Enterprise Onboarding Manager
Benefits:
20 days of annual leave
Virtual Shares
Hybrid work
flexible hours
Hack Fridays
Experience Requirements:
3+ years of work experience
1 year in client-facing software implementation
Proven experience project managing customer implementations
Other Requirements:
Fluency in Japanese
Working proficiency in English
Strong written and verbal presentation skills
Familiarity with technical concepts related to SaaS products
Ability to navigate ambiguous situations
Responsibilities:
Own the onboarding and implementation process
Serve as the customer’s project manager
Teach and empower new customers
Troubleshoot challenges that customers experience
Interface with internal DeepL teams
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