Product Support Engineer
Benefits:
Take time off when you need it
No tracked hours, just impact
Competitive pay
Annual offsite gathering
Comprehensive physical and mental health coverage
Education Requirements:
A bachelor's degree in Information Technology, Computer Science, or related fields is preferred
Experience Requirements:
1-3 year of hands-on experience in product, app, or tech support
Chat, email, and voice experience is a must
Other Requirements:
Fluent in English and empathy
Tech-savvy (APIs, webhooks, CRMs, Intercom, JIRA)
Problem-solver with EQ
Comfortable juggling multiple tickets
Responsibilities:
Provide technical support via phone, email, and chat
Triage, troubleshoot and resolve product-related queries
Lead live troubleshooting and screen-share sessions
Escalate complex or high-impact issues to SME/Product/Engineering
Collaborate with Product, Engineering, Sales, and Customer Success
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