Education Requirements:

• Master’s degree in Business Administration or a related field.

Experience Requirements:

• 10+ years of experience in a leadership role, with a strong preference for experience in disaster management, emergency response, technology, or a related field.

• Proven track record of successfully managing operations and driving growth in a similar role.

Other Requirements:

• Strong understanding of the German market and familiarity with regulatory frameworks related to disaster management and emergency response.

• Excellent leadership, communication, and interpersonal skills.

• Ability to foster strong relationships with government agencies, partners, and clients.

• Proficiency in German and English is required.

Responsibilities:

• Develop and implement strategic plans for expanding Mayday.ai’s footprint in Germany.

• Oversee day-to-day operations, ensuring efficiency and alignment with company standards.

• Establish and nurture relationships with key stakeholders, including government agencies, first responders, and industry partners.

• Drive revenue growth through identifying and pursuing business development opportunities.

• Collaborate with the executive team to align German operations with overall company strategy. Lead, motivate, and develop a high-performing team to achieve organizational goals. Monitor and manage the financial performance of German operations, optimizing for profitability and sustainability. Represent Mayday.ai in public forums, conferences, and industry events to strengthen our presence in the German market.

Education Requirements:

• Post-secondary education in a related field is preferred.

Experience Requirements:

• Previous experience in a call center or dispatch environment.

Other Requirements:

• Proficiency with MS Office Suite (Word, Outlook, Excel, etc.).

• Ability to listen attentively and use information provided by customers to tailor responses and actions to meet their specific needs.

• Strong customer service, analytical, and decision-making skills.

• Superior attention to detail.

• Ability to work independently and as a member of a team.

Responsibilities:

• Monitor events using Mayday.ai’s software, initiating internal or emergency responses based on defined criteria.

• Accurately capture event information and confirm the accuracy of data recorded in event details.

• Handle inbound telephone calls related to events/customer requests and transfer calls as required.

• Process events in a timely manner within defined time intervals.

• Place outbound calls relating to events received, including calls to government agencies, first responders, insurance, utility companies, civilians, and other entities as required.

Experience Requirements:

• 3+ years

Responsibilities:

• Reviewing and editing an AI generated Russian transcription and English translation from Russian audio.

• Ensuring that it is a true and accurate representation of the dialogue.

Education Requirements:

• 4+ years in operations or production management, ideally in a high-growth or startup environment.

Experience Requirements:

• Experience in AdTech, LegalTech, SaaS, or other technology-driven sectors is highly advantageous.

• Strong project management skills with experience managing projects from ideation through execution and monitoring.

• Vendor and Contractor Management: Proven experience managing external vendors and contractors, with a focus on optimizing performance, streamlining collaboration, and ensuring quality outcomes.

• Strong understanding of technology solutions and work process development, with a passion for leveraging technology to drive efficiency.

• Strong data analysis skills, with proficiency in Excel or Google Sheets.

Other Requirements:

• Familiarity with tools such as Monday, Jira and Salesforce is preferred.

• Familiarity with CRM systems, data analysis, and automation tools (Salesforce, Monday, Zapier/Make, Jira) is a plus.

• Ability to use data to monitor performance metrics, identify trends, and develop actionable insights.

• Highly organized with strong multitasking skills and the ability to manage multiple projects in a fast-paced environment.

• Demonstrated attention to detail and a proactive approach to problem-solving.

• Ability to define, design, and implement scalable processes that meet evolving business needs.

• A strategic thinker with a hands-on approach to execution and continuous improvement.

Responsibilities:

• Manage day-to-day operations across the plaintiff team, ensuring smooth, efficient workflows and timely delivery of case support and services.

• Oversee process implementation and continuously refine operational workflows to minimize bottlenecks and improve efficiency.

• Define, build, and enhance business processes that support scalable operations for plaintiff lead generation, intake and onboarding.

• Proactively identify opportunities to streamline and automate processes for optimal efficiency and growth readiness.

• Work closely with legal consulting, R&D, Sales, and external vendor teams to ensure alignment with business goals and operational strategies.

Education Requirements:

• Bachelor’s degree or higher in Computer Science or related field

Experience Requirements:

• 5+ years experience in a leading Professional service roles, focused on the following: Background in professional services, product development and strong technology background in Governance, Risk or Compliance related systems and deployment, Background in conception, design, development and integration of process management solutions., Offering Professional Services to financial services/insurance focused (BFSI) organizations, Working directly with Compliance & Risk officers, and the office of the General counsel at regulated BFSI, Analyzing business processes/operations, understanding the key drivers, and developing fit-for-purpose solutions, Experience with best-in-class Support technologies, using SaaS tools such as ServiceNow, Zoho Desk, Salesforce Service Cloud, or similar.

Responsibilities:

• Lead delivery of implementation, integration , customization, and education services for customers and partner projects.

• Communicate client requirements and use cases to the internal product team and stakeholders.

• Manage delivery projects and timelines

• Ensure we match/beat SLAs including: First Customer Response Time, and Update Frequency (communication with customers)

Education Requirements:

• B.S. degree in Business Administration, Engineering, or comparable degree/experience.

Experience Requirements:

• 4+ years experience working in a customer-facing role, e.g., management consultant, technical consultant, or technical project manager.

• 2+ years experience as a lead project manager, preferably in a technology or consulting environment.

• Influential presence in front of customers, strong presentation and communication skills and the ability to become a trusted advisor.

• Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.

• Action-oriented with the ability to cut through uncertainty and bring clarity to teams and projects.

Responsibilities:

• Serve as the primary point of contact for machine learning projects throughout the delivery lifecycle, leading meetings, providing regular updates, addressing concerns, and managing expectations.

• Develop and manage comprehensive project plans and other artifacts to ensure successful project delivery within scope and on schedule.

• Proactively identify and mitigate risks and issues, ensuring that potential roadblocks are addressed promptly and effectively.

• Demonstrate technical aptitude to understand the complexities of machine learning use cases and communicate effectively with both technical and non-technical stakeholders.

• Navigate ambiguity and uncertainty with ease, adapting quickly to change and identifying paths to resolve uncertainty.

Benefits:

• comprehensive medical, dental, and vision plans

• yearly wellness stipend

• 401k program

• parental leave program

• workstation setup allowance

Education Requirements:

• BA/BS in Computer Science, Information Science or 2-3 additional years of equivalent experience

Experience Requirements:

• 6+ years of experience managing corporate IT systems in a modern cloud-first environment

• A good communicator, with a positive attitude and excitement for building new processes and policies for a rapidly growing organization

• Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.

• Experience in support and troubleshooting Mac OS and Chrome OS platforms as well as iOS & Android mobile devices

• Experience supporting a company’s IT with little or no oversight

Responsibilities:

• Efficiently handle complex IT support issues in a high-velocity environment

• Triage and prioritize multiple competing requests effectively

• Identify and implement process improvements to enhance support efficiency

• Contribute to knowledge base development and documentation

• Mentor junior team members on best practices and technical skills

Benefits:

• comprehensive medical, dental, and vision plans

• yearly wellness stipend

• 401k program

• parental leave program

• workstation setup allowance

Education Requirements:

• BA/BS in Computer Science, Information Science or 2-3 additional years of equivalent experience

Experience Requirements:

• 5+ years of experience managing corporate IT systems in a modern cloud-first environment

• A good communicator, with a positive attitude and excitement for building new processes and policies for a rapidly growing organization

• Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.

• Experience in support and troubleshooting Mac OS and Chrome OS platforms as well as iOS & Android mobile devices

• Experience supporting a company’s IT with little or no oversight

Responsibilities:

• Key player in supporting new customer launches and customizations

• Work with the solutions, product and engineering teams in supporting customer SSO, API and eligibility file integrations along with product customizations

• Provides best practices and develops reusable solutions that can be used in future implementations

• Manage multiple project timelines and delivers customer deliverables on time

• Ensure high forecasting accuracy and consistency

Experience Requirements:

• Has knowledge of commonly-used concepts, practices, and procedures within the software support field.

Responsibilities:

• Provide support to end users on a variety of issues.

• Identify, research, and resolve technical problems.

• Quality check of the entire system on a daily basis

Benefits:

• Paid training

• Healthcare benefits available for agents working 25+ hours weekly

• Employee referral bonus of $150

• Many more team award-earning opportunities!

Other Requirements:

• Authorization to work in the United States (if you are U.S.-based) and the ability to pass a background check

• A personal desktop or laptop computer with Google Chrome browser installed

• Minimum 8GB RAM

• Minimum 1024x768 display resolution

• Mac Users: MacOS Ventura 13.6.1 version or earlier

• A reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download, and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com/)

• Strong typing skills at a minimum of 40 wpm

• A quiet environment for answering calls, plus a headset with a microphone arm attached

Responsibilities:

• Work 100% remote

• Answer calls for a variety of different businesses and professionals

• Take messages, screen new clients, book appointments, collecting payments, and transfer calls

• Understand the caller’s needs and provide business information

• Be part of a team and contributing to continued excellence

Benefits:

• Paid training

• Healthcare benefits available for agents working 25+ hours weekly

• Employee referral bonus of $150

• Many more team award-earning opportunities!

Other Requirements:

• Authorization to work in the United States (if you are U.S.-based) and the ability to pass a background check

• A personal desktop or laptop computer with Google Chrome browser installed

• Minimum 8GB RAM

• Minimum 1024x768 display resolution

• Mac Users: MacOS Ventura 13.6.1 version or earlier

• A reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download, and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com/)

• Strong typing skills at a minimum of 40 wpm

• A quiet environment for answering calls, plus a headset with a microphone arm attached

Responsibilities:

• Work 100% remote

• Answer calls for a variety of different businesses and professionals

• Take messages, screen new clients, book appointments, collecting payments, and transfer calls

• Understand the caller’s needs and provide business information

• Be part of a team and contributing to continued excellence

Benefits:

• Paid training

• Healthcare benefits available for agents working 25+ hours weekly

• Employee referral bonus of $150

• Many more team award-earning opportunities!

Other Requirements:

• Authorization to work in the United States (if you are U.S.-based) and the ability to pass a background check

• A personal desktop or laptop computer with Google Chrome browser installed

• Minimum 8GB RAM

• Minimum 1024x768 display resolution

• Mac Users: MacOS Ventura 13.6.1 version or earlier

• A reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download, and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com/)

• Strong typing skills at a minimum of 40 wpm

• A quiet environment for answering calls, plus a headset with a microphone arm attached

Responsibilities:

• Work 100% remote

• Answer calls for a variety of different businesses and professionals

• Take messages, screen new clients, book appointments, collecting payments, and transfer calls

• Understand the caller’s needs and provide business information

• Be part of a team and contributing to continued excellence

Benefits:

• Paid training

• Healthcare benefits available for agents working 25+ hours weekly

• Employee referral bonus of $150

• Many more team award-earning opportunities!

Other Requirements:

• Authorization to work in the United States (if you are U.S.-based) and the ability to pass a background check

• A personal desktop or laptop computer with Google Chrome browser installed

• Minimum 8GB RAM

• Minimum 1024x768 display resolution

• Mac Users: MacOS Ventura 13.6.1 version or earlier

• A reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download, and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com/)

• Strong typing skills at a minimum of 40 wpm

• A quiet environment for answering calls, plus a headset with a microphone arm attached

Responsibilities:

• Work 100% remote

• Answer calls for a variety of different businesses and professionals

• Take messages, screen new clients, book appointments, collecting payments, and transfer calls

• Understand the caller’s needs and provide business information

• Be part of a team and contributing to continued excellence

Benefits:

• Competitive Compensation and Equity

• Flexible Work – Hybrid or Remote

• Comprehensive health benefits and wellness programs

• Professional development opportunities

• Flexible Time Off

Experience Requirements:

• 5+ years of experience in office management, executive assistance, or administrative roles.

Responsibilities:

• Oversee the daily operations of the office, ensuring a well-organized, efficient, and productive workspace.

• Serve as the main point of contact for vendors, suppliers, and building management.

• Maintain office supplies, equipment, and inventory, ensuring everything is well-stocked and operational.

• Manage office layout, seating arrangements, and space planning to optimize workflow and collaboration.

• Ensure the office is clean, functional and organized at the beginning of each workday.

Benefits:

• Competitive Compensation and Equity

• Flexible Work – Hybrid or Remote

• Comprehensive health benefits and wellness programs

• Professional development opportunities

• Flexible Time Off

Education Requirements:

• University degree in Commerce or Administration or other relevant discipline is required (strong preference for accounting or finance major)

Experience Requirements:

• 5+ years in financial or accounting role within a firm or organization

• 5+ years in consulting or professional services position either within a professional services firm or within an organization

Other Requirements:

• Fulfill requirements necessary to obtain and clear a full background check.

Responsibilities:

• Work directly with MindBridge customers to implement MindBridge products into their business functions

• Guide client through their onboarding journey, from kick-off to hand-off to Customer Success

• Understand customer objectives and scope onboarding project to meet those initial customer objectives

• Translate technical perspectives to business users to enable effective communication between the team members and the stakeholders

• Facilitate in-person and virtual workshops to achieve key milestones along the onboarding journey

Benefits:

• Competitive Compensation and Equity

• Flexible Work – Hybrid or Remote

• Comprehensive health benefits and wellness programs

• Professional development opportunities

• Flexible Time Off

Education Requirements:

• University degree in Commerce or Administration or other relevant discipline is required (strong preference for accounting or finance major)

Experience Requirements:

• 5+ years in financial or accounting role within a firm or organization

• 5+ years in consulting or professional services position either within a professional services firm or within an organization

Other Requirements:

• Fulfill requirements necessary to obtain and clear a full background check.

Responsibilities:

• Work directly with MindBridge customers to implement MindBridge products into their business functions

• Guide client through their onboarding journey, from kick-off to hand-off to Customer Success

• Understand customer objectives and scope onboarding project to meet those initial customer objectives

• Translate technical perspectives to business users to enable effective communication between the team members and the stakeholders

• Facilitate in-person and virtual workshops to achieve key milestones along the onboarding journey

Benefits:

• Benefits package

• Opportunity to work with a diverse and dynamic team in a hybrid (Toronto) environment

• Continuous learning and development opportunities

Education Requirements:

• A degree in Business Administration or a related field

Experience Requirements:

• 3 years’ experience in a large consulting firm as a consultant or analyst

• 3 years in a leadership role, with team management experience

Other Requirements:

• Work permit, Canadian Citizenship or Permanent Resident Status Required

Responsibilities:

• Providing daily strategy, coaching and guidance to a significant number of participants (clients) through written communication on the Impro app, dedicating a substantial portion of the day, five days a week

• Conducting regular strategy calls with clients and participants, amounting to a few hours per week

• Serving as a consultant, analyzing data and delivering insights to clients through reports and presentations

• Actively participating in weekly training and planning meetings (including in the Toronto office three days per week, on average)

• Responsible for monitoring and evaluating the progress of strategic implementations, and adjusting strategies, as necessary Regular collaborative work with clients and Impro team members Allocating a set amount of time each week to study your participants Dedicating a certain amount of time each week for training and your own professional growth Investing a specific amount of time each week to study generative AI

Responsibilities:

• Ensuring that the executives you support have what they need to seamlessly serve the expectations of our clients and internal commitments/goals through anticipating the needs of your executives and stakeholders, looking ahead and preventing problems from arising, and keeping up with the fast pace of our consulting team

• Flawlessly managing executive calendars by taking ownership of high-volume complex meeting/event scheduling, calendar conflict resolution, advising stakeholders on next steps/responses, and exercising discretion and judgement on escalation and/or delegation

• Impressing external stakeholders with professionalism and efficiency when representing Keystone and the executives you support through your email, phone or in-person interactions

• Coordinating end-to-end travel needs in a thoughtful and practical manner, including booking (and rebooking, unbooking) all travel, hotels, venues/restaurants, and ensuring trips are consistently smooth and seamless throughout while being mindful of directions, commuting time and ground transportation

• Supporting administrative aspects of leadership’s internal commitments: practice area activities, leadership committees, recruiting, processing timesheets and expenses on a timely basis, etc.

Benefits:

• Chef-prepared lunch and dinner

• On-site gym and yoga studio

• 24/7 access to the comma fleet of cars

• Health, dental, and vision insurance

• Flexible time off

Experience Requirements:

• experience relevant to job offered

Responsibilities:

• Run the comma factory's circuit board line