Soona
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About
Soona is an all-in-one platform for creating, managing, and optimizing photo and video content for ecommerce. It offers AI-powered tools such as a media editor (remove background, change background color, blur background, add text, resize images, add shadows), scene generation, and visual analytics (Soona Score). Soona also provides professional photography and videography services, model and stylist services, and various pricing plans ranging from a free plan to enterprise-level custom packages. It integrates with platforms like Shopify, Amazon, and Canva.
Platform
Task
Features
• change background color
• remove background
• image resizer
• add text to photo
• blur background
• scene generation
• add shadows to photo
• ai powered visual analytics (soona score)
FAQs
What do I need to do after I book?
After you complete your booking, complete the action items listed on the details tab of your booking. Once all of your action items are complete and we have your product in studio, we will get you on the schedule for our first available date and time.
How can I get on the schedule sooner?
When we receive your product, we get you on the schedule for our earliest available date and time. If you would like to be scheduled sooner, you can join our waitlist. Sometimes we have last minute cancelations and can get you on sooner. You must have open availability to sign up for the waitlist.
You received my product - how long until we can shoot?
We aim to schedule your shoot as quickly as possible once we receive your product. This time can vary depending on lifestyle preference and pro-services. Shoots with pro services require additional coordination, which may extend the time to schedule your shoot. We recommend always selecting 3 models reflecting high availability. Please double check that you've filled out any and all forms on the pro services tab of your booking. You will receive an email confirmation once we have you on the calendar.
How does shipping work?
Soona provides your first USPS label free! Click on the details tab of your booking and scroll down to the “ship your product” section. Click options + “create shipping label”. **What about return shipping?** During booking, you’ll share your preference for what to do with your product post-shoot. **Store:** Soona’s fast pass program stores your product and props in studio until your next shoot. $49 per month. **Return:** We’ll send it right back for the cost of the label. **Discard:** We’ll safely discard your product in a way that protects your brand.
I’m not sure what to book! Can Soona recommend a booking?
We offer 2 types of shoots: Packs and build your own bookings. Select “build your own” to choose each detail of your shoot and pay a la carte. Not sure what you'd like? Select a pack! These shoots are discounted and created with ecommerce and social media best practices in mind. Still have questions? Email our team at hey@soona.co and we will create a customized booking for you based on your goals.
Do I get to choose my date and time for my shoot?
After you complete your booking, you will fill out your general availability. Once we receive your products in studio, our scheduling team will pick a date and time that works best for your availability and to give you the best experience possible based on your shoot goals. You will receive an automated email with your shoot date and time. Have a conflict with the time ou received? Please let us know asap and we will do our best to get you rescheduled for a time that works better. In the event that you need to reschedule, we require 2 business days notice.
I am outside of the US - do I still get a free shipping label?
The free shipping label is only available for shipments within the United States.
I’m not shipping a product because it’s already at your studio - how do I proceed?
Visit the details tab of your booking and scroll down to “ship your products” + “shipping options”. Then select “use stored products” and add the products you’d like us to capture on that booking. This will notify us that your products are already in studio. Once all packages have been added, select "I'm done shipping".
I shipped my product! Where do I add tracking?
Visit the details tab of your booking and scroll down to “ship your products”. Select "shipping options" + "add a tracking number". This lets us know your product is on the way. Once all packages have been added, select "I'm done shipping".
Will we have a call to plan before the shoot?
All shoots start with a kickoff call with your creative crew. You will be able to go over the creative details, shot list and the goals for your shoot at this time. If you would like to have a designated point of contact prior to your shoot scheduled time, you can add the Producer pro service to your booking. Learn more about this additonal service here.
Rescheduling + cancellations + refunds
**Rescheduling:** You may reschedule your shoot one time by emailing hey@soona.co no later than 2 business days before your booking. We’ll do our best to accommodate a better time. **Cancelations:** Your booking is good for a full year from the date of purchase. Your booking deposit is non-refundable. If you'd like to cancel your booking: you will forfeit your deposit. Please reach out to hey@soona.co to cancel your booking. You can review our full terms here. **Refunds:** Soona does not provide refunds. If you are not thrilled with your content, we will make it right! Please reach out at hey@soona.co and we’ll work together to create content you love.
How do I add a promo code?
Enter the promo code on the downpayment screen where it says “promo code”. Make sure to enter this code when booking (NOT when checking out after a shoot). You can apply one promo per build your own booking and cannot apply a promo to an existing booking.
Can I edit or cancel my order?
If you need to make changes to your order: please email hey@soona.co asap and we will do our best to accommodate changes. We cannot make changes to your order after your edits have been delivered. [Soona does not provide refunds.](https://soona.co/terms)
What is fast pass?
With the fast pass you can: * Store your package at the Soona studio * Get fast pass access to scheduling Fast Pass allows up to two 20 x 20 x 20 boxes. Oversized items are subject to additional fees. The $49 recurring fee is billed monthly on the day you signed up to the last card on file. Should you cancel storage prior to the end of the month there is no proration in billing. **Note:** when making your next booking: select the “my product is already at Soona” option. **After you create your booking:** under the “ship your products” tab please click “options” and then “use stored products” to let us know which of your stored products we’ll be using on that shoot. Your shoot cannot be scheduled without this!
Does styling include props?
All stylists have access to 100+ different standard props available in our studios. Any props outside our prop list can be shipped to our studio. For any fresh ingredients and florals you need, you can book our grocery shopping service when you plan your shoot.
Pricing Plans
Basic Membership
USD13.00 / per year• FREE Studio pass
• Price per photo: $39
• Models and styling: Full price
• Shoot upgrades: Full price
• Premium edits: $9 each
• Edit delivery: 48 hours
• AI tools: Basic access
Standard Membership
USD49.00 / per year• FREE Studio pass
• Price per photo: $39
• Models and styling: 10% OFF
• Shoot upgrades: 10% OFF
• Premium edits: FREE
• Edit delivery: 24 hours
• AI tools: Full access
Studio Pass
USD149.00• $149 studio fee (per booking)
• Price per photo: $39
• Models and styling: Full price
• Shoot upgrades: Full price
• Premium edits: $9 each
• Edit delivery: 72 hours
• AI tools: Limited
Enterprise
Unknown Price• Custom packages
• Discounts on all services
• Dedicated account management and creative team
• Flexible payment options
Job Opportunities
general applications
Soona offers AI-powered media editing and visual analytics for ecommerce. It also provides professional photography and video production services.
Benefits:
benefits & perks
unlimited PTO
intentional culture
really badass headshots
Other Requirements:
Share their favorite Twitter or Instagram feed in their cover letter
Show more details
Ratings & Reviews
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