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Senior Product Engineer (AI Agents) (m/w/d)
Engage and convert customers via WhatsApp and Instagram with AI agents that qualify leads, automate FAQs, and provide personalized product recommendations 24/7.
Benefits:
Virtual stock options (VSOP)
Urban Sports Club membership
Mental Health support via OpenUp
Free company lunch on Thursdays
Discounts on BVG tickets
Experience Requirements:
5+ years of experience in software engineering
Proficiency in Node.js and TypeScript
Experience or interest in working with LLMs and AI
Experience managing applications on cloud platforms (GCP)
Previous experience in B2B SaaS startups
Other Requirements:
Testing-first mindset
Strong communication skills
Mentoring skills
Familiarity with GDPR
Responsibilities:
Identify and solve high-impact technical problems
Build AI-powered conversational features using LLMs
Extend the Charles API for CRM and shop integrations
Write clear and maintainable documentation
Monitor systems for performance and implement improvements
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Working Student IT Admin & Support (m/f/d)
Engage and convert customers via WhatsApp and Instagram with AI agents that qualify leads, automate FAQs, and provide personalized product recommendations 24/7.
Benefits:
Urban Sports Club membership
Mental Health Benefit via OpenUp
Free company lunch every Thursday
Discounts on BVG tickets
Friendly, open work environment
Education Requirements:
Enrolled at a German University
IT-related studies (Computer Science, Business Info Systems)
Experience Requirements:
Previous experience in IT user support or system administration
Knowledge of macOS and Windows systems
Familiarity with IT and networking fundamentals
Experience with JAMF, Okta, or Google Admin Console
Other Requirements:
Fluent in English
German is a plus
Organized and structured working style
Responsibilities:
Provide hands-on IT support for hardware and software
Handle employee IT onboarding and offboarding
Manage and maintain office network and Wi-Fi
Maintain accurate device and asset inventory
Manage access to SaaS tools like Slack and Google Workspace
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Forward Deployed Engineer
Capture every moment on the field with AI-powered sports cameras that automatically record, livestream, and analyze matches for coaches, players, and clubs.
Experience Requirements:
Strong full-stack software engineering fundamentals
Experience in building, consuming, or supporting API-based integrations
Experience with Python and TypeScript
Other Requirements:
Ability to operate in ambiguous or evolving problem spaces
Good judgment around scope and trade-offs
Clear communication skills for technical and non-technical audiences
Willingness to occasionally travel
Responsibilities:
Own the end-to-end technical execution of partner integrations
Work directly with external partners to design integration approaches
Build production-quality solutions across backend, infrastructure, and frontend
Act as a technical counterpart in partner discussions
Feed insights from partner work back into the roadmap
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Senior Software Engineer - API
Capture every moment on the field with AI-powered sports cameras that automatically record, livestream, and analyze matches for coaches, players, and clubs.
Experience Requirements:
Strong experience as a backend software engineer
Hands-on experience designing and working with public or external APIs
Experience working with Python, Rust or similar backend languages
Other Requirements:
Familiarity with AWS infrastructure, Docker and Kubernetes
Solid understanding of API design principles and system integration
Clear ideas around site reliability engineering (SRE)
Responsibilities:
Design, implement and maintain backend services and RESTful APIs
Build production-quality systems primarily using Rust and Python
Shape API design and standards for clarity and reliability
Contribute to architectural decisions for platform integration
Review code and maintain a high bar for quality and testing
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Senior Account Executive
Access over 50,000 royalty-free tracks and use AI-powered tools to instantly soundtrack videos, customize music, and generate voiceovers for any creative project.
Experience Requirements:
5+ years experience in enterprise sales, with a proven track record of exceeding sales targets
Other Requirements:
Deep understanding and a network from selling to Media, Digital Publishing, Agencies, or Corporate verticals
Native-level fluency in German and full professional proficiency in English
Experience using CRM tools such as Salesforce, Ironclad, and Jira
Excellent interpersonal and communication skills to build rapport with senior executives
Responsibilities:
Identify, qualify, and close new business opportunities within the enterprise segment
Build and maintain strong relationships with key decision-makers and stakeholders
Lead complex negotiations and contracting processes with legal teams
Effectively manage and forecast sales opportunities in our CRM system
Collaborate with marketing and product to develop tailored sales initiatives
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Software Engineer III, Google Cloud
Master complex equations and word problems using AI-powered scanning and step-by-step explanations designed for students from elementary school through college.
Education Requirements:
Bachelor’s degree or equivalent practical experience
Master's degree or PhD in Computer Science
Experience Requirements:
2 years of experience with software development
2 years of experience with data structures or algorithms
Other Requirements:
Experience developing accessible technologies
English proficiency
Responsibilities:
Write product or system development code
Participate in, or lead design reviews with peers and stakeholders
Review code developed by other developers and provide feedback
Contribute to existing documentation or educational content
Triage product or system issues and debug/track/resolve
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Trainee Engineer
Improve placement outcomes and job readiness through realistic AI-powered mock interviews, humanoid avatars, and instant feedback on communication and logic.
Education Requirements:
Bachelors degree in mechanical engineering/industrial engineering
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Graduate Hire
Improve placement outcomes and job readiness through realistic AI-powered mock interviews, humanoid avatars, and instant feedback on communication and logic.
Education Requirements:
Bachelors/Masters degree
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Enterprise Account Manager
Enhance customer engagement using an AI-powered CPaaS platform that integrates voice bots, SMS, and WhatsApp to streamline business communications and sales.
Benefits:
Fun Environment
Team Offsite
Great Perks
Coffee Discussion
Education Requirements:
Graduate / MBA
Experience Requirements:
4 to 8 years
Other Requirements:
Industry: Telecom
Preferred Industry: Open
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Enterprise Account Manager
Enhance customer engagement using an AI-powered CPaaS platform that integrates voice bots, SMS, and WhatsApp to streamline business communications and sales.
Benefits:
Fun Environment
Team Offsite
Great Perks
Coffee Discussion
Education Requirements:
Graduate / MBA
Experience Requirements:
4 to 8 years
Other Requirements:
Industry: Telecom
Preferred Industry: Open
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Frontend AI UI Engineer
Deliver exceptional customer and employee experiences with AI-powered service software that uncomplicates ticketing, automates resolutions, and boosts ROI.
Benefits:
Dental, medical, vision insurance
Equity + ESPP
Flexible PTO
Parental leave benefits
Experience Requirements:
7+ years of frontend engineering experience
Expertise in React, TypeScript, and state management
Experience developing visual workflow builders
Familiarity with agentic AI concepts
Understanding of secure UI patterns
Other Requirements:
In-office presence Tuesday - Thursday
Responsibilities:
Build interactive visual editors for agent orchestration
Implement prompt management and testing interfaces
Develop real-time debugging tools for reasoning traces
Implement user simulation frameworks for agent testing
Develop dialog flow editors for multi-turn conversations
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Senior Business Development Manager - Outbound ANZ
Deliver exceptional customer and employee experiences with AI-powered service software that uncomplicates ticketing, automates resolutions, and boosts ROI.
Experience Requirements:
4-7 years of work experience
Experience in cold calling
Understanding the Sales metrics and numbers
Ability to do PowerPoint presentations
Other Requirements:
Willingness to work in-office 5 days a week
Responsibilities:
Generate qualified opportunities through prospecting
Research assigned accounts to build pipeline
Initiate conversations with high-profile personas
Pitch Freshworks products to prospects
Create creative emails and campaigns
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Senior Account Executive - Inside Sales - Outbound (ANZ)
Deliver exceptional customer and employee experiences with AI-powered service software that uncomplicates ticketing, automates resolutions, and boosts ROI.
Experience Requirements:
3-8 years of SaaS sales experience
2 years selling into ANZ/ASEAN market
Command of cold calling and discovery
Familiarity with BANT and MEDDPICC frameworks
Familiarity with Sales Navigator and Salesforce
Other Requirements:
Aligned to ANZ hours (4:00 AM – 1:00 PM IST)
Responsibilities:
Own and grow assigned territory across ANZ
Drive 100% outbound-led growth
Run the entire sales cycle from discovery to close
Collaborate with solution engineers for demos
Maintain accurate CRM hygiene in Salesforce
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Senior Manager - Product Analytics
Deliver exceptional customer and employee experiences with AI-powered service software that uncomplicates ticketing, automates resolutions, and boosts ROI.
Education Requirements:
Bachelor’s or Master’s degree in a quantitative field
Experience Requirements:
10+ years in product analytics
4+ years of direct people management
Advanced proficiency in SQL, R, or Python
Expertise in Tableau, Power BI, or similar tools
Knowledge of advanced statistical modeling
Responsibilities:
Lead product analytics charter for a dedicated vertical
Forecast potential costs and revenues for leadership
Manage and mentor a team of analysts
Translate complex datasets into executive narratives
Filter and structure large datasets into data models
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Partner and Paid Support Director
Deliver exceptional customer and employee experiences with AI-powered service software that uncomplicates ticketing, automates resolutions, and boosts ROI.
Benefits:
Medical, dental, vision insurance
Disability and life insurance
Equity + ESPP
Flexible PTO
Adoption and parental leave
Experience Requirements:
12+ years of professional experience
Proven leadership in managing support programs
Expertise in stakeholder management
Deep understanding of customer support trends
Expertise in program and risk management
Other Requirements:
In-office presence Tuesday - Thursday
Responsibilities:
Oversee Paid Support and Partner Support programs
Align program execution with leadership objectives
Drive strategic alignment with Sales and CSM
Mitigate risks across support programs
Leverage data and KPIs to inform strategy
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Lead - Americas Partner Marketing
Deliver exceptional customer and employee experiences with AI-powered service software that uncomplicates ticketing, automates resolutions, and boosts ROI.
Benefits:
Dental, medical, vision insurance
Equity + ESPP
Flexible PTO
Commuter benefits
Wellness benefits
Experience Requirements:
6-8 years in a Partner marketing role
Experience in marketing Technology and SaaS businesses
Knowledge in CRM systems and marketing automation
Strong project management and organizational skills
Other Requirements:
In-office presence Tuesday - Thursday
Responsibilities:
Build joint marketing plans with key distributors
Develop localized GTM motions for NA & LATAM
Execute co-marketing programs like webinars
Manage MDF planning and ROI tracking
Collaborate with Channel Sales leaders
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Sr. Manager, Executive Communications
Deliver exceptional customer and employee experiences with AI-powered service software that uncomplicates ticketing, automates resolutions, and boosts ROI.
Benefits:
Dental, medical, vision insurance
Disability and life insurances
Equity + ESPP
Flexible PTO
Commuter and wellness benefits
Experience Requirements:
8–12+ years in executive or corporate communications
Experience working directly with C-suite executives
Knowledge of B2B SaaS business models
Experience leveraging AI to improve workflows
Responsibilities:
Own the CICGO’s thought leadership platform
Identify opportunities to elevate executive profile
Draft presentation talk tracks and announcements
Track and report on engagement analytics
Develop high-quality written materials
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Manager - Enablement Delivery & Events
Deliver exceptional customer and employee experiences with AI-powered service software that uncomplicates ticketing, automates resolutions, and boosts ROI.
Benefits:
Dental, medical, vision insurance
Disability and life insurances
Equity + ESPP
Flexible PTO
Commuter and wellness benefits
Education Requirements:
Bachelor’s degree in business, marketing, or a related field
Experience Requirements:
7+ years of combined experience in enablement and sales
Track record in sales enablement and delivery
Experience managing events across international teams
Partnering with senior leaders
Other Requirements:
Requires 25%-30% travel
In-office presence Tuesday - Thursday
Responsibilities:
Lead strategic planning and execution of GTM Kickoffs
Plan and execute training events for new hires
Draft and deliver regular internal communications
Develop and deliver sales training programs
Collaborate with marketing to create sales collateral
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AI Engineer - Agentic Automation
Deliver exceptional customer and employee experiences with AI-powered service software that uncomplicates ticketing, automates resolutions, and boosts ROI.
Experience Requirements:
3+ years in AI/ML engineering or software development
Experience with business process automation
Strong coding skills in Python and JavaScript
Familiarity with agentic AI systems and RAG techniques
Experience deploying AI tools in business environments
Other Requirements:
In-office presence Tuesday - Thursday
Responsibilities:
Design and deploy agentic AI processes
Evaluate and select AI frameworks and platforms
Implement MCP servers and orchestration systems
Integrate AI systems with CRM and operational platforms
Define success metrics and report business impact
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Senior Fullstack Engineer - Applied AI
Turn course materials into interactive study sets with AI-generated flashcards, quizzes, and 24/7 tutoring to boost grade performance and learning efficiency.
Benefits:
100% employer paid Medical, Dental, and Vision Insurance
75% dependent coverage
401(k) with employer matching
Daily team dinner provided in-office
Equity
Experience Requirements:
5+ years of experience
Early engineer at a startup or founding engineer experience
Other Requirements:
Expert-level proficiency in Next.js, React, TypeScript, and Tailwind CSS
Strong experience with Node.js, Express, REST API design, and serverless architectures
Hands-on experience implementing and optimizing LLM applications
Expertise in MongoDB and PostgreSQL
AWS experience (Bedrock, S3, VPC, Lambda) and Vercel
Responsibilities:
Design and implement scalable full-stack solutions integrating AI/LLM technologies
Experiment with emerging AI technologies to improve platform capabilities
Work closely with product, design, sales, and marketing teams
Build technology for both mobile and web platforms
Deliver features that delight students and educators
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