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Loris AI

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About

Loris AI is a platform that turns customer conversations into data to improve quality, efficiency, and customer satisfaction. It analyzes customer interactions across various channels, providing insights into customer experience, agent performance, and root causes of problems. Loris helps businesses understand customer needs, improve journeys, and guide teams to represent their brand effectively. It supports various industries, including fintech, retail, telecom, and BPOs.

Platform
Web
Keywords
aicustomer insightscustomer servicequality assurance
Task
customer insights

Features

integrations

customer insights

quality assurance

agent co-pilot

conversation summarization

ai products

ai platform

platform

Job Opportunities

Loris AI favicon
Loris AI

Enterprise AE

Loris AI turns customer conversations into actionable insights to improve customer service, quality assurance, and agent performance. It supports various industries, including fintech, retail, telecom, and BPOs.

saleshybridNew York City
$100,000 - $125,000
full-time

Benefits:

  • Unlimited PTO, plus company holidays

  • 66% employee covered health premiums (medical, dental, vision)

  • Hybrid remote/office work culture

  • 401K program

Experience Requirements:

  • 3+ years of Saas software sales experience selling to enterprises

  • Experience developing new territories and quickly creating your own business

  • Experience negotiating and executing complex agreements with 6 figure ACVs

  • Experience selling software solutions to Customer Experience leaders

  • A track record of success demonstrated by overachievement of quota and strong customer references

Other Requirements:

  • Previous experience presenting business cases to VPs and C-suite executives

  • Ability to sell on the basis of Value and Customer success stories

  • Predictability and accurate forecasting capabilities

  • You are passionate about AI and have a strong point of view about how this technology will impact the future of business

Responsibilities:

  • Own the sales experience while building and managing relationships with decision-makers and executives

  • Run discovery calls, presentations, and product demos while leaning into value selling

  • Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts

  • Collaborate with the Loris Customer Success Managers on QBRs for existing accounts and identify opportunities for upsells

  • Partner closely with Product, Marketing, and Engineering to constantly innovate and build a best-in-class product based on customer interactions

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Sales Development Representative

Loris AI turns customer conversations into actionable insights to improve customer service, quality assurance, and agent performance. It supports various industries, including fintech, retail, telecom, and BPOs.

saleshybrid
65,000 - 100k OTE
full-time

Benefits:

  • Health and Benefits

  • Medical + Dental

  • Hybrid Position (3 days a week in office)

Experience Requirements:

  • A track record of top performance or prior success

  • Superior verbal and written communication skills

  • Strong interest in technology

  • Self starter who is able to operate in a hyper growth environment

  • SaaS experience – preferably with a Start-up

Other Requirements:

  • CX/CS tech organizations preferred(Industry Knowledge)

Responsibilities:

  • Represent the company’s products and services, using company knowledge as well as consumer research to explain how our solutions meet customer needs

  • Generate leads and build relationships by engaging cold prospects, nurturing warm prospects and prospecting to find potential new sales opportunities

  • Manage and maintain a pipeline of interested prospects to create meetings for Account Executives

  • Identify best practices for refining the company’s lead-generation playbook

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Growth Marketing Director

Loris AI turns customer conversations into actionable insights to improve customer service, quality assurance, and agent performance. It supports various industries, including fintech, retail, telecom, and BPOs.

Benefits:

  • Participation in company benefits (Medical, Dental, 401(k), Transit, etc.)

  • Free lunch from MealPal

  • Unlimited PTO

  • Hybrid Position (3 days a week in office)

Experience Requirements:

  • 3-5+ years of experience in digital marketing, with a track record of driving growth and some immediate ideas/plays to hit the ground running

  • Hands-on experience with paid search and social media advertising platforms

  • Strong analytical skills and experience with marketing analytics tools (Google Analytics, Ahrefs, etc.)

  • Experience with marketing automation platforms and email marketing (Hubspot or similar)

  • Experience using AI in your current role to automate tasks and/or improve your workflow (not just content generation)

Other Requirements:

  • Excellent project management and communication skills

  • A creative mindset and ability to understand how technical features solve key industry problems

  • Experience with B2B SaaS and/or in the Customer Experience space a plus

  • Willingness to master the things you know, learn the things you don’t, and balance asking for guidance with making decisions amid uncertainty

Responsibilities:

  • Own digital marketing: Create and manage campaigns that spread the Loris message across Google Ads, LinkedIn Ads, and other channels where future Loris customers can find us

  • Get the most out of paid campaigns: Design, run, and optimize paid search and social campaigns that help the right people discover Loris.ai. Do more of what’s working, less of what’s not, and be able to continuously experiment and improve.

  • Be our social butterfly: Build our presence on social media and in user communities, and share content that gets people talking. Engage with potential prospects as well as influencers to create a dialog that evokes the Loris brand.

  • Work smarter with automation: As an AI company, we’re constantly looking for ways to do things easier, faster, and better. You should expect to make AI a big part of your role, whether replacing manual tasks through automation or multiplying your impact.

  • Track what works: Use analytics tools, spreadsheets, or other tools at your disposal to measure campaign performance and find opportunities for growth. Setup campaigns so you can easily explain what we were trying to do, whether it worked, and why.

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