Senior Technical Support Engineer I
Benefits:
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Education Requirements:
Bachelor’s degree or equivalent work experience
Experience Requirements:
Minimum of 5 years of related experience
Background of working on Linux, Unix & Windows Enterprise Server OS
Solid knowledge of protocols such as HTTP, SSL and IPv4/v6
Working knowledge of Java, web containers (Tomcat, JBoss) and web servers
Experience of virtualisation in an enterprise environment
Other Requirements:
Working on a shifted schedule that includes weekends
Experience with Cloud-based platform services (AWS, Azure, GCP)
Empathy for the customer's situation
Responsibilities:
Interacting with customers and resolving technical issues
Acting as Queue Manager (QM) during weekend shifts
Reproducing customer problems internally
Collaborating with Support, Engineering, SREs, and Product teams
Documenting bugs for product/service issues
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