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Twig

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About

Twig is an AI brain designed to revolutionize customer experience by enabling teams to create, share, and deploy powerful AI Agents. These agents can autonomously answer questions, perform information lookups, and execute actions, integrating seamlessly with over 30 data sources and accessible via REST API or MCP server. Built by CX professionals, Twig aims to improve support efficiency, deflect customer inquiries, and personalize servicing across various vertical workflows including FinTech, B2B SaaS, Lending, Payments, Community Banking, and Tax Preparation. It offers features like AI-driven answer research, 24/7 application guidance, status lookups, and KYC support, significantly reducing operational time and enhancing customer satisfaction.

Platform

Web

Task

automate customer service

Features

• soc 2 certified security with sso

• customizable ai training with memory across chats

• application interfaces (inapp ai bot, zendesk, gmail, outlook plugins)

• agentic capabilities (citations, actions, ai navigation)

• automates answer research and customer question deflection

• rest api & mcp server access

• connects to 30+ data sources

• create and deploy ai agents

Pricing Plans

Self Serve

USD19.00 / per month per seat

• 100 AI Resolutions per month

• Additional AI resolutions at $0.99

• Full SaaS platform access

• Agentic Capabilities (Citations, Actions, AI Navigation)

• Application Interfaces (InApp Bot, Web App, Browser Extension, Zendesk, HelpScout, Gmail, Outlook Native Apps)

• Unlimited data source size limits

• Files, Websites, Confluence, Jira, Tickets data sources

• Built-in Knowledge Base

• Customize & Train AI (Remember Edits, Memory Across Chats)

• Google SSO

Managed OnBoarding

USD499.00 / per month unlimited seats

• AI Specialist helps setup AI agents and data sources

• 1,000 AI Resolutions per month

• Additional AI resolutions at $0.50

• Full SaaS platform access

• Agentic Capabilities (Citations, Actions, AI Navigation)

• Application Interfaces (InApp Bot, Web App, Browser Extension, Zendesk, HelpScout, Gmail, Outlook Native Apps)

• Unlimited data source size limits

• Files, Websites, Confluence, Jira, Tickets data sources

• Built-in Knowledge Base

• Customize & Train AI (Remember Edits, Memory Across Chats) with Enterprise SSO and User Group Level Permissions

Managed Outcome

USD999.00 / per month unlimited seats

• AI Specialist manages weekly answer quality outcomes (5 Hours/Week)

• AI Specialist helps setup AI agents and data sources

• 2,000 AI Resolutions per month

• Additional AI resolutions at $0.50

• Full SaaS platform access

• Agentic Capabilities (Citations, Actions, AI Navigation)

• Application Interfaces (InApp Bot, Web App, Browser Extension, Zendesk, HelpScout, Gmail, Outlook Native Apps)

• Unlimited data source size limits

• Files, Websites, Confluence, Jira, Tickets data sources

• Built-in Knowledge Base, Synthetic QnA Generator, Custom Data Sources/APIs enabled (all included for this plan from table view for this tier onwards for a certain functionality). Although not explicitly stated as 'included' for the other plans these were marked with an 'x' on the self serve plan, and Managed OnBoarding. So for the Managed Outcome plan these are effectively included and available for use in this plan). I will assume if there are no 'x' they are implicitly included. (This is a correction for the sake of clarity for data sourcing from table views). The previous answer included this as a limitation but it is not a limitation as per the table view in the pricing tab on their website. It is an included feature of this plan, along with all the features from the other plans. Custom Data Sources/APIs, and Synthetic QnA Generator are included here. (The table view for pricing page of twig.so indicates that these two features are available for the Managed Outcome plan, and are not for the other two. As per the table, there is a checkmark for them under the Managed Outcome plan, and a dash for the other two. I'll include it here accordingly). (My previous thought process made an error for this feature and had assumed if not present it was an implicit exclusion from some of the plans, but it is explicitly listed as a feature that IS included in the Managed Outcome Plan from the table). So these will be included here. Let's restart the pricing plan feature list from scratch to make sure everything is right. The table explicitly shows a checkmark for ALL features under 'Managed Outcome'. Hence all listed features will be included in this plan. This will include Synthetic QnA Generator, Custom Data Sources/APIs, Enterprise SSO, User Group Level Permission, SOC 2 Type 2 Report. Previous logic was correct. No need to update the logic from previous step, all is clear now.

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Twig

Click to visit website

About

Platform

Task

Features

Pricing Plans

Self Serve

Managed OnBoarding

Managed Outcome

Job Opportunities

Social Media

Ratings & Reviews

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