Teammates.ai (Raya)
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About
Teammates.ai, formerly Uktob, offers Raya, an AI teammate for customer service. Raya manages customer support operations across phone, email, and chat in 50+ languages. It transforms customer support into a fully automated process, handling interactions instantly across all channels. Raya integrates with over 30 platforms, including Zendesk, Salesforce, and Shopify. It is suitable for businesses of all sizes, from startups to large enterprises, aiming to reduce operational costs and improve customer experience.
Platform
Task
Features
• live chat
• multilingual support (50+ languages)
• ai customer service
• end-to-end resolution
• autonomous ai teammate
• integration with crm and customer service platforms
• email inbox management
• phone support
FAQs
What is the difference between an Autonomous AI Teammate like Raya and traditional chatbots?
An Autonomous AI Teammate like Raya significantly surpasses traditional chatbots and standard AI-powered customer service solutions. Traditional chatbots typically handle only basic, scripted Q&A, relying heavily on human intervention for complex issues. In contrast, Raya is built on a proprietary "Network of Agents"—Numerous specialized AI Agents collaborating autonomously. Each agent expertly handles distinct tasks such as email management, live chat, phone interactions, or social media communications. Collectively, these agents autonomously manage comprehensive customer service workflows, independently resolving complex customer interactions from start to finish, with minimal or no human oversight.
How quickly can Raya be implemented into our existing customer support systems?
Implementing Raya typically takes just a few days to a few weeks, depending on your current system setup and specific needs. Raya is designed for rapid deployment, easily integrating into over 30 existing platforms such as Zendesk, Salesforce, and Shopify, enabling quick improvements in efficiency without disrupting ongoing operations.
Which languages and countries does Raya support?
Raya supports customer interactions in over 50 languages, with specialized expertise in multiple Arabic dialects. Our platform serves global enterprises and rapidly growing businesses worldwide, effectively managing multilingual and multicultural customer service demands.
Can Raya handle complex customer interactions without human intervention?
Yes, Raya is uniquely capable of autonomously managing complex customer interactions end-to-end. Raya doesn't simply answer FAQs; she proactively resolves support tickets, interacts naturally with customers, and only escalates issues requiring strategic human intervention, significantly reducing manual workloads and enhancing operational efficiency.
How is Raya different from other AI Customer Service solutions?
Raya represents a new category—an Autonomous AI Teammate, distinct from standard AI assistants or automated chatbots. Raya autonomously handles comprehensive workflows through a powerful "Network of Agents," integrates deeply with your systems, delivers tangible business outcomes, and significantly reduces operational costs, allowing your human teams to focus on high-value activities like innovation and relationship-building.
Does Raya integrate with popular customer service and CRM software?
Absolutely. Raya seamlessly integrates with over 30 leading customer service and CRM platforms, including Salesforce, Zendesk, Freshdesk, Slack, Gmail, Shopify, Hubspot, Notion, Airtable, Dropbox, Google Drive, Trello, Confluence, Pipedrive, and social media platforms like Facebook, Instagram, and WhatsApp. This comprehensive integration capability ensures a smooth and effective operation within your existing ecosystem.
Is Raya suitable for large-scale enterprises or primarily for small businesses?
Raya is built to scale autonomously and effectively, making her ideal for businesses of all sizes—from startups to large enterprises. Raya helps companies drastically reduce customer service operational costs, streamline processes, and consistently deliver high-quality customer experiences at scale.
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