Churnly
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About
Churnly is an AI-powered platform designed for B2B SaaS companies to predict and reduce customer churn. It leverages artificial intelligence, machine learning, and natural language processing to analyze customer data, identify patterns indicating churn, and predict which customers are likely to leave. The tool provides actionable insights by tracking revenue at risk, monitoring user engagement across products, and identifying at-risk customers. Churnly helps businesses understand customer behavior, intervene early, and increase Customer Lifetime Value. It integrates with existing systems to import customer data instantly, offering a simple-to-use dashboard to prioritize customers needing intervention. The platform provides filtering tools to sort customers by value and churn likelihood, aiding in trend spotting and internal changes. Churnly is built for SaaS, offers actionable insights, uses machine learning, connects to existing systems, and is loved by customer success teams, providing constant updates and support.
Platform
Task
Features
• customer data integration
• churn trend analysis and root cause insight
• customer filtering and prioritization
• actionable insights dashboard
• lifetime value (ltv) enhancement
• user engagement tracking
• revenue at risk tracking
• ai-powered churn prediction
FAQs
Why should your company use Churnly?
If you’re a B2B SaaS company and want to understand and reduce churn, you should use Churnly.Churnly is exceptionally simple to use, quick to get started and provides actionable insights you’ll need to stop your customers leaving.
What technology does Churnly use to help retain our customers?
Churnly uses data science, Machine Learning, and NLP to find churn patterns, predicts likelihood of leaving with a predictive model, and AI learns over time to highlight at-risk customers.
What features does Churnly provide?
Churnly offers a simple dashboard for prioritizing customers, filtering tools by value/churn likelihood, insight into product usage/churn reasons, and secure integrations for data pulling.
How did we create our price plans?
Pricing is based on customer count and data rows, reflecting the expertise of Churnly's PhD-level team and the cost of hosting data securely on Azure managed services. Contact them for a discussion.
What is the cancellation policy?
There are no contracts; you can cancel anytime. If you cancel during a paid period, you retain access until that period ends and won't be charged further. You can sign back up anytime.
When is payment taken?
The first monthly payment is taken upon signing the agreement via payment card or Direct Debit. Subsequent payments are taken on the same day each month until cancellation.
How does Churnly protect our data?
Hosted on Microsoft® Azure™ Cloud, Churnly uses SAS70-certified Tier 4 data centers, firewalls, intrusion detection, SSL, 24/7 monitoring, and only accepts anonymized data with encrypted connections.
What are Churnly’s policies regarding your customer data?
All rights to your data are maintained by you, with easy export options. Contact data is never shared. Full access to your data for viewing or transfer is available while your account is active.
How will Churnly maintain service continuity?
Leveraging Microsoft Azure Cloud, Churnly guarantees 99.5% uptime, offers redundant operations for disaster protection, uses back-up servers, and provides around-the-clock performance monitoring.
What type of technical support is included?
Churnly provides web and email support with a guaranteed 24-hour response time. A skilled team offers unlimited support tickets at no additional cost.
Does the Churnly product and technologies get updated and enhanced?
Churnly constantly improves performance and functionality. Customers benefit from all updates, frequent new feature releases, effort-free upgrades, and a formal feedback mechanism.
Can we integrate Churnly into our existing CRM and 3rd party software?
Integrations are available for Salesforce, Zendesk, Magento, Segment, and Stripe. Churnly can also build dedicated connectors for other data sources. Contact their pre-sales team.
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