Automate over 80% of customer interactions using agentic AI that reasons and acts independently across voice, chat, and email to reduce costs and scale support.
Twig
Deploy production-grade AI knowledge agents 10x faster using a RAG backend that connects to 30+ data sources to automate customer support and internal workflows.
Free plan available
$999/mo
About Twig
Twig is a production-grade Retrieval-Augmented Generation (RAG) infrastructure platform designed to help developers and customer experience teams deploy knowledge-aware AI agents with significantly reduced development time. It serves as a comprehensive backend that manages the complex lifecycle of AI knowledge management, from multi-source data ingestion to retrieval and agent orchestration. By providing a suite of pre-built infrastructure components, Twig allows engineering teams to bypass the difficulties of building custom RAG pipelines, enabling them to focus on core business logic and customer outcomes. The platform's technical capabilities include over 30 robust data connectors that can ingest structured and unstructured information from diverse sources such as Notion, Slack, Jira, Salesforce, and traditional databases like Postgres or MongoDB. To ensure high-quality outputs, Twig incorporates advanced strategies like smart chunking, synthetic data generation, and conversational memory across chats. It also provides a robust developer interface through REST APIs and Model Context Protocol (MCP), alongside user-facing interfaces like browser extensions, web apps, and native plugins for popular support platforms including Zendesk and HelpScout. Twig is specifically engineered for mid-to-large-scale organizations and engineering teams that require reliable, secure AI solutions for customer support or internal knowledge retrieval. It is an ideal fit for sectors with high compliance needs, as the platform is SOC 2 certified and includes features like PII (Personally Identifiable Information) data screening. The tool's primary goal is to empower Support and Success teams to increase efficiency and ticket deflection rates by providing agents with instant access to verified company information. What differentiates Twig from simple LLM wrappers is its focus on "Managed Outcomes" and operational visibility. The platform provides ingestion debugging tools and evaluation frameworks to monitor the performance of AI answers. Furthermore, Twig offers access to dedicated AI specialists who assist with onboarding and answer quality refinement. This hybrid approach of high-end infrastructure combined with expert human support ensures that organizations can move from a prototype to a production-ready AI solution in days rather than months.
Twig pros & cons
Pros
- Comprehensive connectivity with over 30 data sources including databases and code repositories.
- SOC 2 Type 2 compliance provides high security standards for enterprise data.
- Includes dedicated AI specialist support to manage answer quality and onboarding.
- Multi-interface support including native Zendesk, HelpScout, and browser extensions.
- Advanced RAG strategies like synthetic data and smart chunking are built-in.
Cons
- The Free Tier is limited to 100 AI answers per month, which may be insufficient for testing.
- Managed Onboarding has a high starting price point of $999 per month.
- Advanced security features like Enterprise SSO are locked behind the custom enterprise tier.
Twig use cases
- Customer support managers can use Twig to automate ticket deflection and provide agents with instant access to cited documentation.
- Software developers can utilize the REST API and MCP to build custom knowledge agents without maintaining their own RAG infrastructure.
- Compliance teams can leverage the SOC 2 certified environment and PII screening to safely deploy AI using sensitive company data.
- Sales and success teams can use the browser and email extensions to quickly reference product specs and company wikis during client interactions.
Twig features
- rest api access
- agentic api calling
- model context protocol (mcp) interface
- soc 2 certification
- synthetic qna generator
- pii data screening
- smart chunking
- 30+ data connectors
Twig pricing
Is Twig free? Yes, Twig has a free plan, and paid plans start at $999 / month.
Free Tier
Free
- 100 AI answers per month
- Unlimited seats
- Full SaaS platform access
- Support for files and websites
- Respond with citations
- Help docs access
- Slack community support
Managed Onboarding
$999 / month
- 1,000 AI answers per month
- AI Specialist onboarding help
- Zendesk and HelpScout native apps
- Gmail and Outlook plugins
- Unlimited seats
- Remember edits functionality
- SOC 2 compliance
- PII screening
Managed Outcome
Price varies
- 5 Hours/Week AI specialist support
- Custom AI resolutions
- Enterprise SSO
- Custom data sources and APIs
- User group level permissions
- Synthetic QnA generator
- SOC 2 Type 2 report
Twig FAQs
What kind of data sources can I connect to Twig?
Twig supports over 30 connectors, including cloud storage like Google Drive and Dropbox, documentation tools like Notion and Confluence, CRMs like Salesforce, and communication platforms like Slack.
How does Twig handle sensitive user data?
The platform is SOC 2 certified and includes specific features for security, such as PII data screening and user group-level permissions. It also supports Enterprise SSO for secure access control.
Can Twig agents perform tasks or just answer questions?
Twig supports agentic capabilities, allowing AI agents to take actions and perform API calls. This enables them to interact with your existing software stack rather than just providing text-based answers.
What happens if I need more AI resolutions than my plan allows?
On paid plans, additional AI resolutions can be purchased for $0.50 per resolution. The Free Tier is limited to 100 resolutions per month without the option for additional volume.
Does Twig integrate with existing support helpdesks?
Yes, Twig offers native applications and plugins for Zendesk, HelpScout, Gmail, and Outlook to bring AI knowledge directly into your team's existing workflow.
Ratings & reviews
No reviews yet. Be the first to share how Twig worked for you.
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