Education Requirements:

• Bachelor's degree in Computer Science, Web Development, or a related field

Experience Requirements:

• A minimum of 5 years of professional experience in UI engineering, with a focus on API integration, data visualization, and web app development

Other Requirements:

• Experience working with global teams

Responsibilities:

• Designing, developing, and implementing user interfaces for web applications

• Collaborating with product managers, UX designers, and other stakeholders

• Developing and maintaining API integrations

• Building, testing, and deploying web applications

• Troubleshooting and resolving UI-related issues

Education Requirements:

• Bachelor’s degree in Computer Science or a related field

Experience Requirements:

• 2-8 years of experience in Platform or Infrastructure Engineering or a related technical role

Responsibilities:

• Assisting in designing, implementing, and maintaining scalable, microservices-based architectures

• Building and optimizing cloud-based infrastructure and platform components

• Designing, enhancing, and testing platform components

• Designing and implementing monitoring and observability solutions

• Collaborating with senior engineers to improve system reliability, scalability, and performance

Education Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field

Experience Requirements:

• 8+ years experience as a Test / QA Engineer

Other Requirements:

• Experience working with global teams

Responsibilities:

• Developing test strategies, building test frameworks and test plans

• Building testing frameworks for system and integration testing

• Building testing framework for improving unit test quality and velocity

• Integrating automated tests CI/CD infrastructure

• Developing stress testing framework

Education Requirements:

• Bachelor's degree in Computer Science, Web Development, or a related field

Experience Requirements:

• A minimum of 3 years of professional experience in web development

Other Requirements:

• Experience working with global teams

Responsibilities:

• Designing, developing, testing, and deploying responsive web pages

• Creating interactive website elements and implementing dynamic and engaging animations

• Writing well-designed, testable, and efficient code

• Working with graphic designers to integrate visual content seamlessly into the website

• Ensuring the performance, quality, and responsiveness of interactive elements

Education Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field

Experience Requirements:

• At least 10 years of relevant work experience, including experience in system design and architecting enterprise platforms

Responsibilities:

• Leading the design and architecture of complex, scalable platforms

• Collaborating across back-end, front-end, and platform teams

• Building and maintaining highly scalable back-end systems

• Developing and integrating APIs

• Ensuring data architecture supports multiple formats and use cases

Education Requirements:

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), or a related field

Experience Requirements:

• 5+ years of experience in UX/UI design

Responsibilities:

• Creating intuitive and visually appealing user interfaces

• Working closely with cross-functional teams

• Developing prototypes

• Simplifying complex processes into elegant and user-friendly interfaces

• Establishing and maintaining detailed user-interface patterns

Education Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field

Experience Requirements:

• 8+ years experience as a Solutions Architect/Solutions Engineer

Responsibilities:

• Collaborating with the sales leadership to understand customer requirements

• Developing an in-depth understanding of Ema’s technology

• Delivering compelling product demonstrations

• Working closely with customers to execute successful PoCs

• Collaborating with customers to design and architect solutions

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• Bachelor's degree in Engineering, Business, or Masters in Business administration

Experience Requirements:

• 3 – 6 years’ experience as a project manager in the technology sector.

• Experience in AI or related fields is a plus

Other Requirements:

• Certifications * Project Management Professional (PMP) or similar certification.

• Technical Skills * Knowledge of AI technologies and frameworks. * Experience with analytics tools like Excel, Metabase, google Analytics and basic understanding of SQL

Responsibilities:

• Develop detailed project plans

• Coordinate internal resources and third parties/vendors

• Ensure projects are delivered on time, within scope, and budget

• Manage the relationship with the client and all internal stakeholders - Engineering team, designers and analytics team.

• Provide regular updates to clients and internal management

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• B.Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain.

• Currently CSM/Professional services manager at a reputed SAAS/AI firm.

• Consultant at a reputed consulting firm with experience handling customer relationships directly

Experience Requirements:

• 3 to 6 years of customer facing experience in customer success, consulting or professional services for a SAAS/ AI firm.

• Prior experience with early/mid stage B2B start-ups will be preferable.

• Deep customer handling experience.

• Incredible precision, attention to detail, and organization skills.

• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.

Other Requirements:

• Strong end to end ownership of metrics and numbers.

• Experience working with cross-functional teams and projects especially sales, product and engineering

Responsibilities:

• Own onboarding, nurturing, retention, up-selling and ongoing success for all customers

• Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation

• Address customer issues on priority to ensure high CSAT

• Highlight any issues/concerns which might be impacting CSAT/Value/retention internally to product/sales/Finance/management and ensure follow-up for intime redressal

• Maintain discipline around too/metrics update to ensure end to end customer health tracking

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Experience Requirements:

• With at least a year of experience in delivering projects or designing conversations.

• With exceptional attention to detail and collaborative attitude.

• With a hunger to learn and thrive with new technologies

Other Requirements:

• With a strong theoretical understanding of how large language models work.

• With the magical ability to "bend" large language models to your requirements through expert prompt engineering.

• With a proven track record of thriving in fast-paced environments and driving innovation

Responsibilities:

• You will design conversational workflows tailored to client requirements.

• You will craft prompts that serve as both guidelines and guardrails for large language models, ensuring they generate relevant responses.

• You will take complete ownership of your digital assistant's performance—managing everything from conceptualization to execution, delivery, and troubleshooting

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Experience Requirements:

• Professional experience of 0-2 years.

• Has experience with integrating or building HTTP APIs

• Has hands-on experience of working with Python

• Good communicator

Other Requirements:

• Has experience working in any of Django Rest Framework, Redis, Celery

• Good understanding of various applied ML concepts and problems

• Has python programming experience on machine learning based projects

Responsibilities:

• Collaborating with Delivery, Infra and Product teams

• Create solutions for problems that can't be solved using current product offerings

• Interacting with Client Tech/Business teams.

• Understanding client workflows and replicating the same using Skit's existing products where possible.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve the client integration issues

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• Bachelor's degree in Marketing, Business, or a related field; MBA is a plus

Experience Requirements:

• Proven experience of 5+ years in product marketing within the SaaS or AI tech industry.

• Strong understanding of SaaS AI business models and customer lifecycle.

• Experience working in a high-growth startup.

• Action-oriented with a focus on speed & results.

• Ability to thrive in cross-functional collaborations and different time zones

Other Requirements:

• Prior knowledge of SaaS, AI, Contact Center, and Customer Experiences preferred.

• Proficiency in marketing automation tools, analytics platforms, and CRM systems.

• Demonstrated ability to manage multiple projects simultaneously and meet deadlines.

• Lead cross-functional teams and meetings to get the alignment needed to prioritize work

• Strong time management skills and the ability to work on multiple projects

Responsibilities:

• Collaborate closely with Sales, Marketing, Product, and Leadership teams to align go-to-market strategies with organizational goals.

• Develop a wide range of marketing collateral, including product guides, ebooks, whitepapers, demos, case studies, blog posts, webinars, customer presentations, use case collateral, website content, and thought leadership pieces.

• Partner with Content, Brand, and Design professionals to create cohesive and impactful marketing initiatives.

• Develop and execute sales enablement materials to empower our sales teams with the tools and knowledge they need to succeed.

• Conduct thorough market research to understand customer needs, industry trends, and competitive landscape

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• A bachelor's degree in graphic design,visual communication/design/animation/ fine arts, or a related field is preferred

Experience Requirements:

• A brilliant creative thinker, conceptualization of ideas, visualization of outcomes and translating them into creative output.

• In developing creative elements for our regular marketing email campaigns, social media banners, event collaterals, blogs, case studies, eBooks, white papers, ad banners, GIFs, presentations and internal comms are required.

• Proficient in using various design software and tools to create visually appealing graphics, illustrations, icons, animations and layouts.

Other Requirements:

• Minimum 4 years of experience in SaaS/Startup sales or a similar role, preferably in marketing.

• Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, and InDesign) (motion designing and video editing experience would be an added advantage) and other relevant tools is crucial.

• Experience in graphic design, branding, illustrations etc. for IT, B2B SaaS or creative agencies etc.

• Strong understanding of branding principles, design, copywriting etc

• A strong portfolio showcasing a variety of design projects and demonstrating proficiency in design software and tools is essential

Responsibilities:

• Solve complex visual challenges, such as creating a cohesive brand identity or designing user-friendly interfaces.

• Define and maintain the visual and brand identity across various platforms and mediums.

• Stay on top of all trends, competitive work, and maintain best practices

• Demonstrate exceptional project management skills, especially when handling multiple jobs

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• Bachelor's degree in Business, Marketing, or a related field is preferred

Experience Requirements:

• 2-3 years of experience in SaaS sales or a similar role, preferably in debt collection, banking, and financial services.

• Proven track record of achieving or exceeding sales targets and generating qualified leads, preferably selling to the USA market.

• Strong communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with prospects.

• Excellent phone etiquette and active listening skills to understand customer needs and tailor messaging accordingly.

• Self-motivated and driven to succeed, with a competitive mindset and the ability to thrive in a fast-paced sales environment

Other Requirements:

• Familiarity with CRM software and sales tools (e.g., Salesforce, Outplay) is a plus.

• Solid organizational and time management skills to prioritize tasks and manage multiple leads effectively

Responsibilities:

• Conduct targeted outbound prospecting efforts to identify and qualify leads through various channels, including cold calling, email campaigns, social media, and potentially industry events.

• Research and identify key decision-makers within financial institutions, understanding their pain points and business objectives related to customer engagement, automation, and digital transformation.

• Engage prospects in meaningful conversations to uncover their specific challenges, educate them on the benefits of Conversational Voice AI, and position our SaaS solution as a valuable asset.

• Collaborate with account executives to seamlessly transition qualified leads into the sales pipeline.

• Utilize CRM software to track and manage leads, document interactions, and maintain accurate and up-to-date customer information

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• Graduate degree in computer science or related field

Experience Requirements:

• Strong knowledge of theoretical and practical aspects of machine learning, including probability, statistics, learning theory, algorithms, and software architecture.

• Proven ability to deliver machine learning-driven solutions, particularly in production environments.

• Experience in Python programming for machine learning projects, with a solid understanding of CI/CD pipelines and deploying models using AWS or other cloud platforms.

• Good understanding of applied machine learning concepts, with experience in deploying ML models as microservices; previous experience with Conversational AI or NLP projects is a plus

Other Requirements:

• 2+ years of industrial experience

• Atleast 1 year of experience in Data Science or Machine learning (NLP/Speech would be preferable)

Responsibilities:

• Building ML models on our core ML platform; and monitor, diagnose and maintain active deployments.

• Create and own technical design for ML models associated with the voice-bot.

• Own the ML metrics related to bots - Intent, SCR, resolution, etc. and responsible for continuous improvement of ML performance

• Define and drive quality, performance, robustness, and reliability of our deliveries by collaborating with delivery stakeholders.

• Drive and organize research, discussion and reviews towards continuous improvements of our models and capabilities

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• Big4 Experience Required (PwC, KPMG, Deloitte, EY)

• Chartered Accountant/MBA-Finance

Experience Requirements:

• 7+ years of relevant work experience in public accounting and venture-backed companies (Series A / B / C / D) in the marketplace or SaaS verticals

• Experience working with ZohoBooks will be an added advantage

• Experience preparing and going through Audits

• Great knowledge of GAAP

• Experience with international growth and consolidation

Other Requirements:

• Advanced Excel

Responsibilities:

• Manage the overall AP, AR and Payroll function

• Own monthly close process including treasury, balance sheet reconciliations for both group companies

• Lead all external audits

• Build scalable accounting processes including system implementation if needed

• Manage monthly tax and employee compliances

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Experience Requirements:

• 3-7 years of experience in closing full-cycle large-ticket SaaS deals (>100K ARR)

• Minimum 1-2 years of experience selling SaaS solutions in the North American region (>100K ARR; recent experience preferred)

• Experience engaging multiple stakeholders throughout the sales cycle including Legal, IT, Security, Finance, and Procurement

• Enjoy collaborating with internal sales teams like Solutions Engineers and Customer Success Managers

• Have background in global engagement across multiple lines of business and broadening product support within an organization

Other Requirements:

• You are an expert storyteller, effectively developing relationships with senior managers and the C-suite

• Understanding of Customer experience platforms (preferred)

• Collections market experience a plus

Responsibilities:

• Drive revenue and own the full cycle sales process including prospecting new leads, navigating the C-suite and business line owners, negotiating contracts, and closing new and renewal business with customers

• Provide recommendations based on a customer’s business needs and usage patterns

• Handle inbound customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiries

• Collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers

• Educate customers on the value of Skit in a thoughtful way

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• Bachelor's degree or relevant experience

• B.Des/M.Des degree in HCI or design related field is a plus

Experience Requirements:

• 1-2 years of industry experience in product design with a design portfolio that showcases some of the works you are really proud of

• Strong communication and presentation skills

• Proficient in fundamental visual & interaction design principles

• Expert in Figma

• Excellent interpersonal skills with the ability to clearly articulate a problem space

Other Requirements:

• Passionately curious about new developments in the field art and design

• Evolve and adapt in a fast-paced environment, work gracefully under pressure with a strong focus on details

• Ability to grasp the essence of complex design problems and translate them to beautiful yet practical design solutions

• Have a strong point of view to defend your ideas and communicate your thoughts through storytelling

• Ability to accept and design against feedback from colleagues in a rapid iterative design process

Responsibilities:

• Take part in product and design ideation, planning and prioritization of our diverse range of products and features

• Drive user research to establish benchmarks and obtain data on industry, technology and interaction design trends

• Create intuitive and beautiful interfaces that account for different users, various abilities and multiple circumstances

• Contribute, manage and use the components of the design system

• Handover the UI to engineering team with self explanatory specifications and guides

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Experience Requirements:

• Strong knowledge of SQL

• Working knowledge of scripting (one of Python, R)

• Experience working with at least 1 BI Tool (Superset, Tableau, Metabase, Google Analytics, Clevertap, MixPanel etc.)

• Strong communication skills - ability to effectively communicate the insights developed to the various stakeholders in the organization

• Able to work with agile product development teams and able to identify new ways to help your team be effective

Other Requirements:

• Brownie points to folks who’ve built or worked on analyzing conversational AI products

• Experience working on Machine Learning and NLP systems

Responsibilities:

• Support the product and delivery teams to drive improved product quality and customer satisfaction by leveraging data to study business and UX impact for features and product improvements

• Deep dive into data and identify right problem statements and right segments to target and take experimentation driven product delivery approaches.

• Work closely with Tech, Product, CS and Delivery to deliver standard and custom dashboards to enable understanding of bot health and performance with minimal guidance

• Capture insights from customer feedback, experiments, research, and data analysis to identify trends and pinpoint the drivers behind them; translate these insights into tactical solutions to improve our voicebot deliveries

• Becoming the domain champion of the product/function with a clear data-driven understanding of how callers interact with our voicebot

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Experience Requirements:

• Should have a knack for customer faced writing, research and implementation.

• Should be able to put themselves in the shoes of the end users while designing (UXknowledge is a plus).

• Good awareness of AI at user level / preliminary ML level will be preferred.

• Confident and can take ownership of their work.

• Demonstrating professional attitude to work and work environment

Other Requirements:

• Good communicator within the team and in front of the customers as well.

• For designers, fresh graduates with internship experience in content / copy / UX / AI can work well.

• For Sr. Designers, people with 2 to 4 years of experience in copy / UX / AI / AI content related roles would be good

Responsibilities:

• Understand Customers and their end users through research and analysis.

• Conceptualise and create user journey workflows for voice bots.

• Write required conversation pieces for voice bots to cover all user scenarios.

• Collaborate with multiple functions and own the user experience of the voice bots.

• For Sr.Designers, Collab with CUX teammates and mentoring/guiding/review responsibilities