Octocom
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About
Octocom is an AI platform specifically designed for e-commerce businesses to enhance customer support, simplify shopping, and increase average order value through intelligent upselling. It seamlessly connects with popular help desks and e-commerce platforms, delivering human-like, natural conversations tailored to your brand's personality. Octocom handles repetitive inquiries, provides instant resolutions, and intelligently escalates complex issues to human agents with full context. It offers 24/7 multilingual support across email, Instagram, Messenger, WhatsApp, and SMS, aiming to automate up to 90% of support tickets. The platform also includes smart analytics and proactively solves problems, reducing workload and improving customer satisfaction for e-commerce brands.
Platform
Features
• omnichannel support
• human-like ai conversations
• help desk integration
• ai-powered product recommendations & upselling
• automated order tracking & returns/refunds
• ecommerce platform sync & product catalog integration
• 24/7 multilingual instant support
• intelligent human handoff
Pricing Plans
Basic
USD100.00 / per month• Up to 350 conversations
• Up to 50 products
• Answer product questions
• Answer general questions
• Offload to humans when needed
• Help with order tracking
• Lead collection
• 24/7 Email Support
Advanced
USD200.00 / per month• Up to 350 conversations
• Up to 500 products
• Everything in Basic plan
• Omnichannel
• Automated contact form
• Handle order management
• Dedicated account manager
• Phone & Priority Support
Custom
Unknown Price• Integrate to custom Ecommerce platforms
• Access to Octocom API
• Isolated and on-premises deployments
• Custom SLAs
• Train Octocom AI to perform new tasks
• Special integration and transition support
• Unbranded chatbot
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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