Customer Success Specialist - Mumbai
Education Requirements:
Any Graduate / Postgraduate
Experience Requirements:
3β7 years of experience in Customer Success, Account Management, or Solution Consulting
Hands-on experience working with Banks, Insurance companies, NBFCs, and Fintech clients
Other Requirements:
Strong knowledge of SaaS, API-led solutions, digital KYC, fraud tech
Hands-on experience with API testing tools (Postman, REST Assured)
Understanding of REST APIs and SOAP services
Excellent communication, presentation, negotiation, and relationship management
Responsibilities:
Drive client adoption of Digitapβs SaaS products and ensure smooth onboarding
Educate and onboard clients, conduct POCs, and ensure smooth implementation
Act as the primary point of contact for queries, escalations, and integrations
Identify upsell/cross-sell opportunities across KYC, AML, Fraud, and Risk APIs
Monitor client KPIs and product usage to recommend improvements
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