Bot9
Click to visit website
About
Bot9 is an AI-powered customer engagement platform designed to automate support and sales workflows. By training on a company's specific technical documentation, website content, and internal resources, the tool creates a personalized AI assistant capable of resolving a high percentage of incoming queries without human intervention. The primary goal is to reduce response times and alleviate the workload on support teams by handling routine questions while maintaining brand-consistent communication. The platform operates through a simple three-step setup process: syncing data from a company URL, customizing the chat widget's appearance to match brand identity, and embedding the final bot onto various digital properties such as marketing sites, help centers, or in-app environments. Key functionalities include 24/7 availability, multilingual support for over 150 languages, and God's eye training capabilities that allow users to import PDFs, bulk links, or manual articles. It also features intelligent agent handoff, ensuring that complex issues are seamlessly transitioned to human team members with full context. Bot9 is ideally suited for medium-to-large businesses and startups in sectors like E-commerce, Healthcare, and Hospitality where query volumes are high and repetitive. E-commerce managers can use it for order tracking and product recommendations, while healthcare providers might leverage it for appointment scheduling and medical advice. It is also a valuable tool for customer success teams looking to integrate AI into existing stacks like Zendesk, Freshdesk, Intercom, or Slack to streamline ticket management and communication. What distinguishes Bot9 from generic chatbot builders is its focus on secure, technical resource training and its deep integration ecosystem. Unlike basic bots that rely on static scripts, Bot9 utilizes custom instructions and actions to dictate specific behaviors, such as creating tickets in Freshdesk or thanking users for feedback automatically. The backing by Dukaan and its ability to scale from entry-level plans to robust Enterprise solutions with SAML SSO and custom data retention makes it a versatile choice for organizations prioritizing both automation and security.
Pros & Cons
Supports a massive range of over 150 languages for global reach.
Integrates natively with popular platforms like Shopify, WhatsApp, and Slack.
Allows unlimited training data sources including PDFs and bulk URL imports.
Offers a God's eye view for comprehensive training oversight.
Provides a simple, no-code installation process for non-technical users.
The entry-level Starter plan is relatively expensive at $199 per month.
The Starter plan is limited to only 500 support responses per month.
API access is restricted to the Professional plan and higher tiers.
Advanced security features like SAML SSO are only available on the Enterprise tier.
Use Cases
E-commerce store owners can automate routine tasks like checking product availability, locating stores, and managing return requests.
Healthcare administrators can deploy the AI to handle patient interactions such as scheduling appointments and managing prescriptions 24/7.
Customer support leads can reduce response times by using the bot to handle 90% of basic queries while routing complex tickets to human agents.
Hospitality managers can assist guests with booking management and providing property details or local attraction information.
Technical teams can train the bot on documentation to provide instant answers to user technical questions in multiple languages.
Platform
Features
• 24/7 automated customer support
• native integrations with zendesk, slack, and shopify
• real-time analytics and performance reporting
• customizable chat widget branding
• data syncing via url, pdf, and manual entry
• intelligent human agent handoff
• multilingual support for 150+ languages
• code-free chatbot builder
FAQs
What data can I use to train my Bot9 assistant?
You can train the bot by providing a website URL for scanning, uploading PDF files, importing bulk links, or manually writing articles. There is no limit to the amount of training data the bot can learn from.
Can the bot handle complex issues that require a human touch?
Yes, Bot9 features an intelligent agent handoff system. It recognizes when a customer needs specific assistance and can assign relevant tickets to your support agents automatically.
Which platforms does Bot9 integrate with?
Bot9 integrates with various tools including Zendesk, Freshdesk, Slack, Intercom, WhatsApp, Messenger, and Shopify. It also supports Zapier and Discord for broader workflow connectivity.
Does the bot support languages other than English?
Bot9 is highly multilingual and can understand and communicate in over 150 different languages. This allows businesses to support global customers without lingual boundaries.
Is there a way to monitor my team's performance with the bot?
The platform provides real-time analytics and conversation volume reports. You can track how team members are doing in requests where human assistance was required and export data via CSV.
Pricing Plans
Starter
USD199.00 / per month• Up to 500 Support Responses per month
• 5,000 contacts storage
• 5 custom instructions
• 1 AI Chatbot
• Multilingual support
• Hand off to Support Team
• Article suggestions
• Customizable chat widget
• PDF file import
• Unlimited chat history
Professional
USD499.00 / per month• Up to 1,000 Support Responses per month
• 50,000 contacts storage
• 10 custom instructions
• 5 AI Chatbots
• 5 team members
• API Access (Rate limit)
• Account manager
• CSV export
• Conversation volume report
• All Starter features
Enterprise
Unknown Price• Advanced Admin permissions
• SAML Sign On (SSO)
• Custom Data Retention
• Personalized automation oversight
• Robust security features
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
Narrot
Narrot is an AI-powered customer support automation API that cuts first-line support operational costs by up to 95% with 24/7 human-quality responses.
View Details
hexoloop
Hexoloop is an AI support solution that takes action, transforming customer service from endless chats into instant solutions, reducing costs and resolution times.
View Details
MagicChat
MagicChat is a platform that allows businesses to build custom GPT chatbots, embed them on their websites for customer support, lead generation, and user engagement.
View Details
Zetabot
Zetabot is an AI-powered customer support solution designed to streamline operations, reduce costs by up to 60%, and enhance customer experience with 24/7 availability.
View Details
Copalot
Copalot is an AI user support platform with human oversight, drastically cutting support costs and boosting satisfaction with 24/7 multilingual AI assistance.
View Details
Quivr
Quivr is an AI-powered tool that automates ticket resolutions and provides reply suggestions for customer support teams to increase CSAT and save money.
View Details
Hypertype
AI-powered customer support tool that answers questions quickly, integrates with various data sources, and improves CSAT scores.
View Details
Awhy
Awhy is a smart chatbot platform that automates customer service for businesses, providing 24/7 immediate support and reducing help desk costs.
View Details
Mindlake AI
AI support agent for e-commerce, automating customer support and integrating with existing tools to save time and reduce costs.
View Details
Stylo App Suite
Stylo App Suite is the Zendesk® AI product suite, purpose-built to delight your agents and customers with every interaction, making support efficient.
View Details
Linc
Linc's CX automation platform uses AI to streamline retail customer service, boosting efficiency and delighting customers.
View Details
Smart FAQ
Smart FAQ is an advanced AI-powered customer support platform that analyzes manuals and product descriptions to generate precise, user-defined answers for customer inquiries instantly.
View Details
OMQ
AI-powered customer service automation tools, including chatbot, contact form, help page, email bot, and ticketing system integrations.
View DetailsWhelp
Whelp is an omnichannel customer support platform that unifies communication across channels like Live Chat, SMS, WhatsApp, and Email. It boosts efficiency with a CRM and AI-powered automations.
View Details
Babble AI
Babble AI is an intelligent, no-code platform for building custom AI-powered chatbots to streamline sales, customer support, and business operations 24/7.
View DetailsChatBees
ChatBees is an AI customer support solution leveraging Knowledge Graphs built from historical tickets and KBs to automate support and reduce ticket resolution time.
View Details
Quark.ai
Quark.ai is an extensible Gen AI platform that automates enterprise support processes, rapidly resolving support tickets with minimal staff involvement.
View Details
Enjo.AI
Enjo.AI is a platform providing Gen AI Agents for your helpdesk, resolving support requests instantly with AI trained on company knowledge, tickets, and apps.
View Details
AskGuru
Askguru is an enterprise-scale AI suite empowering customer support and knowledge management with modern AI, offering a set of ready-to-use tools.
View Details
Easy Ticket AI
Easy Ticket AI slashes Zendesk support ticket handling time by providing AI-powered reply drafts, analysis, translation, and an assistant chat, helping customer service teams work faster and more consistently.
View DetailsFeatured Tools
adly.news
Connect with engaged niche audiences or monetize your subscriber base through an automated marketplace featuring verified metrics and secure Stripe payments.
View Details
EveryDev.ai
Accelerate your development workflow by discovering cutting-edge AI tools, staying updated on industry news, and joining a community of builders shipping with AI.
View Details
AI Seedance
Generate 15-second cinematic 2K videos with physics-based audio and multi-shot narratives from text or images. Ideal for creators and marketing teams.
View Details
Mistrezz.AI
Engage in immersive NSFW roleplay and ASMR voice sessions with adaptive AI companions designed for structured escalation, fantasy scenarios, and personal connection.
View Details
Seedance 3.0
Transform text prompts or static images into professional 1080p cinematic videos. Perfect for creators and marketers seeking high-quality, physics-aware AI motion.
View Details
Seedance 3.0
Transform text descriptions into cinematic 4K videos instantly with ByteDance's advanced AI, offering professional-grade visuals for creators and marketing teams.
View Details
Seedance 2.0
Generate broadcast-quality 4K videos from simple text prompts with precise text rendering, high-fidelity visuals, and batch processing for content creators.
View Details
BeatViz
Create professional, rhythm-synced music videos instantly with AI-powered visual generation, ideal for independent artists, social media creators, and marketers.
View Details
Seedance 2.0
Generate cinematic 1080p videos from text or images using advanced motion synthesis and multi-shot storytelling for marketing, social media, and creators.
View Details
Seedream 5.0
Transform text descriptions into high-resolution 4K visuals and edit photos using advanced AI models designed for digital artists and e-commerce businesses.
View Details
Seedream 5.0
Generate professional 4K AI images and edit visuals using natural language commands with high-speed processing for marketers, artists, and e-commerce brands.
View Details
Kaomojiya
Enhance digital messages with thousands of unique Japanese kaomoji across 491 categories, featuring one-click copying and AI-powered custom generation.
View Details