AlphaChat
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About
AlphaChat is a conversational AI platform for customer service automation, enabling intelligent self-service with AI bots. It aims to increase support efficiency by automatically serving more customers and handling FAQs, allowing agents to focus on complex issues. The platform provides digital-first customer service, offering fast, accurate, and multilingual answers available 24/7. Setup is quick, with bots capable of being launched in minutes using enterprise-grade templates that support European languages, Russian, and Arabic. It features Natural Language Understanding (NLU) and intent detection, and AI suggests improvements to training data. Advanced automation includes APIs for CRM/backend integration, custom code writing via AlphaOS, user authentication, custom widget triggers, and connections to various messaging channels.
Platform
Features
• natural language understanding (nlu)
• integration with messaging channels
• ai-suggested training improvements
• polyglot mode (bot knows all languages out-of-box)
• smart automations via apis and alphaos
• quick setup of conversational ai chatbot
• digital-first customer service
• intelligent self-service with conversational ai
FAQs
What do I get with AlphaChat?!
AlphaChat allows you to build your own AI - a Natural Language Understanding Virtual Customer Assistant without coding. You get 1 Virtual Customer Assistant, 1 live chat agent license, and up to 3,000 chats/month included in the Standard package. It also includes a chat widget for your website and a private URL for testing. Multilingual support with Polyglot mode is also included.
How much does it cost?!
The Standard package costs €399/month. The Enterprise Package has a custom price depending on specific needs. Additional agent licenses can be purchased for €49/agent/month and chats above 3,000 cost €0.03/chat.
What AI does the product have?!
AlphaChat uses deep learning algorithms for its Natural Language Understanding. The virtual assistants understand free text and can be trained by users. The algorithms work in any European language, Russian, and Arabic.
Can I use the product for free?!
You can use the product with all its features for free for 10 days without a credit card. After the trial, the account will close unless a subscription is started, and will be deleted in 30 days if not paid.
If I subscribe, can I later cancel?!
Yes, you can cancel before your next payment date without a new invoice, though extra costs for chats or agents might be billed. Canceled subscriptions are kept available for 180 days before deletion.
Can I connect the chatbot to my call center software / 3rd party live chat?!
In the Standard Package, the chatbot connects automatically to AlphaChat live chat with 1 license. The Enterprise plan allows integration with Facebook Messenger, WhatsApp, Intercom, or other 3rd party call center/live chat software like Genesys, Salesforce, Zendesk, Live Chat, etc.
Where do you store my data? Is it GDPR compliant?!
Data is stored in MongoDB Atlas servers on Amazon Web Service servers in Frankfurt, Germany. Data older than 6 months is deleted by default. AlphaChat is GDPR compliant and provides a pre-made Privacy Notice for customers. Data retention details are in the Privacy Notice.
What support do you offer?!
Standard package owners can use the Virtual Assistant on the website, email support@alphachat.ai, or use the contact form. An extensive Product Knowledgebase is also available. Enterprise solutions offer a dedicated Account Manager and SLA as part of premium support.
Pricing Plans
Standard
EUR399.00 / per month• 1 Intelligent Virtual Assistant
• 1 live chat license
• Up to 3,000 chats per month
• Unlimited actions and phrases trained per action
• Measure deflection rate
• Polyglot mode (bot knows all languages out-of-box)
• Natural Language Understanding
• AI suggests phrases for retraining and shows overlap %
• Change colors, text and logos in chat widget
• No-code graphical interface
Enterprise
Unknown Price• Unlimited Intelligent Virtual Assistants
• Unlimited live chat licenses
• Unlimited chats per month
• Unlimited actions and phrases trained per action
• Measure deflection rate
• Polyglot mode (bot knows all languages out-of-box)
• Natural Language Understanding
• AI suggests phrases for retraining and shows overlap %
• Change colors, text and logos in chat widget
• No-code graphical interface
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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