Churnly
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About
Churnly is an AI-powered platform designed for B2B SaaS companies to predict and reduce customer churn. It leverages artificial intelligence, machine learning, and natural language processing to analyze vast customer datasets. The platform identifies specific patterns indicating churn risk, tracks revenue at risk by viewing each seat as a sub-customer, and monitors user engagement across your product. Churnly provides a simple-to-use dashboard with filtering tools to prioritize customers based on their value and likelihood to leave. It integrates seamlessly with existing systems like Salesforce, Zendesk, Magento, Segment, and Stripe, importing data instantly. By offering actionable, predictive insights, Churnly empowers customer success teams to intervene early, increase customer Lifetime Value, and drive faster growth. It's built specifically for SaaS, provides machine learning-driven insights, connects to existing systems, and is constantly updated with new features.
Platform
Features
• natural language processing
• data science & machine learning
• actionable insights dashboard
• revenue at risk tracking
• customer ltv growth assistance
• seamless data integrations
• customer engagement tracking
• predictive churn model
FAQs
Why should your company use Churnly?
If you're a B2B SaaS company seeking to understand and reduce churn, Churnly is for you. It's simple to use, quick to set up, and delivers actionable insights to prevent customer departures.
What technology does Churnly use to help retain our customers?
Churnly employs data science, Machine Learning, and Natural Language Processing to detect churn-indicating patterns. It uses a predictive model for customer retention and its AI continuously learns.
What features does Churnly provide?
Churnly offers a user-friendly dashboard to prioritize at-risk customers, filtering tools by value and churn likelihood, insights into product usage and reasons for leaving, plus secure data integrations.
How did Churnly create its price plans?
Pricing is based on customer count and data rows, reflecting the expertise and advanced technology involved. Churnly hosts data securely on Azure and covers computational power costs. Contact us directly to discuss specific pricing plans.
What is Churnly's cancellation policy?
There are no contracts, so you can cancel anytime. If you cancel mid-period, you retain access until the period's end and won't be charged further. You are free to sign back up anytime.
When is payment taken for Churnly services?
The first monthly payment is taken via card or Direct Debit upon signing the agreement, and subsequently on the same day each month until cancellation.
How does Churnly protect our data?
Churnly is hosted on Microsoft Azure Cloud with robust security: SAS70-certified Tier 4 data center, firewalls, intrusion detection, SSL, 24/7 monitoring, and third-party certifications. Data is anonymised and connections encrypted.
What are Churnly's policies regarding customer data?
You maintain all rights to your data and can easily export it. Your contact data is never shared with third parties. Full data access for viewing or transfer is provided as long as your account is active.
How does Churnly ensure service continuity and availability?
Leveraging Microsoft Azure Cloud, Churnly guarantees 99.5% uptime, redundant off-site operations for disaster recovery, backup servers, and continuous performance monitoring for prompt issue resolution.
What technical support is included with Churnly's service?
Churnly provides web and email support with a guaranteed 24-hour response time from a skilled team. Customers can submit an unlimited number of support tickets at no additional cost.
Does the Churnly product and technologies get updated?
Yes, Churnly constantly improves its product's performance and functionality. Customers benefit from all updates, frequent new feature releases, and seamless upgrades typically performed during off-peak hours.
Can Churnly integrate with existing CRMs and 3rd party software?
Integrations are available for Salesforce, Zendesk, Magento, Segment, and Stripe. For unsupported data sources, Churnly can build dedicated connectors; contact our pre-sales team to discuss.
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