Octocom
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About
Octocom is an AI-driven support and sales platform specifically engineered for the e-commerce sector. It functions as a first line of support by integrating directly with popular e-commerce platforms like Shopify, Magento, and BigCommerce, as well as help desk software such as Gorgias and Zendesk. The primary objective of the tool is to reduce the operational burden on human support teams by automatically resolving repetitive inquiries related to order tracking, returns, and common product questions. Unlike traditional keyword-based bots, Octocom utilizes advanced AI to maintain natural, human-like conversations that align with a brand’s unique voice and terminology. The platform operates through a dual-purpose approach: customer support and proactive sales assistance. On the support side, it handles complex tasks like managing refunds and complaint processing 24/7. When a situation exceeds the AI's capabilities, it performs an intelligent handoff to human agents, passing along the full context of the conversation to ensure a seamless transition. On the sales side, Octocom acts as a digital shopping consultant, providing tailored product recommendations and comparisons. It also features intelligent upselling capabilities, triggering personalized messages based on customer actions like cart abandonment or product page visits to increase average order value. This solution is best suited for e-commerce brands of all sizes looking to scale their operations without significantly increasing headcount. Support managers can use it to maintain high satisfaction scores while lowering response times, and marketing teams can leverage the upselling features to drive revenue. Octocom's ability to communicate in over 100 languages makes it particularly valuable for international retailers needing to provide localized support across diverse markets. Its omnichannel presence ensures that customers receive consistent service whether they are reaching out via email, WhatsApp, Instagram, or Facebook Messenger. What distinguishes Octocom from generic chatbots is its deep synchronization with the e-commerce stack. It doesn't just provide canned responses; it stays updated with real-time product catalogs, discounts, and inventory levels. This deep integration allows the AI to perform smart actions, such as proactively solving late delivery issues rather than just reporting status. Furthermore, the platform offers a 30-day money-back guarantee and promises a setup time of under two weeks, making it an accessible option for businesses transitioning from manual support to AI-enhanced workflows.
Pros & Cons
Automatically resolves up to 90% of support inquiries without human intervention.
Supports over 100 languages with the ability to change languages on the fly.
Deep integration with major help desks like Gorgias and Zendesk maintains agent context.
Includes a 30-day money-back guarantee to ensure business satisfaction.
Drives revenue with upselling features that increase average order value by up to 20%.
Entry-level Basic plan is restricted to stores with 50 products or fewer.
Advanced features like order management are not available on the Basic tier.
Removing Octocom branding from the chatbot requires a Custom enterprise plan.
Phone and priority support are excluded from the standard Basic pricing.
Use Cases
Ecommerce Support Managers can automate 90% of ticket volume for tasks like order tracking and returns, allowing human agents to focus on high-priority issues.
Growth Marketers can implement AI-powered upselling triggered by cart abandonment or product page visits to increase average order value.
International Retailers can provide 24/7 instant support in over 100 languages without the need to hire localized support staff for every region.
Sales Teams can use the AI as a digital shopping consultant to guide customers through product comparisons, resulting in higher conversion rates.
Platform
Features
• omnichannel support
• product recommendations
• order tracking
• intelligent human handoff
• ai-powered upselling
• help desk integrations
• multilingual (100+ languages)
• returns & refunds handling
FAQs
Which eCommerce platforms does Octocom support?
Octocom integrates with major platforms including Shopify, Magento, BigCommerce, WooCommerce, and Wix, plus custom systems via their API.
How long does it take to get started?
The platform is designed for rapid deployment, typically taking under two weeks to fully automate customer support workflows and sync product data.
How many languages does the AI support?
Octocom's AI models are fluent in over 100 languages and can automatically detect and change languages during a live conversation.
What happens if the AI cannot solve a customer's problem?
The tool features an intelligent human handoff system that transfers complex cases to human agents while providing the full conversation context for resolution.
Is there a guarantee for the service?
Yes, Octocom offers a 30-day money-back guarantee for new users, allowing brands to test the AI's impact on support volume risk-free.
Pricing Plans
Basic
USD100.00 / per month• Up to 350 conversations
• Up to 50 products
• Answer product questions
• Answer general questions
• Offload to humans
• Order tracking
• Lead collection
• 24/7 Email Support
Advanced
USD200.00 / per month• Up to 350 conversations
• Up to 500 products
• Omnichannel support
• Automated contact form
• Handle order management
• Dedicated account manager
• Phone & Priority Support
Custom
Unknown Price• Custom Ecommerce integrations
• Access to Octocom API
• Isolated deployments
• Custom SLAs
• Train AI for new tasks
• Integration support
• Unbranded chatbot
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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