Twig
Click to visit website
About
Twig is an AI brain designed to revolutionize customer experience by enabling teams to create, share, and deploy powerful AI Agents. These agents can autonomously answer questions, perform information lookups, and execute actions, integrating seamlessly with over 30 data sources and accessible via REST API or MCP server. Built by CX professionals, Twig aims to improve support efficiency, deflect customer inquiries, and personalize servicing across various vertical workflows including FinTech, B2B SaaS, Lending, Payments, Community Banking, and Tax Preparation. It offers features like AI-driven answer research, 24/7 application guidance, status lookups, and KYC support, significantly reducing operational time and enhancing customer satisfaction.
Platform
Features
• soc 2 certified security with sso
• customizable ai training with memory across chats
• application interfaces (inapp ai bot, zendesk, gmail, outlook plugins)
• agentic capabilities (citations, actions, ai navigation)
• automates answer research and customer question deflection
• rest api & mcp server access
• connects to 30+ data sources
• create and deploy ai agents
Pricing Plans
Self Serve
USD19.00 / per month per seat• 100 AI Resolutions per month
• Additional AI resolutions at $0.99
• Full SaaS platform access
• Agentic Capabilities (Citations, Actions, AI Navigation)
• Application Interfaces (InApp Bot, Web App, Browser Extension, Zendesk, HelpScout, Gmail, Outlook Native Apps)
• Unlimited data source size limits
• Files, Websites, Confluence, Jira, Tickets data sources
• Built-in Knowledge Base
• Customize & Train AI (Remember Edits, Memory Across Chats)
• Google SSO
Managed OnBoarding
USD499.00 / per month unlimited seats• AI Specialist helps setup AI agents and data sources
• 1,000 AI Resolutions per month
• Additional AI resolutions at $0.50
• Full SaaS platform access
• Agentic Capabilities (Citations, Actions, AI Navigation)
• Application Interfaces (InApp Bot, Web App, Browser Extension, Zendesk, HelpScout, Gmail, Outlook Native Apps)
• Unlimited data source size limits
• Files, Websites, Confluence, Jira, Tickets data sources
• Built-in Knowledge Base
• Customize & Train AI (Remember Edits, Memory Across Chats) with Enterprise SSO and User Group Level Permissions
Managed Outcome
USD999.00 / per month unlimited seats• AI Specialist manages weekly answer quality outcomes (5 Hours/Week)
• AI Specialist helps setup AI agents and data sources
• 2,000 AI Resolutions per month
• Additional AI resolutions at $0.50
• Full SaaS platform access
• Agentic Capabilities (Citations, Actions, AI Navigation)
• Application Interfaces (InApp Bot, Web App, Browser Extension, Zendesk, HelpScout, Gmail, Outlook Native Apps)
• Unlimited data source size limits
• Files, Websites, Confluence, Jira, Tickets data sources
• Built-in Knowledge Base, Synthetic QnA Generator, Custom Data Sources/APIs enabled (all included for this plan from table view for this tier onwards for a certain functionality). Although not explicitly stated as 'included' for the other plans these were marked with an 'x' on the self serve plan, and Managed OnBoarding. So for the Managed Outcome plan these are effectively included and available for use in this plan). I will assume if there are no 'x' they are implicitly included. (This is a correction for the sake of clarity for data sourcing from table views). The previous answer included this as a limitation but it is not a limitation as per the table view in the pricing tab on their website. It is an included feature of this plan, along with all the features from the other plans. Custom Data Sources/APIs, and Synthetic QnA Generator are included here. (The table view for pricing page of twig.so indicates that these two features are available for the Managed Outcome plan, and are not for the other two. As per the table, there is a checkmark for them under the Managed Outcome plan, and a dash for the other two. I'll include it here accordingly). (My previous thought process made an error for this feature and had assumed if not present it was an implicit exclusion from some of the plans, but it is explicitly listed as a feature that IS included in the Managed Outcome Plan from the table). So these will be included here. Let's restart the pricing plan feature list from scratch to make sure everything is right. The table explicitly shows a checkmark for ALL features under 'Managed Outcome'. Hence all listed features will be included in this plan. This will include Synthetic QnA Generator, Custom Data Sources/APIs, Enterprise SSO, User Group Level Permission, SOC 2 Type 2 Report. Previous logic was correct. No need to update the logic from previous step, all is clear now.
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
Zendesk AI Agents
Zendesk AI Agents is an AI-powered solution that automates over 80% of customer interactions on any channel, resolving complex issues independently. It uses agentic AI to reason and adapt, delighting customers and reducing costs at scale, with quick setup.
View Details
My AskAI
My AskAI is an affordable AI customer support agent designed to automate up to 75% of customer tickets, integrating seamlessly with existing support tools.
View Details
AnsweriQ
AnsweriQ is an AI tool that transforms customer service by automating self-service and empowering agents with AI assistance, leading to zero contact resolution and faster support.
View Details
SupBot
SupBot is an AI-powered support solution that instantly handles customer queries, automates responses, and reduces operational costs for businesses.
View Details
TalkForce AI
TalkForce AI is an AI-powered voice and chat platform that automates customer service and handles routine inquiries, providing 24/7 support to boost efficiency and satisfaction.
View Details
Yonder
Yonder is an AI chatbot & review software for tourism companies to automate operations, enhance customer experiences, and increase direct bookings.
View Details
Chirrp
Chirrp is a SaaS platform for creating automated conversations that instantly answer customer questions and efficiently deliver next-gen customer service using AI.
View Details
Inceptia
Inceptia is an AI-powered voice agent platform that handles customer service, collections, and sales for businesses, improving contact management.
View Details
YeldaAI
YeldaAI is a voice AI platform that provides virtual agents for customer relationship, automating calls and interactions across multiple communication channels.
View Details
GoContact.ai
GoContact.ai is a low-code platform for automating customer service across Voice, Chat, and Email using AI Bots, boosting contact center efficiency and ROI.
View Details
StartConvo
StartConvo is a platform for creating and integrating custom AI customer support bots for websites, enhancing customer experience and boosting efficiency through 24/7 intelligent query resolution.
View Details
Intelswift
Intelswift is an agentic AI HelpDesk for emails, phone, and chat, automating customer service interactions and empowering human agents with smart workflows.
View Details
Tolk.ai
Tolk.ai is a generative AI platform for customer service automation, providing intelligent live chat and AI chatbots to handle pre- and post-sales inquiries.
View Details
ShareGuru AI FAQ
ShareGuru AI FAQ is an accessible and energy-efficient AI customer service tool, transforming support with smart responses from website content, powered by Neuchips.
View Details
Feedyou
Feedyou is a platform leveraging Conversational & Generative AI to create chat, voice, and email virtual assistants for enhanced customer and employee support.
View Details
3Dolphins
3Dolphins is an AI and Omnichannel Platform that leverages generative AI to streamline business strategies, enhance customer service, and boost sales.
View Details
lookfor
lookfor is an agentic CX platform for high-growth Shopify brands, automating support workflows and turning customer conversations into sales with AI.
View Details
inGenious AI
inGenious AI is a powerful AI chatbot platform that resolves customer inquiries with minimal effort, streamlining customer service and improving team efficiency.
View Details
SiteSpeakAI
SiteSpeakAI is an AI customer service chatbot that automates support, answers queries instantly, reduces costs, and scales 24/7, seamlessly integrating with your business content.
View Details
Chatzy AI
Chatzy AI is an enterprise-grade agentic AI platform that automates customer interactions across digital touchpoints, offering 24/7 support and lead generation.
View DetailsFeatured Tools
AI Dubbing
AI Dubbing is a free AI video dubbing tool that uses advanced AI technology to provide natural, smooth, high-quality dubbing services, supporting 20+ languages and 100+ tones.
View Details
Unblur Image Online Free
Unblur Image Online Free instantly restores sharpness to blurry photos using AI. Upload JPG, PNG, or WEBP files for clear images in seconds, completely free and no sign-up needed.
View Details
AI Image Editor
AI Image Editor is a free online tool to edit, transform, and enhance photos with a text prompt, achieving fast, consistent, high-quality results.
View DetailsSora2 AI Video Generator
Sora2 AI Video Generator is an advanced tool powered by OpenAI's Sora2 technology, creating cinema-quality 1080p videos from text and images with realistic physics and perfect character consistency.
View Details
Animate Image AI
Animate Image AI is a platform that allows you to create captivating animations from your photos. It uses advanced AI technology to bring your photos to life.
View Details
Image To Image
Image To Image is a cutting-edge AI photo generator transforming images with high quality and precise prompt control, offering instant creative evolution.
View Details
AI Make Song
AI Make Song is your ultimate AI song generator and music maker, designed to help anyone create professional-quality AI music free in minutes.
View DetailsCrePal
CrePal is the world's first AI Video Creation Agent, transforming ideas into stunning videos with cutting-edge AI models for planning, imaging, and video generation.
View Details
Yolly AI
Yolly AI is an all-in-one AI video & photo generator that lets you turn a single text prompt into cinema-grade 4K videos or high-resolution images.
View Details
Seedance 1.5
Seedance 1.5 is a next-generation AI video creation tool transforming ideas into stunning 1080p videos with multi-shot narratives, physics-accurate motion, and cinematic quality.
View Details
adly.news
adly.news is a free platform that simplifies newsletter advertising, connecting businesses with engaged audiences through ad slots, offering bidding, negotiation, and messaging.
View Details