Experience Requirements:

• 3-5 years of experience in a Revenue Operations, Sales Operations, or similar role at a high-growth SaaS company.

• Proficiency in Salesforce administration, reporting, and optimization.

• Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.

• A collaborative mindset, eager to partner with cross-functional teams and influence decision-making.

Responsibilities:

• Manage and optimize Salesforce to ensure data integrity, usability, and alignment with sales workflows.

• Own sales reporting and analytics, delivering actionable insights to support revenue growth.

• Collaborate with sales leadership to identify and address inefficiencies in the sales process.

• Support sales forecasting, pipeline management, and strategic planning.

• Implement and track performance metrics for Account Executives (AEs) to drive accountability and results.

Experience Requirements:

• 3-5 years of experience in a Solutions Consultant, Benefits Consultant, Underwriter, or in a similar role within the health insurance or employee benefits space.

• Strong analytical skills with the ability to interpret healthcare plans, pricing, and coverage details.

• Excellent communication and consultative skills to guide brokers and employers through complex decisions.

• Experience working with health insurance products, employee benefits, or HR technology.

Responsibilities:

• Partner with brokers and prospective employer clients to assess their healthcare challenges, goals, and gaps in their current insurance offerings.

• Consult on the feasibility and advantages of transitioning to an ICHRA model, ensuring alignment with employer objectives.

• Build customized pricing proposals.

• Collaborate with the sales team to support client discussions, evaluate pricing and plan options, and address any concerns or barriers to adoption.

Experience Requirements:

• 5+ years of content marketing experience, 2+ years of experience doing B2B content, reaching business audiences, with a preference towards the SMB and Mid-Market segments.

• Demonstrated ability to produce (and guide the production of) high-quality, engaging content that drives measurable business impact.

• Strong editorial background, ideally within the healthcare or benefits industry, with a focus on employer-sponsored health insurance.

• Deep understanding of content distribution channels, SEO best practices, and keyword optimization.

Responsibilities:

• Own and evolve Thatch’s end-to-end content plan, including editorial calendars, campaign themes, and channel selection (blog, video, social, podcasts, etc.). Ensure the content roadmap is strategically aligned with Thatch’s broader marketing and revenue goals.

• Create, curate, and champion content that educates, informs, and delights employers, brokers, and employees on healthcare benefits — especially ICHRA — and Thatch’s brand voice and mission.

• Ensure clarity, consistency, and factual accuracy by reviewing and optimizing all customer-facing content written by our team.

• Drive and accelerate our organic inbound growth through a highly optimized content marketing engine. Employ advanced SEO and AI content strategy, keyword research, and data analysis to attract and convert high-intent traffic.

• Stay current on the latest healthcare news, industry conferences, regulatory changes, and trends in employee benefits. Serve as Thatch’s go-to expert on ICHRA and health insurance topics, ensuring credibility and authority in all content.

Experience Requirements:

• 6+ years of relevant experience with in-house and sponsored third-party events.

• A significant amount of these years of experience in B2B.

Responsibilities:

• Lead Field Marketing & Events strategies that support revenue teams by driving pipeline creation, deal acceleration and revenue growth.

• Develop the Field Marketing & Events program from the ground up, bringing discipline, best practices and rigor to create consistency & scale.

• Partner closely with sales leaders to develop a strategy that supports strong quarterly pipeline goals; advocate for what sales needs and keep sales informed on marketing priorities.

• Own and be accountable for achieving ambitious targets related to field and event effort.

• Continuously evaluate the performance and ROI of programs; adjust strategy and optimize program investments accordingly.

Experience Requirements:

• 5+ years of lifecycle marketing experience, with 2+ years of experience in B2B and/or B2B2C roles engaging business audiences, with a preference towards the SMB and Mid-Market segments.

• Expertise in end-to-end omni-channel campaign development, execution, and measurement for learnings and impact.

• Deep experience in reviewing and reporting on data, identifying actionable insights, and applying that into strategy.

• Experience with marketing automation systems like ActiveCampaign, SFDC, CDP tooling like Segment and project management tools like Linear.

Responsibilities:

• Own the end-to-end activation and lifecycle strategies across different verticals, segments, and product offerings (Brokers, Employers, Members).

• Architect and optimize a scalable lifecycle marketing system—including marketing automation, CRM tools, and data pipelines (e.g., ActiveCampaign, Salesforce, Segment).

• Develop the reporting and measurement data systems to gather insights and learnings to improve our engagement marketing program.

• Develop, iterate, and maintain high-personalized prospects, customer and member-facing communications.

• Design, test, and optimize A/B experiments to drive prospects (employer and broker) activation and member enrollments.

Experience Requirements:

• 2-4 years of experience in growth, digital, or performance marketing (preferably in B2B SaaS or healthtech).

• Strong analytical skills with experience in marketing metrics, reporting, and data visualization.

• Experience with marketing tools such as Salesforce, ActiveCampaign, Mixpanel, Google Analytics.

• Strong copywriting skills and ability to craft compelling marketing assets.

Responsibilities:

• Execute and optimize multi-channel marketing campaigns (brand, content syndication, webinars, social, affiliates, CRO, and more) to generate leads and drive conversions.

• Monitor key marketing metrics (CAC, LTV, conversion rates, etc.), identify trends, and provide data-driven insights to improve performance.

• Assist in improving lead nurturing, marketing automation, and conversion rate optimization (CRO) strategies.

• Help develop compelling messaging, ad copy, and landing pages to enhance campaign performance.

• Run A/B tests across channels, optimizing creatives, audiences, and messaging to maximize ROI.

Experience Requirements:

• 1+ year of experience in support, operations, or a related role, ideally at a tech company.

• Excellent written communication and project management skills.

• Ability to effectively communicate and work with both technical and non-technical teams.

Responsibilities:

• Respond to support requests from Thatch users, ensuring that their needs are met quickly and effectively.

• Systematically organize and curate essential business information for access by internal stakeholders, supporting data-driven decision-making.

• Proactively identify opportunities for operational improvements and spearhead initiatives to elevate organizational performance and adaptability.

• Write and maintain documentation for Thatch's products and solutions, both internally and externally on our public website.

Experience Requirements:

• A Bachelor’s degree and some on-the-job experience (may include internships).

• A strong growth mindset and desire to learn and improve.

• Well-developed organizational and writing skills.

• Ability to think critically and solve complex problems with limited oversight.

Responsibilities:

• Manage a queue of enrollment and payment tasks from Thatch to insurance carriers.

• Engage with the Engineering and Operations teams to build internal and external tools to improve our operational efficiency as we scale.

• Collaborate with our customer facing teams including Sales, Support and Advising to create solutions to address distinct customer needs.

• Balance projects and responsibilities necessary to develop the operations function with ongoing customer needs.

Experience Requirements:

• You have shown the ability to manage multiple cross functional issues concurrently. You thrive working in fast paced and sometimes chaotic environments, always pushing forward for a resolution even when the problems are ambiguous.

• You thrive under pressure and maintain a composure during high pressure situations.

• You have a keen sense of balancing when a decision needs to be made versus when additional information gathering is needed to make the right next step. You strongly bias for action and act as an owner.

• Strong written and verbal communication skills, understanding how to shape communications out to customers depending on the situation.

Responsibilities:

• Own building the incident program at Thatch. You will create incident frameworks that account for the issue type, impact, and any other relevant inputs.

• Act as an Incident Response Manager (IRM). You will drive and own incidents with a high level of urgency, cross-functional collaboration, and accuracy. You will also coordinate and ship communications for customers by determining impact and drafting communications templates.

• You will closely work with cross-functional teams to resolve incidents, and build internal infrastructure and processes for reliability, response, and detection of incidents.

• Lead the incident review process and post-mortums.

Education Requirements:

• Master's or PhD in Mathematics, Statistics, Physics, Engineering, or a related field.

Experience Requirements:

• 3+ years of experience in a data science role, preferably in a fast-paced tech environment.

• Proficiency in SQL and a computing language such as Python or R.

• Expertise in statistical analysis, machine learning, and data visualization.

• Excellent communication skills, with the ability to translate complex findings into actionable insights.

Responsibilities:

• Analyze large datasets to identify trends, patterns, and opportunities for optimization.

• Apply and deploy a wide variety of statistical methods including experimentation, causal inference, and ML/AI algorithms to solve complex business problems.

• Create data visualizations and dashboards to communicate insights to stakeholders.

• Transform and clean data from multiple sources into scalable data pipelines.

• Work closely with product and engineering teams to improve the platform and integrate data-driven solutions.

Experience Requirements:

• 6+ years as a full-stack or backend software engineer, including experience as a tech lead or engineering manager.

• Understanding of best practices for building scalable, resilient systems and tooling.

• Experience with recruiting, including designing interview loops and sourcing candidates.

• Excitement around working with internal and external cross-functional partners.

Responsibilities:

• Provide mentorship and support to engineers on the team, including giving feedback.

• Design scalable technical systems along with other engineers.

• Coordinate prioritization and assignment of engineering projects to ensure we’re shipping a high quality, maintainable product.

• Collaborate with other functions to align on priorities and identify areas of opportunity.

• Scale the team by recruiting talented engineers.

Experience Requirements:

• Experience building and maintaining websites using React, TypeScript, CSS, Tailwind, and other modern web technologies.

• Experience working cross-functionally with design and marketing teams.

• Excellent written communication and project management skills.

Responsibilities:

• Maintain and improve our public site, ensuring that it is performant and accessible.

• Work closely with our design team to implement new designs and features on our public site.

• Identify areas of improvement and drive initiatives to enhance our public site.

• Work with our marketing team to ensure that our public site is blazing fast, SEO-friendly, and accessible.

Experience Requirements:

• 4+ years of experience building web applications as a full-stack engineer, ideally at a tech company, with flexibility for exceptional candidates.

• Strong understanding of user interface and user experience principles and best practices.

• Experience building software in modern languages and frameworks (we’re currently using Ruby, TypeScript, React, TailwindCSS, and more). We believe languages can be learned, so we welcome you to apply if you're proficient with any modern language.

• Excitement about building systems from first principles and operating in an ambiguous environment.

Responsibilities:

• Build experiences for brokers, providing them with tools to provide their clients with healthcare cost quotes and tracking the progress of their clients setting up their Thatch account.

• Iterate on the broker dashboard making it easier and more efficient to use.

• Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end.

• Uphold our high engineering standards and bring consistency to the codebase.

• Collaborate with stakeholders across the organization such as product, design, marketing and operations to build new features and products.

Experience Requirements:

• 8+ years of experience building web applications as a full-stack engineer, ideally at a tech company, with flexibility for exceptional candidates.

• Willingness to put yourself in the shoes of employers and be a steward of crafting great experiences.

• Experience building software in modern languages and frameworks (we’re currently using Ruby, TypeScript, React, TailwindCSS, and more). We believe languages can be learned, so we welcome you to apply if you're proficient with any modern language.

• Excitement about building systems from first principles and operating in an ambiguous environment.

Responsibilities:

• Build experiences for employers, providing them with what they need to offer and operate their employee health benefits.

• Iterate on the employer dashboard, making it easier and more powerful to use.

• Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end.

• Collaborate with peers across the organization such as product, design, and operations to build and share new features.

• Uphold our high engineering standards and bring consistency to the codebase.

Experience Requirements:

• 8+ years of experience as a software engineer, with flexibility for exceptional candidates.

• Proven track record of shipping and maintaining systems with complex product and operational implications.

• Excitement about building systems from first principles and operating in an ambiguous environment with cross-functional tradeoffs.

• Experience mentoring and investing in the growth of other engineers.

Responsibilities:

• Contribute to the design and architecture of the next generation of Thatch data models and funds flows to enable Thatch’s continued growth.

• Improve Thatch’s operational rigor through automation, tooling, and business observability.

• Work with other engineers, product managers, operations, and leadership to develop software that solves business needs.

• Define and constantly improve our engineering standards, tooling, and processes.

Experience Requirements:

• 8+ years of experience building web applications as a full-stack engineer, ideally at a tech company, with flexibility for exceptional candidates.

• Experience building consumer facing applications and products, crafting great experiences for a wide variety of end users.

• Experience building software in modern languages and frameworks (we’re currently using Ruby, TypeScript, React, TailwindCSS, and more). We believe languages can be learned, so we welcome you to apply if you're proficient with any modern language.

• Excitement about building systems from first principles and operating in an ambiguous environment.

Responsibilities:

• Build experiences for members, providing them with tools to help them select the best health plan and manage ongoing changes to their healthcare needs.

• Iterate on the Thatch dashboard making it easier and more intuitive to use.

• Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end.

• Uphold our high engineering standards and bring consistency to the codebase.

• Debug production issues across services and multiple levels of the stack.

Experience Requirements:

• 8+ years of experience as a backend engineer designing, building, and implementing best practices around APIs, with flexibility for exceptional candidates.

• Experience building software in modern languages and frameworks (we’re currently using Ruby, TypeScript, and more). We believe languages can be learned, so we welcome you to apply if you're proficient with any modern language.

• Excitement about building systems from first principles and operating in an ambiguous environment.

Responsibilities:

• Build APIs that enable platforms such as payroll providers or HR platforms the ability to seamlessly embed Thatch into their systems.

• Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end.

• Uphold our high engineering standards and bring consistency to the codebase.

• Collaborate with stakeholders across the organization such as product and infrastructure to design and deploy new APIs features for external partners to consume.

Experience Requirements:

• 3+ years of experience as an Executive Assistant, Chief of Staff, or in a similar high-performance administrative role supporting executives at a high-growth tech company.

• Proven ability to manage complex schedules, coordinate meetings, and handle communications with professionalism and discretion.

• Strong organizational and time-management skills, with a proactive approach to problem-solving.

• Excellent written and verbal communication skills, with the ability to interact effectively at all levels of the organization.

Responsibilities:

• Coordinate and optimize calendars, ensuring smooth day-to-day operations while balancing priorities.

• Serve as a key point of contact for internal and external stakeholders, managing emails, calls, and correspondence.

• Schedule, prepare agendas, take notes, and follow up on action items to ensure progress.

• Improve administrative processes, optimize workflows, and identify ways to enhance efficiency.

• Arrange travel, accommodations, and itineraries for our founders for customer meetings, speaking events, staff meetings, board meetings, team events, etc.

Experience Requirements:

• 5+ years in a SaaS customer success, account management, or technical consulting role, with a track record of exceeding retention and expansion goals

• Strong technical aptitude and ability to quickly develop a deep understanding of a complex product

• Experience working directly with executive stakeholders and influencing strategic decisions

• A continuous growth mindset, with a desire to work in an extremely fast-paced and results-oriented environment

Responsibilities:

• Act as a strategic advisor to enterprise customers, helping them navigate the complexities of distributing healthcare benefits and maximize the value of our platform

• Develop deep expertise in our product, ensuring you can translate technical features into real business impact for our customers

• Build and manage relationships with key executive stakeholders, driving alignment and long-term success

• Own the post-sale customer journey, ensuring seamless onboarding, adoption, and retention

• Collaborate with engineering, product, growth, sales, and implementation teams to drive customer outcomes

Benefits:

• Flexible work hours & generous PTO

• High autonomy and support from a collaborative team

• New Macbook Pro

• Work from home stipend

• Personal development stipend

Experience Requirements:

• Have 5+ years of engineering experience in various tech environments, including product-driven companies.

• Have experience with TypeScript/React on the frontend, Python on the backend, adaptability, and a drive to learn new technologies.

• Are comfortable taking ownership in an ambitious, fast-paced and diverse startup environment.

• Possess significant experience in designing, building, and scaling production systems to deliver new product capabilities and manage increasing demand.

• Are committed to creating outstanding user experiences and take pride in developing solutions that meet customer needs.

Responsibilities:

• Design and build the development and production platforms that power our new products, enabling reliability and security at scale

• Own the development of new user-facing generative AI features and product experiences end-to-end

• Partner with researchers, engineers, product managers, and designers to bring new features and research capabilities to the world

• Accelerate engineering productivity by empowering your fellow engineers with excellent tooling and systems

• Help create a diverse, equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think