Chat360
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About
Chat360 is an enterprise-grade omnichannel customer experience (CX) platform designed to automate interactions through the use of agentic AI. The platform allows businesses to deploy intelligent agents across multiple digital touchpoints, including WhatsApp, websites, social media, and voice channels. By leveraging a business's existing knowledge base and preferred Large Language Models (LLMs), Chat360 creates human-like conversational experiences that go beyond basic keyword matching. The primary goal is to help organizations qualify leads, provide instant customer support, and maintain consistent brand messaging at scale without increasing operational headcount. The platform's technical framework is built around flexibility and seamless integration. It features a robust suite of tools including Voice360, which provides natural-sounding voice interactions for sales and support calls. Users can implement automated workflows that handle routine queries while maintaining the context of previous interactions. Chat360 also offers deep integration capabilities, allowing it to sync with existing CRM systems and business software to ensure data consistency. This technical infrastructure is supported by a dedicated customer success team that assists with onboarding, strategy, and technical implementation to ensure goal-oriented results. Chat360 is particularly well-suited for mid-to-large scale enterprises in sectors such as automotive, e-commerce, real estate, and financial services. Digital marketing managers and customer support leads use the tool to reduce resolution times and improve lead conversion rates through automated qualification. For instance, the platform has been used by automotive groups to streamline customer engagement and by fintech companies to manage revenue-generating digital interactions across various regions. Its ability to support multiple languages and diverse industries makes it a versatile choice for global organizations looking to modernize their communication stack. What distinguishes Chat360 from standard chatbot builders is its focus on the agentic AI framework, which emphasizes goal-oriented actions rather than just simple responses. The platform provides detailed analytics and account hygiene checks, ensuring that automated flows remain efficient and high-performing over time. Additionally, its dedicated focus on voice-enabled agents through Voice360 addresses the growing demand for hands-free, natural conversation in customer service. This combination of omnichannel reach, advanced voice capabilities, and proactive human support provides a comprehensive solution for complex enterprise needs.
Pros & Cons
Supports human-like voice agents for natural-sounding sales and support calls.
Provides seamless omnichannel support across WhatsApp, web, and social media.
Integrates with a company's existing knowledge base for accurate responses.
Offers a proactive customer success team for onboarding and strategy.
Enables lead qualification at scale through intelligent automated flows.
Detailed pricing tiers are not publicly listed and require a sales demo.
The full suite of enterprise features may involve a complex initial setup.
Reliance on existing data quality means performance depends on the knowledge base.
Advanced voice agent features are marketed as a distinct component of the platform.
Use Cases
Digital marketing managers can automate lead qualification on WhatsApp to increase conversion rates from ad campaigns.
Customer support leads can deploy web-based AI agents to handle routine queries and reduce ticket resolution times.
Automotive dealerships can use omnichannel bots to provide real-time engagement and support for potential car buyers.
Fintech companies can leverage voice-enabled agents to qualify high-value leads and maintain secure, on-brand conversations.
E-commerce brands can integrate their product catalogs to provide personalized shopping assistance and order updates 24/7.
Platform
Features
• real-time analytics
• agentic ai framework
• lead qualification automation
• whatsapp business integration
• knowledge base syncing
• custom llm compatibility
• voice360 human-like voice
• omnichannel ai agents
FAQs
Which communication channels does Chat360 support?
Chat360 is an omnichannel platform that supports WhatsApp, Web, Voice, and various social media channels. This allows businesses to deliver a connected and personalized customer journey across all major digital touchpoints.
What is Voice360?
Voice360 provides human-like agent voices for real-time sales and support conversations. It is designed to automate omnichannel lead qualification and engagement using natural-sounding voice technology.
Can I use my own AI models with the platform?
Yes, Chat360’s framework is designed to work with your preferred Large Language Model (LLM). This ensures that enterprises can maintain context, consistency, and control using their preferred AI intelligence.
Does Chat360 integrate with existing knowledge bases?
The platform is built to automate engagement powered by your existing knowledge base and content. This ensures that the AI agents provide accurate, on-brand interactions based on your specific business data.
How can I get started with the platform?
Interested users can book a free demo through the website to see the tool in action. The platform also offers a signup option for those ready to begin the business integration process.
Pricing Plans
Enterprise
Unknown Price• Omnichannel AI agents
• Voice360 voice agents
• WhatsApp API integration
• Agentic AI framework
• Custom LLM support
• CRM & knowledge base sync
• Lead qualification engine
• Advanced analytics dashboard
• Dedicated CSM support
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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