Experience Requirements:

• 3-5 years of experience in technical deployment, implementation management, or TAM

• Familiarity with cloud platforms (AWS, GCP, or Azure)

• Strong understanding of software development life cycles (Agile and DevOps)

• Proven experience serving enterprise clients

• Strong verbal and written communication skills

Other Requirements:

• Must work in EMEA/US East hours

• Hybrid policy: 4 days a week in Bangalore office

Responsibilities:

• Lead and orchestrate successful implementations and long-term customer engagements

• Primary lead on new customer deployments including SSO and connectors setup

• Own end-to-end delivery from kickoff to go-live through renewal

• Create and execute joint success plans driving adoption and engagement

• Monitor and report on deployment progress and adoption metrics

Benefits:

• Medical, Vision, and Dental coverage

• Generous time-off policy

• 401k plan

• Home office improvement stipend

• Annual education and wellness stipends

Education Requirements:

• Must hold AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader certification

Experience Requirements:

• 3+ years of experience in technical deployment, implementation, or technical account management

• Strong understanding of software development life cycles (Agile and DevOps)

• Proven experience serving enterprise clients

• Experience with process documentation and playbooks

• Excellent analytical and problem-solving skills

Other Requirements:

• Role is remote in the US in either the East or Central timezones

Responsibilities:

• Lead and orchestrate successful implementations and long-term customer engagements

• Primary lead on new customer deployments including SSO and connectors setup

• Own end-to-end delivery from kickoff to go-live through renewal

• Create and execute joint success plans driving adoption and engagement

• Monitor and report on deployment progress and adoption metrics

Benefits:

• Medical, Dental & Vision Insurance

• Flexible Time Off Program

• Paid Holidays

• Paid Parental Leave

• Global Employee Assistance Program (EAP)

Education Requirements:

• Bachelor's degree in a technical, business, or related field

• Advanced degree (Nice to have)

Experience Requirements:

• 5+ years of experience in technical customer-facing roles

• Familiarity with AI platforms and application lifecycle management

• AI Engineering knowledge (GenAI development, prompt engineering)

• Experience supporting product adoption and customer success plans

• Working knowledge of AI/ML concepts (model deployment, inference)

Other Requirements:

• Comfortable reading code/logs to diagnose technical issues

• Strong presentation and communication skills

Responsibilities:

• Accelerate onboarding and initial application adoption

• Monitor usage and engage with customers to increase activation

• Track product usage, satisfaction, and success milestones

• Act as the voice of the customer to product and engineering

• Deliver targeted technical enablement sessions and training

Benefits:

• Innovative culture

• Growth paths

• Learning & development annual discretionary stipend

• Social travel annual discretionary stipend

• Annual company offsite

Experience Requirements:

• Broad experience across Trust & Safety: policy, operations, investigations, and content moderation

• Track record of owning and delivering safety outcomes end-to-end

• Deep familiarity with the global AI regulatory landscape

• Technically conversant: comfortable with dashboards, SQL, and ML concepts

Other Requirements:

• Able to read automation in python

• Strong risk calibration

• Exceptional communicator

Responsibilities:

• Design and evolve safety policies for audio AI, image/video AI and agentic safety

• Build scalable, AI-powered systems and workflows to reduce response times

• Partner with Safety Engineers to translate policy into automated detection

• Drive cross-functional safety integration with product, engineering, legal, and operations

• Respond to safety policy escalations and resolve complex incidents

Benefits:

• Equity growth via stock options

• 26 days holidays plus bank holidays

• Yearly off-sites

• Health and wellness benefits through Safetywing

• Annual educational budget of up to $1,000

Experience Requirements:

• You have run or grown an online community before, ideally on Discord

• Comfortable speaking on camera

Other Requirements:

• Understand language learners

• Structured enough to run weekly programming

• Proactive. You do not wait for instructions

• Strong taste and know when something feels off brand

Responsibilities:

• Fully own Discord community with 16,000 members and growing

• Organize and host weekly language events focused on speaking practice

• Create YouTube videos with product updates and walk-throughs

• Align Discord, YouTube, and social presence into one coherent brand voice

• Bridge between product and users by surfacing feedback internally

Other Requirements:

• Do you now or will you in the future require Visa sponsorship, and if so which type?

Benefits:

• €2,000–3,000 gross salary

• Remote work option

• Ability to grow with a dynamic startup

• Freedom to experiment with your ideas

Experience Requirements:

• 1-2 years of experience in customer support management or a related role

Other Requirements:

• Excellent communication skills in English (both written and verbal)

• Ability to troubleshoot and resolve complex issues

• Familiarity with platforms like JIRA, Zendesk, Slack, Intercom

• Strong organizational skills and attention to detail

• Prior experience in travel technology or SaaS is a plus

Responsibilities:

• Provide top-tier customer support by email and phone

• Lead, mentor, and develop a customer support team

• Collaborate with vendors and internal teams to resolve issues

• Review and analyze support metrics to increase satisfaction

• Establish and refine customer support processes

Benefits:

• Competitive salary + performance bonuses

• Health insurance

• Learning & development budget

• Gym package / fitness membership

• Work-life balance and hybrid work flexibility

Education Requirements:

• Bachelor’s degree in a related field

Experience Requirements:

• Minimum 3 years of customer care experience

• Proven experience in the IT industry

Other Requirements:

• Excellent written English skills

• Strong technical aptitude with advanced problem-solving skills

• High attention to detail with strong multitasking abilities

• Hands-on experience with CMS platforms (e.g., WordPress)

Responsibilities:

• Manage large volumes of incoming customer care requests across multiple channels

• Build sustainable relationships and trust with customers

• Interact with customers to provide accurate information regarding products and services

• Analyze customer inquiries to identify root causes and provide effective solutions

• Handle customer complaints with professionalism and empathy

Benefits:

• Competitive salary + performance bonuses

• Health insurance

• Learning & development budget

• Gym package / fitness membership

• Work-life balance and hybrid work flexibility

Education Requirements:

• Bachelor’s degree in a related field

Experience Requirements:

• At least 1 year of customer care experience

• Experience in the IT industry

Other Requirements:

• Excellent written English skills

• Tech-savvy with strong problem-solving abilities

• Ability to manage multiple tasks, prioritize work, and meet deadlines

• Familiarity with CMS platforms such as WordPress

Responsibilities:

• Handle incoming customer inquiries and support requests

• Communicate with customers to provide information about products and services

• Analyze customer requests to identify issues and provide appropriate solutions

• Resolve customer complaints in a timely and professional manner

• Follow up to ensure customer issues are resolved and expectations are met

Benefits:

• Competitive pay

• Tech gear

• Flexible working hours

• Work from home or office

• Young, relaxed environment

Education Requirements:

• Degree in translation/modern languages

Experience Requirements:

• 2 years of experience in project management

• Proven experience in the translation industry

Other Requirements:

• Fluent English

• Knowledge of at least one other language

• Tech-savvy (MS Office and Adobe)

• Knowledge of CAT tools

• Keen interest in technology and AI

Responsibilities:

• Managing multiple translation projects simultaneously

• Preparing quotations and issuing invoices

• Point of contact for vendors and clients

• Providing quality customer service

• Liaising with the sales team

Education Requirements:

• Bachelor’s degree in commerce

Experience Requirements:

• 2–4 years of experience in email triaging, customer support, access management, or system operations

Other Requirements:

• Strong understanding of identity and access management principles

• Excellent written and verbal communication skills

• Ability to work independently and collaboratively

• Experience with Mac, Windows and MS Office is a must

Responsibilities:

• Monitor and manage email inbox

• Maintain SLA adherence by preventing backlogs

• Create and maintain tags, rules, automations, and workflows

• Prepare insights and reports to highlight inbox trends

• Manage user access across systems and financial tools

Benefits:

• learning plans

• mental wellbeing programs

• personalized benefits

Experience Requirements:

• Experience in office management, event coordination, or team assistance

• German language skills at a minimum B2 level

• Fluent in English

• Confident using common office tools

• Experience with HR or time-management tools is a plus

Other Requirements:

• proactive and detail-oriented

• hands-on mindset

• reliable and discreet

Responsibilities:

• First point of contact for office-related topics

• Ensure smooth daily office operations

• Manage relationships and contracts with external vendors

• Coordinate travel arrangements

• Plan and execute internal company events

Education Requirements:

• Bachelor's degree in Business, Computer Science, or a related field

• MBA or advanced degree is a plus

Experience Requirements:

• 12-15 years of demonstrated experience in a high-pressure, customer-facing technical support, strategic account management, or program management role focused specifically on critical issue resolution (P0/P1 incidents)

Other Requirements:

• Expert-level proficiency in leveraging monitoring tools (e.g., Datadog, Splunk)

• Exceptional executive communication and influencing skills

• Proficiency with support systems and tools such as Zendesk, Datadog

• Strong technical acumen—comfortable discussing complex API integrations and data flows

Responsibilities:

• Act as the single, authoritative point of contact for all P0/Critical customer escalations

• Design and deliver status updates to C-level and senior executive audiences

• Lead and govern internal war rooms, mobilizing resources across Engineering, Product, and Support

• Direct technical teams towards root cause using monitoring tools

• Drive rigorous Root Cause Analysis (RCA) processes

Experience Requirements:

• More than 6+ years of experience in a Technical Customer Success or Technical Account Management role within a B2B, SaaS environment

• Relevant consulting and project management experience is required

Other Requirements:

• Strong sense of technical knowledge, working knowledge of APIs, and managing integrations

• Familiarity with CRM software and support platforms (e.g. Zendesk, Salesforce)

• Must be willing and able to travel up to 20-30% of the time

• Prior work experience with Chat, Email, Voice AI solutions or Agent Desk solutions is preferred

Responsibilities:

• Educate customers about AI virtual agents and technical integration

• Assist with initial setup and deployment across communication channels

• Be the first line of contact for troubleshooting issues related to virtual agents

• Periodically review client environment and identify potential risks

• Analyze AI effectiveness through KPIs like response accuracy and customer satisfaction

Benefits:

• family medical

• vision

• dental

• equity awards

• discretionary bonuses

Experience Requirements:

• 8–12+ years of progressive HR / People Business Partner experience

• Direct experience supporting Sales, GTM and Customer Facing organizations

Other Requirements:

• Strong business acumen

• Hands-on expertise in performance management

• Comfort working in ambiguity

Responsibilities:

• Act as trusted advisor to senior GTM executives

• Translate business priorities into clear people strategies

• Own end-to-end performance management

• Coach senior leaders through complex talent decisions

• Handle complex employee relations matters

Benefits:

• Stock options

Education Requirements:

• Bachelor's degree

Experience Requirements:

• 0-1 years of work experience preferred

Other Requirements:

• Highly self-motivated

• Strong team player

• Highly organized and detail-oriented

• Excellent written and verbal communication skills

Responsibilities:

• Conduct internal and external analysis on Hive offerings

• Communicate outcomes of various projects and analytics

• Collaborate with machine learning and engineering teams

• Enhance awareness in the targeted business community of Hive

• Maintain awareness of industry best practices for data maintenance

Benefits:

• Stock options

Education Requirements:

• Bachelor's degree

Experience Requirements:

• 2-3 years of work experience at a top management consulting firm preferred

Other Requirements:

• Highly self-motivated

• Highly organized and detail-oriented

• Excellent written and verbal communication skills

• Proven ability to work independently

Responsibilities:

• Conduct internal and external analysis on Hive offerings

• Own and manage aspects of client projects and delivery

• Collaborate with executive and business teams to create presentations

• Execute and advise on innovative solutions for clients

• Collaborate with machine learning and engineering teams

Benefits:

• Stock options

Education Requirements:

• Bachelor's degree in a quantitative discipline

Experience Requirements:

• 0-2 years of work experience at a top consulting or banking organization

Other Requirements:

• Energetic, resourceful and driven

• Hungry to learn

• Highly organized and detail-oriented

• Passion for startups and AI

Responsibilities:

• Assist in executing operational and strategic initiatives

• Be the operations support in managing and delivering projects

• Collect and organize data from various teams

• Advise managers on findings and potential courses of action

• Actively look for ways to improve upon and optimize procedures

Benefits:

• Stock options

Education Requirements:

• Bachelor's degree in a quantitative discipline

Experience Requirements:

• 1-3 years of work experience at a top consulting or banking organization

Other Requirements:

• Energetic, resourceful and driven

• Highly organized and detail-oriented

• Ability to thrive in an unstructured environment

• Strong generalist skills

Responsibilities:

• Assist in executing operational and strategic initiatives

• Be the operations lead in managing and delivering projects

• Implement and oversee effective reporting and productivity goals

• Synthesize feedback from functional teams to identify challenges

• Actively look for ways to improve upon existing procedures

Benefits:

• Stock options

Education Requirements:

• Bachelor’s degree

Experience Requirements:

• 3-5 years of work experience at a top consulting or banking organization

Other Requirements:

• Strong history of leadership

• Client-facing experience

• Highly organized and detail-oriented

• Resourceful and driven

Responsibilities:

• Manage bus ops activities by setting achievable goals

• Implement effective reporting and productivity goals

• Plan, manage, coordinate, and execute client projects

• Actively look for ways to optimize existing procedures

• Own and manage the risk and security of business function