Octocom
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About
Octocom is an AI-powered customer support solution designed for e-commerce businesses. It handles customer inquiries across multiple channels (email, Instagram, Messenger, WhatsApp, SMS), offering automated responses for common issues and seamlessly transferring complex cases to human agents. Key features include product recommendations, order tracking, returns and refund handling, and AI-driven upselling. Octocom integrates with various e-commerce platforms (Shopify, Magento, BigCommerce, WooCommerce, Wix) and help desks (Gorgias, Zendesk). It aims to reduce costs, improve efficiency, and increase customer satisfaction by providing 24/7 support and resolving up to 90% of queries automatically.
Platform
Task
Features
• product recommendations
• customer support
• product comparisons
• order tracking
• product inquiries
• returns & refunds handling
• intelligent upselling
• shopping consultant
FAQs
Which eCommerce platforms does Octocom support?
Octocom supports Shopify, Magento, BigCommerce, WooCommerce, and Wix.
How long does it take to get started?
It takes under 2 weeks to get started.
How does Octocom work?
Octocom connects to your help desk and e-commerce platform, providing AI-powered customer support across multiple channels. It handles inquiries, provides resolutions, and escalates complex issues.
How is Octocom different from other chatbots?
Unlike other chatbots, Octocom offers human-like conversations tailored to your brand's personality, omnichannel support, and intelligent issue escalation.
How secure is my data?
Octocom uses secure data encryption methods and adheres to data privacy regulations. Specific details about security measures are not available on the site.
Pricing Plans
Basic
$100.00 / per month• Up to 350 conversations
• Up to 50 products
• Answer product questions
• Answer general questions
• Offload to humans when needed
• Help with order tracking
• Lead collection
• 24/7 Email Support
Advanced
$200.00 / per month• Up to 350 conversations
• Up to 500 products
• Everything in Basic plan
• Omnichannel
• Automated contact form
• Handle order management
• Dedicated account manager
• Phone & Priority Support
Custom
Unknown Price• Integrate to custom Ecommerce platforms
• Access to Octocom API
• Isolated and on-premises deployments
• Custom SLAs
• Train Octocom AI to perform new tasks
• Special integration and transition support
• Unbranded chatbot
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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