Experience Requirements:

• 2+ years experience in SaaS billing support

Responsibilities:

• Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.

• Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.

• Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.

• Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.

Responsibilities:

• Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.

• Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.

• Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.

• Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.

Experience Requirements:

• You have at least 10+ years of experience in B2B customer-facing technical roles, such as technical support, technical account management, or solutions engineering

Responsibilities:

• Provide white-glove, dedicated account support to enterprise customers, acting as a technical advisor and point of escalation for complex support issues

• Partner with Sales, Customer Success, and Professional Services teams to ensure seamless onboarding, product adoption, and expansion for key enterprise accounts

• Lead the troubleshooting and resolution of advanced technical issues across Notion’s platform and embedded partner applications

• Act as a bridge between customers and Notion’s engineering team by reproducing issues and driving resolution through detailed bug reports

Experience Requirements:

• You have 3+ years experience of Customer Success at a fast growing software company with a track record of high achievement

Responsibilities:

• Drive adoption, retention, and expansion for a product people love that solves real problems: You’ll work with a mix of customers who are deploying Notion across their company to solve for problems with collaboration and async work, using Notion as a knowledge base and a home for their project management

• Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.

• Help build the foundations of Customer Success at Notion: As an early member of our team, you'll be instrumental in helping define our motion.

• Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.

Experience Requirements:

• You have 3+ years experience of Customer Success at a fast growing software company with a track record of high achievement

Responsibilities:

• Drive adoption, retention, and expansion for a product people love that solves real problems: You’ll work with a mix of customers who are deploying Notion across their company to solve for problems with collaboration and async work, using Notion as a knowledge base and a home for their project management

• Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.

• Help build the foundations of Customer Success at Notion: As an early member of our team, you'll be instrumental in helping define our motion.

• Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.

Experience Requirements:

• You have 5+ years experience of Customer Success or Sales at a fast growing software company with a track record of high achievement

Responsibilities:

• Help build the foundations of Customer Success at Notion: As an early member of the sales/success teams in Korea, you'll be instrumental in helping define customer success by working closely with a global team.

• Drive adoption, retention, and expansion for a product people love that solves real problems: You are supporting our customers in Korea.

• Build an office from the ground up: As an early team member in Korea, you will play a key role in laying the foundations for and developing the culture of our team and office.

Experience Requirements:

• 5+ years of success in your current Customer Success or Account Management role

Responsibilities:

• Drive onboarding, adoption, utilization, and growth in Notion’s existing customer base by owning specific customer accounts

• Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success

• Partner with the Account Management team on marquee Mid-Market accounts to expand use cases and create stickier customers

• Learn our product inside and out and help your customers drive business outcomes

Experience Requirements:

• You have 2+ years of experience managing engineering teams with a record of shipping high-quality outcomes in a fast-paced environment.

• You have a sufficiently deep background in the observability, reliability and/or deployment infrastructure.

Responsibilities:

• You'll build and manage a diverse and inclusive team of engineers building deployment infrastructure and observability platform of Notion engineering. You'll create a healthy environment in your team that embodies Notion's values.

• You'll recruit, coach, and develop engineers; you'll ensure engineers are regularly receiving feedback and are making progress on personal and professional goals.

• You'll collaborate closely with engineering teams to provide best in class deployment and observability experience. Your team owns mean time to detect (MTTD) and mean time to recover (MTTR) SLOs for Notion.

Benefits:

• Competitive compensation

• Expertise in presentation communication

• Outstanding communication and collaborative team

• Inspire to innovate and offer new ideas

• Plenty of space for creative freedom

Education Requirements:

• BS in Computer Science

• BS in Computer Science

Experience Requirements:

• 2-3 years experience

Responsibilities:

• Respond to client inquiries, trouble shoot issues and resolve challenges

• Train and teach clients on Shufflrr platform

• Install and configure Shufflrr integration with 3rd party platforms

• Act as the initial point of contact for all computer and system related concerns

• Assist management in creating training materials and support documentationProvide QA and support to development team

Benefits:

• Competitive compensation

• Expertise in presentation communication

• Outstanding communication and collaborative team

• Inspire to innovate and offer new ideas

• Plenty of space for creative freedom

Education Requirements:

• Bachelor’s degree

Experience Requirements:

• 4+ years marketing communications

• 2+ years project management experience

Responsibilities:

• Work directly with clients

• Onboard clients to launch their Shufflrr site

• Analyze client content, organize slides and create an enterprise story

• Configure Shufflrr site with client content and permissions

• Assist in Shufflrr training

Responsibilities:

• Lead the design and execution of comprehensive demand generation strategies, including content creation, paid advertising, marketing automation, audience nurturing, and conversion optimization.

• Spearhead branding initiatives such as website redesign and PR campaigns

• Develop and disseminate thought leadership content to educate healthcare professionals about remote care benefits, Medicare reimbursement, and patient engagement strategies.

• Replicate and surpass your past success of improving incoming deal volume measured quarter by quarter.

• Work closely with cross-functional teams to optimize customer journeys and implement innovative digital marketing strategies.

Responsibilities:

• Oversee and coordinate various tasks and projects ensuring timely and effective execution.

• Facilitate cross-functional team communication to ensure alignment and prioritization.

• Develop high-quality content for our website, marketing materials, and other platforms.

• Draft and refine business proposals, pitch decks, and presentations.

• Proactively manage the CEO's calendar, ensuring efficient time management and preparation for meetings.

Education Requirements:

• Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.

Experience Requirements:

• 7+ years of progressive experience in sales, including leadership roles, with a proven track record of scaling teams and driving revenue growth.

Responsibilities:

• Design and implement a modern GTM sales process, playbooks, benchmarks, and associated reporting

• Define sales goals, establish KPIs, and lead the team to consistently achieve and exceed targets.

• Collaborate with leadership on go-to-market strategies, pricing, and product positioning.

• Recruit, train, and mentor a team of Full Cycle Account Executives and other sales professionals, ensuring continuous development and engagement.

• Foster a collaborative and results-driven culture, promoting accountability and excellence at every level.

Benefits:

• Medical insurance

• Vision insurance

• Dental insurance

• 401(k)

• Paid maternity leave / Paid paternity leave

Experience Requirements:

• Extensive experience in backend development, with a focus on problem-solving and architecting scalable, maintainable solutions.

• Mastery of Python and ORM frameworks, including SQLAlchemy.

• Experience with cloud providers (preferably AWS) and designing high-performance cloud-based systems.

Responsibilities:

• Architect and develop high-performance, scalable, and maintainable backend systems using Python, SQLAlchemy, and AWS.

• Break down complex features into manageable tasks and guide the team in their execution.

• Drive innovation by exploring and evaluating new technologies and methodologies to enhance our tech stack.

Benefits:

• ESOPs for all

Education Requirements:

• Bachelor's degree in English, Journalism, Marketing, Communications, or a related field (or equivalent experience).

Experience Requirements:

• Proven experience as a content writer, with a strong portfolio showcasing diverse writing styles and topics.

Responsibilities:

• Produce well-researched and compelling content, including blog posts, articles, website copy, social media posts, email campaigns, product descriptions, and more, while adhering to brand guidelines and maintaining consistency in tone and style.

• Conduct thorough research on industry-related topics, staying up-to-date with current trends, news, and developments to ensure content accuracy and relevance.

• Collaborate with the marketing team to develop content strategies and editorial calendars that align with business objectives, target audience preferences, and SEO goals.

• Optimize content for search engines by incorporating relevant keywords, meta descriptions, and other SEO best practices to improve organic search visibility.

• Review and edit your own work for grammar, spelling, punctuation, clarity, and style. Ensure content is error-free and maintains a high level of quality.

Benefits:

• ESOPs for all the employees

Education Requirements:

• Bachelor's degree in business, marketing, or a related field (Master's degree preferred).

Experience Requirements:

• 8+ years of progressive experience in customer success, with a minimum of 3 years in a leadership role, preferably in the SaaS industry.

Responsibilities:

• Develop and implement a comprehensive customer success strategy to maximize customer satisfaction, retention, and growth.

• Define clear objectives and key results (OKRs) for the customer success team to ensure alignment with company goals.

• Lead, mentor, and inspire a high-performing customer success team.

• Provide coaching and professional development opportunities to team members.

• Develop and optimize an effective customer onboarding process to ensure new clients get up and running smoothly.

Benefits:

• Innovative Environment

• Professional Growth

• Collaborative Culture

• Work-Life Balance

• Competitive Compensation

Benefits:

• Innovative Environment

• Professional Growth

• Collaborative Culture

• Work-Life Balance

• Competitive Compensation

Benefits:

• Innovative Environment

• Professional Growth

• Collaborative Culture

• Work-Life Balance

• Competitive Compensation

Benefits:

• Innovative Environment

• Professional Growth

• Collaborative Culture

• Work-Life Balance

• Competitive Compensation