Help.center
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About
Help.center is an AI-first knowledge base platform designed to scale customer support without increasing headcount. It allows businesses to host a branded support site and embed an AI-powered chat widget on their website. The primary goal is to deflect common, repetitive questions by providing instant self-service options, allowing human agents to focus on complex issues that require manual intervention. The platform centralizes information into a searchable repository that functions as both a public-facing help site and a conversational assistant. The system operates through automatic learning, where the AI trains itself on existing documentation, FAQs, and even external web links. When a user asks a question via search or the chatbot, the AI scans the ingested data to provide a contextually relevant response. For queries that require a human touch, the platform includes a shared inbox for managing email tickets. This inbox is optimized for productivity, featuring keyboard shortcuts that allow agents to reply, change statuses, and navigate between conversations without leaving their keyboard. This tool is primarily built for SaaS companies, e-commerce stores, and growing businesses that face a high volume of similar customer queries. Support teams use it to automate their Tier 1 support, while founders can set up a professional help center in minutes using the one-click import feature for existing articles. The multilingual capabilities make it suitable for international brands that need to provide 24/7 support across different time zones and languages without hiring global teams. What sets Help.center apart is its streamlined approach to support automation and its flexible pricing model. Unlike heavy enterprise solutions, it offers a backend that avoids feature clutter, focusing on immediate utility. It provides a fixed-price unlimited plan that eliminates per-agent charges, making costs predictable as teams grow. Additionally, the ability to train the AI directly from external websites ensures that the knowledge base stays updated even if the documentation is spread across multiple web pages.
Pros & Cons
Offers a free forever plan that includes both the chatbot and knowledge base.
Eliminates per-agent costs on the Unlimited plan, which is ideal for scaling teams.
Supports automatic learning from external URLs to keep the AI updated.
Includes keyboard shortcuts for all backend tasks to increase agent productivity.
Provides a quick setup with one-click migration from Zendesk and Intercom.
Custom domain support is only available on the highest-tier Unlimited plan.
Branding removal is restricted to the $99 per month plan.
The free tier is limited to 50 AI answers per month, which may be low for active sites.
Usage beyond monthly limits incurs a $0.01 overage fee per AI response.
Use Cases
E-commerce founders can automate shipping and refund queries using the AI chatbot to handle repetitive Tier 1 support.
Customer success managers can migrate existing documentation from Intercom to a dedicated SEO-friendly help center site instantly.
Support teams can use the shared inbox and keyboard shortcuts to process and resolve email tickets faster than using traditional email clients.
International startups can provide 24/7 customer assistance in multiple languages without hiring a round-the-clock global support staff.
Product developers can embed the AI chat widget directly into their web app to provide context-aware help to users in real-time.
Platform
Task
Features
• custom domain branding
• mobile and seo-friendly knowledge base
• multilingual customer support
• keyboard shortcut-optimized dashboard
• shared email inbox for team collaboration
• one-click article import from intercom/zendesk
• automatic learning from external websites
• ai-powered search and chatbot widget
FAQs
What exactly is Help.center?
Help.center is a full-featured knowledge base solution that uses AI to provide instant answers to customers. It allows you to create a branded company.help.center website and deploy an AI-powered chat widget for conversational support.
Can I import content from other platforms?
Yes, Help.center supports one-click imports for existing knowledge base articles from platforms like Intercom and Zendesk. This makes it easy to migrate your documentation without manual copying.
How does the AI learn to answer questions?
The AI automatically builds its knowledge using your help center articles, AI FAQs, and even external websites. Every time you add or modify an article, the AI updates its understanding to provide better answers.
What happens if I exceed my monthly AI answer limit?
If you go beyond the monthly limit included in your plan, additional AI answers are charged at a rate of $0.01 per answer. This applies to both the Business and Unlimited plans.
Does it support multiple languages?
Yes, Help.center provides multilingual support at scale. The AI can understand and respond to customer questions in various languages, ensuring a consistent support experience globally.
Pricing Plans
Business
USD19.00 / per seat / month• 500 AI answers per month
• Invite team members
• Integrations
• Everything in Free
Unlimited
USD99.00 / per month• 2500 AI answers per month
• Fixed team price (no per-agent charges)
• Remove branding
• Custom domain
• Everything in Business
Free
Free Plan• 50 AI answers per month
• Public knowledge base
• Chat widget
• AI chatbot and search
• Inbox for tickets
• Improve AI with FAQs & Links
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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