Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2-3 years of experience in customer success or account relationship management

• A plus if you have eDiscovery, legal technology, and/or nonprofit industry experience

• Experience working in Customer Support, ideally at a software or legal technology company, but this is not required

• Experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required

Other Requirements:

• Intellectually curious and channel your curiosity into discovering customer challenges and pains

• Strong problem-solving skills

• Exceptional oral and written communication skills that show enthusiasm, energy, and empathy under pressure

• Comfortable in a fast-paced environment that requires strong time management skills and collaboration with our technical and business teams

• Strategic, analytical, and process-driven and can successfully manage multiple priorities simultaneously

Responsibilities:

• Lead your book of business: Foster client growth through regular check-ins, Success Reviews, and high-quality service

• Customer advisory: Serve as the primary point of contact, advising customers on leveraging Everlaw’s capabilities to achieve their business goals.

• Oversee the entire customer lifecycle post-sale: Including onboarding, training, adoption, support, renewal, expansion, and relationship building.

• Monitor account health: Analyze account health by leveraging consumption & usage metrics and construct proactive account plans with your findings.

• Collaborate with Cross Functional Partners: Collaborate with cross functional partners to deliver on opportunities such as: Advocate Customer Marketing Opportunities, and commercial growth/expansion opportunities.

Benefits:

• Equity program.

• 401(k) retirement plan with company matching.

• Health, dental, and vision.

• Flexible Spending Accounts for health and dependent care expenses.

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave.

Experience Requirements:

• 2+ years of experience in delivering training to an audience, managing learning experiences, maintaining resources, and developing new educational content.

Other Requirements:

• Comfortable teaching technology while maintaining a high level of attention to detail, with a focus on understanding audience needs and tailoring the learning experience to meet them.

• Excited about working directly with learners and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Everlaw platform.

• Willing to travel to visit customers on a regular basis to provide in-person training with a focus on our users working in government

• Thrive while working in a collaborative environment where you will have the opportunity to work closely with your colleagues from around the organization to take on challenges and develop an exceptional learning experience.

• Enjoy the creative process of developing new ways for users to learn to help drive the evolution of our user education program.

Responsibilities:

• Become an expert in the Everlaw platform!

• You will develop a deep understanding of our client’s workflows and objectives by collaborating with your customer facing colleagues.

• Deliver tailored live learning sessions for Everlaw users.

• Help to ensure that our library of learning resources is having the maximum impact on our users.

• Work collaboratively with partners around the business to ensure that all Everlaw users have an amazing learning experience.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2 years of experience working in support operations or a related field with legal or eDiscovery experience

Other Requirements:

• Deep understanding of support philosophy and able to fully grasp the reasoning behind support processes and best practices

• Strong knowledge of resources with an ability to navigate and utilize internal resources and escalate issues appropriately

• Metrics-driven, demonstrating a strong understanding of key support metrics and their impact on overall team performance

• Team collaboration & delegation skills with strong communication, working effectively with senior team members to maintain smooth queue operations

• Tech focused and have a strong commitment to mastering current WFM tools, with a focus on continuously enhancing the tech stack to meet the evolving demands of the team

Responsibilities:

• Work closely with the Customer Experience Strategy and Operations team to understand the team KPIs and design plans for organizing resources to meet the baseline objectives

• Develop short-term and medium-term forecasts based on historical ticket volume data, product updates, and seasonal trends

• Create schedules to align with forecasted demand, ensuring adequate coverage for all support channels and time zones

• Provide actionable recommendations to improve forecast accuracy and scheduling efficiency

• Assist with capacity planning to support hiring and training decisions

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Education Requirements:

• BS/MS or PhD in Computer Science (or equivalent)

Experience Requirements:

• At least 5 years of experience as a senior engineer building one or more of - developer productivity tools, highly available platform services (i.e. storage systems, pub-sub systems, search systems, caching solutions, observability solutions) and/or have expertise and experience with infrastructure and/or cloud technologies (like Ansible, Terraform, Kubernetes, Docker etc)

• At least 3 years of experience managing and leading senior engineers

• At least 1 year of experience managing and leading managers

Other Requirements:

• Sound foundational understanding of a wide range of computer science topics and concerns relating to system and software design

• Good dynamic range that you apply to different situations - you can step back and empower, while also diving deep into the code to understand the details

• Communicate at the right altitude with both technical and non-technical stakeholders

• Experience working with stakeholder teams (internal and/or external) in setting and collaborating on technical roadmaps

• Experience communicating with customers articulating to them how the platform works on reliability, security and compliance matters

Responsibilities:

• Critically observe and understand Everlaw’s platform, tooling and processes.

• Understand current and upcoming challenges and requirements from the viewpoint of multiple stakeholders.

• Understand company goals and Engineering roadmaps.

• Strategize, prioritize, resource and execute against our Engineering roadmap.

• Actively coach your reports (both senior engineers and managers) to deliver on projects and ensure they get the right types of feedback and coaching they need to succeed in their careers.

Benefits:

• Offers Equity

• Shape the Future of Healthcare

• Early-Stage Impact

• Remote-First Culture

• Competitive Compensation

Experience Requirements:

• Engineering/Technical Background Required

• 5+ years of customer support or CSM experience, preferably in SaaS or AI.

• Familiarity with AI prompting and using AI tools for summarization, drafting, and data extraction.

• Exposure to technical roles (support, onboarding, or solutions engineering); comfortable with demos and technical discussions.

• Hands-on experience with support platforms (e.g., Intercom).

Other Requirements:

• Excellent written and verbal communication; able to translate complex technical processes into clear, user-friendly language.

• Demonstrated autonomy and initiative: strong prioritization skills, bias for action, and ability to deliver under tight deadlines.

• Experience with AI or compliance solutions.

• Hands-on experience building or fine-tuning LLMs or AI agents.

• Basic knowledge of APIs and technical integrations.

Responsibilities:

• Provide exceptional support to global customers via email, chat, and video calls; troubleshoot technical issues for rapid, effective resolutions.

• Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai.

• Create high-quality, custom notes and AI-assisted summaries, leveraging prompt-engineering best practices.

• Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback.

• Maintain and update support documentation and knowledge bases.

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Experience Requirements:

• 2+ years of closing experience, ideally within Saas/MarTech

Other Requirements:

• Must be located in Boston or Denver (3 days/week in office)

• Excited, motivated, and inspired by exceeding goals

• Aren’t afraid to hear no and embrace failure as an opportunity to improve

• Continually seek improvement and are rigorous in your pursuit of it

• Are encouraging of your team

Responsibilities:

• Build Klaviyo’s SMB client base

• Actively manage your pipeline and develop a strategy for long-term sustained success

• Support the success of your peers

• Exhibit Klaviyo’s values of accountability and effort

• Provide guidance and support to new Account Executives

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Experience Requirements:

• 2+ years of closing experience, ideally within Saas/MarTech

Other Requirements:

• Must be located in Boston or Denver (3 days/week in office)

• Excited, motivated, and inspired by exceeding goals

• Aren’t afraid to hear no and embrace failure as an opportunity to improve

• Continually seek improvement and are rigorous in your pursuit of it

• Are encouraging of your team

Responsibilities:

• Build Klaviyo’s SMB client base

• Actively manage your pipeline and develop a strategy for long-term sustained success

• Support the success of your peers

• Exhibit Klaviyo’s values of accountability and effort

• Provide guidance and support to new Account Executives

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Experience Requirements:

• 2+ years of closing experience, ideally within Saas/MarTech

Other Requirements:

• Must be located on West Coast (potential 3 days/week in office)

• Excited, motivated, and inspired by exceeding goals

• Aren’t afraid to hear no and embrace failure as an opportunity to improve

• Continually seek improvement and are rigorous in your pursuit of it

• Are encouraging of your team

Responsibilities:

• Build Klaviyo’s SMB client base

• Actively manage your pipeline and develop a strategy for long-term sustained success

• Support the success of your peers

• Exhibit Klaviyo’s values of accountability and effort

• Provide guidance and support to new Account Executives

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Experience Requirements:

• 1+ years of closing experience in SaaS marketing or ecommerce related technology

• Proven experience selling to C-Suite/ Marketing personas

Other Requirements:

• Located in Boston or Denver, 3 days a week in-office

• strong knowledge of the Ecommerce/ Retailers/ Brands domain

• Excited to empower creators, motivated to exceed goals

• Receptive to feedback and failure as an opportunity to improve

• Continually seek improvement, expanding your knowledge of customer marketing, technology and business landscape

Responsibilities:

• Build Klaviyo’s e-commerce client base for Entrepreneur segments

• Actively manage your pipeline and develop a strategy for long-term sustained success

• Support the success of your peers

• Exhibit Klaviyo’s values of accountability and effort

• Provide guidance and support to new Account Executives

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Experience Requirements:

• 1+ years of closing experience in SaaS marketing or ecommerce related technology

• Proven experience selling to C-Suite/ Marketing personas

Other Requirements:

• Located in Boston or Denver, 3 days a week in-office

• strong knowledge of the Ecommerce/ Retailers/ Brands domain

• Excited to empower creators, motivated to exceed goals

• Receptive to feedback and failure as an opportunity to improve

• Continually seek improvement, expanding your knowledge of customer marketing, technology and business landscape

Responsibilities:

• Build Klaviyo’s e-commerce client base for Entrepreneur segments

• Actively manage your pipeline and develop a strategy for long-term sustained success

• Support the success of your peers

• Exhibit Klaviyo’s values of accountability and effort

• Provide guidance and support to new Account Executives

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Education Requirements:

• Bachelor’s degree in Finance, Business, Economics, Engineering, Math, or a related field

Experience Requirements:

• 5+ years of relevant experience in revenue forecasting, FP&A, sales strategy, or business analytics; SaaS or PLG/SLG hybrid experience preferred

• Experience working with Salesforce and forecasting tools (e.g., Clari, Anaplan, or equivalent)

Other Requirements:

• Strong analytical skills with experience building and validating forecasting models using real-world GTM data

• Advanced in Google Sheets or Excel (index/match, query, arrayformulas); comfort with SQL and business intelligence tools

• Familiarity with ARR-based forecasting, pipeline coverage, and SaaS productivity metrics

• Exposure to PLG-to-SLG conversion metrics or customer lifecycle analysis

• Strong communicator who can synthesize data into insights and explain complex topics to non-technical audiences

Responsibilities:

• Own the design, execution, and ongoing refinement of weekly and monthly revenue forecasts across multiple segments, regions, and product lines

• Develop and maintain forecasting models that incorporate pipeline performance, conversion trends, rep productivity, seasonality, and leading indicators

• Partner with Sales, Sales Operations, RevOps, Marketing, and Partnerships to ensure alignment on forecast methodologies and key assumptions of all of our demand channels

• Create and maintain executive-facing reporting to drive forecast visibility and support decision-making

• Analyze historical performance to surface trends, identify forecast risks and upside, and provide strategic recommendations

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Experience Requirements:

• 8+ years of experience in B2B SaaS product marketing roles

• Marketing tech experience and or e-commerce is a huge plus

Other Requirements:

• Know what great work looks like – bringing in new product intro frameworks and playbooks for our team, while knowing when to create our own playbook to move fast

• Have examples of great positioning and messaging that cut through the noise and differentiated your product or service

• Love and thrive in a fast-paced, dynamic environment

Responsibilities:

• Researching the market landscape of product areas we’re exploring – including TAM/SAM, competitors, packaging & pricing, and much more

• Partnering with the Product team as the voice of our customers, GTM teams, and the market to help shape MVPs and product roadmaps

• Launching new, innovative products and features into market that cut through the noisy landscape

• Crafting differentiated positioning and messaging to test and establish for new products

• Building core sales and marketing assets such as pitch decks, one pagers, enablement trainings, and more to get new products off the ground

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Experience Requirements:

• 8+ years of experience in B2B SaaS product marketing roles

• Marketing tech experience and or e-commerce is a huge plus

Other Requirements:

• Know what great work looks like – bringing in new product intro frameworks and playbooks for our team, while knowing when to create our own playbook to move fast

• Have examples of great positioning and messaging that cut through the noise and differentiated your product or service

• Love and thrive in a fast-paced, dynamic environment

Responsibilities:

• Researching the market landscape of product areas we’re exploring – including TAM/SAM, competitors, packaging & pricing, and much more

• Partnering with the Product team as the voice of our customers, GTM teams, and the market to help shape MVPs and product roadmaps

• Launching new, innovative products and features into market that cut through the noisy landscape

• Crafting differentiated positioning and messaging to test and establish for new products

• Building core sales and marketing assets such as pitch decks, one pagers, enablement trainings, and more to get new products off the ground

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Experience Requirements:

• 8+ years of experience in B2B SaaS product marketing roles

• Marketing tech experience and or e-commerce is a huge plus

Other Requirements:

• Know what great work looks like – bringing in new product intro frameworks and playbooks for our team, while knowing when to create our own playbook to move fast

• Have examples of great positioning and messaging that cut through the noise and differentiated your product or service

• Love and thrive in a fast-paced, dynamic environment

Responsibilities:

• Researching the market landscape of product areas we’re exploring – including TAM/SAM, competitors, packaging & pricing, and much more

• Partnering with the Product team as the voice of our customers, GTM teams, and the market to help shape MVPs and product roadmaps

• Launching new, innovative products and features into market that cut through the noisy landscape

• Crafting differentiated positioning and messaging to test and establish for new products

• Building core sales and marketing assets such as pitch decks, one pagers, enablement trainings, and more to get new products off the ground

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Experience Requirements:

• 8+ years sales experience

• 5+ years experience in SaaS or Martech sales in a new logo acquisition role

• Proven strategic pipeline management experience to ensure long term success

• Track record of using data to inform decision making

• Track record of working with leadership to define and implement successful new programs

Other Requirements:

• Ability to build relationships with internal and external stakeholders

• Energetic self-starter who is results-oriented and works effectively in an entrepreneurial environment

• Experience and interest in working with strategic accounts with multiple stakeholders

• Strategic mindset to define and execute sales strategies

• Proficiency with tools such as Salesforce, Outreach, and Gong

Responsibilities:

• Seek and qualify new opportunities across the Mid-Market segment

• Actively manage pipeline and develop a strategy for long-term sustained success

• Collaborate with cross functional team members in product, engineering, partnerships and customer success to improve cross-departmental efforts for upmarket clients

• Support the success of your peers

• Exhibit Klaviyo’s values of accountability and effort

Benefits:

• Cash bonus

• Equity rewards

• Comprehensive benefits package

Education Requirements:

• A Bachelor’s degree in Product Design, Human-Computer Interaction, Interaction Design or another relevant area of study

Experience Requirements:

• 4+ years of hands-on experience in interaction design, product design, service design, or a related field

Other Requirements:

• A strong foundation in design principles and methodologies

• A curious spirit and a dedication to testing new ideas and driving impactful business outcomes through innovation

• Excellent communication, presentation, and negotiation abilities

• Proven ability to articulate ideas and concepts through compelling storyboards, wireframes, and prototypes

• A stunning online portfolio that showcases your design skills and collaborative process

Responsibilities:

• Apply your strategic mind to design innovative, end-to-end user experiences that beautifully balance user needs, business goals, and technical possibilities across both web and mobile.

• Craft intuitive user interface designs, robust architectures, and seamless functionalities, always adhering to usability best practices, design standards, and, most importantly, insights from user testing.

• Generate the best creative and innovative solutions, delivering them with excellence within project timelines and scope.

• Take ownership of the entire design journey, from initial concept to successful implementation and user adoption.

• Be a valuable contributor to the positive culture and high-quality standards of our creative team.

Benefits:

• Medical, Dental & Vision Insurance

• Flexible Time Off Program

• Paid Holidays

• Paid Parental Leave

• Global Employee Assistance Program (EAP)

Experience Requirements:

• 10+ years of professional software development

• Experience working in a multi-cloud environment, building containerized applications

• Experience building Generative AI applications in production

• Experience building and operating applications in Kubernetes

• Strong Python ecosystem knowledge

Other Requirements:

• Ability to plan and lead projects from start to completion, explain your design decisions

• Strong communication skills, sense of ownership and the ability to collaborate across teams and departments

• Proactiveness in identifying and solving the most complex problems

• Track record of improving software systems that are critical to the business

• Ability to stay on top of recent developments in Generative AI, effectively integrating them with existing platform

Responsibilities:

• Design, build and operate products for end-users powered by machine learning and Generative AI

• Write maintainable, testable, production-grade Python code

• Co-own Generative AI platform at DataRobot, proactively propose and implement improvements involving multiple departments

• Scale GenerativeAI platform to enable new use-cases for our customers

• Provide technical guidance and mentorship to other engineers, influencing and guiding their work when needed

Benefits:

• Medical, Dental & Vision Insurance

• Flexible Time Off Program

• Paid Holidays

• Paid Parental Leave

• Global Employee Assistance Program (EAP)

Education Requirements:

• Bachelor’s degree

Experience Requirements:

• 5 years experience in product management with technical products

• Minimum 5 years experience as a technical product manager or managing delivery of technical capabilities

• Experience with creating developer-focused tools that follow industry standard patterns, including CLIs, add-ons for popular IDEs like VSCode, Declarative API frameworks like Terraform and Pulumi, as well as experience with Generative AI tools and frameworks

• Minimum 3 years of experience working with developers tools

Other Requirements:

• Keen understanding of AI/ML workflows, including multi-modal AI, agentic reasoning, RAG, and enterprise AI applications

• Proven ability to define and scale a developer-friendly framework, including APIs, SDKs, and CLIs, preferably in the AI space

• Strong technical background, with knowledge of software development patterns

• Knowledge AI/ML landscape and can shape strategy and engage with stakeholders

• Ability to work in a fast-paced, evolving AI landscape, anticipating trends and aligning roadmap priorities accordingly

Responsibilities:

• Lead vision and development of an AI Application framework that provides a structured, developer-friendly approach to building and deploying AI Apps that use DataRobot together with other industry leading tools

• Design and define APIs, SDKs, and other tools that delight developers and make their lives easier

• Define and lead teams to build AI-powered applications that leverage best practices in multi-modal AI, deep reasoning, retrieval augmented generation (RAG) and AI-driven content creation

• Shape DataRobot’s AI Applications product lines by ensuring alignment with customer needs and emerging AI workflows

• Integrate your technical knowledge, subject matter expertise and understanding trends to make sound decisions and influence business direction through data-driven analysis

Benefits:

• A competitive salary and ESOP package.

• A flexible and hybrid work environment.

• A chance to work on a groundbreaking project with a talented and passionate team.

• An opportunity to shape the future of vector compute and AI infrastructure.

Experience Requirements:

• 5+ years of hands-on experience in software engineering and AI/ML research/development.

• Proficient in Python, FastAPI, mainstream relational databases

• Exposure to LLMs is also quite important, you must have looked at least a few of: OSS model fine-tuning, prompt engineering frameworks like DSPy, structured output frameworks like instructor, serving frameworks like vllm, building Retrieval Augmented Generation with a vector database, cross encoder / ColBERT re-ranking.

• Experience working on information retrieval systems (Search, RecSys, RAG) and the evaluation and tuning of their quality and performance is a huge advantage.

Other Requirements:

• You have built web-scale production data and/or ML systems, you have seen things fall apart and you brought them back together - from model drift to technical debt to organizational dysfunction.

• You believe that focused and empowered teams can deliver outsized results.

• You are collaborative by nature.

• You have a growth mindset and a passion for dissecting and solving complex problems.

• The idea of inventing a new kind of machine learning infrastructure product genuinely excites you.

• Prior exposure to Apache Spark / PySpark, Kafka, Kubernetes, message queues, Redis / MongoDB / Qdrant / other vector DBs, more esoteric databases (graph, time series).

Responsibilities:

• Owning an end-to-end R&D lifecycle: Ideation, research, evaluation of competing approaches, analysis, optimization, and productization, ensuring scalability and efficiency.

• Solution engineering: Talk to product / engineering people at a potential partner / customer, understand their needs and design a solution, using our and our partners products.

• Model building: Cover the full model lifecycle from exploratory data analysis, modeling and evaluation, to packaging and serving the model(s) through common frameworks & cloud platforms.

• Product: Collect market feedback and collaborate with the Framework and Infrastructure team to make sure our roadmap is focused on most valuable features.

• DevRel: Prepare materials and deliver talks at developer events, join panel conversations and podcasts, engage with our VectorHub Community.

Benefits:

• Join a high-impact team—be a foundational part of Superlinked’s growth.

• Competitive salary + equity—build something meaningful with significant upside.

• Work on cutting-edge AI technology—bring the next-gen information retrieval stack to market.

• Hybrid London-based role—we are remote-first, working 1 day a week from our office in central London, with additional hubs in San Francisco, Budapest, and Tel Aviv.

• Collaborative, transparent, and inclusive company culture.

Experience Requirements:

• 2+ years of experience as a Technical Sales Development Representative or Account Executive, preferably in data systems, analytics, or machine learning-driven platforms.

Other Requirements:

• Self-starter—able to identify opportunities and build a strong pipeline independently.

• Customer relationship builder—skilled at developing deep connections with prospects.

• Great communicator—able to present complex concepts clearly and persuasively.

• Technical understanding—familiarity with data infrastructure, ML workflows, and industry trends.

• Driven and competitive—highly motivated to succeed in a fast-paced environment.

• Adaptable—able to thrive in an ever-changing startup environment.

• Experience selling to AI, ML, or data engineering teams.

• Background in technical sales and growth marketing.

• Knowledge of vector databases, embeddings, or information retrieval technologies.

Responsibilities:

• Develop, execute and iterate on Superlinked’s lead generation strategy.

• Identify and engage prospects through targeted outbound activities.

• Qualify inbound leads and nurture relationships with potential customers.

• Understand customer challenges, existing tech stacks and decision-making processes.

• Clearly articulate Superlinked’s value proposition, technical differentiation, and integration within enterprise AI and Machine Learning workflows.