Benefits:

• Autonomy and Ownership

• Competitive Compensation

• Health Coverage

• Retirement Plan

• Time Off

Experience Requirements:

• 7-10 years of demonstrated success in high-ambiguity, fast-paced environments, ideally at a mix of startups and scaled organizations

Other Requirements:

• Proven ability to manage cross-functional initiatives with a bias for execution and results

• Strong analytical mindset with the ability to derive actionable insights from complex data

• Excellent communication and leadership skills to align and inspire diverse teams

• Proficiency in financial modeling, forecasting, and reporting tools

Responsibilities:

• Lead the operational framework for optimizing the entire customer journey, from acquisition to retention and expansion

• Develop and manage data management systems to ensure accuracy, insights, and impactful decision-making

• Align sales, marketing, and customer success teams around cohesive strategies and execution plans

• Drive revenue forecasting, reporting, and insights to support the leadership team in strategic planning

• Lead financial planning, budgeting, and cash-flow management to ensure fiscal responsibility Establish and monitor company-wide KPIs and board-level metrics, delivering insights for continuous improvementIdentify and implement process improvements to increase efficiency and reduce operational bottlenecksCollaborate with the co-founders to design and enforce best-in-class governance and compliance practices

Benefits:

• Ownership

• Competitive Compensation

• Health & Retirement

• Time Off

• Parental Leave

Experience Requirements:

• 7-10 years of experience in People Operations or HR, with deep expertise in talent management, organizational design, employee relations, and performance management

• Proven success in a solutions-oriented, high-growth environment, ideally in startups

Other Requirements:

• Analytical and solutions-focused mindset with the ability to use data to drive decision-making

• Exceptional communication and facilitation skills to inspire and align teams

• Strong ability to coach managers, foster employee engagement, and enhance team performance through feedback and development

• Deep understanding of change management and the nuances of retaining and scaling talent in fast-paced environments

Responsibilities:

• Collaborate with leadership on talent planning, organizational design, retention strategies, and change management

• Use people data to uncover trends, identify risks, and proactively address retention challenges

• Design and execute programs to ensure top talent stays engaged and supported

• Lead efforts to design a culture of transparency, candid feedback, and meritocracy

• Support the 360° performance review process, including manager calibrations, compensation planning, and hosting training sessions and office hours Devise and implement development plans to support employee growth and enhance team performanceProvide coaching and tools to managers to lead through change, manage performance effectively, and boost employee engagementBuild scalable processes for hiring, onboarding, performance reviews, and compensation planningCreate and manage initiatives to enhance diversity, equity, and inclusionProvide targeted support for performance management, ensuring managers are equipped to handle complex challenges

Benefits:

• Autonomy and ownership of an early-stage startup!

• Highly competitive compensation and early-stage startup equity

• Medical, Dental, and Vision Insurance

• Comprehensive benefits package, including 401(k)

• Generous vacation policy

Other Requirements:

• Have a strong sense of ownership and a desire to make an impact at an early stage startup

• Be eager to learn and raise their hand to solve hard problems

• Be excited about working on cutting edge AI applications to solve problems for the best companies in the world

• Be excited to meet our customers in person

• Go above and beyond whatever we could write in a job description

Responsibilities:

• Driving positive business outcomes for our customers

• Providing value to our customers that goes above and beyond what is currently possible within the product itself

• Owning a full book of business from onboarding through activation and upsell

• Being an advocate for our customers so that our product+engineering teams continue to build the right products for them

Other Requirements:

• Experience in small, fast-paced teams

• Experience in SaaS tech industry (preferred)

• Customer-centric approach

• Strong project planning and management skills

Responsibilities:

• Deliver exceptional customer support

• Develop client relationships

• Identify upselling opportunities

• Address escalated issues

• Collaborate with other teams to meet client needs

Other Requirements:

• Experience in SaaS industry

• Client-centric focus

• Strong project planning, organization, and management skills

• Excellent problem-solving skills

• Proficient in client onboarding

Responsibilities:

• Client/Project Implementation

• Project planning and management

• Communication

• Troubleshooting

• Onboarding new clients

Benefits:

• Growth & Opportunities

• Learning & Development

• Rewards & Recognition

• Parties & Celebrations

• Health & Well-being

Experience Requirements:

• 3+ Years

Benefits:

• Competitive salaries and compensation packages

• Equity for all employees

• All the beer, snacks, and coffee you can imagine

• Team Happy Hours, birthday parties, and company fun days

Benefits:

• Competitive salaries and compensation packages

• Equity for all employees

• All the beer, snacks, and coffee you can imagine

• Team Happy Hours, birthday parties, and company fun days

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f?pvs=21). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Experience Requirements:

• 2+ years of experience in an EA, operations, or similar role, preferably in tech or SaaS.

• Demonstrated ability to manage multiple projects and priorities simultaneously.

• Proficiency in tools like MS Office, Google Workspace, and project management platforms.

• Strong written and verbal communication skills.

• Bachelor’s degree in a relevant field is preferred but not required

Responsibilities:

• Manage and coordinate the executive team's schedules, appointments, and meetings. Prioritize and schedule meetings, ensuring optimal use of executives' time.

• Dive deep into learning new tools, technologies, and best practices to drive automation and process improvements.

• Collaborate with clients, vendors, and internal teams to identify needs, propose solutions, and manage relationships.

• Draft, proofread, and edit emails, memos, reports, and other documents as needed.

• Analyze and optimize workflows to improve team efficiency and effectiveness. Act as a problem-solver and resourceful partner for cross-functional teams. Ensure timely and effective communication, documentation, and reporting. Data and Document Management: Maintain and organize confidential information and documents, Create and manage executive-level reports and presentations

Benefits:

• Clock In From Home

• Enjoy Work/Life Balance

• Invest In Your Health & Wealth

• Get Paid For Your Hard Work

• A Team That Values You

Education Requirements:

• High school diploma or equivalent required

• Associate’s degree in office administration or related field preferred

Experience Requirements:

• At least 4 years of administrative/clerical experience supporting executive leadership and board of directors required

Other Requirements:

• Must be located in Columbus, Ohio.

• Must be able to meet with COO in person at least once a week.

• Light travel to quarterly meeting when not held in Columbus, Ohio

Responsibilities:

• Manage and prioritize complex calendars for the CEO and COO, including scheduling meetings, appointments, and travel arrangements.

• Handle correspondence, phone calls, and emails on behalf of the CEO and COO, ensuring prompt responses and appropriate delegation.

• Prepare agendas, materials, and notes for executive meetings; follow up on action items post-meeting.

• Draft and edit presentations, reports, and other executive-level documents.

• Scan, save, and organize files and documents. Including all company mail.

Benefits:

• Medical Insurance

• Annual Salary Review

• Days Off

• Teambuilding and Corporate Events

• Flexible Working Schedule

Experience Requirements:

• Proven customer support experience in the tech industry

• Excellent written and verbal knowledge of English

Other Requirements:

• The flexibility to work according to US hours

• Excellent problem-solving skills

• A positive attitude and the ability to build relationships with clients

Responsibilities:

• Respond to customer queries via email and chat

• Provide detailed information about the products

• Listen to customer issues and provide adequate solutions

• Keep the record of customers and follow-up with them on a timely basis for a better customer experience

• Maintain a good relationship between customers and the company

Benefits:

• High-Growth, High-Performance Environment

• Leadership and Ownership

• Hands-On Impact & Strategic Influence

• Global Team & Flexibility

• Culture of Excellence and Innovation

Experience Requirements:

• 7+ years' experience

Responsibilities:

• Build & Scale the People Operations Function

• End-to-End Talent Strategy

• Hands-On Execution & Strategic Planning

• Performance Management & Development

• Shape Organizational Culture & Employee Engagement

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Comprehensive health package (dental and vision)

• 5 Ocrolus Appreciation Days (reset days)

• 401K plan (Betterment)

• Unlimited paid time off

• Flexible schedule & Summer Fridays off Paid parental leave (up to 3 months) Catered lunch and dinners Annual learning & development stipend Equity packages CitiBike membership

Benefits:

• Stock options/Equity plan

• MacBook & equipment

• Hybrid & remote work

• Conferences & events attendance

• Book allowance

Benefits:

• Stock options/Equity plan

• MacBook & equipment

• Hybrid & remote work

• Conferences & events attendance

• Book allowance