Senior Customer Success Manager
Benefits:
comprehensive healthcare coverage
flexible PTO
equity RSUs
annual performance bonus opportunities
retirement account support
Education Requirements:
BA/BS in a relevant subject is required
Experience Requirements:
Around 5 years in a client-facing role (CSM, professional services, technical consulting)
Management of Enterprise, Strategic customers
Experience implementing SaaS solutions
Experience using SFDC, Gainsight and other CS Technology applications
Other Requirements:
German speaker
Excellent communicator
Strategic thinker
Willing to travel (Estimated 10%)
Responsibilities:
Establish relationships with customer stakeholders and executive sponsors
Act as the primary contact and sherpa to help customers navigate OneTrust
Deliver proactive communication and manage mission-critical escalations
Deliver business reviews to communicate strategically
Manage an account portfolio to a Net ARR outcome
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