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Customer Success Specialist - Mumbai
Streamline customer onboarding and automate risk management for BFSI and Fintech firms using AI-driven identity verification and alternate data credit scoring.
Education Requirements:
Any Graduate / Postgraduate
Experience Requirements:
3–7 years of experience in Customer Success, Account Management, or Solution Consulting
Hands-on experience working with Banks, Insurance companies, NBFCs, and Fintech clients
Other Requirements:
Strong knowledge of SaaS, API-led solutions, digital KYC, fraud tech
Hands-on experience with API testing tools (Postman, REST Assured)
Understanding of REST APIs and SOAP services
Excellent communication, presentation, negotiation, and relationship management
Responsibilities:
Drive client adoption of Digitap’s SaaS products and ensure smooth onboarding
Educate and onboard clients, conduct POCs, and ensure smooth implementation
Act as the primary point of contact for queries, escalations, and integrations
Identify upsell/cross-sell opportunities across KYC, AML, Fraud, and Risk APIs
Monitor client KPIs and product usage to recommend improvements
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Enterprise sales Manager - Mumbai
Streamline customer onboarding and automate risk management for BFSI and Fintech firms using AI-driven identity verification and alternate data credit scoring.
Education Requirements:
MBA or relevant postgraduate degree
Experience Requirements:
6+ years in BFSI Sales / Enterprise Sales (Banking, NBFCs, Fintech, Payments)
Other Requirements:
Strong understanding of digital lending, KYC, underwriting, or risk management
Excellent negotiation, communication, and presentation skills (CXO-level)
Ability to work independently in a fast-paced, target-driven environment
Responsibilities:
Acquire new enterprise clients in Banking, NBFCs, Fintech, and Payments
Develop strategic sales plans to drive revenue growth in BFSI
Build C-level relationships with banks and financial institutions
Position AI-driven onboarding, risk analytics, and fraud prevention solutions
Manage end-to-end sales cycles – prospecting, pitching, negotiation, and closure
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Associate Director - Sales (West)
Deliver seamless, omnichannel customer experiences using agentic AI to automate voice, chat, and email support across 30+ languages for enterprise brands.
Experience Requirements:
7 years + total work experience
8+ years of experience in the B2B/SaaS/Enterprise domain
Experience in Solution/Concept selling (CRM/ ERP/ Contact Centers etc) is desired
Other Requirements:
Experience from the Conversational AI space preferred
Excellent leadership, communication, and interpersonal skills
Ability to engage and influence key stakeholders and perform pre-sales activities
Team Handling: Build, manage, and mentor a high-performing team
Responsibilities:
Identify and prospect sales opportunities in Large Enterprises to achieve revenue targets
Build and maintain a robust sales pipeline and track progress
Create and maintain excellent relationships with CXO level executives
Assist in conducting product demonstrations and articulate value propositions
Collaborate with Marketing and Product teams to align sales efforts
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Senior DevOps Engineer
Streamline clinical documentation and EMR usability with intuitive Voice AI that transforms natural patient-clinician dialogue into structured medical reports.
Benefits:
Unleash Your Creativity
Startup Spirit
Flexible Hours
Competitive Compensation
ESOP plan
Experience Requirements:
3+ years
Other Requirements:
Mastery of AWS, Azure, and OCI
Proficiency with Jenkins or GitHub Actions for CI/CD
Experience with Helm, ArgoCD, and Terraform
Scripting skills in Python, Bash, or Go
Expertise in Docker and Kubernetes orchestration
Responsibilities:
Lead DevOps endeavors and ownership of the CI/CD pipeline
Script and automate provisioning and deployment processes
Safeguard data and systems with high-level security
Collaborate with development and research teams
Detect and solve issues through monitoring and troubleshooting
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SolarSquare Energy - Artificial Intelligence Developer - Data Modeling
Accelerate business growth with custom AI development and pre-built models for computer vision, NLP, and generative AI designed for startups and enterprises.
Other Requirements:
Experience in Python, SQL & python based frameworks
Hands-on experience with OpenAI APIs, Gemini APIs, and Hugging Face ecosystem
Knowledge of LangChain and AI frameworks like Pytorch, Tensorflow
Responsibilities:
Build production-ready AI applications using Python and FastAPI
Design and implement LLM pipelines
Develop and productionize multi-modal AI systems
Use orchestration frameworks (e.g., LangChain, LangGraph, CrewAI)
Leverage GCP services including Vertex AI, Cloud Run, and BigQuery
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Associate, Business Intelligence Developer
Accelerate business growth with custom AI development and pre-built models for computer vision, NLP, and generative AI designed for startups and enterprises.
Benefits:
Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)
Education Requirements:
Bachelors degree in Computer Science Information Systems Data Science Finance or related field
Masters preferred
Experience Requirements:
46 years of experience developing dashboards and models in Power BI
Other Requirements:
Expert knowledge of Power BI
Strong proficiency in DAX and Power Query
Solid SQL skills
Familiarity with AI/LLM integration in reporting workflows
Responsibilities:
Design and develop interactive dashboards and visualizations in Power BI
Build and maintain semantic models and datasets
Apply DAX build and tuning to optimize performance
Partner with Business Analysts to translate requirements into technical solutions
Collaborate with AI Integration Engineers to embed Copilot or generative AI features
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Sales Manager
Accelerate data maturity and unlock actionable insights in the Financial Services Industry using purpose-built AI platforms for banking, insurance, and lending.
Benefits:
Group Medical polices - INR 5,00,000
Equal Employment Opportunity
Maternity Leave
100% Sponsorship for certification
Flexible work hours
Experience Requirements:
7-10 years work experience
7-12 Years of experience in sales in IT/ITES/Consulting/Analytics
Other Requirements:
Enterprise sales experience is a Must
Personal connects with CxO levels
Familiarity with selling cloud Platforms
Critical thinker and growth mindset
Strong decision taking abilities
Responsibilities:
Identify appropriate prospects
Manage sales cycle to Close new business
Mining strategic accounts
Achieve sales goals
Develop growth strategies in coordination with leadership
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Account Manager - Sales
Accelerate data maturity and unlock actionable insights in the Financial Services Industry using purpose-built AI platforms for banking, insurance, and lending.
Benefits:
Group Medical polices - INR 5,00,000
Equal Employment Opportunity
Maternity Leave
100% Sponsorship for certification
Flexible work hours
Education Requirements:
Engineer (BTech)
MBA
Experience Requirements:
7-10 years of experience in Strategic Account Management
Experience in working across levels in the Customer Organization
Experience in the IT Products Industry preferable
Other Requirements:
Specialist in Relationship management
Track record of consultative selling and solutioning
Techno-commercial knowledge
Results driven
Trustworthy and committed
Responsibilities:
Revenue growth and profitability for key accounts
Development and implementation of growth strategies
Tracking competition in key accounts
Pre-emption and resolution of issues
Moving relationship from vendor to trusted partner
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People & Talent Partner
Drive higher e-commerce conversion rates and customer engagement with the world’s largest AI-powered video commerce platform featuring 1:1 chat and shoppable video.
Benefits:
High-growth, team-centric environment
Innovation thrives and collaboration fuels success
Unparalleled opportunities to work cross-functionally
Drive meaningful impact in digital commerce
Education Requirements:
Bachelor's degree
Experience Requirements:
5+ years recruiting experience within a global start-up
2+ years People Ops generalist experience
Track record delivering on hiring objectives up to senior roles
Other Requirements:
Must be able to start the role in Pacific timezone initially
Working knowledge of invoices, budgets, and vendors
Exceptional communication skills with high level of EQ
Strong organizational skills and attention to detail
Responsibilities:
Drive end-to-end recruiting for select roles
Support onboarding, offboarding, and people lifecycle processes
Support and lead performance cycles and engagement initiatives
Provide administrative and operation support for core business functions
Maintain People systems, records, and documentation
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Customer Success Manager (India)
Drive higher e-commerce conversion rates and customer engagement with the world’s largest AI-powered video commerce platform featuring 1:1 chat and shoppable video.
Benefits:
High-growth, team-centric environment
Innovation thrives and collaboration fuels success
Unparalleled opportunities to work cross-functionally
Drive meaningful impact in digital commerce
Education Requirements:
Bachelor’s degree required
Experience Requirements:
5+ years of enterprise customer success relationship management
Proven ability to manage revenue-related KPIs
Experience with B2B SaaS and e-commerce
Track record of contributing to revenue growth
Other Requirements:
Experience with Salesforce and Gainsight preferred
Must be able to travel for customer visits as needed
Strong experience with data tools, Excel or Google Sheets
Ability to influence technical and non-technical audiences
Responsibilities:
Act as a strategic business partner to enterprise accounts
Responsible for growing customer lifetime value and expansion
Forecast, drive, and negotiate renewal and upsell terms
Analyze usage data and customer behavior for ROI
Lead and conduct regular business reviews
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Key Accounts Manager
Launch professional mobile apps and websites in minutes with natural language prompts and drag-and-drop tools, designed for businesses and non-technical creators.
Benefits:
Job/Soft skill training
Cafeteria
Office cab/shuttle
Health insurance
Child care facility
Education Requirements:
PG: MBA/PGDM in Any Specialization
Experience Requirements:
1 - 2 years
Other Requirements:
It's a Field Sales Job
Comfortable with MS Office & Google Sheets
Responsibilities:
Identify and pitch advertising solutions to potential brands
Generate ad revenue through effective outreach
Schedule and conduct meetings with prospective clients
Manage accounts post-closure and ensure smooth campaign execution
Maintain accurate records of outreach and performance
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Senior Analyst - Indirect Taxation
Launch professional mobile apps and websites in minutes with natural language prompts and drag-and-drop tools, designed for businesses and non-technical creators.
Benefits:
Passionate, inspired people
Scale and opportunity
Education Requirements:
UG: Any Graduate
PG: CA in CA
Experience Requirements:
0 - 1 years
Fresh Qualified CA with core Indirect Taxation experience during the Articleship
Other Requirements:
Mumbai based candidates only
Experienced problem solver with excellent written and verbal communication skills
Advanced MS office skills
Responsibilities:
Preparation of GSTR-1, GSTR-6, and GSTR-3B Returns
Reconciling Outward GL Liability balance with Register
ITC reconciliation with GSTR-2B
Compiling details for Annual GST Audit
Advisory services on applicability of GST
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Retention Expert Intern
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Opportunity to learn B2B and SaaS sales processes
Mentorship in an AI-first company
Startup culture impact
Education Requirements:
Fresh graduates or final-year students
Other Requirements:
Strong communication and interpersonal skills
Interest in sales, SaaS, and B2B business models
Willingness to learn in a fast-paced environment
Responsibilities:
Assist the sales team with lead generation and prospecting
Support outreach activities including emails and calls
Maintain and update sales data and CRM records
Help prepare sales decks, reports, and proposals
Conduct basic market and competitor research
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Software Engineer - Backend
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Strategic partnership with Jio
Great team and leadership
Freedom to think and innovate
Fast-paced agile environment
Impactful work in Conversational AI
Education Requirements:
Bachelor's or higher degree in computer engineering
IIT/NIT graduate preferred
Experience Requirements:
2-6 years of experience in developing and integrating scalable products
Other Requirements:
Good knowledge of python and Django framework
Knowledge of MySQL, Mongo, RabbitMQ, Redis, Elasticsearch, and Docker
Excellent written and verbal communication skills
Entrepreneurial mindset
Secure data handling practices
Responsibilities:
Build conversational flows (chat and voice-based) using Haptik platform tools
Integrate and develop various web-based APIs and logic flows
Participate in code reviews and quality assurance processes
Model database architecture for performance and scalability
Create professional technical documentation
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Software Engineer, Backend - L3 (Python)
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Strategic investment of $100 million from Jio
Working with recognized industry leaders
Culture of freedom and innovation
Impactful start-up environment
Exposure to large-scale AI interactions
Education Requirements:
Bachelor’s or higher degree in Computer Science or a related engineering field
Experience Requirements:
7+ years of experience building highly scalable, resilient backend services in production
Other Requirements:
Strong expertise in Python and Django, Flask, or FastAPI
Knowledge of SQL & NoSQL (MySQL, MongoDB, Elasticsearch, Redis)
Experience with Docker, Kubernetes, and Cloud native environments
Proficiency with Git and Agile/Scrum
Exposure to cloud platforms (AWS/Azure/GCP)
Responsibilities:
Design, build, and maintain high-performance, secure backend services
Own complete feature lifecycles from design to monitoring
Troubleshoot production issues and improve reliability
Mentor junior engineers
Contribute to architectural discussions and system design
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Voice AI Engineer (Hybrid)
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Strategic partnership with Jio
Opportunity to work on Generative AI
Culture of ownership and impact
Working with top-tier global brands
Award-winning tech startup culture
Experience Requirements:
Strong experience with voice or telephony systems
Hands-on backend development experience (Python / Node.js / Java)
Other Requirements:
Experience with APIs and cloud-based systems
Understanding of conversational AI concepts
Exposure to AI/ML or LLM-based features is a plus
Familiarity with contact center or SaaS products
Responsibilities:
Build and maintain voice bots, IVR systems, and call flows
Integrate speech-to-text and text-to-speech capabilities
Build backend services to support voice and AI workflows
Debug and resolve voice-related issues in production
Support customer implementations and feature rollouts
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Executive - Billing & Collections
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Jio partnership exposure
Impactful start-up culture
Mentorship from experienced leaders
Work with notable global brands
Experience Requirements:
Minimum of 1+ year of experience in billing & collections roles
Other Requirements:
Strong communication skills and email etiquette
Advanced knowledge of Excel
Understanding of Indian GST and tax regulations
Experience with Zoho or similar CRM/billing systems preferred
Ability to interpret client contracts
Responsibilities:
Manage billing systems and financial operations
Execute end-to-end billing and collection processes
Create, maintain, and present financial reports
Collaborate with internal teams to resolve discrepancies
Ensure compliance with client contracts and tax terms
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Implementation Analyst
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Exposure to Reliance Jio ecosystem
Work with category-leading AI platform
Impactful startup culture
Experience Requirements:
1+ years preferred
Other Requirements:
Understanding of APIs/backend systems preferred
In-depth platform knowledge
Responsibilities:
Build chatbot solutions working with PMs, IEs, and QAs
Map solutions for projects that solve customer's business goals
Manage client communications and daily scrum calls
Lead projects from solutioning to go live
Assist QA in testing and debugging bots
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Business Development Representative
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Exposure to large-scale Jio accounts
Work in emerging AI technology sector
Supportive team culture
Education Requirements:
Bachelor’s degree in Business, Marketing, or a related field
Experience Requirements:
3-4 years of experience in B2B sales (or 1-2 years based on secondary requirements section)
Proven expertise in prospecting and lead qualification
Other Requirements:
Strong communication and negotiation skills
Familiarity with CRM tools like Salesforce or HubSpot
Proactive and goal-oriented mindset
Ability to work with cross-functional teams
Responsibilities:
Identify new sales opportunities and conduct lead generation
Nurture relationships with stakeholders in Jio accounts
Support the sales team by setting meetings and driving qualified leads
Run consistent and targeted outbound campaigns
Identify cross-sell and upsell opportunities within the Jio ecosystem
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Analyst - Customer Success
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Part of Jio Platforms conglomerate
Exposure to large-scale conversational commerce
Growth-focused culture
Experience Requirements:
1 Year of experience
Other Requirements:
Working knowledge of PowerBI or Google Data Studio
Advanced Excel/Google Sheets skills
Experience on CRM tools (Salesforce, Hubspot, etc.)
Work experience on different databases
Responsibilities:
Publish MIS and data reports for CS, clients, and product teams
Analyze data trends to arrive at actionable insights
Track sales funnel and operational metrics
Assist with onboarding and training sales talent with CRM tools
Create monthly reports for executive presentations
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