Churnly
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About
Churnly is an AI-powered tool that helps B2B SaaS companies reduce churn by predicting customer churn at every stage of the journey. It gathers customer data, identifies patterns, and provides actionable insights to retain customers. Churnly tracks revenue at risk, user engagement, and provides integrations with existing systems like SalesForce, Zendesk and Stripe.
Platform
Task
Features
• actionable insights
• machine learning
• track engagement
• built for saas
• import all your customer data, instantly
• increase lifetime value
• track revenue at risk
• predict customer churn at every stage of the journey
FAQs
Why should your company use Churnly?
If you’re a B2B SaaS company and want to understand and reduce churn, you should use Churnly.Churnly is exceptionally simple to use, quick to get started and provides actionable insights you’ll need to stop your customers leaving.
What technology does Churnly use to help retain our customers?
Churnly uses data science methods, including Machine Learning and Natural Language Processing, to find patterns within your customer data that strongly indicate churn.
What features does Churnly provide?
By using Churnly’s software, you get; A simple-to-use dashboard for you to prioritise which customers need quick intervention. Filtering tools to enable you to sort customers by their value to your business and their likelihood to leave An understanding of how your customers are using your product and insight into why your customers leave, so you can spot trends and make changes internally Integrations to pull your data into Churnly’s platform safely and securely, and without any heavy lifting on your side
Cancellation
There are no contracts when you sign up to Churnly, so you’re free to cancel anytime.If you decide to cancel during a period for which you have paid, you will continue to get access to all of the services you have paid for until the end of that period. You will not be charged further. Of course, you are free to sign back up anytime.
How does Churnly protect our data?
Churnly is hosted on the Microsoft® Azure™ Cloud hosted services platform. Some of the security measures Azure takes to protect your data are; A secure, SAS70-certified Tier 4 data center Firewalls Intrusion detection SSL and application security 24/7 security monitoring Third-party certifications for security practices
What are Churnly’s policies regarding your customer data?
All rights to your data are maintained by you. We provide you the ability to easily export your data and take it elsewhere, if desired.
How will Churnly maintain the continuity of its service, specifically with regard to uptime and disaster protection?
By leveraging Microsoft’s Azure Cloud service, we are able to provide the following; Minimum uptime of 99.5% Redundant operations in off-site locations, in case of a catastrophic event (fire, earthquake, etc.). Back-up servers to avoid service disruptions if a piece of hardware fails. Around-the-clock performance monitoring, so issues can be detected and addressed promptly.
What type of technical support is included with this Service?
Churnly provides the following support; Web and email support with a guaranteed 24 hour response time. A skilled, well trained team of support professionals. Submit an unlimited number of support tickets, at no additional cost.
Does the Churnly product and technologies get updated and enhanced?
Churnly is constantly improving performance and functionality of its product. As a customer, you will benefit from; All updates to our product. Frequent new product development cycles, with new features released at regular intervals. Upgrades that require no effort or disruption to you and usually carried out during off-peak hours (GMT). A formal mechanism for gathering customer feedback and suggestions, and incorporating this feedback into product roadmaps.
Can we integrate Churnly into our existing CRM and 3rd party software?
Integrations with leading data vendors such as SalesForce, Zendesk, Magento, Segment and Stripe are available. If your data is stored in a data source we currently do not support connections to, for example within your own platform, we can build a dedicated connector. You can discuss this with us.
Job Opportunities
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