Lead Customer Success Manager
Benefits:
4+ weeks paid time off
Opportunities for global team meets
Flexible, Fully Remote Role
Competitive Market Rate Compensation
Career Growth Opportunities
Experience Requirements:
6+ years in Customer Success, Account Management, or related client-facing roles
1-2 years in a leadership or mentoring capacity
Proven ability to manage both people and enterprise client relationships simultaneously
Track record of driving retention, expansion, and measurable client impact
Other Requirements:
Commercial acumen with the ability to forecast and influence renewals
Process-driven
Comfortable working across time zones
Responsibilities:
Manage and coach a pod of CSMs
Own a portfolio of enterprise accounts
Ensure client KPIs are documented and tracked in Hubspot
Build strong executive relationships and act as the senior escalation point
Provide accurate forecasts for renewals and expansions
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