Twig
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About
Twig provides AI agents for 24/7 customer support, capable of answering questions, looking up user data, and taking actions. It helps support teams achieve human-quality, tier-1 support by analyzing thousands of documents to prepare customer-ready drafts in seconds, reducing response time by 50%. The platform offers a quality workbench to oversee progress, refine AI behavior, and capture feedback. Twig integrates across multiple channels including web, chat bots, browser plugins, Zendesk, and an AI inbox. It aims to double support capacity within three months, significantly reduce answer research time, and deflect 60% of customer questions. Built by CX professionals, Twig's mission is to leverage AI to improve customer experiences. It is SOC 2 certified.
Platform
Features
• high deflection rate for customer questions (up to 60%)
• significant reduction in answer research time (up to 50%)
• automated support ticket workflows with intelligent routing and auto-prioritization
• multi-channel integration including web, chat bot, browser plugin, zendesk app, and ai inbox
• quality workbench for overseeing progress, refining ai behavior, and capturing feedback
• customer-ready draft generation for support tickets in seconds
• 24/7 question answering, user data lookup, and action-taking capabilities
• ai-powered support agents for human-quality, tier-1 support
Pricing Plans
Self Serve
$19.00 / per month• Self-managed setup with help docs and Slack community
• 100 AI Resolutions per month
• Additional AI Resolutions at $0.99 each
• Full SaaS platform access
• Agentic Capabilities (Citations, API Calling, AI Navigation)
• Application Interfaces (InApp AI Bot, Web App, Browser Extension, Zendesk, HelpScout, Gmail)
• Unlimited data source size limits
• Common data sources (Files, Websites, Confluence, Jira, Tickets, Knowledge Base, Synthetic QnA)
• AI customization and training (Remember Edits, Memory Across Chats)
• Google SSO & SOC 2 Compliance
Managed OnBoarding
$499.00 / per month• AI Specialist for initial setup of AI agents and data sources
• 1,000 AI Resolutions per month
• Additional AI Resolutions at $0.50 each
• Full SaaS platform access (unlimited seats)
• Agentic Capabilities (Citations, API Calling, AI Navigation)
• Application Interfaces (InApp AI Bot, Web App, Browser Extension, Zendesk, HelpScout, Gmail, Outlook)
• Unlimited data source size limits
• Common data sources (Files, Websites, Confluence, Jira, Tickets, Knowledge Base, Synthetic QnA)
• AI customization and training (Remember Edits, Memory Across Chats)
• Google SSO & SOC 2 Compliance
Managed Outcome
$999.00 / per month• AI Specialist for initial setup of AI agents and data sources
• 5 Hours/Week AI specialist for ongoing answer quality outcomes
• 2,000 AI Resolutions per month
• Additional AI Resolutions at $0.50 each
• Full SaaS platform access (unlimited seats)
• Agentic Capabilities (Citations, API Calling, AI Navigation)
• Application Interfaces (InApp AI Bot, Web App, Browser Extension, Zendesk, HelpScout, Gmail, Outlook)
• Unlimited data source size limits & Custom Data Sources/APIs
• AI customization and training (Remember Edits, Memory Across Chats)
• Google SSO, Enterprise SSO, User Group Permissions, SOC 2 Compliance & Type 2 Report
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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