Benefits:

• You'll receive a medical allowance to support your health and wellness needs.

• Flexible working environment and working hours that fit your lifestyle.

• Highly competitive compensation package.

• Virtual events like talent shows, Among Us nights, and online game sessions.

• You will grow more here than you would anywhere else, that is a promise.

Experience Requirements:

• 2+ years of experience in a Customer Support role, preferably in a SaaS or IT company

Other Requirements:

• Resume MUST be in English

• Excellent communication skills in English as well as listening skills and the proven ability to understand customer inquiries

• Ability to speak English and Spanish fluently is a Must

• Ability to clearly explain complex ideas verbally and in writing

• Ability to dig deeper to uncover customer’s true objectives

• High level of empathy – it’s important for our Customer Support Associate to be a good person to peers and customers

• Proactive individuals who take initiative and actively seek out opportunities to contribute and make a positive impact

• Exceptional ability to follow established processes and procedures with precision, ensuring adherence to guidelines

• Excellent organization and time management skills

• Teamwork mentality and willingness to assist wherever needed

• Requires minimal supervision

• Experience with video calls, voice calls, and live chat support

Responsibilities:

• Deliver high quality support and operate as a safety net to customers of our SaaS product

• Communicate and respond to varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries

• Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer environment

• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions

• Empower customers to self-serve and help users navigate our on-demand success resources

Benefits:

• Una oficina increíble que ocupa un piso entero.

• KPeople: Bank, "Crédito 0% interés" para nuestro equipo.

• KLearning, programa de educación continua.

• Días libres en fechas importantes; cumpleaños, mudanza, matrimonio, etc.

• Equipos de trabajo dinámicos y flexibles.

Experience Requirements:

• Contar con al menos 4 años de experiencia en cargos similares y en la industria Freight Forwarder.

• Contar con una cartera de clientes activa.

Other Requirements:

• Inglés intermedio.

• Excelentes habilidades interpersonales.

Responsibilities:

• Llamar, captar y fidelizar clientes (llamar a empresas que importan/exportan y calificar al cliente).

• Cotizar con los diferentes agentes (oficina de origen) y luego enviar la cotización al cliente.

• Mantenimiento de cuentas al cliente habitual.

• Llegar al profit establecido como meta y/o aumentar el profit con nuevas cuentas.

• Que el agente tenga contacto con el Shipper para que comience la importación y/o exportación y ordenar la gestión de la carga y respaldar su información en sistema, etc.

Experience Requirements:

• Factory life and client hands

• Teamwork

• Structured Data understanding

• Basic SQL understanding

• Initiative to locate data sources

Other Requirements:

• Work with 3rd parties

• Data gathering / organizing / ingestion

• Data gathering automation

• Good Analytical Skills

• Data tools

• ChatGPT prompting

• Technical Support

• Data Quality Management

• Use of Enterprise Tools

Responsibilities:

• Understand client operations

• Client stakeholder mapping and management

• Product deployment planning

• Structured Data sourcing, ingestion, validation, testing for our RealTime Factory OEE product

• Structured Data sourcing for Allie ML

Experience Requirements:

• Factory life and client hands

• Teamwork

• Structured Data understanding

• Initiative to locate data sources

• Work with 3rd parties

Other Requirements:

• Data gathering / organizing / ingestion

• Data gathering automation

• Good Analytical Skills

• Data tools

• ChatGPT prompting

• Basic SQL understanding

• Technical Support

• Data Quality Management

• Use of Enterprise Tools

Responsibilities:

• Understand client workflows

• Client stakeholder mapping and management

• Product deployment planning

• Data sourcing

• Data loading

Education Requirements:

• Ideal candidates will have completed one or several machine learning courses on Coursera, such as Stanford's machine learning course, or the Deeplearning.ai specialization.

• Ideal candidates will have completed one or several generative AI courses on coursera, such as generative AI for everyone

Other Requirements:

• You are expected to understand and know the broad steps to develop and improve traditional machine learning - specifically regression and logistic regression.

• Overall you're expected to understand what generative AI is, and simply know its key capabilities. You're not expected to be a technical expert, simply to know what these things are and what to look for.

• Traditional machine learning understanding

• Generative AI understanding

Responsibilities:

• Understand latent needs and pain points

• Define predictions for ML

• Define Generative AI use cases

• Manage Road map

• Writing user stories

Benefits:

• Competitive salary and equity

• Medical, dental, vision benefits

• Learning budget per year

• Unlimited PTO policy with minimum time off requirements

• Flexible working hours on many teams

Experience Requirements:

• Strong written and verbal communications skills

• Excellent time management and organizational skills

• Working knowledge of basic programs like Google Mail, Calendar, Docs, Sheets, Slides

Other Requirements:

• Advanced English Proficiency

• Ability to be a self-starter

• Ability to stretch across various tasks

Responsibilities:

• Managing calendars and schedules

• Supporting scheduling and communication with external parties

• Managing travel arrangements

• Supporting HR operations duties

Benefits:

• Competitive salary and equity

• Medical, dental, vision benefits

• Learning budget per year

• Unlimited PTO policy with minimum time off requirements

• Flexible working hours on many teams

Experience Requirements:

• 1-2 years of customer facing experience

• Ability to develop strong relationships

Other Requirements:

• Passion for technology and software sales

• Advanced English proficiency

• Collaborative and coachable mindset

Responsibilities:

• Building pipeline by setting meetings with clients

• Researching and building accounts

• Performing prospect analysis

• Applying effective communication skills

• Working in a fast-paced environment