Technical Product Specialist (Remote, 11PM - 7AM Vietnam time)
Benefits:
Performance-based Year-End Bonus
Wellness Allowance
20 days/year Time Off
MacBook Provided
Generali Health Care
Education Requirements:
Bachelor's degree in a technical field (CS, Engineering) or equivalent practical experience
Experience Requirements:
Up to 1 year of professional experience in a technical or customer-facing role
Proficiency in JavaScript, CSS, and HTML for configuring web applications
Hands-on experience in e-commerce or customer store setups
Strong troubleshooting and problem-solving skills
Proven proficiency in technical writing and documentation
Other Requirements:
Working hours: 11:00 PM – 7:00 AM Vietnam time, Monday to Friday
Responsibilities:
Leverage JavaScript, CSS, and HTML to configure and customize apps for online stores
Diagnose and troubleshoot technical issues for customers
Engage with customers via chat and email to address support inquiries
Support Tier 1 and Tier 2 Customer Support and Customer Success teams
Document technical insights in Knowledge Base articles
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