Requirements:

• Excellent listening skills and a keen eye for detail

• Fast and accurate typing skills

• Proficiency in English

• Familiarity with transcription software and tools

• Ability to meet deadlines and manage time effectively

• Willingness to adapt to new transcription guidelines and procedures

Responsibilities:

• Transcription

• Editing and Proofreading

• Data Management

• Quality Assurance

• Collaboration

Benefits:

• Competitive Salary

• Professional Development

• Supportive Environment

• Health and Wellness

• Flexible Working

Education Requirements:

• Bachelor's degree in Business Administration, Data Science, Computer Science, or a related field

Experience Requirements:

• Proven experience as a Business Analyst, preferably in the AI or data analytics industry

Other Requirements:

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Proficiency in data analysis tools and software (e.g., Excel, SQL, Python)

• Ability to manage multiple projects and meet deadlines

• Attention to detail and commitment to quality

Responsibilities:

• Requirements Gathering and Analysis

• Project Management

• Data Analysis and Reporting

• Client Communication

• Continuous Improvement

Benefits:

• Hands-on experience in a dynamic and innovative AI company

• Opportunity to work with industry experts and gain valuable insights into AI and machine learning

• Professional development and learning opportunities

• A collaborative and inclusive work environment

• Potential for full-time employment upon successful completion of the internship

Education Requirements:

• Currently pursuing or recently completed a degree in Human Resources, Education, Psychology, or a related field

Other Requirements:

• Strong interest in AI, machine learning, and data science

• Excellent communication and interpersonal skills

• Proficiency in MS Office Suite (Word, Excel, PowerPoint)

• Ability to work independently and as part of a team

• Strong organizational skills and attention to detail

Responsibilities:

• Assist in the design, development, and delivery of training programs and materials

• Collaborate with various departments to identify training needs and develop appropriate solutions

• Support the creation of e-learning modules, workshops, and seminars

• Participate in the evaluation and assessment of training programs to ensure effectiveness

• Help manage and maintain the training database and records

Benefits:

• Competitive Salary

• Professional Development

• Supportive Environment

• Health and Wellness

• Flexible Working

Education Requirements:

• High school diploma or equivalent

Experience Requirements:

• Proven experience as an office assistant, administrative assistant, or in another relevant administrative role

Other Requirements:

• Proficiency in MS Office (MS Excel and MS Word, in particular)

• Excellent time management skills and ability to prioritize tasks

• Attention to detail and problem-solving skills

• Excellent written and verbal communication skills

• Strong organizational and planning skills

Responsibilities:

• Administrative Support

• Office Organization and Efficiency

• Communication and Coordination

• Data Entry and Record Keeping

• Assistance to Management

Benefits:

• Competitive Salary

• Professional Development

• Supportive Environment

• Health and Wellness

• Flexible Working

Education Requirements:

• Bachelor’s degree in Business Administration, Project Management, or a related field

Experience Requirements:

• Prior experience in project administration or a related role is preferred

Other Requirements:

• Proficiency in project management tools and software

• Excellent written and verbal communication skills

• Strong organizational and multitasking abilities, with attention to detail

Responsibilities:

• Project Coordination

• Progress Monitoring

• Documentation Management

• Client Communication

• Administrative Support

Experience Requirements:

• 5+ years of experience in a Customer Success or Account Manager role

• Customer/Shopper Insights, Category Management, Analytics experience in a CPG or Retailer preferred

• Experience working in a fast-growing startup and technology environment, specifically in B2B SaaS data/analytics and CPG

• Proven track record of being able to successfully onboard and support customers with new data sets, platforms, or technologies

• Demonstrated ability to build lasting relationships, deliver high customer satisfaction, and build loyalty based on mutual value creation

Other Requirements:

• Strong presentation skills, experience preparing for in person presentations often with multiple stakeholders

• Empathy to truly understand customer problems and needs and work internally and externally to address customer needs

• Curiosity, creativity, patience, and an entrepreneurial mindset are critical to success in this role.

• High accountability, integrity, and attention to detail

• Excellent verbal and written communication skills

• Familiarity with common CPG and Retail industry data sets - NielsenIQ, Circana, Luminate, 84.51, Numerator, Mintel, etc

Responsibilities:

• Build strategic relationships with CPG and Retail companies

• Lead post-sale and sustain engagements with clients and ensure they derive as much value as possible from our technology and capabilities

• Proactively identify and solve client problems, and identify new opportunities where Harmonya can address with our clients

• Serve as a trusted partner to clients externally and be your client’s advocate internally to help us achieve our goal of developing long lasting and collaborative relationships

• Collaborate with our network of partners to provide the best possible experience to our clients as they onboard and operationalize our capabilities

Education Requirements:

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred

Experience Requirements:

• 7+ years of experience in customer success, account management, or a related field within the SaaS industry

Other Requirements:

• Proven track record of leading a customer success team

• Strong understanding of AI and SaaS product ecosystems

• Excellent communication and interpersonal skills

• Analytical mindset

Responsibilities:

• Develop and execute a customer success strategy

• Lead, mentor, and grow the Customer Success team

• Foster strong relationships with customers

• Implement best practices for customer onboarding

• Monitor customer health metrics

Education Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field

Experience Requirements:

• 5+ years of experience in administrative management

Other Requirements:

• Strong organizational and multitasking skills

• Excellent communication and interpersonal abilities

• Proficiency with office management software and tools

• Experience in a tech or AI company (a plus)

Responsibilities:

• Oversee and manage the day-to-day administrative operations

• Organize office procedures

• Manage administrative staff

• Ensure efficient and effective administrative support

Benefits:

• Flexible, parent-friendly culture

• Beautiful office

• Casa Granola (Majorca team house)

• Private health insurance

• Above-market compensation

Experience Requirements:

• 3-7 years of relevant customer support experience

Other Requirements:

• Strong problem-solving skills

• Technical proficiency

• Experience with support ticketing systems and knowledge base management

• Experience with QA processes

Responsibilities:

• Deliver technical and product support

• Develop support processes and documentation

• Drive self-resolution

• Maintain help centre

• Collaborate with product and engineering teams

Benefits:

• Competitive salary based on location and experience

• 30 holidays

• Allowance for office equipment

• Global travel allowance for company meetups (travel on company’s budget)

• Hardware allowance

Experience Requirements:

• 2-8 years experience in customer support related roles

Other Requirements:

• strong communicator in English

• has worked for a product driven software company

• Startup or scaleup experience preferable

Responsibilities:

• Providing customer support through Intercom

• Sharing customer feedback with the product team

• Writing help articles

• Maintaining and improving help articles

• Structuring and improving the customer support function

Benefits:

• Competitive salary based on location and experience

• Employee shares options (details provided in application process)

• 30 holidays

• Allowance for office equipment

• Global travel allowance for company meetups (travel on company’s budget)

Experience Requirements:

• 2-8 years experience in recruitment, product or customer success related role

Other Requirements:

• you love interaction with customers

• you love to solve problems

• you have a structured mind but you're not in love with structure

• you have an understanding of the recruitment industry and you like to work with software

• English: speaking and writing fluently

• Startup or scaleup experience highly preferable

Responsibilities:

• Providing onboarding calls

• Delivering customer success support

• Suggesting better ways of delivering customer success services

• Help improve marketing processes that support the customer success function

• Cross- and upsell HeroHunt.ai products to customers

Experience Requirements:

• Must have worked a minimum of 3 years in a publishing company serving international publishers for Accessible PDF output with Accessible features

Other Requirements:

• Capable of analysis, creating workflow documents, and creating process metrics

• Should know about WCAG2.1/PDF/UA/ADA and Section 508 accessible compliance

• Should know about Axes PDF Quick Fix, Common Look Validator, and PAC3 to validate the Remediated PDF

• Should have experience creating searchable PDFs using Abby Fine Reader

• Should have PDF editing skills

Benefits:

• Learn and Grow - Working on the forefront of technology

• Open work environment - Challenge yourself and define your own focus

• Ownership of your work – Take responsibility for the full value chain

• Flexible working hours and remote work options (up to 50% of your time)

• Competitive Compensation

Education Requirements:

• Bachelor’s or master’s degree in a business-related field with a strong academic record

Experience Requirements:

• Experience in the mobility sector, management consulting, a technology company, or venture capital.

• Strong affinity for technology and innovation.

• Ability to work in a fast-paced and dynamic environment.

• Willingness to deep-dive into new challenges.

• Team-player with excellent communication skills.

Other Requirements:

• Proficiency in German is a plus but not required.

• Availability to commit to a minimum of 6 months.

Responsibilities:

• Business and go-to-market strategy development.

• Business Plan maintenance, refinement & scenario analysis.

• Financial accounting, stakeholder reporting, and customer relations handling.

• Coordination of internal and external company events, including trade fairs, customer demonstrations, and team events.

• Conception and realisation of marketing initiatives.Support with fundraising activities.

Benefits:

• Competitive compensation and career growth opportunities

• Be part of a fast-growing AI-focused startup

• Work closely with a passionate and driven team in a dynamic environment

• Reporting to the CEO

Education Requirements:

• Engineering graduate (B.Tech/B.E.)

Experience Requirements:

• Minimum of 2 years of experience in technical or product management roles post-graduation

Other Requirements:

• Software development experience would be a plus

• Prior startup experience is highly desirable

• Strong analytical skills with the ability to think critically and solve problems effectively

• Methodical and highly organized, with excellent attention to detail

• Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment

• Excellent verbal and written communication skills, with the ability to engage and collaborate with diverse teams

• Ensure that all deliverables meet the required quality standards and client expectations, adhering to best practices and project specifications

• Ability to prioritize tasks, manage deadlines effectively, and allocate resources efficiently to meet multiple project deadlines

• High energy, professional conduct, and a proactive approach to overcoming challenges

Responsibilities:

• Lead and manage technical projects from initiation through completion, ensuring timely delivery and quality

• Develop detailed project plans, defining milestones, timelines, and resource requirements

• Coordinate with cross-functional teams, ensuring smooth communication between engineering, product, and the client

• Monitor project progress, resolve roadblocks, and ensure all tasks are completed within budget and scope

• Identify risks early and develop mitigation strategies to avoid delays

Benefits:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• A fast-paced, vibrant and collaborative environment

• The chance to be a part of a pioneering company at the forefront of its industry

Education Requirements:

• Bachelors in any domain, preferred domain would be business administration, Literature, Economics, Psychology or Fine Arts

Experience Requirements:

• Proven experience of over a year as an Executive Assistant or similar role, preferably in a startup environment

Other Requirements:

• Excellent organizational and time-management skills

• Strong written and verbal communication skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant softwares

• Ability to work independently and collaboratively in a fast-paced environment

• High level of integrity and professionalism

• Exceptional attention to detail

• Interest/background in design/art would be added advantage

Responsibilities:

• Manage and prioritize the CEO’s calendar, including scheduling meetings, appointments, and follow ups

• Prepare and edit correspondence, communications, presentations, and other documents

• Organize and coordinate meetings, including preparing agendas, taking minutes, and following up on action items

• Assist in the planning and execution of special projects, including research, data analysis, and reporting

• Act as a liaison between the CEO and other departments, employees, clients, and external partners

Benefits:

• Innovative company culture

• Flexible work schedules

• Family paid leave

• Paid healthcare for employees

• 401k

Experience Requirements:

• 5+ years’ experience as a cyber underwriter/broker with a proven track record of growth

• Established network of broker and underwriting relationships

• Prior consulting or customer facing experience

Other Requirements:

• Passion for collaboration and the future of cyber insurance

• Deep knowledge of the cyber insurance markets across assigned territory

• Technical fluency in G-Suite

Responsibilities:

• Partner with the security teams to develop and execute client engagement strategies

• Demonstrate sound risk and pricing decision making, incorporating technology/security resources and traditional underwriting principles

• Maintain an updated understanding of the cyber insurance market landscape within the designated territory

• Implement business plans, ensuring growth that's both successful and sustainable

• Collaborate with the team to formulate and execute strategies, igniting growth for both primary and excess cyber business

Benefits:

• Innovative company culture

• Flexible work schedules

• Family paid leave

• Paid healthcare for employees

• 401k

Experience Requirements:

• 3-5 years of experience in customer success with a proven track record of driving customer satisfaction & retention

• Experience with cyber security preferred

Other Requirements:

• Excellent communication and interpersonal skills, with the ability to build rapport, influence others, and negotiate effectively

• Strong strategic thinking and problem-solving abilities, with a focus on driving business outcomes and delivering value to customers

• Proficiency in CRM software and other relevant tools for managing customer interactions

• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders simultaneously

• Passion for delivering exceptional customer experience and a commitment to continuous improvement and learning

Responsibilities:

• Proactively engage with customers to understand their goals, challenges, and feedback

• Develop and execute Customer Success strategies to maximize retention, expansion, and satisfaction among our client base

• Serve as the primary point of contact for assigned accounts, building trusted advisor relationships with key stakeholders

• Conduct regular business reviews with clients to review performance, identify opportunities , and align on goals and priorities

• Collaborate cross-functionally with Sales, Product, Underwriting, & Marketing to ensure a seamless customer experience and drive customer outcomes

Benefits:

• Innovative company culture

• Flexible work schedules

• Family paid leave

• Paid healthcare for employees

• 401k

Education Requirements:

• Bachelor's degree in computer science, information security, risk management, and an MBA

Experience Requirements:

• 7+ years of experience with cyber risk management principles and frameworks such as CMMC, GDPR, HIPAA, ISO 27001, NIST CSF, PCI DSS, etc.

• 2+ years of experience in a consultative or advisory role

Other Requirements:

• Strong communication and interpersonal skills to effectively collaborate with mid-level to C-suite stakeholders

• Ability to assess the impact of security vulnerabilities and weaknesses in a company’s networks and quickly recommend changes to processes and technologies to remediate

• Experience in conducting risk assessments and developing risk mitigation strategies

• Understanding of incident response procedures and best practices

• Excellent analytical and problem-solving skills

• Relevant professional certifications (e.g. CISSP, CISA, CISM, CRISC) are a plus

• Ability to work independently and manage multiple tasks in a fast-paced environment

• Strong attention to detail

• Ability to work in a self-directed environment that is highly collaborative and cross-functional

Responsibilities:

• Participate in customer engagements to translate security concepts into risk impact

• Create impactful experiences for key customer stakeholders which include mid-level through C-suite security, risk, and finance professionals

• Assess the impact of security vulnerabilities and weaknesses in a company’s networks and quickly recommend changes to processes and technologies to reduce customer cyber risk

• Own the technical solution response to the customer and help deliver a comprehensive Resilience solution response that leverages the Resilience SaaS portal and your expertise

• Present the solution proposal to the customer, demonstrate how it reduces the customer’s risk and the financial impact of that risk reduction, and how the solution is differentiated from the competition

Benefits:

• Competitive compensation package

• Ample opportunities for professional development

Experience Requirements:

• 1-2 years of management consulting, client services, or project management experience

Other Requirements:

• Experience in enterprise B2B SaaS is a plus

Responsibilities:

• Managing client engagements including pilots and rollouts

• Acting as a key point of contact for clients

• Answering questions

• Processing requests

• Tracking KPIs