Experience Requirements:

• 5 - 8 years

Experience Requirements:

• 3 - 7 years

Benefits:

• Medical, Dental, Vision

• Life Insurance

• 401k (with match)

• Paid time off

Experience Requirements:

• 5+ years as an experienced customer support leader

• Experience in music distribution or music tech a plus

• Advanced experience with CRM systems and AI-driven workflows

Other Requirements:

• Strong data analysis skills with Google Sheets

• Decisive and accountable

• Comfortable with complex domains like royalties and rights

Responsibilities:

• Lead day-to-day Customer Support operations

• Manage Support Leads, driving accountability and quality

• Establish and maintain a Quality Assurance (QA) program

• Track and improve CSAT and resolution rates

• Work cross-functionally to reduce contact rates

Benefits:

• Medical insurance

• Vision insurance

• Dental insurance

• 401(k)

Education Requirements:

• Bachelor's degree in Business, Communications, IT, or Healthcare Administration

Experience Requirements:

• 3–6+ years of experience in customer/technical support

• 1–2+ years of direct management or supervisory experience

• Hardware support experience

Other Requirements:

• Familiarity with HIPAA compliance

• Bilingual English/Spanish preferred

• Proficiency with HubSpot Service Hub and Aircall preferred

Responsibilities:

• Manage a high velocity support operation

• Manage schedules and coverage to meet SLAs

• Mentor and develop a distributed support team

• Serve as first-line escalation point for complex technical issues

• Partner with Product and Engineering to relay customer feedback

Benefits:

• Fully paid medical plans

• 401k with Company Match

• FREE Sauna or Cold Plunge

• Learning and Development stipend

• Paid time off

Experience Requirements:

• 5+ years of experience leading a customer-facing support team

• Experience managing multi-channel support operations

Other Requirements:

• Full time Monday-Friday

• Excellent written and verbal communication skills

• Strong proficiency with customer support systems

Responsibilities:

• Lead, coach, and develop a customer support team

• Own the customer experience across all support channels

• Protect and improve brand reputation across review platforms

• Own Customer Support systems like Zendesk

• Define and track key CS metrics

Benefits:

• Medical, dental & vision plans

• Fully paid parental leave (12 weeks)

• Unlimited time off

• Equity

• LinkedIn Learning membership

Experience Requirements:

• 5+ years of experience in technical support or customer service

• Experience in SaaS or real estate tech preferred

• Familiarity with SLA management

Other Requirements:

• Hybrid: in-office at least four days per week

• Process improvement mindset

• Familiarity with ticketing systems

Responsibilities:

• Handle Tier 2 and escalated tickets

• Act as a point of escalation for critical issues

• Standardize support workflows and documentation practices

• Collaborate with EPD and Account Management teams

• Coach and train Tier 1 and Tier 2 support team members

Benefits:

• Flexible/Hybrid remote work option

• Supportive and collaborative work environment

• Diversity, equity, and inclusion focus

Education Requirements:

• High school diploma or GED

Experience Requirements:

• At least three years of progressively responsible administrative/customer service experience

• Experience in high call volume call center preferred

Other Requirements:

• Proficiency in modern office practices

• Familiarity with utility management systems preferred

• Ability to analyze and present data

Responsibilities:

• Lead customer service operations via various channels

• Manage escalated customer issues

• Conduct high-volume collections activities

• Process service orders and account adjustments

• Assist with training and coaching new hires

Education Requirements:

• Degree in software engineering, data science or similar area

Experience Requirements:

• 3+ years of experience as a Data Engineer

• Strong proficiency with SQL and relational databases

• Hands-on experience with Azure Data Factory and data lake architectures

• Experience with orchestration tools (e.g. Airflow, Prefect, Dagster)

• Solid programming skills in Python

Other Requirements:

• Experience with healthcare data (FHIR, HL7)

• Familiarity with HIPAA, GDPR, and ISO27001

• Willingness to travel for rare onsite sessions

Responsibilities:

• Build, maintain, and optimize batch and near-real-time data pipelines

• Design and evolve data models supporting AI/ML workflows

• Implement data quality checks, testing, and monitoring

• Implement API based data extraction and scraping technology

• Collaborate with AI/ML engineers and frontend teams

Education Requirements:

• Degree or equivalent (business, healthcare, IT or related)

• Project management training or certification (PRINCE2, AgilePM, PMP)

Experience Requirements:

• Significant experience delivering digital or SaaS solutions into healthcare

• Strong track record of managing multi-stakeholder projects

• Working knowledge of NHS login and the NHS App

• Comfortable interpreting usage analytics and operational data

• Familiarity with agile or hybrid delivery methods

Other Requirements:

• Exposure to NHS login or patient portals

• Proactive, ownership mindset

• Clear written and verbal communication for clinical audiences

Responsibilities:

• Lead implementation projects for EBO’s Intelligent Patient Portal

• Plan and manage deployment of IPP journeys (appointment management, etc.)

• Own project governance: scope, milestones, RAID, and reporting

• Coordinate technical delivery teams for EPR/PAS integrations

• Lead projects to integrate portal through NHS login and NHS App

Education Requirements:

• Bachelor’s or master’s degree in interaction design, interface design, human-computer interaction, or service design

• Degree in graphic design with emphasis on UX or equivalent qualification

• Any graduate with a degree in arts or diploma in designing

• Additional courses in UI/UX

Experience Requirements:

• 2-10 Years of experience required

• Two or more years of relevant industry experience designing applications and products

Other Requirements:

• Portfolio of design projects

• Strong interaction and visual design skills (Adobe CS, Miro)

• Knowledge of rapid prototyping tools such as Adobe XD and Invision

• Familiarity with agile software development processes

Responsibilities:

• Gather and evaluate user requirements with product teams

• Develop UI/UX mockups and prototypes

• Adhere to product style standards on fonts, colors, and images

• Create storyboards, user flows, process flows, wireframes, and site maps

• Maintain a holistic and human-centered approach to product design

Education Requirements:

• Relevant bachelor’s degree

Experience Requirements:

• 3-9 years of experience required

• Working experience with React.js version 16+

• Extensive experience with RESTful APIs

• Experience building SaaS or other products

Other Requirements:

• Strong proficiency in JavaScript (ES6) and DOM manipulation

• Thorough understanding of React.js and workflows like Flux or Redux

• Ability to write custom CSS (CSS3) and HTML5

• Experience with common tools such as Babel, Webpack, and NPM

• Proficient understanding of data structures, databases, and SQL

Responsibilities:

• Develop new user-facing features using React.js

• Build reusable components and front-end libraries

• Translate designs and wireframes into high quality code

• Optimize components for maximum performance across devices and browsers

• Coordinate with the team working on different layers of the product

Education Requirements:

• Relevant bachelor’s degree

• Testing certification (Preferably ISTQB)

Experience Requirements:

• 8-10 years of experience required

• Minimum three years of hands-on experience in Java

• Eight or more years of hands-on functional and automation testing experience

• Prior test lead experience

Other Requirements:

• Experience with Salesforce Metadata API and Lightning Web Components

• Experience with CI tools like GitHub and Jenkins

• Strong object-oriented programming skills in Java

• AWS or Salesforce certification is advantageous

• Understanding of security testing, AI, and machine learning

Responsibilities:

• Lead QA efforts from requirements gathering to execution

• Manage manual and automation QA engineers

• Build automation/performance scripts with quality code

• Integrate Selenium scripts with Jenkins

• Maintain traceability of functional requirements to automation scripts

Education Requirements:

• Graduate degree in Computer Science, Statistics, Informatics, or Information Systems

Experience Requirements:

• 4-6 Years of experience in technical areas

• Three to five years of hands-on experience in product development and support

• Minimum of three years of leadership experience in conceptualizing requirements

Other Requirements:

• Experience with SAAS and software products, preferably on AWS

• Knowledge of database management

• Domain knowledge in sales, revenue operations, or finance

• Excellent communication and presentation skills

Responsibilities:

• Sprint planning and Vision marketing

• Competitive and feature analysis

• Recruiting and building a professional team of technicians

• Improving team productivity and quality through coaching

• Managing product development, implementation, and ongoing support

Education Requirements:

• Graduate degree in Computer Science, Statistics, Informatics, or Information Systems

Experience Requirements:

• 4-12 Years of experience required

• Five or more years of experience in a Data Engineer role

• Work experience in SAAS/B2C product development is a must

Other Requirements:

• Advanced SQL knowledge and experience with relational databases

• Knowledge of big data tools (Hadoop, Spark, Kafka, Dremio, Druid)

• Experience with AWS cloud services (EC2, EMR, RDS, Redshift, Snowflake)

• Familiarity with modern ETL/ELT tools like Airbyte and Hevodata

• Knowledge of Python and Java

Responsibilities:

• Create and maintain optimal data pipeline architecture

• Assemble large, complex data sets for business requirements

• Design scalable architecture addressing big data variety and velocity

• Build infrastructure for optimal ETL from wide variety of sources

• Implement database policies, procedures, and security standards

Education Requirements:

• Graduate or postgraduate degree in Computer Science, Statistics, Analytics, or Data Science

Experience Requirements:

• Role available at multiple levels (Jr, Sr, Principal)

• Experience deploying NLP solutions in a commercial environment

• Strong experience implementing models in production

Other Requirements:

• Deep understanding of machine learning and deep learning algorithms

• Expertise in developing NLP/NLU algorithms and models

• Programming skills in Python and R

• Knowledge of tools like TensorFlow, Keras, MXNET, and H2O

• Experience with chatbot technologies like Elasticsearch and Solr

Responsibilities:

• Research and develop algorithms for learning from text

• Extract data sets containing millions of documents

• Develop NLP capabilities to improve client service speed

• Summarize research and analysis for stakeholders

• Apply advancements in AI and deep tech to product needs

Education Requirements:

• Any graduate with relevant degree

Experience Requirements:

• 4-10 Years of experience required

• Four or more years of extensive full-stack experience (MEAN or similar)

• At least three years of hands-on experience with Vue.js or React

• At least five years of experience using Python or Java

Other Requirements:

• Experience designing and building RESTful services

• Experience with Kubernetes, Containers, and Microservices

• Experience with cloud providers and CI/CD workflows

• Knowledge of AUTH technologies such as OAuth2 and SAML

• Strong experience with Git

Responsibilities:

• End-to-end architecture of new products and delivery

• Architect scalable and cost-effective cloud solutions

• Define architecture principles and technology roadmaps

• Identify and implement applications for new technologies

• Lead technical initiatives and coordinate with other engineering groups

Benefits:

• Exciting opportunities in software development

• Dynamic work environment

• Grow your career

• Make a significant impact

• Tackle real-world challenges

Responsibilities:

• Contribute to the commercialization of Causal AI

• Tackle real-world challenges

• Machine teaching

• Modeling

• Deployment

Benefits:

• Exciting opportunities in software development

• Dynamic work environment

• Grow your career

• Make a significant impact

• Tackle real-world challenges

Responsibilities:

• Contribute to the commercialization of Causal AI

• Tackle real-world challenges

• Machine teaching documentation

• Modeling documentation

• Deployment documentation

Benefits:

• Exciting opportunities in software development

• Dynamic work environment

• Grow your career

• Make a significant impact

• Tackle real-world challenges

Responsibilities:

• Contribute to the commercialization of Causal AI

• Tackle real-world challenges

• Machine teaching infrastructure

• Modeling infrastructure

• Deployment infrastructure

Benefits:

• Remote and flexible work

• Work on cutting-edge AI tech

• Competitive packages

• Off-sites and retreats

Experience Requirements:

• Experience with Kubernetes, Docker, GitHub Actions, and Terraform

• Solid grasp of cloud infrastructure, version control, and CI/CD practices

Other Requirements:

• Practical, hands-on mindset and team-first attitude

• Problem-solving skills and attention to detail

• Eagerness to learn and adapt in a fast-moving environment

Responsibilities:

• Automate infrastructure with Terraform and Azure Resource Manager

• Build and maintain CI/CD pipelines using Azure DevOps and GitHub Actions

• Run and monitor Kubernetes clusters (AKS)

• Containerize apps with Docker and Docker Compose

• Work with Azure cloud services (VMs, AKS, ACR, networking, etc.)