AIHelp
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About
AIHelp is a comprehensive customer engagement and support platform designed specifically for mobile applications, games, and web-based services. By prioritizing in-app communication, the tool helps businesses resolve user issues where they happen, significantly increasing response rates compared to traditional methods like email or push notifications. The platform's core objective is to improve efficiency by automating routine operations and providing an integrated help experience that keeps users within the application environment. The technical heart of the platform is its robust SDK and Chat API, which allow for deep integration into both iOS and Android apps. Users can interact with sophisticated AI chatbots that are capable of resolving approximately 80% of common queries without human intervention. When a human touch is needed, the system transitions to a live chat interface or a structured ticket through smart auto-forms. These forms ensure that agents receive all necessary context and data from the start, reducing back-and-forth communication. Additional features include push notifications, hotword detection for monitoring trends, and a centralized help center that serves as a self-service knowledge base. This tool is best suited for mobile-first companies, particularly those in the gaming or high-growth app sectors that manage large volumes of active users. It is designed to scale effortlessly, supporting thousands of devices and handling millions of monthly active users. Support managers and developers will find the platform's flexibility particularly useful, as it offers various pricing models—based either on staff seats or ticket volume—to match their specific business needs. The "Startup Team" plan also makes it accessible for smaller organizations looking for premium features early in their growth cycle. What distinguishes AIHelp from standard helpdesk software is its specialized focus on the mobile user experience and its high-performance infrastructure. Unlike generic widgets, AIHelp provides a deeply customizable interface that can be styled to match the app’s brand, making the support experience feel like a native feature rather than a third-party add-on. Furthermore, the inclusion of "iLocalize," a dedicated localization management platform, allows global companies to manage multilingual content and image-based translation in one place, ensuring high-quality support across different regions and cultures.
Pros & Cons
Supports massive scale with over 800 million monthly active users across 80,000 apps.
Reduces manual workload by resolving up to 80% of customer issues through automated chatbots.
Offers flexible pricing based on either the number of support agents or the volume of tickets and MAU.
Aggregates usage data across multiple platforms like iOS and Android without extra platform fees.
Provides specialized translation tools for multilingual support within a single management platform.
The specialized free tier for small businesses is limited to a three-month duration.
Advanced AI features like chatbots and automated forms are restricted to the higher-priced AI Premium plan.
Full functionality requires SDK integration, which may involve development resources compared to web-only widgets.
Use Cases
Mobile game developers can embed the SDK to handle in-game support requests without forcing players to leave the application.
Global e-commerce apps can use the AI Copilot and auto-translation features to provide 24/7 support in multiple languages.
Customer service managers can use Smart Views and assignment automation to organize high volumes of tickets efficiently across large teams.
Startup teams can access all platform features at a discounted semi-annual rate to scale their initial user support infrastructure.
Platform
Features
• ai chat bots
• auto translation
• push notifications
• in-app messaging
• sdk and chat api
• hotwords trend detection
• help center
• smart auto-forms
FAQs
How do you define a Monthly Active User (MAU)?
A Monthly Active User is defined as any unique device that has opened your application during the month. This metric is used to calculate usage for specific pricing tiers like the AI Premium plan.
How does the 21 days trial work?
The trial provides 21 days to download and integrate the AIHelp SDK into your mobile application. No credit card details are required during this period to test the full range of features.
Can I upgrade my plan at any time?
Yes, you can upgrade your plan at any time through the platform. The new monthly rate will be applied starting from your next scheduled payment date.
Do you charge extra for multiple platforms?
No, AIHelp does not charge extra for supporting multiple platforms. If you have both iOS and Android apps, the system aggregates the total number of monthly active users across both.
How do I pay for an AIHelp plan?
Payments can be made using Visa, MasterCard, or American Express credit cards. All transactions are protected by SSL encryption and Level 1 PCI Compliance for data security.
Pricing Plans
Professional
USD56.00 / per member per month• Messaging
• Help Center
• Smart Views
• Workflow Management
• Automation
AI Premium
USD85.00 / per member per month• AI Bot
• Form Automation
• Load Balancing
• Push Notification
• Hotwords
• Customized APIs
• Dedicated AM
Lite
USD46.00 / per member per month• Email Ticketing
• Smart Views
• Assignment Automation
• New Ticket Automation
• Time-Based Automation
Startup Team
USD300.00 / per semi-annually• All functions available
• Single Language or Multilingual
• Special support team access
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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