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Lead Customer Success Manager
Protect your brand’s social reputation and boost engagement with AI-powered moderation, real-time crisis alerts, and automated, context-aware community replies.
Benefits:
4+ weeks paid time off
Opportunities for global team meets
Flexible, Fully Remote Role
Competitive Market Rate Compensation
Career Growth Opportunities
Experience Requirements:
6+ years in Customer Success, Account Management, or related client-facing roles
1-2 years in a leadership or mentoring capacity
Proven ability to manage both people and enterprise client relationships simultaneously
Track record of driving retention, expansion, and measurable client impact
Other Requirements:
Commercial acumen with the ability to forecast and influence renewals
Process-driven
Comfortable working across time zones
Responsibilities:
Manage and coach a pod of CSMs
Own a portfolio of enterprise accounts
Ensure client KPIs are documented and tracked in Hubspot
Build strong executive relationships and act as the senior escalation point
Provide accurate forecasts for renewals and expansions
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Value & Marketing Insights Team Lead
Protect your brand’s social reputation and boost engagement with AI-powered moderation, real-time crisis alerts, and automated, context-aware community replies.
Benefits:
4-5 weeks paid time off annually
Market rate competitive compensation
Fully remote work
Shaping how BrandBastion communicates value
Direct impact on growth
Experience Requirements:
5+ years in marketing analytics or performance marketing analytics
Experience with social platform reporting ecosystems (Meta, TikTok, etc.)
Experience with attribution concepts and experimentation
Experience in B2B SaaS, AdTech, MarTech, or agency
Strong experience building ROI narratives and executive-ready reporting
Other Requirements:
Skilled in SQL, Excel, and BI tools (Looker, Tableau, Power BI)
Excellent Communicator
Proactive & Collaborative
Responsibilities:
Define and own measurement approach for customer impact
Build ROI models and reporting templates
Own customer case studies end to end
Run monthly reviews of key accounts for usage and value
Lead and develop a team of 3 analysts
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Senior Account Executive
Protect your brand’s social reputation and boost engagement with AI-powered moderation, real-time crisis alerts, and automated, context-aware community replies.
Benefits:
Competitive compensation with uncapped commission potential
Remote-first culture with flexible work hours
Opportunity to travel for conferences and pitches
Personal development and mentorship opportunities
Shape the future of social media management
Experience Requirements:
4+ years of experience in B2B sales, preferably SaaS
Proven track record of consistently meeting or exceeding sales quotas
Other Requirements:
Strong consultative sales approach
Exceptional communication and presentation abilities
Understanding of Meta advertising ecosystems is a plus
Results-oriented and entrepreneurial mindset
Responsibilities:
Identify and engage potential enterprise clients (Fortune 5000)
Develop and execute account-based sales strategies
Build trusted relationships with senior marketing leaders
Articulate BrandBastion’s unique value proposition
Maintain a robust pipeline of qualified leads in CRM
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Revenue Operations & GTM Systems Manager (AI-Enabled)
Protect your brand’s social reputation and boost engagement with AI-powered moderation, real-time crisis alerts, and automated, context-aware community replies.
Benefits:
4 weeks paid annual leave
Competitive compensation
Shape GTM infrastructure
High-ownership role with influence
Fully remote and flexible environment
Experience Requirements:
Experience managing HubSpot in a B2B SaaS environment
Experience with AI tools or building custom GPT workflows
Familiarity with procurement/security questionnaires (bonus)
Other Requirements:
Highly organized and detail-obsessed
Strong analytical skills
Operationally excellent
Strong communication skills
Responsibilities:
Build custom GPTs for legal and procurement support
Serve as admin for HubSpot, Slack, Monday.com, and other tools
Manage all HubSpot workflows, routing, and data quality
Structure internal knowledge hubs and documentation
Conduct pipeline audits and pull GTM metrics for leadership
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Senior Recruiter
Automate customer support and sales with custom-built AI agents and generative chatbots designed to integrate seamlessly into enterprise workflows and websites.
Benefits:
20 working days of paid vacation
5 days of paid sickness
Flexible work schedule
Remote work conditions
FOP accounting and support services
Experience Requirements:
4+ years of hands-on, full-cycle recruitment experience
Proven experience partnering with senior stakeholders and leadership
Strong sourcing skills and confidence in direct search
Experience with recruitment analytics and KPIs
Other Requirements:
Practical interest in AI tools
English — Upper-Intermediate or higher
Clear communication style and strong negotiation skills
Responsibilities:
Own the full recruitment cycle from intake to hiring decision
Partner with hiring managers and leadership on market reality
Source and engage candidates via LinkedIn and referrals
Optimize hiring and interview processes
Maintain accurate recruitment data in ATS
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Middle Project Manager
Automate customer support and sales with custom-built AI agents and generative chatbots designed to integrate seamlessly into enterprise workflows and websites.
Benefits:
20 working days of paid vacation
5 days of paid sickness
Flexible work schedule
Remote work conditions
FOP accounting and support services
Experience Requirements:
3+ years of experience in Project Management in software development
Expertise in Agile development: Scrum, Kanban, Hybrid
Experience in managing the product backlog and writing requirements
Experience working with JIRA and Confluence
Other Requirements:
Ownership attitude and high-sense of responsibility
Advanced English (written and verbal)
Experience with time and material and fixed price projects
Responsibilities:
Lead and manage multiple projects in the AI Assistants domain
Lead software team within scope, schedule, and budget
Collaborate with Stakeholders on scope and requirements
Identify blockers and mitigate risks
Manage project finances and GP margin level
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Sales Development Representative (Generative AI)
Automate customer support and sales with custom-built AI agents and generative chatbots designed to integrate seamlessly into enterprise workflows and websites.
Benefits:
20 working days of paid vacation
5 days of paid sickness
Flexible work schedule
Remote work conditions
FOP accounting and support services
Experience Requirements:
Hands-on experience with inbound and outbound outreach
Experience with Upwork outreach and bid management
Strong understanding of sales best practices
Other Requirements:
Advanced English (C1) — written and spoken
Interest in — or passion for — Generative AI solutions
Confident user of Google Workspace and CRM systems
Responsibilities:
Convert inbound and outbound leads into booked meetings
Generate new opportunities via Upwork and other channels
Participate in discovery calls and lead qualification
Support proposal and estimate development
Maintain accurate sales records in CRM
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Middle Full Stack Engineer
Automate customer support and sales with custom-built AI agents and generative chatbots designed to integrate seamlessly into enterprise workflows and websites.
Benefits:
20 working days of paid vacation
5 days of paid sickness
Flexible work schedule
Remote work conditions
FOP accounting and support services
Experience Requirements:
2+ years of experience in full-stack development
Proficiency in Java and the Spring Framework
Solid frontend skills with React.js, Next.js or Angular
Experience using Docker for development and deployment
Other Requirements:
Good spoken and written English (Upper Intermediate+)
Willingness to learn other languages (Python, Node.js)
Familiarity with CI/CD pipelines
Responsibilities:
Develop and maintain backend APIs using Java or Node.js
Design and improve frontend interfaces using ReactJS
Build LLM-based features using OpenAI APIs and prompt engineering
Contribute to system architecture and scalable design
Participate in agile ceremonies
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Middle Business Analyst — AI Digital Transformation & Product Development
Automate customer support and sales with custom-built AI agents and generative chatbots designed to integrate seamlessly into enterprise workflows and websites.
Benefits:
20 working days of paid vacation
5 days of paid sickness
Flexible work schedule
Remote work conditions
Option to work remotely
Education Requirements:
Degree in business, technology, or a related field
Experience Requirements:
3+ years in business analysis, product, or account management
Experience working on client-facing projects
Experience working with cross-functional teams
Other Requirements:
Fluent English
Highly organized, detail-oriented, and proactive
Requires a 60-second introductory video in English
Responsibilities:
Lead client interviews and discovery calls
Analyze business processes for AI-driven solutions
Own user stories, functional requirements, and prioritization
Act as a communication bridge between clients and delivery teams
Research AI tools, frameworks, and market trends
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PMO Lead / Head of PMO
Automate customer support and sales with custom-built AI agents and generative chatbots designed to integrate seamlessly into enterprise workflows and websites.
Benefits:
20 working days of paid vacation
5 days of paid sickness
Flexible work schedule
Top-notch work conditions
Remote work with office access
Experience Requirements:
6+ years of experience in Project or Delivery Management
Proven experience leading PMs or Delivery teams
Extensive project management experience across various methodologies
Strong understanding of project governance and risk management
Other Requirements:
Fluent in English
Values-driven leadership
Requires a cover letter explaining motivation
Responsibilities:
Lead and manage the PMO to ensure alignment with business goals
Implement and improve project management standards and governance
Oversee the project portfolio for scope, budget, and quality
Monitor delivery performance using analytics and dashboards
Mentor, coach, and develop Project Managers
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Regulatory Compliance Lead
Maximize debt recovery rates and maintain customer loyalty using an AI-powered, omnichannel collection platform designed for a digital-first consumer experience.
Experience Requirements:
5+ years of experience in a structured, process-oriented environment (Compliance or Audit)
Experience within a highly regulated industry like consumer financial services or collections
Other Requirements:
AI First Innovator
Superior writing skills
Proficient with Google Suite and Mac systems
Independent operator
Strategic thinker
Responsibilities:
Take complete end-to-end oversight of regulatory licensing programs
Lead high-volume regulatory complaint process
Act as the lead investigator during regulatory audits
Identify bottlenecks and implementing tech-driven efficiencies
Serve as the primary liaison for licensing vendors and state regulators
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RPA Developer
Maximize debt recovery rates and maintain customer loyalty using an AI-powered, omnichannel collection platform designed for a digital-first consumer experience.
Experience Requirements:
1–2 years of hands-on experience in RPA development or similar automation role
Solid grasp of the Software Development Lifecycle (SDLC)
Proficient in major RPA platforms (UiPath, Automation Anywhere, or Blue Prism)
Scripting skills in Python, Java, or C#
Other Requirements:
Analytical thinker
Clear communicator
Problem solver
Responsibilities:
Independently design, develop, and deploy RPA workflows
Partner with cross-functional teams to analyze workflows
Monitor, troubleshoot, and fine-tune existing automations
Maintain high-quality documentation for every project
Mentor and influence team members on best practices
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Operations Coordinator (Jira, Ironclad)
Maximize debt recovery rates and maintain customer loyalty using an AI-powered, omnichannel collection platform designed for a digital-first consumer experience.
Benefits:
Unlimited PTO
Medical benefit contributions
Experience Requirements:
At least 2 years of experience in a legal operations, or tech-focused paralegal role
Professional-level fluency in English (written and verbal)
Experience working in a remote-first or high-growth tech company environment
Other Requirements:
Tech-First Mindset
High proficiency with Google Workspace or Microsoft 365
Exceptional attention to detail
Must be a current resident of Mexico or Costa Rica
Responsibilities:
Serve as administrative support for Ironclad CLM platform
Manage LAC Help Center (Jira Service Board) queue
Manage department's shared email inboxes using Gmelius
Help maintain internal training/best practice collateral
Assist with budget tracking and invoice data organization
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Engineering Manager, Client Portal
Maximize debt recovery rates and maintain customer loyalty using an AI-powered, omnichannel collection platform designed for a digital-first consumer experience.
Experience Requirements:
7+ years of software engineering experience
2+ years specifically in a management or leadership role
Expert-level command of Next.js and TypeScript
Highly comfortable with Golang
Domain Driven Design (DDD) practitioner
Other Requirements:
Systems thinker
Cloud-Native advocate
Agile and adaptable
Responsibilities:
Lead a squad of engineers as coach and advocate
Guide the team in applying Domain Driven Design principles
Partner with Product and Design leaders for technical strategies
Oversee development of Next.js (App Router) and TypeScript frontend
Oversee health and scaling of portal services within AWS
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Junior SDET
Maximize debt recovery rates and maintain customer loyalty using an AI-powered, omnichannel collection platform designed for a digital-first consumer experience.
Benefits:
Unlimited PTO
Medical benefit contributions
Education Requirements:
Associate’s degree in Computer Science, Engineering, Information Systems, or a related field
Experience Requirements:
1–2 years of relevant experience in software testing, QA, or related technical role
Other Requirements:
Basic understanding of SDLC and testing methodologies
Exposure to bug tracking systems (e.g., Jira)
Willingness to use GenAI tools (e.g., GitHub Copilot, Gemini)
Strong verbal and written communication skills
Responsibilities:
Execute functional, regression, and integration tests across Web and API layers
Identify, document, and track defects in Jira
Use AI-powered tools to generate test cases and automated scripts
Contribute to the creation and maintenance of test data
Participate in sprint ceremonies within the Scrum process
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Product Manager, Communications
Maximize debt recovery rates and maintain customer loyalty using an AI-powered, omnichannel collection platform designed for a digital-first consumer experience.
Education Requirements:
Bachelor's degree in Computer Science, Business, or a related field
Experience Requirements:
3+ years in Product Management
Exposure to AI/ML, Data, or Communications platforms
Experience working on B2B2C products
Strong understanding of outbound communication channels (Email, SMS)
Other Requirements:
Data fluency
Soft skills for articulating complex technical concepts
Responsibilities:
Define and deliver intuitive features for enterprise clients
Create 'glass box' visibility into AI models
Manage integrations with 3rd-party vendors (Twilio, Sparkpost)
Collaborate with data science for hyper-personalization
Contribute to product roadmap for AI/ML-driven communications
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Senior DevOps Engineer I
Maximize debt recovery rates and maintain customer loyalty using an AI-powered, omnichannel collection platform designed for a digital-first consumer experience.
Education Requirements:
Degree in Computer Science or a related engineering field
Experience Requirements:
Proven ability to debug complex, distributed systems
Strong grasp of AWS services and networking fundamentals
Hands-on experience managing Kubernetes and Helm
Proficient in Python, Go, or TypeScript
Other Requirements:
Security-minded
Collaborative communicator
Responsibilities:
Design and manage scalable systems on AWS
Own Infrastructure as Code (IaC) strategy using Terraform
Optimize CI/CD pipelines using GitHub Actions, ArgoCD, and Helm
Deploy and operate Kubernetes clusters
Create custom CLI tools and automation scripts
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Senior Engineer I, Communications
Maximize debt recovery rates and maintain customer loyalty using an AI-powered, omnichannel collection platform designed for a digital-first consumer experience.
Benefits:
Unlimited PTO
Medical benefit contributions
Education Requirements:
Bachelor’s degree or equivalent experience
Experience Requirements:
Minimum of 5 years of professional software development experience
Significant experience with Golang (preferred)
Expertise in distributed serverless architecture and cloud platforms
Experience with infrastructure tools like Terraform & Github Actions
Proficiency in Docker or container orchestration platforms
Other Requirements:
Strong understanding of microservices architecture
Ability to facilitate meetings with technical/non-technical stakeholders
Problem solving skills
Responsibilities:
Develop and maintain streaming services and microservices
Translate business requirements into technical implementations
Recognize and articulate technical debt and address challenges
Lead by example through detailed code reviews
Provide technical guidance and mentorship to other engineers
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Senior Product Manager, Data Platform
Maximize debt recovery rates and maintain customer loyalty using an AI-powered, omnichannel collection platform designed for a digital-first consumer experience.
Experience Requirements:
7+ years of Product Management experience focused on data platforms
Other Requirements:
Technical strategist
Master of ambiguity
Expert communicator
Quality-obsessed
Responsibilities:
Define and execute cohesive data vision/roadmap
Lead data strategy for enterprise-wide re-platforming
Design robust self-service capabilities for downstream teams
Establish standards for data quality, taxonomy, and metadata
Partner with Engineering and Product to translate business needs
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(Senior) Data Scientist
Accelerate your business with bespoke AI applications, from computer vision to predictive analytics, developed by Ph.D.-level data science and engineering experts.
Benefits:
Competitive salary and benefits
Flexible working hours
Ability to grow with the organization
Interesting projects that eventually go to production
Education Requirements:
MSc/Ph.D. in Mathematics, Optimization, (Electrical) Engineering, Statistics, Computer Science, Machine Learning, Physics
Experience Requirements:
3+ years of industrial experience in ML/AI-related environment
Strong expertise in Python and main data science libraries
Excellent scientific/technical writing skills
Strong communication and presentation skills
Business fluent English and German
Other Requirements:
Working with a high degree of self-responsibility and a goal-oriented approach
Deep expertise in NLP, Computer Vision, Industry 4.0, IoT, Remote Sensing
Proven ML skills (academic papers, Kaggle, GitHub)
Experience with neural networks with PyTorch/TensorFlow
Responsibilities:
Structure, manage and lead client activities and internal research projects
Manage the internal data science project
Evaluate advances in SOTA and assess applicability for customer use cases
Support presales team with developing potential use cases and project ideas
Take an active role in guiding and mentoring junior colleagues
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