Twig
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About
Twig is an AI platform designed to revolutionize customer experience by effortlessly scaling support operations. It leverages AI Agents to provide always-on, lightning-fast responses, seamless data lookups, and automated actions directly within your SaaS application. Twig helps CX teams reduce time spent on support tickets by 50% by analyzing thousands of documents and preparing customer-ready drafts in seconds. Its AI chatbots work 24/7, are customizable, and can be embedded on websites, help centers, or API docs to deflect up to 60% of customer questions. Twig integrates across various applications via a browser extension (e.g., Gmail, MS Outlook) and offers a native Zendesk app. It promotes a hybrid inbox approach, combining AI assistance with human oversight for superior customer experience. The platform includes a quality workbench to oversee progress, refine AI behavior, and ensure high answer quality. Twig offers specialized AI solutions for various vertical workflows, including FinTech, B2B SaaS, Lending, Payments, Community Banking, and Tax Prep, addressing industry-specific challenges like application guidance, KYC support, cross-selling, and IRS data-trained assistance. Built by CX professionals, Twig aims to empower businesses with cutting-edge AI for improved customer loyalty and operational efficiency.
Platform
Features
• hybrid inbox for ai + human collaboration
• browser extensions for cross-app integration (gmail, outlook)
• 24/7 customizable ai chatbots
• ai-powered draft generation for support tickets
• quality workbench for ai behavior refinement
• automated actions within saas applications
• lightning-fast responses and data lookups
• scale support with ai agents
Pricing Plans
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