Support Lead
Benefits:
Benefits & perks
unlimited pto
intentional culture
Really badass headshots
Experience Requirements:
Coaching with a customer service mindset
Team management
Verbal and written communication
Photography and video production (bonus)
Live-chat platforms
Other Requirements:
Ideally located near a soona studio (Minneapolis, Denver, or Austin)
Comfortable operating in the grey areas
Write standard operating procedures and training material
Responsibilities:
Manage offshore and US-based support specialists
Ensure timely and accurate responses to client inquiries
Maintain a strong knowledge of all soona capabilities
Resolve complex client issues
Evaluate risk and identify operational efficiencies
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