VP, Customer Growth and Retention
Benefits:
Pet Insurance
Health Insurance
Dental Insurance
Vision Insurance
FSA
Education Requirements:
Bachelor’s degree required
Master's degree in healthcare, business, analytics, or related field strongly preferred
Experience Requirements:
12+ years of experience in enterprise customer growth, strategic account leadership, or healthcare SaaS
Proven success driving retention and expansion within complex enterprise environments
Deep experience in value-based care, healthcare analytics, or population health
Demonstrated ability to influence C-suite executives
Track record of supporting or closing multi-year, multi-million-dollar agreements
Other Requirements:
Exceptional executive presence and communication skills
Strong business case development and ROI modeling
Highly collaborative, cross-functional leadership style
Entrepreneurial mindset
Ability to balance strategic vision with operational execution
Responsibilities:
Lead enterprise-level customer value realization and strategic growth initiatives
Partner with Customer Success leaders to identify goals, risks, and expansion pathways
Develop and operationalize a customer strategic growth methodology
Conduct executive-level customer engagements to uncover strategic priorities
Translate customer strategies into platform adoption roadmaps
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