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Octocom

Paid
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About

Octocom is an AI platform specifically designed for e-commerce businesses to enhance customer support, simplify shopping, and increase average order value through intelligent upselling. It seamlessly connects with popular help desks and e-commerce platforms, delivering human-like, natural conversations tailored to your brand's personality. Octocom handles repetitive inquiries, provides instant resolutions, and intelligently escalates complex issues to human agents with full context. It offers 24/7 multilingual support across email, Instagram, Messenger, WhatsApp, and SMS, aiming to automate up to 90% of support tickets. The platform also includes smart analytics and proactively solves problems, reducing workload and improving customer satisfaction for e-commerce brands.

Platform
Web
Task
customer servicing

Features

omnichannel support

human-like ai conversations

help desk integration

ai-powered product recommendations & upselling

automated order tracking & returns/refunds

ecommerce platform sync & product catalog integration

24/7 multilingual instant support

intelligent human handoff

Pricing Plans

Basic
USD100.00 / per month

Up to 350 conversations

Up to 50 products

Answer product questions

Answer general questions

Offload to humans when needed

Help with order tracking

Lead collection

24/7 Email Support

Advanced
USD200.00 / per month

Up to 350 conversations

Up to 500 products

Everything in Basic plan

Omnichannel

Automated contact form

Handle order management

Dedicated account manager

Phone & Priority Support

Custom
Unknown Price

Integrate to custom Ecommerce platforms

Access to Octocom API

Isolated and on-premises deployments

Custom SLAs

Train Octocom AI to perform new tasks

Special integration and transition support

Unbranded chatbot

Job Opportunities

There are currently no job postings for this AI tool.

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Ratings & Reviews

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