Benefits:

• HPP and work under IČO

• Hybrid work model

• English and Czech lessons

• Multisport card

• Unlimited access to Bookport (online library)

Experience Requirements:

• 3+ years experience in one of the following roles: technology consultant, technical project manager, or customer success manager

Other Requirements:

• Customer-focused

• Communicator and a leader

• Technical mind

• Understanding of project management methodologies

• Strong understanding of basic IT concepts

• Full business proficiency in both English and Czech

Responsibilities:

• Work with our customers daily to ensure they achieve their desired outcomes

• Identify and address any issues that arise during customer engagement

• Oversee the scope of individual projects

• Collaborate closely with cross-functional teams

• Monitor project progress and report it

Benefits:

• Paid time off

• Training programs

• On-site and/or remote positions

Education Requirements:

• Bachelor’s degree or equivalent

Experience Requirements:

• 4+ years of underwriting experience

• Experience in Encompass preferred

• Highly organized, detail-oriented, and able to prioritize

• Good communication skills (both verbal and written), strong data analysis skills, and high mathematical aptitude

• Proficiency in Microsoft Office and automated underwriting systems

Other Requirements:

• Willingness to work in any shift

Responsibilities:

• Review and verify the loan against supporting documentation to ensure file is meeting agency and client overlays

• Analyze loan risk and request additional information through conditions and third-party ordering as needed

• Check loan eligibility decisions and the correctness of approving or rejecting applications

• Verify, add, delete, or waive conditions as applicable in Encompass based on each pipeline/broker

• Ensure compliance with regulatory standards, company policies, and guideline

Benefits:

• Paid time off

• Training programs

• On-site and/or remote positions

Education Requirements:

• Bachelor’s degree or equivalent

Experience Requirements:

• 2+ years of mortgage experience

• Understanding of loan underwriting and processing procedures

• Experience in Encompass preferred

• Highly organized, detail-oriented, and able to prioritize

• Good communication skills (both verbal and written), strong data analysis skills, and high mathematical aptitude

Other Requirements:

• Willingness to work in any shift

Responsibilities:

• Review document checklists to ensure completeness and accuracy

• Perform loan setup and Indexing on the documents received

• Request additional information through conditions and third-party ordering as needed

• Understanding of mortgage loan products (FHA/VA/CONV/USDA) and knowledge of mortgage procedures, processes

• Ensure compliance with regulatory standards, company policies, and guideline

Experience Requirements:

• At least 2 years experience of leading global support team for a SaaS product

• At least 2 years experience in technical support role

Other Requirements:

• Proven track record of assuming new responsibilities and helping to establish sustainable workflows, functions, and teams

• Experience working with ticketing system like Zendesk and logs exploration platform like Datadog

• Fundamental knowledge of APIs, networking, any coding language and Cloud Platforms

• Strong people skills with the ability to forge long-lasting relationships and ability to deliver complex messaging clearly and logically

• Bachelor’s Degree in Computer Science or other related field - advantage

• Experience in the space of Cloud Security / GRC - advantage

Responsibilities:

• Coordinate the team’s workload, ensuring support cases are handled efficiently and effectively

• Mentor and train team members to enhance their technical skills, communication, and problem-solving capabilities

• Deliver responsive, high-quality technical assistance across multiple channels, meeting established SLAs

• Become a go-to expert on our platform’s features, limitations, and workarounds to better assist customers and support staff

• Translate complex issues into simple terms, document solutions for scale, and share knowledge internally

Benefits:

• Competitive salary and equity

• Medical, dental, vision benefits

• Learning budget per year

• Unlimited PTO policy with minimum time off requirements

• Flexible working hours on many teams

Experience Requirements:

• Strong written and verbal communications skills

• Excellent time management and organizational skills

• Working knowledge of basic programs like Google Mail, Calendar, Docs, Sheets, Slides

Other Requirements:

• Advanced English Proficiency

• Ability to be a self-starter

• Ability to stretch across various tasks

Responsibilities:

• Managing calendars and schedules

• Supporting scheduling and communication with external parties

• Managing travel arrangements

• Supporting HR operations duties

Benefits:

• Competitive salary and equity options

• Health, dental, and vision insurance

• Flexible work arrangements

• Opportunities for learning, growth, and professional development

Experience Requirements:

• 3-5 years of experience in customer success, account management, or a similar role, preferably in SaaS or AI-driven technology

Other Requirements:

• Familiarity with AI, security systems, or surveillance technology is a plus. Ability to work with NVR systems, cameras, and related technical setups is beneficial.

• Experience with Asana, Google Sheets, Slack, and other project tracking tools

• Background in physical security or SaaS solutions is highly desirable

• Start Up Experience is a huge plus

Responsibilities:

• Customer Onboarding

• Account Management

• Customer Advocacy

• Performance Monitoring

• Retention & Growth

Education Requirements:

• Bachelor’s degree in Business Administration, Project Management, or a related field

Experience Requirements:

• Proven experience as a Project Manager or similar role, preferably in a fast-paced, dynamic environment

• Demonstrated experience with project management tools, specifically Asana

Other Requirements:

• Exceptional organizational and multitasking skills

• Strong attention to detail with an OCD-like approach to task management

• Excellent communication and interpersonal skills

• Ability to work under pressure and handle multiple tasks simultaneously

• Willingness to work flexible hours to coordinate with a team based in India

• Availability for night shifts as needed to ensure seamless collaboration

• Project Management Professional (PMP) certification is a plus

Responsibilities:

• Task Management

• Project Planning and Execution

• Team Coordination

• Problem Solving

• Quality Assurance

Education Requirements:

• Bachelor's Degree in Forensics, Operations, Physical Security or a related field

Experience Requirements:

• At least 5-7 years of experience in a customer support/security environment, with at least 3 years in a supervisory role

Other Requirements:

• Proven ability to manage multiple projects simultaneously with strict attention to detail

• Strong interest in security services and operations

• Excellent verbal and written communication skills to interact effectively with a diverse group of stakeholders

• Strong problem-solving skills and the ability to work independently with minimal guidance

• Demonstrated experience in delivering client-focused solutions based on customer needs

• Working understanding of physical security and site protection

• Experience in managing a security operations center or similar environment

Responsibilities:

• Team Supervision and Management

• Operations Oversight

• Incident Management

• Client Relationship Management

• Partner GSOC Management

Benefits:

• Friendly environment and a team of experts in the field

• Personal and professional development and growth opportunities

• Competitive salary

• Excellent social and welfare benefits such as healthy food options, Health Insurance, team buildings, company vacations etc

Experience Requirements:

• Fluent in Portuguese

• Experience in the iGaming sector is a huge advantage

• A background in B2B Account Management for a technology provider, B2C VIP Account Management, or CRM is a significant advantage

• Experience working with a technical product or a strong aptitude for learning complex technical concepts

• Excellent written and verbal communication skills with a keen ability to listen and understand client needs

Other Requirements:

• A customer-first mindset with high integrity and a collaborative team-player attitude

• Strong problem-solving abilities, able to work efficiently under pressure in a fast-paced environment

• Comfort working within a matrix organisation, collaborating across sales, product, customer support, and technical teams

• Self-driven, curious, and results-oriented

Responsibilities:

• Own the relationship with strategic business accounts from contract signing through the entire customer lifecycle

• Lead the onboarding process for new business customers, ensuring a smooth transition

• Drive product adoption by helping clients develop successful usage patterns

• Serve as the customer’s voice within Smartico, advocating for their business needs and goals

• Provide product training, ensuring clients are well-versed in the platform’s features

Benefits:

• Friendly environment and a team of experts in the field

• Personal and professional development and growth opportunities

• Competitive salary

• Excellent social and welfare benefits such as healthy food options, Health Insurance, team buildings, company vacations etc

Experience Requirements:

• Previous experience in a customer-facing technical support role, preferably B2B

• Demonstrated expertise in supporting a single product/application in a B2B environment

• Familiarity with ticketing systems like Jira, etc

Other Requirements:

• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users

• Excellent problem-solving abilities and attention to detail

• Ability to work independently and manage multiple customer issues simultaneously

Responsibilities:

• Serve as the primary point of contact for enterprise customers

• Provide advanced troubleshooting and support for technical issues, ensuring timely and effective resolution

• Assist customers with the configuration, customization, and optimization of the application to meet their specific needs

• Conduct onboarding sessions for new customers, ensuring a smooth implementation of the application

• Deliver training programs and workshops to educate customers on best practices and advanced features of the product

Benefits:

• An environment that fosters collaboration and teamwork

• Opportunities for personal and professional growth

• Competitive salary and comprehensive benefits package

Experience Requirements:

• Fluent in English and Ukrainian or Russian

• Experience in the iGaming sector is a huge advantage

• A background in B2B Account Management for a technology provider, B2C VIP Account Management, or CRM is a significant advantage

• Experience working with a technical product or a strong aptitude for learning complex technical concepts

• Excellent written and verbal communication skills with a keen ability to listen and understand client needs

Other Requirements:

• A customer-first mindset with high integrity and a collaborative team-player attitude

• Strong problem-solving abilities, able to work efficiently under pressure in a fast-paced environment

• Comfort working within a matrix organisation, collaborating across sales, product, customer support, and technical teams

• Self-driven, curious, and results-oriented

Responsibilities:

• Own the relationship with strategic business accounts from contract signing through the entire customer lifecycle

• Lead the onboarding process for new business customers, ensuring a smooth transition

• Drive product adoption by helping clients develop successful usage patterns

• Serve as the customer’s voice within Smartico, advocating for their business needs and goals

• Provide product training, ensuring clients are well-versed in the platform’s features

Benefits:

• A dynamic environment fostering creativity and innovation

• Opportunities for personal and professional growth

• Competitive salary and comprehensive benefits package

Experience Requirements:

• Proven experience as a Reporting Specialist

• Proficient in SQL

• Data analytical sense with a track record of turning data into actionable insights

• Strong verbal and written communication skills in English

Responsibilities:

• Master SQL to create insightful reports that guide client decision-making

• Design and develop inventive reports aligned with product objectives

• Collaborate with product team and management to understand reporting needs and empower them with data-driven insights

• Transform data into compelling stories that guide clients on the path to success

Benefits:

• Competitive salary (USD)

• Stock Options

• Flexible remote-first work culture

• 3 weeks vacation

• Holiday season off between Christmas and New Year's Eve

Experience Requirements:

• Minimum of 4 years of project management experience, implementing software solutions in enterprise accounts

• Excellent written and verbal communication in Spanish and English

• Experience leading projects with cross-functional teams

• Strong analytical and problem-solving skills

Other Requirements:

• Project management skills

• Scrum, Agile certifications a plus

• Persistence and a whatever-it-takes approach

• Extreme curiosity and appetite for learning

• Experience with international companies a plus

Responsibilities:

• Communicate with sales to gather project info

• Establish relationships with champions

• Develop project plans

• Monitor progress, anticipate risks, and implement mitigation strategies

• Coordinate cross-functional teams

Benefits:

• Competitive salary (USD)

• Stock Options

• Flexible remote-first work culture

• 3 weeks vacation

• Holiday season off between Christmas and New Year's Eve

Experience Requirements:

• 4+ years of project management experience, implementing software solutions in enterprise accounts

• Excellent written and verbal communication in Spanish and English

• Experience leading projects with cross-functional teams

• Strong analytical and problem-solving skills

Other Requirements:

• Project management skills

• Scrum, Agile certifications a plus

• Persistence and a whatever-it-takes approach

• Extreme curiosity and appetite for learning

Responsibilities:

• Understand client problems and design a value-adding platform

• Establish relationships with end-users and champions

• Ensure successful implementation aligned with business cases and expectations

• Collaborate with internal teams

Benefits:

• Competitive salary

• Stock options

• Health insurance

• GymPass

• Other perks

Benefits:

• Competitive salary

• Stock options

• Health insurance

• GymPass

• Other perks

Benefits:

• Competitive salary

• Stock options

• Health insurance

• GymPass

• Other perks

Benefits:

• Competitive salary

• Stock options

• Health insurance

• GymPass

• Other perks

Benefits:

• Competitive Pay

• Stock Options

• Fully paid Health Insurance

• Free food, snacks, and drinks

• Sponsorship for continued education and paper submissions

Other Requirements:

• Command over written English

Benefits:

• Competitive PTO

• Flexible working hours

• Medical insurance

• Dental insurance

• Vision insurance