AlphaChat
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About
AlphaChat is a conversational AI platform for customer service automation. It provides intelligent self-service and digital-first customer service through AI-powered chatbots. The platform allows users to connect data from their CRM and backend systems, write custom code into bot actions with AlphaOS, and authenticate users via standard log-in. It supports multiple languages and integrates with various messaging channels.
Platform
Features
• customer service automation
• conversational ai chatbot
• conversational ai platform
• digital-first customer service
• intelligent self-service
• bot authenticates users via your standard log-in
• alphaos for writing custom code into bot actions
• connect data from your crm and backend
FAQs
What do I get with AlphaChat?!
AlphaChat allows you to build your own AI - a Natural Language Understanding Virtual Customer Assistant that you can build on your own without knowing how to code.
How much does it cost?!
The Standard package costs €399/month. It is enough to get started and build yourself a good quality Intelligent Virtual Assistant. If you are a large company or have more specific needs, get in touch.
What AI does the product have?!
AlphaChat is using deep learning algorithms to power its Natural Language Understanding. The virtual assistants that you build understand free text i.e. you can chat with them and ask them questions.
Can I use the product for free?!
You can use the product with all its features for free for 10 days. During the first 10 days you have access to all the features and can build your own Intelligent Virtual Assistant.
If I subscribe, can I later cancel?!
Yes. If you cancel before your next payment date, you will not get a new invoice.
Can I connect the chatbot to my call center software / 3rd party live chat?!
In the Standard Package you can connect the chatbot to AlphaChat live chat. This integration is automatically done and built-in. You get 1 live chat licenses. When you are online in the live chat in AlphaChat the bot will forward you customer chats.
Where do you store my data? Is it GDPR compliant?!
The data in AlphaChat is stored in MongoDB Atlas servers which are in Amazon Web Service servers in Frankfurt, Germany. By default we deleted data in AlphaChat that is older than 6 months.
What support do you offer?!
For Standard package owners you can ask questions from our Virtual Assistant on the website. Or send us an email support@alphachat.ai or or use the website contact form here.
Pricing Plans
Standard Package
€399.00 / per month• 1 Intelligent Virtual Assistant
• 1 live chat license
• Up to 3,000 chats per month
• Unlimited Number of actions and phrases trained per action
• Measure deflection rate
• Polyglot mode
• Natural Language Understanding
• AI suggest phrases that need to be retrained and shows overlap % between specific intents.
• Change colors, text and logos in chat widget
• No-code graphical interface. uni73.
Enterprise Package
Unknown Price• Authentication for the Intelligent Virtual Assistant.
• API access.
• Staging and product versions of the Virtual Assistant.
• AlphaOS access for custom code writing into actions.
• Connect to RCS, Apple Business Chat, Messenger, Slack, WhatsApp, mobile apps and voice.
• SLA.
• Fully custom CSS for chat widget design and editing.
• Dedicated Account Manager for support in Slack or Jira.
• Fully customizable bot-to-agent handovers.
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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