Octocom
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About
Octocom is an advanced AI-powered customer support and sales solution specifically designed for e-commerce businesses. It helps accelerate response times, boost customer satisfaction, and increase conversion rates and average order value. The platform automates up to 90% of support inquiries, handling tasks such as order tracking, returns, refunds, and complaints. Beyond support, Octocom acts as a shopping consultant, offering AI-driven product recommendations, inquiries, and comparisons, and facilitates intelligent upselling through smart bundling and personalized messages based on customer actions. Key features include seamless integration with popular help desks like Gorgias and Zendesk, synchronization with all e-commerce platforms including custom ones (Shopify, Magento, WooCommerce, Wix), and omnichannel support across email, Instagram, Messenger, WhatsApp, and SMS. Octocom provides human-like, multilingual AI interactions, 24/7 instant support, smart action automation, and customizable brand voice matching. It also offers smart analytics for optimizing store experience and intelligent human handoff for complex cases.
Platform
Features
• omnichannel communication
• intelligent product recommendations
• multilingual support (100+ languages)
• ai-powered customer support automation
• smart analytics & customization
• human-like ai conversations & handoff
• ai-driven upselling & bundling
• e-commerce platform integration
Pricing Plans
Basic
$100.00 / per month• Up to 350 conversations
• Up to 50 products
• Answer product questions
• Answer general questions
• Offload to humans when needed
• Help with order tracking
• Lead collection
• 24/7 Email Support
• Web-Based Chatbot
• Analytics dashboard
Advanced
$200.00 / per month• Up to 350 conversations
• Up to 500 products
• Everything in Basic plan
• Omnichannel
• Automated contact form
• Handle order management
• Dedicated account manager
• Phone & Priority Support
• Web-Based Chatbot
• Analytics dashboard
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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