Benefits:

• Flexible Working: remote-first with flexibility for you to manage work and life as you need.

• Work from Anywhere: apply to work in another location for up to 3 months per calendar year.

• Learning Budget - Study leave and an annual budget for you to put towards your learning and development.

• Private Health Insurance (SGMM).

• Parental Leave: 20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave.

Experience Requirements:

• 2-4 years of experience in a similar role, like Sales Operations or a related client-facing position.

Other Requirements:

• Understand the SaaS business model, subscription billing, and the B2B customer lifecycle.

• Pro with CRM and ERP systems like Salesforce or NetSuite and have experience with payment platforms like Stripe or Recurly.

• Excellent communication skills in both English and Spanish, both in writing and speaking.

• Master of organisation and can manage multiple priorities.

• Thrive in a fast-paced environment and are ready to be a key player in a small but mighty team.

• Experience in the creative, media, or digital industry is a bonus, but not a deal breaker.

Responsibilities:

• Be the first line of defence for customer inquiries, responding to emails and keeping clients informed about their account status and any actions needed.

• Process orders and ensure billing information is spot on, following up with the Finance team on invoices or refunds as required.

• Help new customers get set up and activated without a hitch by coordinating with our internal teams like IT and Legal.

• Monitor renewal dates and help prepare all the necessary paperwork, from purchase orders to renewal forms.

• Act as the point of contact for urgent customer issues, escalating to the right internal teams to get things sorted quickly.

Benefits:

• Flexible Working

• Work from Anywhere

• Conoce Mexico

• Connection Budget

• Learning Budget

Experience Requirements:

• 2-4 years of experience in a similar role, like Sales Operations or a related client-facing position

• Understand the SaaS business model, subscription billing, and the B2B customer lifecycle

• Proficient with CRM and ERP systems like Salesforce or NetSuite

• Experience with payment platforms like Stripe or Recurly

Other Requirements:

• Excellent communication skills in both English and Spanish

• Master of organisation and can manage multiple priorities

• Thrive in a fast-paced environment

• Knack for making sure all the i's are dotted and t's are crossed

• Love solving problems before they even become one

Responsibilities:

• Be the first line of defence for customer inquiries

• Process orders and ensure billing information is spot on

• Help new customers get set up and activated

• Monitor renewal dates and help prepare necessary paperwork

• Act as the point of contact for urgent customer issues

Other Requirements:

• Eligible to work in Mexico

• Level of English (Advanced, Intermediate, or Basic)

• Expected salary compensation

Benefits:

• Located in the center of the city

• Competitive salary

• Incentives

• Performance bonuses

• Insurance coverage

Education Requirements:

• Bachelor's or Master’s degree in robotics, engineering, or related fields

Experience Requirements:

• Previous experience as a software test engineer or in related roles.

• equivalent hands-on experience

Other Requirements:

• Strong communication skills and ability to quickly comprehend and execute instructions.

• Learn new physical tasks quickly and find the optimal way to perform them.

• Fundamental understanding of technical concepts and the ability to comprehend technical documentation.

• Familiarity with test management and requirement planning tools.

Responsibilities:

• Operate robotic systems to perform designated behaviors (e.g., grasping, placing, assembly, etc.).

• Conduct teleoperation sessions and collect data under defined SOPs.

• Ensure safe, accurate, and efficient execution during robot operations.

• Troubleshoot and debug errors in complex scenarios during testing or deployments.

• Collaborate closely with engineering teams to continuously optimize data collection workflows.

Benefits:

• Work with trusted, top-brand large enterprises on high-impact AI programs

• Build real agentic AI solutions used at scale; high ownership and visibility

• Remote-first India team with meaningful ET/PT overlap and clear growth path

• High ownership & visibility: Operate in a small team where your contributions matter

• Clear growth path: Expand your role and influence as Troopr scales rapidly

Experience Requirements:

• 5+ years of work experience

• 5-8 years of experience

• 2+ years delivering AI/automation within a 5+ year delivery/BA track

Other Requirements:

• Proven US customer management with Director/VP stakeholders

• Strong requirements writing and concise executive communication

• Solid agile PM, risk management, and value realization skills

• Comfortable translating requirements to user stories and API/integration work items

Responsibilities:

• Lead discovery; write BRD/FRD/SRS, workflows, PDD, and author SOWs

• Run agile delivery, oversee QA/UAT, cutover, change management

• Drive communications: stakeholder updates, exec readouts, adoption/ROI

• Manage T&M estimates, invoicing, milestone acceptance, forecast/margin hygiene

• Support growth: proposals, ROMs, change orders, and expansion roadmaps

Benefits:

• Flexible Working

• Work from Anywhere

• Conoce Mexico

• Learning Budget - Study leave and an annual budget

• Home Office Allowance

Experience Requirements:

• 2-4 years of experience in a similar role, like Sales Operations or a related client-facing position.

Other Requirements:

• You understand the SaaS business model, subscription billing, and the B2B customer lifecycle like the back of your hand.

• You're a pro with CRM and ERP systems like Salesforce or NetSuite and have experience with payment platforms like Stripe or Recurly.

• Your communication skills in both English and Spanish are excellent, both in writing and speaking.

• You're a master of organisation and can manage multiple priorities.

• You thrive in a fast-paced environment and are ready to be a key player in a small but mighty team.

• Experience in the creative, media, or digital industry is a bonus, but not a deal breaker.

Responsibilities:

• Be the first line of defence for customer inquiries, responding to emails and keeping clients informed about their account status and any actions needed.

• Process orders and ensure billing information is spot on, following up with the Finance team on invoices or refunds as required.

• Help new customers get set up and activated without a hitch by coordinating with our internal teams like IT and Legal.

• Monitor renewal dates and help prepare all the necessary paperwork, from purchase orders to renewal forms.

• Act as the point of contact for urgent customer issues, escalating to the right internal teams to get things sorted quickly.

Benefits:

• Flexible Working

• Work from Anywhere

• Conoce Mexico

• Learning Budget - Study leave and an annual budget

• Home Office Allowance

Education Requirements:

• High school or equivalent education.

Experience Requirements:

• 5 to 10 years of work experience in facilities maintenance and/or cleaning.

Other Requirements:

• Ability to safely operate standard cleaning equipment, such as vacuums, mops, and basic floor cleaning machines (training provided).

• Basic knowledge of different cleaning agents and their proper uses.

• Must be organized, detail-oriented, self-motivated, and able to handle multiple tasks at the same time.

• Some physical skills are required to successfully perform the essential duties of the position: standing, walking, using hands and fingers to manipulate objects, tools or controls; talking and listening. Sitting is occasionally required. Bending, stooping or kneeling, reaching overhead or forward is frequently required. Daily use of hand strength to grasp tools, supplies, and equipment. Occasionally climbs ladders. Frequently lifts and/or moves objects up to a maximum of 35 kg.

Responsibilities:

• Office Maintenance: Report painting, remodeling or renovation needs for areas. Report when it is necessary to change light bulbs, both interior and exterior. Keep inventory of tools and materials.

• Office Cleaning: Clean windows and glass doors. Dust all surfaces, including desks, tables, shelves and equipment. Vacuum or mop floors in offices, hallways, meeting rooms and common areas. Clean and disinfect restrooms, including toilets, sinks and countertops. Supervise daily garbage collection, replenishment and cleaning of restrooms, sweeping/mopping/vacuuming, cleaning and disinfecting tables and furniture, cleaning of exterior access and ashtrays, graffiti removal, maintenance of floors and elevators, and cleaning of communal surfaces (railings, water coolers, kitchen areas, etc.).

• Both Roles: Supervise garbage collection and office cleaning service at the end of events. Maintain cleanliness of outdoor areas, including trash removal. Support event setup and dismantling. Diligently follow safety protocols and guidelines. Collect and dispose of garbage and recyclable materials according to established procedures.

Benefits:

• excellent weekly pay

• safe and engaging workplace

• flexibility in workdays

• strong emphasis on promoting from within

Other Requirements:

• data entry

• digital record management systems

• microsoft office suite

• attention to detail

• organizational skills

• verbal communication

• written communication

• time management

• teamwork

• confidentiality

• Capable of managing multiple tasks and meeting tight deadlines efficiently

• Comfortable working across various shifts, including mornings and nights

• Demonstrated ability to understand and apply company policies and procedures

• Familiarity with similar productivity tools to Microsoft Office Suite

Responsibilities:

• Accurately enter, update, and maintain data in company databases and systems.

• Ensure timely completion of all data entry assignments with a high degree of accuracy.

• Assist in creating and sustaining a positive, professional, and safe work environment.

• Collaborate with team members to ensure data integrity and smooth workflow.

• Follow established company policies, procedures, and confidentiality guidelines.

Benefits:

• Flexible work arrangements

• Professional growth opportunities

• Medical package

• Sports package

• Paid time off

Education Requirements:

• Bachelor’s or higher in Computer Science, Mathematics, Physics, or related field

Experience Requirements:

• Proven track record in managing technical teams and leading end-to-end projects

• Experience working with international corporate clients

Other Requirements:

• Strong critical thinking and problem-solving abilities

• Excellent communication and presentation skills

• Advanced English Skills – C1 proficiency level or higher

• Proficiency in Python, cloud platforms (preferably Azure, AWS), and SQL

• Hands-on experience with Data Science or Big Data applications and tools (LLM, Generative AI, Machine Learning, Computer Vision, Predictive Modeling)

Responsibilities:

• Be responsible for project management and technical leadership for data science and big data projects. Maintaining top-quality and client-focused deliverables to meet and exceed their expectations towards delivered solutions

• Manage and mentor a team of data scientists, ensuring they are engaged, motivated, productive, and are provided with regular feedback to support growth

• Act as a trusted advisor, proposing effective approaches and data science architectures tailored to client needs

• Identify opportunities to expand service offerings and project potential with clients

• Take part in pre-sales activities, connecting technical solutions to client needs

Experience Requirements:

• 3+ years in Customer Success or Support at a SaaS company, including mentoring or team lead experience.

• Proven onboarding and training skills for customer accounts.

• K-12 background (teacher or admin) or edtech experience.

• Helpdesk/chat experience and CRM experience.

• Startup or bootstrap experience building processes from scratch.

Other Requirements:

• Excellent written and verbal English.

• High technical proficiency with web apps, spreadsheets, and CRMs.

• US-based and able to work eastern US school hours.

Responsibilities:

• Lead, mentor, and work the queue: coach one support rep and spend daily time in chat and email, meeting SLAs and handling escalations.

• Own onboarding for new school and district Premium accounts: kickoff, success plans, training, first value.

• Drive adoption and renewals: monitor health, run proactive check-ins, partner with Sales on retention.

• Implement rosters and integrations (Google, Clever/ClassLink) and light data imports.

• Create training: live sessions and simple guides or short videos for teachers and admins.

Benefits:

• Competitive Pay & Bonuses

• Your Health & Happiness Matter

• Location-Tailored Benefits

• Everything You Need to Succeed

• A Place Where You Belong

Experience Requirements:

• 5–7 years of experience in customer success, sales, digital engagement, or lifecycle management in a SaaS environment

• Proven experience mentoring or leading teammates

• Strong English communication skills, both written and spoken

• Experience with Salesforce (preferred)

• Analytical and process-driven mindset

Other Requirements:

• Interest in growing into a formal management role

Responsibilities:

• Manage a portfolio of long-tail customers globally across the lifecycle: acquisition, commit (including trial conversions), onboarding, adoption, retention, expansion, and advocacy

• Deliver digital engagement programs at scale (email, in-app, webinars, knowledge base)

• Analyze lifecycle data to identify risks, opportunities, and expansion signals

• Collaborate cross-functionally with Ops, Marketing, Sales, and Product to improve customer outcomes

• Mentor, guide, and support team members in Vietnam

Benefits:

• Total Remuneration

• Growth & Rewards

• Physical & Mental Health

• Diversity, Equity & Inclusion

Education Requirements:

• Bachelor's degree in Computer Science/ Software Engineering or equivalent

Experience Requirements:

• Demonstrated understanding of Test methodologies and principles

• 3+ years of prior hands-on experience in using automation frameworks using test automation tools such as Katalon, Selenium, Cypress, Playwright or Appium

• Experience working in Scrum Teams

• Knowledge of testing APIs and back-end services

Other Requirements:

• Ability to work successfully in a fast-paced environment

• Good command of English communication, both written and verbal

• Some experience in a leadership role (QA Lead or Test Lead) of a team

• Knowledge of modern ecosystems and automated build/deployment pipelines (Jenkins, Github, Azure Pipelines, etc)

• Knowledge of cloud providers such as Kobiton, BrowserStack and Saucelabs

Responsibilities:

• Develop, deliver, and continuously improve digital training materials and workshops tailored to Katalon’s platform

• Conduct live training sessions, webinars, and interactive office hours to guide clients through best practices and effective usage

• Create self-paced digital content, including video tutorials, user guides, and FAQs, to support diverse learning styles

• Serve as the primary point of contact for clients enrolled in the Digital Adoption Program, providing proactive support and resolving adoption challenges

• Leverage hands-on quality engineering experience to advise clients on test methodologies, automation frameworks, and API/back-end testing best practices

Benefits:

• Total Remuneration

• Growth & Rewards

• Physical & Mental Health

• Diversity, Equity & Inclusion

Experience Requirements:

• 5+ years of hands-on experience in Automation Testing (mobile testing, web-based testing, API testing, or WinApp testing)

• Proficiency in one or more of the following programming languages: Python, Java, JavaScript

• Practical expertise in mobile testing, web-based testing, API testing, and WinApp testing

• Strong command of English for effective communication and presentation skills

• Comfortable working in and assisting others through company help desk software, such as Salesforce

Other Requirements:

• Demonstrated self-starting and supportive team spirit

• Ability to effectively multitask and excel in a fast-paced environment

• Aptitude to learn and understand new and emerging technologies

• Be organized, patient, empathetic, and able to listen to customers to provide excellent service and support

• Network experience is a strong advantage

Responsibilities:

• First point of contact to handle customer questions, error reports, feature suggestions, or license inquiries

• Manage the opening, status update, and closing of support tickets to ensure issue identification and resolution SLAs are met

• Analyze the logs and reproduce the issue to identify the root cause

• Participate in customer troubleshooting calls to identify and resolve critical or recurring issues

• Assist customers in integrating Katalon products with their internal systems or third-party tools (e.g., Jira, Jenkins, GitHub), including advanced custom configurations

Benefits:

• industry leading competitive pay

• company paid healthcare

• flexible spending accounts

• voluntary life insurance

• 401K matching

Education Requirements:

• Bachelor’s degree in science or engineering field

• Master’s degree

Experience Requirements:

• 7+ years of project management experience in the pharmaceutical or biotechnology industry

• 5+ years of relevant experience

Other Requirements:

• Oncology experience preferred

• Proven ability to manage timelines, cross-functional coordination, and third-party vendor relationships

• Familiarity with regulatory submission processes

• Excellent organizational, communication, and interpersonal skills with the ability to work across disciplines and levels

• Proficiency in project management tools (e.g., MS Project, Smartsheet, SharePoint, or similar)

Responsibilities:

• Lead planning, execution, and tracking of project timelines and deliverables

• Manage relationships with third-party vendors (e.g., CROs)

• Develop, integrate, and maintain detailed project plans across development workstreams

• Partner with the Clinical Operations team to develop, update, and track clinical study timelines

• Facilitate internal and external team meetings by creating agendas, capturing meeting minutes and decisions, tracking action items, and ensuring timely follow-through

Education Requirements:

• Bachelor's degree in Business, Communication, or related field

Experience Requirements:

• 3-5 years of experience in SaaS onboarding, with prior support experience a plus.

• Proven experience in managing enterprise-level onboarding processes.

Other Requirements:

• Strong cross-functional collaboration and teamwork skills.

• Experience working with customers in the US, EU, and India.

• Proficiency in Microsoft Excel for data analysis and reporting

• Flexibility to accommodate global customer time zones.

• Excellent written and spoken English communication skills.

Responsibilities:

• Lead and manage enterprise-level onboarding projects, ensuring successful tool launches and smooth client transitions.

• Coordinate onboarding activities, develop project timelines, and monitor deliverables.

• Continuously evaluate and optimize internal processes for efficiency and simplicity.

• Maintain proactive communication with clients, providing timely updates and resolving queries.

• Prioritize and manage onboarding tasks to ensure completion within agreed timelines.

Benefits:

• variety of medical, dental, and vision plans

• Wellbeing Fund - flexible wellness stipend

• Mental Health benefits with covered therapy and coaching

• 401(k) program

• Education & learning stipend

Experience Requirements:

• 6+ years of relevant experience in revenue operations, sales operations, GTM FP&A, and/or strategy consulting roles

• Demonstrated ability to coach and grow more junior resources whether through formal management or project leadership

• Annual planning experience, preferably at either a high-tech or enterprise software company

• Comfortable working closely and building relationships with GTM executives

• Experience analyzing marketing, sales, and customer data

Other Requirements:

• Comfortable with data and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy

• Strong technical skillset (SQL, Tableau, Excel) with ability to manipulate large data sets into summary insights

• Motivated to work collaboratively in a fast-paced, ever-changing environment

Responsibilities:

• Drive GTM strategy across all customer segments through data and insights

• Deeply contribute to the GTM planning cycle, work as the strategic thought partner to the revenue leadership teams and collaborate with Finance, HR, and GTM Ops teams to set an ambitious growth vision

• Develop recommendations on key strategic initiatives from initial hypotheses generation, deep analytical analysis, and executive ready output

• Support the real time outlook on the business (forecast) including new business and upsell and churn while challenging conventional wisdom and building novel approaches across the business funnel

• Build powerful, executive level reporting to enable effective decision making

Benefits:

• 38 days of holidays/year (+3 days offered by lempire)

• Alan Blue: Comprehensive 100% premium medical coverage for you and your family

• Swile Meal Tickets: Enjoy daily meal tickets

• Navigo Card: Seamless commuting with a 100% covered Navigo card

• Gear: Get the laptop tools and equipment you need for your job

Education Requirements:

• You study in a top business school / or have a meaningful background

Experience Requirements:

• 1 or 2 years of experience in a similar role

• You already have set-up a CRM and automation for your company

• You have operations, sales or marketing experience

• You already used a CRM like Hubspot/Pipedrive/Salesforce

Other Requirements:

• You are a doer & want to have an impact

• You are curious & love to solve problems

• Interest in leveraging the latest tech to solve business problems

• You speak English & French

• You have a strong interest in SaaS and the Sales automation space

Responsibilities:

• Own sales operations - helping @Yann GUILLEUX scale the team from 7 to 15 reps within one year

• Lead high-impact initiatives with multiple stakeholders (launch Enterprise offering, implement AI support systems, structure key processes)

• Build no-code automations to eliminate repetitive tasks

• Partner with data and tech teams to develop effective solutions

• Drive growth as a strategic consultant by analyzing opportunities and implementing improvements

Benefits:

• Competitive salary

• Comprehensive benefits package

• Opportunities for professional development

• Opportunities for career growth

Education Requirements:

• Master’s degree in Library and Information Science (MLIS) preferred

Experience Requirements:

• 2+ years of experience in a library, academic support, or SaaS customer-facing role

Other Requirements:

• Strong understanding of library technologies, digital resources, and usage analytics (e.g., COUNTER, SUSHI, Excel, Tableau)

• Exceptional communication, instructional, and problem-solving skills in virtual settings

• Proven ability to manage multiple priorities independently in a fully remote environment

• Residency in one of the following states: CA, CT, FL, GA, ID, IL, IN, KY, MA, MD, MI, MN, NY, PA, RI, TX, UT, VA, WI

Responsibilities:

• Create and deliver customized usage and engagement reports for key institutional clients, providing actionable insights to support strategic decision-making.

• Analyze platform usage trends to support contract renewals, increase adoption, and align with client goals.

• Partner with Sales, Product, and Customer Success teams to ensure reports meet the unique needs and priorities of each client.

• Lead virtual onboarding sessions for new institutional clients, guiding them through system setup, configuration, and platform functionality.

• Design and deliver engaging training experiences, including live webinars, asynchronous tutorials, and instructional guides for librarians, faculty, and administrators.

Benefits:

• Competitive compensation and benefits

• Monthly Gym Stipend

• Flexible PTO Policy

• Paid Parental Leave

• Medical, Dental and Vision Insurance

Experience Requirements:

• 3–5+ years of Customer Success experience

• Proven track record managing complex, high-stakes customer relationships

• Startup or early-stage growth experience

• Familiarity with healthcare workflows or clinician-facing technology

• Experience with HubSpot, Metabase, or similar platforms

Other Requirements:

• Strong communicator and problem solver — able to handle escalations and build trust under pressure

• Self-starter with clear, confident communication skills; able to work independently and keep the VP of Customer Success and internal teams informed

• Comfortable in ambiguity; brings a builder’s mindset, effective collaboration, and a bias for action

• Comfortable traveling to support customers as needed

Responsibilities:

• Serve as the day-to-day point of contact for assigned accounts

• Build strong relationships with clinical, operational, and administrative stakeholders

• Deliver high-touch support, including in-person presence at onboarding, training, and key launch milestones

• Conduct regular check-ins and training sessions and create customer-facing materials

• Identify and surface customer risks, usage trends, and potential growth opportunities