Enterprise Customer Success Manager - Key Accounts
Benefits:
Equity included
Experience Requirements:
3-5+ years experience in Customer Success, Account Management, or Strategy roles
Experience working with large-scale DTC brands ($50M–$500M+ GMV)
Other Requirements:
Deep familiarity with e-commerce retention channels (Klaviyo, Postscript, Attentive, etc.)
AI-first operator
Analytical mindset
Excellent communication skills
Responsibilities:
Own a portfolio of our highest-value clients
Drive onboarding, implementation, and long-term success
Partner with clients to build efficient, AI-enhanced email strategies
Analyze performance and optimize for engagement and conversions
Educate clients on best practices and cutting-edge workflows
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