Product Support Specialist (Life Sciences)
Benefits:
Five weeks of paid vacation + five sick days
Two company-paid community volunteering days
Health and dental benefits from day one
RRSP matching
Hybrid work environment + WFH stipend
Education Requirements:
Life Sciences (Biology, Chemistry, BSc) education background or industry knowledge
Experience Requirements:
2+ years in a customer-facing role
Other Requirements:
Knowledge of API and SSO is beneficial
Dedication to problem-solving
Agile mindset
Responsibilities:
Answer questions based on a Ticketing system (Zendesk)
Create and manage technical learning documentation for product modules
Create and manage technical documentation for Life Science platforms
Become a 'product champion' with absolute knowledge of tools
Proactively collect, analyse, and share customer feedback
Show more details