Helpdog

Slash support inquiry volume by 60% with an AI-powered FAQ and chatbot system that provides instant answers via predictive search for customers and employees.

Paid customer servicing

Starting at

¥39,800/mo

About Helpdog

Helpdog is a comprehensive AI-driven self-service support platform designed to streamline customer inquiries and internal helpdesk operations. By integrating a high-speed FAQ system, intelligent chatbots, and predictive search, it enables users to resolve their own issues without the need for human intervention. The primary goal of the tool is to shift the support paradigm from reactive manual handling to a proactive, automated environment that is available 24/7. This transition typically helps organizations reduce their recurring inquiry volume by up to 60%, allowing human agents to focus on more complex, high-value tasks. Technically, the platform operates using several layers of AI assistance. Its standout feature is the Preemptive Smart Search, which analyzes user input in real-time to suggest answers in just 0.02 seconds. For more interactive queries, Helpdog offers both search-based AI bots that strictly adhere to documentation and generative AI bots that handle natural language conversations. The ecosystem also extends to contact forms; through AI Form Support, the system scans what a user is typing into a contact field and suggests relevant FAQ articles before they hit the submit button. This layer acts as a final filter to ensure that only unique, complex inquiries reach the support team. The platform is ideal for a wide range of users, from e-commerce brands managing high volumes of routine questions to internal operations teams seeking to organize decentralized company knowledge. It is particularly effective for businesses that find traditional enterprise FAQ software too expensive or restrictive, as Helpdog provides an unlimited usage model for articles and users. Because it supports both public-facing and authenticated internal sites, it serves as a versatile knowledge base for both external customers and internal employees across various industries like finance, IT, and retail. What makes Helpdog truly different is its commitment to an open and predictable pricing structure combined with automated maintenance. Unlike many competitors that require manual auditing of content, Helpdog includes an AI Site Diagnosis tool that scans the knowledge base daily to find gaps and suggest prioritized fixes. Additionally, while many legacy tools charge per-seat or per-view, Helpdog’s flat monthly rate ensures that growing companies aren't penalized for their success. This combination of high-speed performance and cost-effectiveness makes it a leading choice for modern support automation.

Helpdog pros & cons

Pros

Predictive search engine provides results in a remarkable 0.02 seconds.
Flat-rate pricing includes unlimited users, articles, and page views.
Reported self-resolution rates reach up to 60% in real-world case studies.
Daily AI site diagnosis automatically identifies content gaps and suggests fixes.
ISMS certified platform with high-level TLS 1.3 and AES-256 encryption.

Cons

Requires a substantial initial setup fee of 100,000 JPY across all plans.
Contracts are generally on a one-year basis with upfront payment requirements.
Generative AI conversations cost an additional 5,000 JPY per 1,000 units after the free tier.
Advanced header and footer design customization is restricted to the Professional plan.

Helpdog use cases

Customer support teams can embed the Support Widget into their SaaS product to reduce support tickets and help users find technical answers instantly.
Human Resources managers can centralize company policies and use IP-restricted internal sites to provide a 24/7 automated helpdesk for employees.
Membership-based services can use the SAML and JWT authentication features to provide secure, gated FAQ content specifically for their subscribers.
E-commerce owners can utilize the AI form support to suggest relevant articles while a customer is typing a message, resolving issues before a ticket is sent.
IT departments can upload technical PDF manuals and use the PDF search feature to make legacy documentation easily searchable for field technicians.

Helpdog features

ai writing assistant
ai site diagnosis
generative ai chatbot
support widget integration
pdf file indexing
ai form suggestion
faq site builder
preemptive smart search

Helpdog pricing

Is Helpdog free? No, Helpdog doesn't offer a free plan; pricing starts at ¥39,800 / month.

Entry

¥39,800 / month

3 FAQ sites
1,000 Generative AI conversations/mo
Predictive AI search
PDF file search
AI Form Support
AI writing assistant
Unlimited articles
Unlimited page views
Unlimited users

Professional

¥59,800 / month

5 FAQ sites
Unlimited form folders
IP address restrictions
Custom domain support
Favicon settings
SAML & JWT authentication
Advanced data reports
AI site diagnosis
1,000 Generative AI conversations/mo

Helpdog FAQs

How quickly can Helpdog be implemented?

The average implementation time from application to full operation is approximately two weeks, though some organizations can start using the system almost immediately after initial setup.

Can I migrate data from my existing FAQ or manual tools?

Yes, Helpdog allows for the bulk import of existing FAQ and manual data via CSV files. Additionally, the platform features an AI writing assistant that can draft new articles based on your existing raw documentation.

Is there a limit on the number of articles or users?

No, Helpdog offers unlimited article creation, unlimited page views, and unlimited user accounts on both the Entry and Professional plans, ensuring your costs stay predictable as you scale.

Does the tool support internal employee helpdesks?

Yes, the platform is designed for both external customer support and internal employee manuals. The Professional plan offers IP address restrictions and SAML authentication to keep internal data secure.

What security measures are in place?

Helpdog is ISMS certified and uses TLS 1.3 and AES-256 encryption for all data transmissions. Furthermore, the company maintains a policy that customer data is not used for training their AI models.

Ratings & reviews

No reviews yet. Be the first to share how Helpdog worked for you.