Benefits:

• Offers Equity

• Shape the Future of Healthcare

• Early-Stage Impact

• Remote-First Culture

• Competitive Compensation

Experience Requirements:

• Engineering/Technical Background Required

• 5+ years of customer support or CSM experience, preferably in SaaS or AI.

• Familiarity with AI prompting and using AI tools for summarization, drafting, and data extraction.

• Exposure to technical roles (support, onboarding, or solutions engineering); comfortable with demos and technical discussions.

• Hands-on experience with support platforms (e.g., Intercom).

Other Requirements:

• Excellent written and verbal communication; able to translate complex technical processes into clear, user-friendly language.

• Demonstrated autonomy and initiative: strong prioritization skills, bias for action, and ability to deliver under tight deadlines.

• Experience with AI or compliance solutions.

• Hands-on experience building or fine-tuning LLMs or AI agents.

• Basic knowledge of APIs and technical integrations.

Responsibilities:

• Provide exceptional support to global customers via email, chat, and video calls; troubleshoot technical issues for rapid, effective resolutions.

• Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai.

• Create high-quality, custom notes and AI-assisted summaries, leveraging prompt-engineering best practices.

• Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback.

• Maintain and update support documentation and knowledge bases.

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Education Requirements:

• Bachelor’s degree in Finance, Business, Economics, Engineering, Math, or a related field

Experience Requirements:

• 5+ years of relevant experience in revenue forecasting, FP&A, sales strategy, or business analytics; SaaS or PLG/SLG hybrid experience preferred

• Experience working with Salesforce and forecasting tools (e.g., Clari, Anaplan, or equivalent)

Other Requirements:

• Strong analytical skills with experience building and validating forecasting models using real-world GTM data

• Advanced in Google Sheets or Excel (index/match, query, arrayformulas); comfort with SQL and business intelligence tools

• Familiarity with ARR-based forecasting, pipeline coverage, and SaaS productivity metrics

• Exposure to PLG-to-SLG conversion metrics or customer lifecycle analysis

• Strong communicator who can synthesize data into insights and explain complex topics to non-technical audiences

Responsibilities:

• Own the design, execution, and ongoing refinement of weekly and monthly revenue forecasts across multiple segments, regions, and product lines

• Develop and maintain forecasting models that incorporate pipeline performance, conversion trends, rep productivity, seasonality, and leading indicators

• Partner with Sales, Sales Operations, RevOps, Marketing, and Partnerships to ensure alignment on forecast methodologies and key assumptions of all of our demand channels

• Create and maintain executive-facing reporting to drive forecast visibility and support decision-making

• Analyze historical performance to surface trends, identify forecast risks and upside, and provide strategic recommendations

Experience Requirements:

• Experience in the field of digital advertising, marketing, and engaging with audiences across digital platforms.

Responsibilities:

• Help lead innovative campaigns and drive online success.

Education Requirements:

• bachelor’s degree or foreign equivalent in Computer Science, Engineering (any), or related.

• 2 years of experience in the job offered or as a Computer Software Professional in lieu of bachelor’s degree.

Experience Requirements:

• 2 years of experience in the job offered or as a Computer Software Professional (if no bachelor's degree)

Other Requirements:

• Work with various technologies such as Microsoft Office, Microsoft PowerPoint, Adobe, visual design and JavaScript.

• Travel/relocate to various unanticipated locations throughout the U.S. for long and short term assignments at client sites.

Responsibilities:

• Manage and direct the implementation of projects.

• Guide and lead subordinates in eliminating redundant time intensive systems, implementing sound design processes and adhering to quality practices.

• Manage technical and functional deliverables and maintain deadlines.

• Provide leadership in understanding customers needs.

• Set process development standards and deliver products within budget, schedule, and quality guidelines.

Experience Requirements:

• Proven experience in security, compliance, or IT governance roles, with a track record of maintaining certifications like SOC 2 and ISO 27001.

• Strong understanding of compliance tools such as Vanta or similar platforms.

• Experience managing IT infrastructure and security governance, including employee onboarding/offboarding processes.

• Ability to manage audits and effectively collaborate with auditors to ensure compliance.

Other Requirements:

• Strong communication skills to address customer security inquiries and provide clear documentation.

• A pragmatic approach to security that balances feasibility with maturity.

• Proactive, detail-oriented mindset with the ability to handle multiple responsibilities simultaneously.

• Familiarity with security best practices and the ability to stay ahead of industry trends.

Responsibilities:

• Policy Maintenance: Manage and maintain all company policies, ensuring alignment with best practices and regulatory requirements. Facilitate periodic reviews and secure necessary approvals from management.

• Compliance Oversight: Monitor SOC 2 Type 2, ISO 27001, and other certifications via Vanta or similar tools, ensuring adherence to controls and requirements.

• Audit Management: Arrange audits for certifications, collaborate with auditors, and resolve nonconformities proactively to maintain a clean audit record.

• IT Infrastructure Management: Oversee IT infrastructure, including account creation for onboarding, offboarding employees, managing web filtering, and governing company laptops.

• Security Governance: Organize and facilitate periodic security governance meetings with management to review and improve security practices.

Education Requirements:

• BSc/BA/BE, or a related discipline with relevant experience.

• Professional System administration / IT certifications in Linux, Microsoft, or other network-related fields are a plus

Experience Requirements:

• 3-6 years - Network administration, or system administration experience

• Good experience in handling Google Workspace, VPN, Firewall, AD etc

• Good experience in handling IT support vendors

• Prior experience of working on ISMS, GDPR & SOC 2 guidelines of IT Infra and security

Other Requirements:

• Strong communication, organizational, problem-solving, and time-management skills

• Ability to work independently and apply analytical skills

• Familiarity with various operating systems and platforms

• A proven track record of developing and implementing IT strategy and plans

• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Responsibilities:

• Provide desktop support to the employees and manage the IT helpdesk

• Install and configure software, VPN, Endpoint security, Active directory, and hardware.

• Manage network, Set up accounts and workstations

• Troubleshoot hardware and software issues and outages

• Apply operating system updates and configuration changes.

Experience Requirements:

• Technical Expertise – Strong understanding of vehicle diagnostics, software and hardware fault triage, and repair processes.

• Problem-Solving & Efficiency – Ability to troubleshoot and resolve technical issues quickly, meeting strict SLAs (5-minute response time) to keep vehicles operational.

• Communication & Collaboration – Capable of working closely with global teams, providing clear technical updates, and ensuring smooth handovers across locations.

• Safety & Compliance – Deep understanding of safety protocols, incident management, and adherence to operational procedures to ensure secure and effective repairs.

• Adaptability & Flexibility – Comfortable working in a fast-paced, evolving environment, including participation in on-call rotations and weekend coverage as needed.

Responsibilities:

• Perform on-site fault triage and resolution, diagnosing and repairing vehicle software and hardware issues quickly to maintain fleet uptime.

• Follow structured fault diagnosis and repair protocols, ensuring all work is carried out efficiently and in alignment with operational workflows.

• Collaborate with fellow field engineers and cross-functional teams to troubleshoot and resolve technical issues effectively.

• Respond rapidly to issues, meeting the 5-minute issue response to keep vehicles operational and our teams feeling adequately supported.

• Maintain clear communication with the Field Engineering Lead, providing updates on ongoing repairs and ensuring smooth handovers across geographical locations.

Experience Requirements:

• 3+ years of experience in corporate strategy or consulting

Other Requirements:

• Strong analytical capabilities: confident modelling in excel and distilling complex concepts into clear concise messages to support the organisation’s decision making in both spreadsheet and slide formats

• Problem solving: will look at solving undefined AV technology, product and business model needs in a structured approach with rigour and hypothesis

• Communication: Can distill mountains of information and analyses into a clean, clear message that enables leadership to make informed decisions, faster

• Humble & Resilient: views setbacks or incorrect hypothesis as learnings experiences vs failures

• Big-picture minded: understands the (long-term) end goal, and keeps it in mind as a north star in the midst of (near-term) operational execution

Responsibilities:

• Identify and evaluate opportunities for Wayve to advance our commercial strategic thinking, working cross-functionally to understand the needs and capabilities of multiple departments to understand gaps and opportunities

• Support in development of internal tools and financial models to evaluate strategies with a data-driven approach

• Support future commercial strategy build out, accounting for market and partner realities + risks

• Fact-based, in-depth research and analysis of AV/ADAS/AI ecosystem to support Wayve’s commercial strategy, to help Wayve consider impacts of this dynamic competitive landscape

• Ability to think outside the box in evaluation of ambiguous, open-ended questions and quickly develop and iterate with various stakeholders to drive towards solutions

Education Requirements:

• Bachelor's degree in engineering, Computer Science, or a related technical field

Experience Requirements:

• 5-6 years of working experience in IT Consulting, Management Consulting, Process Improvement, or a similar area

Other Requirements:

• Proven ability to perform data interpretation, result analysis, and application of statistical techniques

• Hands-on experience with IT systems, software applications, Windows, and Linux platforms

• Excellent communication and presentation skills, with the ability to convey technical concepts to diverse audiences

• Strong problem-solving and analytical skills, with a passion for tackling operational technical challenges

• Familiarity with HTML, CSS, APIs, security protocols, and communication protocols is highly desirable

Responsibilities:

• Collaborate closely with customers' technical teams to assess requirements, map processes, and execute comprehensive deployment plans for Skan's product offerings.

• Lead the end-to-end planning, configuration, and operationalization of Skan solutions, ensuring alignment with customer needs and seamless integration into their existing infrastructure.

• Serve as the primary point of contact for customers, providing technical guidance, support, and timely resolution to product-related issues and queries.

• Coordinate with internal cross-functional teams to ensure adherence to ambitious deployment schedules and successful project execution.

• Develop and maintain detailed implementation plans and provide regular updates.

Education Requirements:

• Bachelor's degree in engineering, Computer Science, or a related technical field

Experience Requirements:

• 5-6 years of working experience in IT Consulting, Management Consulting, Process Improvement, or a similar area

Other Requirements:

• Proven ability to perform data interpretation, result analysis, and application of statistical techniques

• Hands-on experience with IT systems, software applications, Windows, and Linux platforms

• Excellent communication and presentation skills, with the ability to convey technical concepts to diverse audiences

• Strong problem-solving and analytical skills, with a passion for tackling operational technical challenges

• Familiarity with HTML, CSS, APIs, security protocols, and communication protocols is highly desirable

Responsibilities:

• Collaborate closely with customers' technical teams to assess requirements, map processes, and execute comprehensive deployment plans for Skan's product offerings.

• Lead the end-to-end planning, configuration, and operationalization of Skan solutions, ensuring alignment with customer needs and seamless integration into their existing infrastructure.

• Serve as the primary point of contact for customers, providing technical guidance, support, and timely resolution to product-related issues and queries.

• Coordinate with internal cross-functional teams to ensure adherence to ambitious deployment schedules and successful project execution.

• Develop and maintain detailed implementation plans and provide regular updates.

Education Requirements:

• Bachelor's degree in Engineering, Computer Science, or related technical field

Experience Requirements:

• 10+ years in IT Consulting, Management Consulting, or Process Improvement with 3+ years in management

• Proven track record leading high-performing technical teams through complex implementation projects

Other Requirements:

• Exceptional communication skills that resonate with both technical teams and C-suite executives

• Superior problem-solving abilities with experience navigating multifaceted project landscapes

• Technical familiarity with HTML, CSS, APIs, security protocols, and communication frameworks

• Unwavering commitment to customer success and continuous improvement

• Passion for revolutionary technology that's redefining how organizations understand their operations

Responsibilities:

• Become the authority on Skan's revolutionary process intelligence suite, continuously expanding your expertise as our platform evolves

• Guide and elevate Implementation Consultants with your technical acumen, ensuring exceptional delivery quality across all engagements

• Shape product evolution by channeling frontline insights to our Product and Engineering teams, directly influencing our innovation roadmap

• Lead from the frontlines by driving process execution from initial planning through successful deployment

• Build and inspire a high-performing team of Implementation Consultants who thrive on solving complex process challenges

Education Requirements:

• Bachelor’s Degree

Experience Requirements:

• 5-8 years of professional experience preferably in a customer-facing role

Other Requirements:

• Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

• Leadership skills and an ability to coordinate and collaborate with engineering and product teams

• Strong project management skills

• Data Analysis and Insights - Leverage data analytics to provide actionable insights for process optimization, cost reduction, and performance enhancement.

• Knowledge of Lean Six Sigma principles and process re-engineering

• Fluency in German

• Strong interpersonal skills

• Strong organization and presentation skills

• A propensity for relationship-building

• Professional experience in Financial Services and/or Insurance

• Certification in Lean Six Sigma principles

• Fluency in one additional European language – French, Dutch or Italian

Responsibilities:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consulting

• Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.

• Report and track all CS metrics in the tool and keep information up-to-date

• Demonstrate deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​

• Understand customer landscape, problem space, value based metrics and align with Skan capabilities​

Education Requirements:

• Bachelor's or Master's degree in Business Administration, Engineering, Computer Science, Data Science, or a related field

Experience Requirements:

• Overall Experience ranges between 10 to 18 years

• A minimum of 6 years of experience in process improvement, business analysis, or a similar role, with at least 2 years in a leadership position

Other Requirements:

• Strong analytical and problem-solving skills, with experience in process mining, data analysis, and performance metrics

• Excellent project management skills, with a track record of successfully leading large-scale projects

• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels

• Knowledge of AI and machine learning applications in business process optimization is a plus

• Experience in the Hi-tech industry will be a plus

Responsibilities:

• Program Management: Oversee multiple related projects (a program) or initiatives that align with the client’s strategic goals, aiming to achieve long-term benefits and strategic objectives beyond the scope of individual projects.

• Business Capabilities and Road Mapping: Partner with client stakeholders to define program roadmaps aligned to strategic goals and business cases with financial outcomes.

• Data Analysis and Insights: Leverage data analytics and machine learning models to provide actionable insights for process optimization, cost reduction, and performance enhancement.

• Project Implementation: Own and drive end-to-end implementations of Skan technology, ensuring projects are delivered on time and meet customer requirements.

• Process Optimization: Identify and analyze key business processes, utilizing Skan capabilities to uncover inefficiencies, bottlenecks, and opportunities for improvement.

Education Requirements:

• Bachelor ’s Degree

Experience Requirements:

• 6+ years of professional experience preferably in a customer-facing role

• 2+ year’s experience in the banking and financial segment

Other Requirements:

• Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

• Leadership skills and an ability to coordinate and collaborate with engineering and product teams

• Strong project management skills

• Strong interpersonal skills

• Strong organization and presentation skills

• A propensity for relationship-building

• Professional experience in Financial Services and/or Insurance

• Knowledge and certification of Six Sigma principles

Responsibilities:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consulting

• Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.

• Report and track all CS metrics in the tool and keep information upto date

• Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​

• Understand customer landscape, problem space, value based metrics and align with Skan capabilities​

Benefits:

• generous equity grants

• health insurance

• 401k matching

• provided meals

• team offsites

Experience Requirements:

• previously founded a startup

Other Requirements:

• can context switch quickly and handle a broad range of technical and non-technical problems

• are competitive, highly ambitious, and love working in high-intensity environments

• are obsessed with problem solving and doing whatever it takes

Education Requirements:

• Bachelor’s degree is required

• Master’s degree in Engineering, Business, or a related field is preferred

Experience Requirements:

• 15+ years of technology services and/or managed services experience

• 5+ years of demonstrated experience driving and managing a delivery portfolio for a business unit with a strong understanding of delivery operations and management principles

• Proficient in Cloud & Infrastructure, Application Development, AI/ML, Data & Analytics, and Information Security

• Expert knowledge in project delivery and agile methodologies

• Demonstrated success in building and launching a new business or product offering from scratch

Other Requirements:

• Strong global delivery experience and technical expertise, paired with equally strong leadership skills to drive strategic alignment cross-functionally as you build, grow, and optimize each delivery model

• Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization

• Excellent organization skills and detail-oriented

• Professional maturity, poise, and executive presence – you’re a masterful storyteller with experience building long-term client relationships and influencing at the executive level

• Outstanding written and verbal communication skills, including proposals and presentations

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Manage the Delivery and operations, growth, and performance of Toptal’s various delivery models

• Define, build out, and scale our Delivery methodologies and frameworks

• Manage a Delivery team supporting Toptal’s technology services revenue

• Establish and Grow Managed Services, acting as the driving force to build a world-class Managed Services organization with multiple support structures and service offerings

• Optimize and Maintain Managed Delivery, overseeing existing operations to deliver high-quality outcomes for our clients within appropriate budgets and timelines

Education Requirements:

• Bachelor’s degree is required

Experience Requirements:

• 7+ years of total experience, including 5+ years combined business operations or consulting experience

Other Requirements:

• Leadership experience with responsibility for business results in a fast-paced, multi-function environment

• Creative problem solver with proven results in improving processes in a business operations and/or sales environment

• Ability to leverage data to perform root cause analysis and address the source of issues

• Proven ability to develop creative solutions that result in measurable transformative outcomes that reach beyond incremental improvements

• Strong collaboration skills and demonstrated ability to influence and execute effectively in a cross-functional environment

• Impeccable organization skills and attention to detail

• Ability to apply effective change management principles and consider the human element of change

• A knack for being able to convey complex information and recommendations in a clear, logical, understandable manner to stakeholders at executive levels

• Must be a high-integrity team player with the flexibility to meet the demands of changing business priorities

• Outstanding written and verbal communication skills

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Scope initiatives, develop frameworks, and build comprehensive strategies to meet objectives - executing flawlessly upon them

• Partner with executives and other senior leaders to achieve successful outcomes through major company initiatives that result in new offerings, enhanced infrastructure and processes

• Ability to learn the business, partner with executives, develop recommendations and act swiftly to drive to completion

• Dive into a company initiative with a consultant’s mindset, ask questions to learn everything you can about the subject

• Remove constraints and use non-incremental thinking to determine how to frame the initiative such that the related projects and components can deliver an order of magnitude greater impact

Education Requirements:

• Bachelor’s degree is required

Experience Requirements:

• 6+ years of experience in sales and/or business operations, process improvement, or a related role

Other Requirements:

• Proven experience managing both strategic projects and BAU operations in a fast-paced, high-growth environment, working adjacent to sales teams

• Strong stakeholder management and cross-functional collaboration skills

• Excellent written and verbal communication and problem-solving abilities

• A track record of identifying opportunities for efficiency and leading strategic execution with impact

• Proficiency with Salesforce, Salesloft, LinkedIn Sales Navigator, Gong, and advanced Google Suite tools (GSheet formulas, dashboards)

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Lead and execute cross-functional strategic projects from hypothesis through to implementation, ensuring alignment with Enterprise Sales objectives

• Oversee critical BAU processes within Enterprise Operations, proactively identifying areas for improvement

• Act as a strategic partner and consultant to sales leaders, sharing best practices and advising on operational strategies

• Drive cross-functional collaboration with Enterprise Sales, Product, Analytics, Talent Operations, Enablement and many other teams to design and implement scalable solutions

• Support change management and ensure alignment and consideration of downstream effects on SMB Sales and the broader Customer Function in all initiatives

Education Requirements:

• Bachelor’s degree is required

Experience Requirements:

• 7+ years of total experience, including 5+ years combined business operations or consulting experience

Other Requirements:

• Leadership experience with responsibility for business results in a fast-paced, multi-function environment

• Creative problem solver with proven results in improving processes in a business operations and/or sales environment

• Ability to leverage data to perform root cause analysis and address the source of issues

• Proven ability to develop creative solutions that result in measurable transformative outcomes that reach beyond incremental improvements

• Strong collaboration skills and demonstrated ability to influence and execute effectively in a cross-functional environment

• Impeccable organization skills and attention to detail

• Ability to apply effective change management principles and consider the human element of change

• A knack for being able to convey complex information and recommendations in a clear, logical, understandable manner to stakeholders at executive levels

• Must be a high-integrity team player with the flexibility to meet the demands of changing business priorities

• Outstanding written and verbal communication skills

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Scope initiatives, develop frameworks, and build comprehensive strategies to meet objectives - executing flawlessly upon them

• Partner with executives and other senior leaders to achieve successful outcomes through major company initiatives that result in new offerings, enhanced infrastructure and processes

• Ability to learn the business, partner with executives, develop recommendations and act swiftly to drive to completion

• Dive into a company initiative with a consultant’s mindset, ask questions to learn everything you can about the subject

• Remove constraints and use non-incremental thinking to determine how to frame the initiative such that the related projects and components can deliver an order of magnitude greater impact

Benefits:

• Participation in a 401(k) retirement plan

• Medical, dental, and vision health insurance plans

• Basic life insurance coverage and short-term and long-term disability coverage

• Access to flexible spending, dependent care, and health savings accounts

• Access to telehealth virtual doctors; an employee assistance program; and flexible paid time off

Education Requirements:

• Bachelor’s degree is required

Experience Requirements:

• 6+ years of experience in sales and/or business operations, process improvement, or a related role

Other Requirements:

• Proven experience managing both strategic projects and BAU operations in a fast-paced, high-growth environment, working adjacent to sales teams

• Strong stakeholder management and cross-functional collaboration skills

• Excellent written and verbal communication and problem-solving abilities

• A track record of identifying opportunities for efficiency and leading strategic execution with impact

• Proficiency with Salesforce, Salesloft, LinkedIn Sales Navigator, Gong, and advanced GSuite analytics (GSheet formulas, pivot tables)

• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Responsibilities:

• Lead and execute cross-functional strategic projects from hypothesis through to implementation, ensuring alignment with Enterprise Sales objectives

• Oversee critical BAU processes within Enterprise Operations, proactively identifying areas for improvement

• Act as a strategic partner and consultant to sales leaders, sharing best practices and advising on operational strategies

• Drive cross-functional collaboration with Enterprise Sales, Product, Analytics, Talent Operations, Enablement and many other teams to design and implement scalable solutions

• Support change management and ensure alignment and consideration of downstream effects on SMB Sales and the broader Customer Function in all initiatives