Benefits:

• Flexible Working

• Work from Anywhere

• Conoce Mexico

• Connection Budget

• Learning Budget - Study leave and an annual budget for you to put towards your learning and development.

Experience Requirements:

• Minimum of 2 years experience in a support or customer service role, or demonstrated customer service skills.

• Experience using help desk ticketing systems such as Zendesk, Intercom, Freshdesk, etc.

Responsibilities:

• Use Envato support channels to respond to customer matters as required and directed by Customer Success leadership.

• Use product and systems knowledge and customer service skills to troubleshoot and resolve enquiries and achieve outcomes in line with Envato values and business goals.

• Take action to solve problems and respond to high priority situations in a timely manner when needed.

Benefits:

• Flexible Working

• Work from Anywhere

• Conoce Mexico

• Connection Budget

• Learning Budget - Study leave and an annual budget for you to put towards your learning and development.

Experience Requirements:

• 5+ years of experience in IT security or cybersecurity engineering.

• Proficiency with SIEM tools (Sumo Logic) and SOC operations.

Responsibilities:

• Optimise and fine-tune SIEM rules, policies, and thresholds in collaboration with the MSSP.

• Lead incident response efforts, including containment, mitigation, and resolution.

• Conduct post-incident analysis, forensic investigations.

Benefits:

• Una oficina increíble que ocupa un piso entero.

• KPeople: Bank, "Crédito 0% interés" para nuestro equipo.

• KLearning, programa de educación continua.

• Días libres en fechas importantes; cumpleaños, mudanza, matrimonio, etc.

• Equipos de trabajo dinámicos y flexibles.

Experience Requirements:

• Contar con al menos 4 años de experiencia en cargos similares y en la industria Freight Forwarder.

• Contar con una cartera de clientes activa.

Other Requirements:

• Inglés intermedio.

• Excelentes habilidades interpersonales.

Responsibilities:

• Llamar, captar y fidelizar clientes (llamar a empresas que importan/exportan y calificar al cliente).

• Cotizar con los diferentes agentes (oficina de origen) y luego enviar la cotización al cliente.

• Mantenimiento de cuentas al cliente habitual.

• Llegar al profit establecido como meta y/o aumentar el profit con nuevas cuentas.

• Que el agente tenga contacto con el Shipper para que comience la importación y/o exportación y ordenar la gestión de la carga y respaldar su información en sistema, etc.

Experience Requirements:

• Factory life and client hands

• Teamwork

• Structured Data understanding

• Basic SQL understanding

• Initiative to locate data sources

Other Requirements:

• Work with 3rd parties

• Data gathering / organizing / ingestion

• Data gathering automation

• Good Analytical Skills

• Data tools

• ChatGPT prompting

• Technical Support

• Data Quality Management

• Use of Enterprise Tools

Responsibilities:

• Understand client operations

• Client stakeholder mapping and management

• Product deployment planning

• Structured Data sourcing, ingestion, validation, testing for our RealTime Factory OEE product

• Structured Data sourcing for Allie ML

Experience Requirements:

• Factory life and client hands

• Teamwork

• Structured Data understanding

• Initiative to locate data sources

• Work with 3rd parties

Other Requirements:

• Data gathering / organizing / ingestion

• Data gathering automation

• Good Analytical Skills

• Data tools

• ChatGPT prompting

• Basic SQL understanding

• Technical Support

• Data Quality Management

• Use of Enterprise Tools

Responsibilities:

• Understand client workflows

• Client stakeholder mapping and management

• Product deployment planning

• Data sourcing

• Data loading

Education Requirements:

• Ideal candidates will have completed one or several machine learning courses on Coursera, such as Stanford's machine learning course, or the Deeplearning.ai specialization.

• Ideal candidates will have completed one or several generative AI courses on coursera, such as generative AI for everyone

Other Requirements:

• You are expected to understand and know the broad steps to develop and improve traditional machine learning - specifically regression and logistic regression.

• Overall you're expected to understand what generative AI is, and simply know its key capabilities. You're not expected to be a technical expert, simply to know what these things are and what to look for.

• Traditional machine learning understanding

• Generative AI understanding

Responsibilities:

• Understand latent needs and pain points

• Define predictions for ML

• Define Generative AI use cases

• Manage Road map

• Writing user stories

Other Requirements:

• Adaptability

Responsibilities:

• General Adjutant

Benefits:

• Competitive salary and equity

• Medical, dental, vision benefits

• Learning budget per year

• Unlimited PTO policy with minimum time off requirements

• Flexible working hours on many teams

Experience Requirements:

• Strong written and verbal communications skills

• Excellent time management and organizational skills

• Working knowledge of basic programs like Google Mail, Calendar, Docs, Sheets, Slides

Other Requirements:

• Advanced English Proficiency

• Ability to be a self-starter

• Ability to stretch across various tasks

Responsibilities:

• Managing calendars and schedules

• Supporting scheduling and communication with external parties

• Managing travel arrangements

• Supporting HR operations duties

Benefits:

• Competitive salary and equity

• Medical, dental, vision benefits

• Learning budget per year

• Unlimited PTO policy with minimum time off requirements

• Flexible working hours on many teams

Experience Requirements:

• 1-2 years of customer facing experience

• Ability to develop strong relationships

Other Requirements:

• Passion for technology and software sales

• Advanced English proficiency

• Collaborative and coachable mindset

Responsibilities:

• Building pipeline by setting meetings with clients

• Researching and building accounts

• Performing prospect analysis

• Applying effective communication skills

• Working in a fast-paced environment