LiveX AI
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About
LiveX AI is an enterprise-grade platform designed for B2C companies looking to synchronize their customer engagement across multiple touchpoints. It utilizes advanced AI agents to provide consistent, human-like assistance throughout the entire customer journey, from initial onboarding to long-term retention. Unlike standard chatbots, LiveX AI creates a unified memory across all channels, ensuring that a customer's interaction history on a mobile app is recognized when they interact via voice or a physical kiosk. This holistic approach helps businesses foster deeper loyalty and more efficient support operations by removing the silos that typically separate different communication channels. The platform is divided into Digital AI and Physical AI solutions. On the digital side, it automates engagement through chat, apps, and voice to resolve support tickets and drive transactions with precision and speed. For physical environments, it extends this intelligence to holograms, interactive kiosks, and QR code experiences that inform and guide customers in real-time. Built on Google Cloud and NVIDIA infrastructure, the tool integrates with existing back-end systems like HubSpot, Zendesk, and AWS. It supports various deployment models including cloud, on-premise, or hybrid, often allowing enterprises to go live in under a month with a no-code setup or API integration. This tool is specifically tailored for large B2C enterprises in sectors such as IoT, retail, and digital services where customer churn and support efficiency are critical metrics. Roles such as Product Managers, Customer Experience Directors, and Support Operations leaders use it to scale growth without increasing headcount. It is particularly effective for businesses that operate both online and in physical retail spaces and require a high level of security and compliance for sensitive data. Industry leaders like Wyze and Pictory have already implemented the system to achieve significant self-resolution rates and higher conversion metrics. What sets LiveX AI apart is its "unified AI memory" and its status as an official Google Cloud and NVIDIA ISV partner. While competitors often focus solely on web-based chat, LiveX bridges the gap between digital platforms and physical reality through unique implementations like holograms. Furthermore, its deep focus on enterprise security—demonstrated by SOC 2, HIPAA, and GDPR certifications—positions it as a more robust alternative to standard AI assistant vendors for highly regulated industries. The platform's ability to reduce subscriber churn by double digits while delivering high ROI makes it a strategic asset for growth-focused enterprises.
Pros & Cons
Achieves over 90% self-resolution rates in customer support scenarios.
Unifies customer data across digital and physical touchpoints like kiosks and holograms.
Certified for HIPAA, SOC 2, and GDPR compliance for enterprise security.
Offers high ROI with reports of 40x+ return and significant churn reduction.
Official partnership with Google Cloud and NVIDIA ensures high-level industrial support.
Requires booking a demo to access specific pricing information.
Designed primarily for large B2C enterprises rather than small businesses.
Full deployment can take up to a month which may be long for some users.
Focus is on B2C, potentially lacking specialized features for B2B sales cycles.
Use Cases
Customer Support Leads can automate ticket resolution across chat and voice, reducing response times by several minutes per ticket.
Retail Operations Managers can deploy AI-powered kiosks and holograms to guide and convert in-person shoppers.
Product Managers can utilize the ChurnControl feature to turn cancellation attempts into strategic feedback and retention opportunities.
Digital Marketing Teams can integrate AI agents into onboarding flows to triple trial-to-paid conversion rates.
Enterprise IT Directors can implement highly secure AI assistants that comply with HIPAA and GDPR across hybrid cloud environments.
Platform
Features
• hybrid cloud deployment
• self-service automation
• back-end system integrations
• enterprise-grade security (soc 2, hipaa)
• multi-channel digital agents
• churncontrol automation
• physical ai (holograms & kiosks)
• unified ai memory
FAQs
How does LiveX AI bridge digital and physical experiences?
LiveX AI uses a unified AI memory that connects interactions across web chat, mobile apps, and voice with physical touchpoints like holograms and kiosks. This ensures that the agent recognizes the customer's history and needs regardless of where the interaction takes place.
Is LiveX AI compliant with industry security standards?
Yes, the platform is built for enterprise-level security and is fully compliant with SOC 2, HIPAA, GDPR, and ISO standards. It runs on Google Cloud and NVIDIA infrastructure with built-in encryption and governance.
How long does the implementation process take for an enterprise?
Most enterprises can deploy LiveX AI agents in under a month. The platform offers flexible integration options, including no-code setups, API-driven integrations, or full on-premise control depending on the specific business needs.
What back-end systems can LiveX AI integrate with?
LiveX AI features a mature integration ecosystem that connects to popular tools like HubSpot, Zendesk, AWS, and other proprietary back-end systems. This allows the AI agents to perform action-driven automations rather than just answering questions.
What kind of results have companies seen using LiveX AI?
Case studies show significant impacts, such as Wyze Labs achieving a 90% self-resolution rate and Pictory tripling its conversion rates. Other users like Akool have reported cutting subscriber churn by over 26%.
Pricing Plans
Enterprise
Unknown Price• Human-like Digital AI Agents
• Physical AI (Kiosks & Holograms)
• Unified AI Memory across channels
• ChurnControl automated deflection
• SOC 2, HIPAA, and GDPR compliance
• Zendesk and HubSpot integrations
• No-code or API deployment
• 24/7 customer support automation
• Hybrid/On-premise deployment options
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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