Tymely
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About
Tymely is an AI-powered customer service platform designed for e-commerce brands. It boasts 99.5% accuracy, 70% cost savings, and 80% ticket coverage. The AI agent handles complex inquiries, including refunds, exchanges, coupon application, and order edits. Tymely integrates with various systems like Salesforce, Shopify, and Zendesk, providing full ticket resolution. It aims to improve CSAT by delivering hyper-personalized responses and acting on 90% of tier-1 tickets. The platform offers real-time expert verification, ensuring high-quality support, and provides customer service visibility, alerting users to emerging issues. Pricing is pay-per-ticket.
Platform
Task
Features
• full ticket resolution
• 99.5% accuracy
• handles complex customer service inquiries (email & chat) end-to-end
• real-time expert verification
• 80% ticket coverage
• 70% cost savings
• seamless integration with various systems (salesforce, shopify, zendesk, etc.)
• hyper-personalized responses
Job Opportunities
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