Customer Success Agent (Portuguese-Speaking)
Benefits:
Work on a meaningful product that impacts global research
Join a mission-driven and globally distributed team
Flexible working hours and fully remote work culture
Reimbursement toward health/fitness expenses
Learning and development reimbursement benefit
Experience Requirements:
1-3 years of work experience
2+ years in Customer Success, Support, or SaaS roles
Other Requirements:
Fluency in Portuguese and English
Familiarity with Zendesk or similar support platforms
Experience using CRM tools (Zoho CRM is a plus)
Ability to host and facilitate webinars or online training
Strong documentation and knowledge-sharing mindset
Responsibilities:
Respond to customer inquiries via Zendesk in Portuguese and English
Guide customers through onboarding journeys and ensure their success
Prepare users for upgrades, renewals, and feature adoption milestones
Create and maintain knowledge base articles in both Portuguese and English
Host webinars and training sessions to support user enablement
Show more details