Helpdog
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About
Helpdog is a comprehensive AI support system that integrates FAQ sites, AI chat, and forms to foster self-resolution for both customers and employees, significantly reducing support workload. It instantly resolves customer queries, decreasing inquiries and enhancing satisfaction, while also boosting employee productivity by streamlining internal information access. For members, it ensures a smooth user experience by addressing questions within their dedicated environment. Powered by the 'Proactive Smart Search' AI engine, Helpdog presents answers as questions are typed, dramatically increasing self-resolution rates and halving inquiries. With 7 AI-driven functions, including a support widget, form support, reporting, and AI site diagnosis, it reduces inquiries and elevates customer satisfaction. Helpdog adapts to various user environments, such as websites, apps, and internal portals, to deliver optimal self-service, cut support costs, and establish a 24/7 support system.
Platform
Features
• data analytics & reporting
• pdf file search
• ai site diagnosis
• form support
• support widget
• ai chatbot (ai search type & generative ai type)
• faq site creation
• proactive smart search (ai search engine)
FAQs
How are payments handled for Helpdog plans?
All plans require an upfront lump sum payment for the entire contract period, which is offered on a yearly basis. Monthly prices are listed for reference.
How long does it take to implement and start using Helpdog?
On average, it takes about two weeks from application to actual operation. In the shortest cases, immediate implementation is possible on the same day.
What kind of support is provided for Helpdog users?
Dedicated consultants provide support before and after implementation, including a support desk, online consultations, webinars, learning content, and data analysis assistance.
What are Helpdog's security measures?
Helpdog has obtained ISO/IEC 27001:2022 certification, ensuring compliance with international security standards, advanced encryption, 99.9% uptime, and strict data protection.
What is a self-support system?
A self-support system like Helpdog provides customers with an environment to resolve their own queries, reduces the burden on customer support, and visualizes operational efficiency.
Can I migrate existing FAQ data from other tools to Helpdog?
Yes, Helpdog offers an optional data migration support service where a dedicated team assists with importing your existing FAQ and manual data for a smooth transition.
Is it possible to customize the design of the help center?
Yes, an optional customization service allows you to reproduce your website's header and footer designs, freely setting logos, links, and colors to match your brand.
Pricing Plans
Entry
JPY39800.00 / per month• Unlimited FAQ site users, articles, and views
• Unlimited form users and creations
• Unlimited AI search type chatbot conversations
• 1,000 free generative AI chatbot conversations/month
• 3 FAQ site creations
• 10 form folders
• 1 year search word data storage
• Includes Proactive Smart Search, Data Analytics, AI Site Diagnosis, Custom Domain
Professional
JPY59800.00 / per month• Unlimited FAQ site users, articles, and views
• Unlimited form users and creations
• Unlimited AI search type chatbot conversations
• 1,000 free generative AI chatbot conversations/month
• 5 FAQ site creations
• Unlimited form folders
• 2 years search word data storage
• Includes Proactive Smart Search, Data Analytics, AI Site Diagnosis, Custom Domain
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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